Bank of the West Reviews

Updated April 18, 2015
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2.9
269 Reviews
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Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
137 Ratings

Pros
  • Good Salary bur not good management and work life balance (in 11 reviews)

  • Good pay, good benefits, most of the employees are friendly and helpful (in 12 reviews)

Cons
  • I only recalled my manager telling us "good work" when my manager is praised by the upper management (in 10 reviews)

  • And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Great company culture, personal experience manager dependent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is great. There are affinity groups that bring coworkers together, a vast array of employee resources and perks when it comes to your personal banking, and they like to hire from within. The company is very sound financially, providing long term job security.

    Cons

    In my particular role, we're forced to cold call individuals and business (and encouraged to cold VISIT businesses), and call customers out of the blue -- my personal requirement was 150 calls per week. For a hard-core sales position this is normal, but seeing as how we are to be sales AND service, all the calls required rarely leave time to follow up with the customers who are right in front of you. Also, customers get alarmed when they receive a message from their bank with no explanation other than "you need to call me back". I'm not thrilled with the direction the bank is going in this aspect.

    Advice to Management

    Remember that a few calls to very well profiled and purposefully targeted customers and prospective customers far outweighs hours of meaningless calls (" Mr. Customer, I can get you .1% interest vs. .01%!") and pointless "card drops" at businesses. Also, please try to meet your subordinates in the middle as far as management styles. Having 10 meetings per week with your staff is neither efficient or particularly motivating. We know you need to collect data and disseminate information, but please, meet us halfway!

  2. Assistant Customer Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West

    Recommends
    Recommends

    Pros

    Love my coworkers, always promotes advancement (for the most part), usually flexible with students, etc

    Cons

    annual pay raises and income within branch advancement.

  3. assistant manager/ teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Customer Service Manager in Omaha, NE
    Current Employee - Assistant Customer Service Manager in Omaha, NE

    I have been working at Bank of the West full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, generous 401k match. Sales goals are reachable and coaching is emphasized. Employees are treated well.

    Cons

    Vacation, increasing focus on sales from front line. As management I am forced to take mandatory 2 straight weeks of vacation. Nothing wrong with that... except I only get two weeks of vacation total. So if I want to take a day or a few days off at any other point in the year, well thats too bad. My job is 90% teller work. We are a busy branch but I feel like the staffing is fair. However recently they started making it so all branch staff have to make sales call daily. My manager gets chewed out because the other tellers and I sometimes have dificulty making these calls because we have barely just enough down time as it is to accomplish the job tasks we already have that HAVE to be done. Also any computer training that we are required to do everybody just cheats and tries to blow through it because we dont have time to watch training videos when customers are coming in the branch all the time. Would be nice to learn things though.

    Advice to Management

    If your going to require all tellers make sales calls, staff the branch so they can afford to have tellers take a half hour un interupted at a desk and do this. But this really should be left to our bankers. Also having to take all of my vacation consecutively is making me look for a new employer. If you are not required to take your vacation this way or if your not required to make these calls as a teller, its actually a decent place to work.

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  5. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (CSR)
    Current Employee - Customer Service Representative (CSR)

    I have been working at Bank of the West part-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Banking Hours, having sundays off, and future knowledge on how to do personal banking dealing with large amounts cash is nice to

    Cons

    No pay raise so far, outdated system thats needs to be modernized, signature cards needs to be in a system not filling a drawer with cards helps when it needs to found risk of robbery at any moment

    Advice to Management

    Pay to employees better in busier branches, fix quarterly commissions doesn't even feel like you made extra money since the payouts are so low, needs to be team oriented I feel like i wasted my time learning night drop and processing ATMs since management only choses 1 teller to do it all the time

  6. Long time coming!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Engineer I in Monterey, CA
    Former Employee - IT Engineer I in Monterey, CA

    I worked at Bank of the West

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    My group, we were family!

    Cons

    You are put in silos, this stalls your potential and plays one site off another.

    Advice to Management

    It's the people, not the money that should matter. Your employees are why you make money.

  7. Helpful (1)

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity to become a branch manager in 5+ years of employment If you want to build your carrier in retail banking

    Cons

    1 - lack of carrier growth unless your dream job is a branch manager
    2 - strict policy on pay increase; 2 % annually if you meet expectation

  8. GREAT PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of the West

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing management team - they are there to support their CSRs whenever needed. The HR is equally great and always make themselves available.

    Cons

    Could invest more professional development. Sometimes it feels as there's nowhere else to go. One can reach capacity in terms of improvement, then what's next.

    Advice to Management

    Invest more in staff's professional development. Encourage growth and advancement. But I will say that management is very understanding when it comes to work-life balance with employees. I would also suggest more office events.

  9. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Bank of the West full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are hired for management position and just want to play politics go for it

    Cons

    Very unprofessional management. Managers were always busy with organizational politics.The project manager at Digital Channels was schizrophenic and liked to publically humiliate people . The main focus was bagging more number of projects which were started , changed and scrapped all the time resulting in hiring and firing people.

    Advice to Management

    Please stop hiring incompetent project managers. Give some managerial training to them and check their crazy behavior on time

  10. Great place to work. Upward potential if desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Bank of the West full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promotes from within. Transfers to other locations across the footprint are seamless

    Cons

    Heavy emphasis on sales for all positions

  11. Great Base; Bad Incentive Plan; No Life - Work Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Oklahoma City, OK
    Current Employee - Branch Manager in Oklahoma City, OK

    I have been working at Bank of the West full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Unique Lending Products - Base Salary - Outside Business Calls And Business Development - Multi Faceted Bank - Tuition Reimbursement

    Cons

    Senior Management out of touch with reality; offers no work-life balance; horrible employee engagement; do more with less mentality; outdated technology; regional management concerned about what have you done today despite previous success

    Advice to Management

    Reduce the numbers of positions in the company.
    Develop an attitude of employee appreciation to reduce high turnover
    Make the job simple; reduce your product lines, increase focus on technology; eliminate costly positions that overlap other positions within the company; update branches across the company footprint not just where the corporate hq is located
    Alter your incentive plan to a younger generation of bankers; dollar values for products, monthly incentives and goals that are suited for branches and the market they're in
    Stop doing campaigns and manage branches to a YoY growth on the branch P&L versus goals that are just divided up by the number of branches in a single region
    Hire managers that actually lead and inspire teams versus a numbers geek that lacks any experience at leadership

Bank of the West Photos

my desk
Half of the hallway. Same length down other way.

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