Bank of America

  www.bankofamerica.com
  www.bankofamerica.com
Work in HR? Unlock Free Profile

Bank of America Reviews

Updated September 20, 2014
Updated September 20, 2014
6,510 Reviews
3.3
6,510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
2,776 Ratings

Review Highlights

Pros
  • Excellent work life balance including remote work from home for certain positions (in 352 reviews)

  • Great coworkers, good work /life balance they let a lot of people work from home (in 195 reviews)


Cons
  • Sexism; old BFF network; little work life balance, but they gave lip service to it (in 138 reviews)

  • Lack of communication from upper management with regards to procedure changes (in 162 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Foreclosure Specialist  in  Simi Valley, CA
    Former Employee - Foreclosure Specialist in Simi Valley, CA

    I worked at Bank of America full-time for more than 3 years

    Pros

    great benefits, decent pay and thats all i can say

    Cons

    management doesn't care about their employees. they were incapable of providing proper training and did not have any procedure manuals. they expected employees to self teach themselves. so many people went on stress leave it wasn't worth the stress at all. Management didn't even know what they were doing thats why they all got laid off. a lot of favoritism as well… management were all women and they promoted their friends to get ahead. lots of catty chatter and did not care about being loud around employees. these women made it seem like they were so unhappy in their home life so they treated people so poorly in their work environment.

    Advice to ManagementAdvice

    work on implementing a proper training program. invest in the people and they will work hard for you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Employer of las resort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative  in  Tampa, FL
    Former Employee - Claims Representative in Tampa, FL

    I worked at Bank of America full-time

    Pros

    Decent pay and medical benefits.

    Cons

    If you are in customer service or claims your job is not to help the customer your job is to protect the bank's money at all cost. Even if an error was made that is not the customer's fault you do not want to be the employee that waives a fee because it will be counted against you. Justified or not when you sit down to see how many fees you've adjusted you'll be asked to waive less. There is a reason Bank of America has been sued so many times. Boa does not do what's right.

    Doesn't Recommend
    No opinion of CEO
  3.  

    They suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of America

    Pros

    you technically have a job

    Cons

    No promotion potential. Me (not degree yet) and a guy with his Bachelor's in Business Mgt started at the same wage! 24k year baby...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banking Center Manager  in  Hopewell, NJ
    Former Employee - Banking Center Manager in Hopewell, NJ

    I worked at Bank of America full-time for more than 3 years

    Pros

    if anything jogs the memory will come back and update

    Cons

    powerpoint hell
    bonuses have nothing to do with performance
    not even a free cup of coffee

    Advice to ManagementAdvice

    spilt the company into parts and sell off
    i will be very impressed if anyone from senior management reads these reviews

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Prime Brokerage Bank of America Merrill Lynch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative  in  New York, NY
    Former Employee - Client Service Representative in New York, NY

    I worked at Bank of America full-time for more than 5 years

    Pros

    Salary was fair, benefits were decent

    Cons

    Culture is awful, Management doesn't communicate anything down the chain and many secrets are kept,
    extremely difficult to move into different departments to advance career, Bonuses became nonexistent

    Doesn't Recommend
    Neutral Outlook
  7.  

    Bank Tellers need to have Sales skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  San Jose, CA
    Former Employee - Teller in San Jose, CA

    I worked at Bank of America part-time for less than a year

    Pros

    Benefits for part-timers, education reimbursement

    Cons

    - Minimal/inadequate training
    - Lots of pressure to get people to sign up for credit cards, new accounts, financial services, etc. -- you NEED sales skills.
    - Personal Bankers set up new accounts but get the referrals from Tellers who are the first point-of-contact. They get paid more and have to do less but receive all the credit.
    - Many people are regular customers, but you still have to give your sales pitch EVERY TIME regardless of previously expressed disinterest in new BoA products/services. Customers get annoyed with you for asking them over and over again to sign up for the same thing.
    - No job security -- if you don't get enough referrals you're in danger of being let go.

    Advice to ManagementAdvice

    - Provide more training to new Tellers
    - Be upfront about the sales aspect of the job during interview
    - Less pressure on Tellers to sell/don't threaten to fire them if they don't sell enough

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    good company to earn experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Danville, CA
    Current Employee - Personal Banker in Danville, CA

    I have been working at Bank of America full-time for more than a year

    Pros

    you meet many different people, clients and get a lof of exprience

    Cons

    market managers and executives play politics

    Advice to ManagementAdvice

    move people when they are qualified do not hold employees hostage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Gotten much worse over the last few years - Look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Manager  in  Charlotte, NC
    Current Employee - Tech Manager in Charlotte, NC

    I have been working at Bank of America full-time for more than 8 years

    Pros

    - Decent Pay
    - Opportunities to move elsewhere in the organization (but the grass is never greener)

    Cons

    - Benefits are all slowly being taken back or withdrawn. Used to brag about my benefits package, now I'm embarrassed. Health insurance rates have gone through the roof while coverage has been pulled back. Work from Home benefit being rolled back across the company.
    - Culture is disorganized chaos. Normal to spend 7-8 hours a day on conference calls and then have to put in hours of work after hours to actually get work done.
    - Never any effort to thing long term, always just trying to put out the latest fire drill without a worry of root cause.

    Advice to ManagementAdvice

    There's a huge disconnect between the execs and managers that make decisions and the people that do the work and there's always unrealistic expectations of what can be done. Teams rarely backfill positions when people leave/are laid off and individuals are expected to continuously do more with less.

    The 'fire drill' culture is fine for a while, but after 12-18 months, it'll burn out even the most stalwart employee which just leads to a bunch of burnt out, bitter individuals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Abusive Managers and Colleagues Alike

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Charlotte, NC
    Former Employee - Project Manager in Charlotte, NC

    I worked at Bank of America as a contractor for less than a year

    Pros

    I cannot think of anything at this time.

    Cons

    Worked in IT for a maniac female manager who only talked about being a BAND 3. It seemed as though everything she did was to intentionally upset employees. I would not recommend BofA to my worst enemy. There was no support system and everyone was very difficult to work with. Even folks onsite would not talk to each other. They promise contractors FTE work but never deliver but you might just get furloughed without pay.

    Advice to ManagementAdvice

    Hire Competent Managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Fort Worth, TX
    Former Employee - Account Manager in Fort Worth, TX

    I worked at Bank of America full-time for less than a year

    Pros

    Bank of America has a good time-off system and benefits.

    Cons

    Inconsistency. You will receive a different answer to a question from every one you ask and then be penalized for not knowing something. Bonuses are almost impossible to get even though they advertise it as easily obtainable. You are nothing but a number as can be expected from a billion dollar company constantly caught in legal battles.

    Advice to ManagementAdvice

    Train your managers correctly. Don't change policies almost every day. Be more approachable and not a faceless machine.

    No opinion of CEO

Worked for Bank of America? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.