Bank of America Reviews

Updated September 4, 2015
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9,542 Employee Reviews

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  1. Helpful (1)

    Banking center management at BoA

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Nashville, TN
    Former Employee - Banking Center Manager in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    BoA had a very attractive financial package when economic conditions were more favorable. Now, not quite as good, but still better than most. They're a good bank to start with and learn retail banking. They have many locations and lines of business, so there are good possibilities for advancement or transfer to another banking center.

    Cons

    BoA cares more about they're shareholders than they do the customer. They do not allow enough freedom to make decisions for the betterment of the banking center or the customer. They're a cookie-cutter bank that seeks to take your focus away from the customer and toward micro managing your day. They set goals so high that they create an environment that promotes unethical business practices and then turn a blind eye to those inappropriate actions. If you enjoy unrealistic expectations, buzz words and the glib, up with people 'spirit' that BoA uses to cloak systems that really don't work, this is the place for you. Just be sure to drink the kool-aid in one quick gulp, it won't taste so bitter.

    Advice to Management

    Your company is like a toy that doesn't work.


  2. horrible company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Dallas, TX
    Current Employee - Business Analyst in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    pay is good everybody dresses nice we have a nice cafeteria covered parking lot annual bonus is satisfactory work hours are flexible

    Cons

    working environment is really bad employees luck of confidence and they dont care about the customer end of the business neither the competitive strategy

    Advice to Management

    they shoul take more care of emloyees career growth prospects there should be definately more extensive training both on techinal skills and people management side


  3. I wouldn't do it again

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative
    Former Employee - Client Service Representative
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The rewards points were the best.

    Cons

    The company was to involved in puchasing new businesses. Never finished one merger before going into another . This caused a backlash to clients and employees. The bottom line was the right and the left hand didn't know what the other one was doing .

    Advice to Management

    Keep your good workers by compensation and positive feed back for a job well done!


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  5. Helpful (1)

    Ken Lewis quits before endictment? Lies to shareholders.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bad Management in Charlotte, NC
    Current Employee - Bad Management in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay and benes are ok though you have to twist your Boss' arm to get info about a raise even after years of nothing. Work at home process is good.

    Cons

    Little focus on Associates despite what Execs say. Associates satisfaction surveys have ltitle impact as in e-commerce they have changed little over the years and each year Execs say they will work on the issues but never do. Suspect they just check off the mark on their performance appraisal for Ken. Morale is low as it seems Ken lied to shareholders about the Merrill buyout. Lots of law suits against BAC which only hurts Associates as Execs & Board continue to get stock bonuses. E-commerce is filled with imcompetent people and Execs keep changing yet bring little expertise. Defintely a company where politics are high and its who you know and NOT what you know to get ahead. Why are they not firing those folks who got us into this mess with the CountryWide and MBNA and ML buyouts? Did Ken lie to AT Cuomo in NY State? We will soon find out.

    Advice to Management

    Noe really as they won't lsiten.


  6. Helpful (2)

    Good benefits and good pay for now. Horrible time off policies, promotion policies and values

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Awesome benefits coverage, good amount of time off, sick time, paternity leave and maternity leave policies include 3 months off paid. The hourly rates are competitive with other banks.

    Cons

    Very difficult to promote, it is more about who you know not what you know. Gaining a Bachelors degree in Finance is less likely to get you promoted than being buddies with a manager. As is my case. HR is very difficult to with and refuses to think outside the box in selecting candidates, I have spoken with numerous HR workers who have expressed the rigid selection process to me. time off is good but using it is another story, this morning I figured it takes on average 32 vacation or sick time requests to get one day which can be very frustrating. Taking unexpected sick time is counted against you, having 5 sick days a year unexpected can get you fired. Even with proper documention to support illness. Pay is competitve, but far below what countrywide offered for the same associates. Example my co worker makes $20 an hour and was hired with countrywide, I perform the same job and make $13.5, I was hired by bank of america. Management uses a ton of statistics to grade you, that is really their only job and is great at reviewing your performance negative and positive but very slow to do anything else like time off help, pay reviews, promotion and career growth counseling.

    Advice to Management

    Give your people some time off, raise their pay to where it is consistent in roles, catch up with the times in HR, people may not fit into your box and might still be your best performers. I have been a top rated employee for a while beating most statistics, 3 years in banking and a degree in finance and I can't get a position someone with 1 year in banking and no degree can get. WTF! Stop giving people the run around on the modifications and assistance, we helped make the problem and need to fix it.


  7. Helpful (2)

    Professional Temp Employee

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chandler, AZ
    Current Employee - Customer Service Representative in Chandler, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you ever do get hired on, there is a great benefits package, and paid holidays...

    Cons

    the managers dont respect you regardless of your status (temp or hired), they keep 3/4ths of the staff as temps that way there is no benefits pay or paid holidays, everyone is cheap work, promotions mean nothing, basically more responsibility, same amount of respect (which is little to none), its all about who you know and if upper management likes you or not. regardless of work performance, if you rub someone the wrong way they have means of getting you let go. Dress code is strict, even though it is a call center, and you get erpremanded for just about everything. Even talking too loud, or driving too fast in the parking lot. Bank of America customer service is a joke. everyday is like walking on egg shells hoping when you come in the next morning your desk isnt boxed up.

    Advice to Management

    Listen to your reps, they are there day in and day out, they run the company, not you. Just because you have a bigger cubicle, and bigger pay, doesnt mean you deserve it...


  8. Helpful (1)

    No Career Planning

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Charlotte, NC
    Current Employee - Vice President in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some independence is allowed. Company is reasonably stable. Safe work environment. Some really fine people work there however they are not often in managment.

    Cons

    No career planning. Company does a poor job of matching skills to roles. No ability to retain talented people. Very political environment rather than competence driven. Does not attract or retain the most talented employees.

    Advice to Management

    Value employees. Efforts that I saw were Potemkin villages and were seen as such.


  9. Helpful (3)

    Support staff treated poorly. Very secretive. "Pay for performance" is a sham - managers still manipulate the numbers.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Looks good on your resume. Benefits package is good. If you get to management ranks (even mid-management), and impress the right people, salary & bonuses are very good.

    Cons

    Difficult to move around, no matter what your experience, posting for positions internally doesn't get you anywhere. Communication, reviews and feedback is tough to obtain.

    Advice to Management

    Realize that support staff, analysts, etc., are often doing the work that puts Bank of America on the map. Sadly, they are the least respected of all employees. It's really disheartening.


  10. Helpful (3)

    A Company in Flux, stay away until things settle down

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Change Management Executive in Charlotte, NC
    Former Employee - Change Management Executive in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good WorK/Life Balance, Telecommuting is accepted, Good Complete benefits

    Cons

    The atmosphere is toxic right now (2009 -2010). Lacks leadership and career growth is non-existence. Overall would not recommend until the company stabilizes

    Advice to Management

    Treat your employees like the assets they are. Lead, not cower


  11. Advise Counseling , Human Resource or even the Site Manager should really look into how management is performing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lancaster, CA
    Current Employee - Customer Service Representative in Lancaster, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent benefits that you CAN NOT take advantage of because you have to fight with management to get a "medical day off" Very good health benefits pretty good cafeteria food lots of parking

    Cons

    Horrible management staff. Specially some of the unit managers that walk around the office as if they are the "CEO's" of the company. Is not what you know but who you know if you want to move up in this site.

    Advice to Management

    I don't think the site manager knows how his unit managers are performing. If Unit Managers think they are better than their own employees they have it all wrong. Management should be more interactive with people and treat employees with respect and dignity.



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