Bank of America
3.2 of 5 5,970 reviews
www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Reviews in Tempe, AZ

Updated Apr 28, 2014
All Employees Current Employees Only

2.8 19 reviews

                             

67% Approve of the CEO

Bank of America President & CEO Brian T. Moynihan

Brian T. Moynihan

(9 ratings)

50% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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    Great job if you do not mind unfair challenges

    Wealth Management Banker (Current Employee)
    Tempe, AZ

    Pros-Discounts
    -Customer service for associates
    -Training time ( please see the Cons as well)
    -normal 9-5 job
    -activities

    Cons-Bad Training
    -miscommunication amongst managers
    -No place for growth unless you are loyal to their mistreats
    -not a job for nonUS born people
    -Stressful
    -to be compared with people who has been there years

    Advice to Senior ManagementTo be open to other cultures
    please believe in "stay connected"
    please do not drop new associates into the ocean to see what happens.

    Yes, I would recommend this company to a friend

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    Loan funder

    Loan Funder (Current Employee)
    Tempe, AZ

    ProsNice to get a regular check

    ConsManagement is not forthcoming with changes on the horizon. Expected to know things telepathically.

    Advice to Senior ManagementBe more open

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    lncompetent bullies

    Modification Specialist (Former Employee)
    Tempe, AZ

    ProsTraining is a joke. Actual work is like being in prison

    ConsEmployees are treated like livestock--arrogant and obnoxious management

    Advice to Senior ManagementGet off high horse

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Mortgage Servicing Specialist Lead

    Mortgage Service Specialist Lead (Current Employee)
    Tempe, AZ

    ProsDevelopment of skills and areas of opportunity

    ConsLimited advancement opportunities on certain sides of the business

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not the best company to work for unless you are a robot.

    Customer Service Representative (Former Employee)
    Tempe, AZ

    ProsThe pay and benefits are good

    ConsPrepare to be constantly yelled at by clients. The merger with Bank of America was a very bad decision. Clients are placed in Wealth Management without their consent and many are confused with this, even bank employees. Many clients are unaware that they have a financial advisor and want to know why they cannot just speak to a banking center rep. The banking center reps confuse clients and suggest that the client be removed from Wealth Management so that the banking center rep will recieve commission. You end up haveing to pick up the pieces each day.

    You are monitored by QA, if you do not perform as a robot then you are marked down. Since this is brought up when you are reviewed, chances of getting to the next performance level can be destroyed by only one bad review. I have seen fellow employees crying in the break room due to the micro management. It is all a numbers game and not set on giving good customer service. You can have a client rave about your great customer service but have a bad call review because you did not say that you were "more than happy to help them". You need to do this in the shortest amount of time because your talk time is also one of your qualifiers. If you take too much time in your calls in order to build a relationship with customers you can get put on an action plan.

    You are not trusted to be an adult. Everything it monitored from the time you enter the building.

    Advice to Senior ManagementFocus on making the clients and employees happy. Throw the numbers out the window and allow employess to be human beings. Trust that employees can help out client without micro management. Micro management is not management, it is borderline slavery. Happy employees flow into happy clients.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Get In the Clique or Get Fired

    Senior Project Manager (Former Employee)
    Tempe, AZ

    ProsGreat pay after being employed for more than 3 years. Allows "My Work" which lets employees telecommute. This is a great opportunity and a valuable job perk. Salaried employees get 6 weeks paid vacation starting day-one.

    ConsExpected to think like the clique to fit in. The department exercises Girl Power mentality. If you are one of the girls, you are likely to be allowed to stay a long time within the department and will be promoted. Poor management structure. Management does not communicate with the employees.

    Advice to Senior ManagementGet out of your box. Get out of your Ivory Tower. Listen to your employees. Look at how you can improve yourself rather than just what you want or expect from others.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I like it

    Customer Service Representative (Current Employee)
    Tempe, AZ

    Prosthey have many advances and i love the managers

    Consthe programs can be difficult and no one communicate from different department

    Advice to Senior Managementcontinue what you are doing! you guys rock!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very empowered by my managers

    Personal Banker (Current Employee)
    Tempe, AZ

    Prosgreat benefits for all employees

    Consnone. keep up the great work

    Advice to Senior Managementkeep it up

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Grunt Work

    Quality Control (Current Employee)
    Tempe, AZ

    ProsThey allowed employees to get all the overtime you could handle, including coming in on weekends. The training was very good and they really make you feel comfortable before you get on the phone and start servicing loans.

    ConsYou have to have thick skin working a job like this. Everyday, depending on what queue your put into, you have to talk to depressing/angry people. Some people really have it rough and will cry or yell at you depending on their situation. I had a family explain to me that they couldn't pay their mortgage because their son had cancer and they had high medical bills. Sad

    Advice to Senior ManagementHonestly, that management was great. They were very helpful and whenever calls were escalated they were always there to lend a hand.

    Yes, I would recommend this company to a friend

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    Benefits great- job opportunities are low

    Customer Service Representative (Current Employee)
    Tempe, AZ

    ProsGreat Benefits in tuition reimbursement- 3 month bonding leave - vacation are 2 weeks

    ConsGoing up the ladder is hard and political.

    Advice to Senior ManagementIt would be better to see a persons tenure and experience and to offer that person a job

    Yes, I would recommend this company to a friend

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