Bank of the West
3.0 of 5 190 reviews
www.bankofthewest.com San Francisco, CA 5000+ Employees

Bank of the West Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.0 190 reviews

                             

70% Approve of the CEO

Bank of the West Chairman & CEO J. Michael Shepherd

J. Michael Shepherd

(99 ratings)

47% of employees recommend this company to a friend
190 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Management is understanding of work life balance"
    in 9 reviews
  • "Flexibility, Some what good benefits,"
    in 11 reviews
Cons:
  • "the bank has a very old school way still"
    in 7 reviews
  • "Senior Management and Executives have no compassion towards teammate growth"
    in 7 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Old school banking culture

    Vice President (Current Employee)
    San Ramon, CA

    ProsGood work-life balance, esp for a bank

    ConsSome people do not pull their weight; lack of big bank ambition

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Good experience because of the people I work with.

    Credit Analyst (Current Employee)
    Reno, NV

    ProsLearned a lot about analyzing company financials and standard banking, underwriting, documentation processes and procedures.

    ConsThe starting salary was lower than market, and raises are limited to a certain % each year, despite your contributions to the bank and successful completion of additional education and/or Bank training programs. In addition, the bank tends to bring in outside talent and overlooks internal candidates for positions, which results in no real career progression or promotion opportunities.

    Advice to Senior ManagementTake a chance on internal employees for positions as opposed to bringing in outside talen.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Good company, good pay

    Accounting Control Examiner (Former Employee)
    Omaha, NE

    ProsAbove average pay, good insurance

    ConsDecision makers are in California

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
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    • Approves of CEO

     

    A very enjoyable and dynamic experience.

    Product Manager (Former Employee)
    Monterey Park, CA

    ProsFast paced and friendly environment

    ConsMisguided budget and unrealistic deadlines,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Family enviroment

    Customer Service Representative (CSR) (Former Employee)
    Anaheim, CA

    ProsWorking with all most all co-worker

    Consmicro management, sales goals, favoritism

    Advice to Senior ManagementIgnore others comments

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    • Culture & Values
           
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    • No Opinion of CEO

     

    ok working place

    Assistant Vice President (Current Employee)
    San Francisco, CA

    ProsWorking environment is good, nice people to work with

    Consindividual contribution is not recognized very well.
    Fast pace, heavy work load
    not paid well

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    This company takes two steps forward and five steps back...

    Anonymous Employee (Former Employee)
    Portland, OR

    Pros-they have an annual employee celebration, but thats about it

    Cons-management
    -nonstop goals
    -sell sell sell
    -pay
    -perks
    -tons of turnovers

    Advice to Senior Managementtreat your employees better, and they might stay longer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Loved the job untill about a year ago...

    Financial Services Consultant (Current Employee)

    Pros-They'll hire anyone these days
    - Ummm, free coffee?

    Cons-No room to grow
    -Insane level of micromanagment
    -NO direction for management
    -Pay is below average for industry

    Advice to Senior ManagementDon't kid yourself, the pay scales are very low, below the standard. You can only as staff to take on additonal responsibilites for so long untill they are over burdend. Indivdual branch management is ok, the real problems develop higer up the food chain.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Motivated by buying out smaller banks rather focusing on Teammate engagement/Customer retention

    Consumer Loan Specialist (Former Employee)
    Omaha, NE

    ProsThe teammates showed great dedication although didn't receive motivation from Leadership

    ConsSenior Management and Executives have no compassion towards teammate growth. This can be validated by a debate between the customer/teammate centric Supervisors in a conference call with an Executive on attempts to persuade them to buy shirts for all employees and not only our full time employees for "Spirit Week". Ironic eh? I worked as a Supervisor for 5 months in Consumer Protection Services and coming from a well-defined atmosphere with tiered goals and cascaded directives from Executives it was difficult for me to learn that the annual reviews were 100% discretion based. After numerous conversations about my performance and being brushed off by "we will work on a determining the Supervisor goals" I left the company.

    Advice to Senior ManagementUpdate your systems with the modern times, the processes and tools used now in Consumer Protection Services are they same as they were 25 years ago in other companies in the same industry. This can be shown by a letter I received a few days ago regarding your internal hiring platform being hacked resulting in myself needing to scan my credit and put a lock on it. Create a Quality Assurance team and give clear definition towards being customer centric - nothing is worse than taking an escalated phone call about a customers loan refund check being declined. Attempt to streamline communications within departments and mold the culture into having a focus on being customer centric.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Never again

    Assistant Customer Service Manager (Current Employee)

    Prosbenefits, the tellers were awesome, short working hours on saturday

    Consmanagement, micromanaging, pay, time off, computer systems, lack of training, confusing to enter sales referrals, lack of communication, no one is on the same page.

    Advice to Senior ManagementStop treating employees like children. I was hired to do a job, trust that with proper training (which I have not received) that employees could perform their jobs correctly. I do not need to ask to go to the restroom, be told to clean up the branch if there are deposit slips, pens, etc out of place.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Bank of the West reviews and ratings — including employee satisfaction and approval rating for Bank of the West CEO J. Michael Shepherd. All 190 reviews posted anonymously by Bank of the West employees.