Bank of the West

  www.bankofthewest.com
  www.bankofthewest.com
Work in HR? Unlock Free Profile

Bank of the West Reviews

Updated September 18, 2014
Updated September 18, 2014
215 Reviews
2.9
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
113 Ratings

Review Highlights

Pros
  • Good Salary bur not good management and work life balance (in 11 reviews)

  • Good pay, good benefits, most of the employees are friendly and helpful (in 12 reviews)


Cons
  • I only recalled my manager telling us "good work" when my manager is praised by the upper management (in 9 reviews)

  • And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Customer Service Manager  in  Sanger, CA
    Former Employee - Assistant Customer Service Manager in Sanger, CA

    I worked at Bank of the West full-time for more than 5 years

    Pros

    How there day was, what did they learn.

    Cons

    I deliver above and beyond member service
        I strive for continued excellence
        I conceive exceptional ideas to increase quality member service
        I provide detailed and efficient work

    Advice to ManagementAdvice

    The opportunity presented at this time is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Not fun working at BOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President IT Applications  in  San Ramon, CA
    Current Employee - Vice President IT Applications in San Ramon, CA

    I have been working at Bank of the West full-time for less than a year

    Pros

    Good Salary bur not good management and work life balance.

    Cons

    Not healthy/motivating working environment

    Doesn't Recommend
  3.  

    Good colleagues, very poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Operational Risk Analyst  in  San Francisco, CA
    Current Employee - Senior Operational Risk Analyst in San Francisco, CA

    I have been working at Bank of the West full-time for more than 5 years

    Pros

    great people to work with; decent benefits

    Cons

    poor and below market rate salaries are non motivational

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great Intrinsic Benefits, Not Great Monetary Ones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BSA/AML Investigator  in  San Ramon, CA
    Current Employee - BSA/AML Investigator in San Ramon, CA

    I have been working at Bank of the West full-time for more than a year

    Pros

    They are very flexible about work hours and time off and allow employees to work from home several days a week. Casual work environment with friendly and helpful coworkers. Great opportunities to expand your knowledge and experience in the compliance industry. Lower management works hard to recognize and support employees.

    Cons

    Understaffed and subpar salary compared to industry. Midlevel management appears to lack a sense of direction and upper management seems reluctant to invest in human resources and updated systems.

    Advice to ManagementAdvice

    Invest in the talent you have on hand. People should not have to demonstrate their value by getting an offer from another employer before receiving a pay increase. Work with midlevel managers rather than micromanaging.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (CSR)  in  San Francisco, CA
    Former Employee - Customer Service Representative (CSR) in San Francisco, CA

    I worked at Bank of the West full-time for more than a year

    Pros

    Friendly people to work with.

    Cons

    Managers need to be educated

    Advice to ManagementAdvice

    Hire better qualified Managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    IT line manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Monterey Park, CA
    Current Employee - IT Manager in Monterey Park, CA

    I have been working at Bank of the West full-time for more than 5 years

    Pros

    Technology project opportunities, established corporation, top tiered bank

    Cons

    None to be considered. personal growth, time-off, and compensation are all good

    Advice to ManagementAdvice

    Keep up the good work! the CAO (Mike Bracco) is awesome.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    bank teller

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West

    Pros

    the people work with are friendly its like a small family

    Cons

    I don't see and future job growth here due to senior management and from what I have seen as far as other employees who have been here for years and cant move up the ladder due to being screwed around by management

  9.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West part-time

    Pros

    Unlike other Big Chain Retail Commercial Banking, I feel like Bank of the West does not pressure you the way BOA or Wells Fargo would. They're more laid-back on achieving your referral goals. Not a lot of pressure.

    Cons

    You can climb up in the bank, but I don't think you would go very far. The systems are very old and outdated to say the least. It's not as big of a bank and do not offer products like the other competitors do. And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult.

    Advice to ManagementAdvice

    Make sure everyone is on the same page.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at Bank of the West full-time for more than 5 years

    Pros

    In my case paid well. Benefits are fair at best. Office was close to home. Great people in the branch.

    Cons

    High staff turnover due to the fact that everything is a priority for executive management and they always change. Company has no focus. They continue to hire more and more people in corporate offices to grow the corporate teams that each only do one thing then continue to squeeze the branches to reduce staff. In management's eyes you're not a person, you're a number. Company has no real focus on anything other than what sounds good today. Great companies don;t need to talk constantly about employee engagement because it is demonstrated consistently in the way employees are treated. Bank of the West has to talk about employee engagement constantly because of the poor management styles so management, particularly regional managers and above must talk about it all the time since the company does not demonstrate it through their actions.

    Advice to ManagementAdvice

    Decide what they want to be when they grow up as a company. Establish clear priorities and focus and don;t change them all the time. Quit talking about employee engagement and show that you care through actions, not empty words. Culture and values are very good but very much like employee engagement they are just empty words because management does not follow them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Extremely poor management & high pressure environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  San Francisco, CA
    Former Employee - Analyst in San Francisco, CA

    I worked at Bank of the West full-time for more than a year

    Pros

    A paycheck and the fact that it's just 2 blocks from the train.

    Cons

    Management was profit driven. Management style was yelling, degradation and threats and firing employees at whim. I watched employees quit during hard economic times due to the bullying and harassment.

    Advice to ManagementAdvice

    Provide management training to all levels of management; most particularly how to manage staff, properly motivate employees and their legal liabilities upon violating Federal labor and health laws.

    Doesn't Recommend
    No opinion of CEO

Bank of the West Photos

my desk
Half of the hallway. Same length down other way.

+ Add Photo

Worked for Bank of the West? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.