Bank of the West

  www.bankofthewest.com
  www.bankofthewest.com

Bank of the West Reviews

Updated October 30, 2014
Updated October 30, 2014
223 Reviews
2.8
223 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
116 Ratings

Review Highlights

Pros
  • Good Salary bur not good management and work life balance (in 11 reviews)

  • Good pay, good benefits, most of the employees are friendly and helpful (in 12 reviews)


Cons
  • I only recalled my manager telling us "good work" when my manager is praised by the upper management (in 10 reviews)

  • And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    High pressured sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Sales Manager
    Former Employee - Branch Sales Manager

    I worked at Bank of the West full-time

    Pros

    Good opportunities if you are a top performer.

    Cons

    Stress level, unrealistic goals, little flexibility

    No opinion of CEO
  2.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (CSR) in Anaheim, CA
    Current Employee - Customer Service Representative (CSR) in Anaheim, CA

    I have been working at Bank of the West part-time (less than an year)

    Pros

    Small community bank that is very customer oriented

    Cons

    Not technologically advanced as most big banks

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good manager, relevant performance review, weak pay and focused on sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (CSR) in Brighton, CO
    Former Employee - Customer Service Representative (CSR) in Brighton, CO

    I worked at Bank of the West full-time (more than 3 years)

    Pros

    I liked my manager and the job was satisfying, especially when I got to play financial detective and figure out what went wrong with someone's account.

    Cons

    In the latter part of my time with them, there was an increasing focus on sales, to the point where the fact that I was an extremely fast and productive teller didn't matter because I wasn't a good salesperson.

    Advice to ManagementAdvice

    Keep the sales incentives as just that - incentives - not mandates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Business Banker Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banking Officer in San Ramon, CA
    Current Employee - Business Banking Officer in San Ramon, CA

    I have been working at Bank of the West full-time (more than 3 years)

    Pros

    Friendly coworkers and superiors. Bank of the West offers a warm welcoming atmosphere to customers.

    Cons

    Despite hard work effort, I did not feel that the support for advancement was fully genuine. Misleading job titles.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Customer Service Manager
    Former Employee - Assistant Customer Service Manager

    I worked at Bank of the West full-time (more than 10 years)

    Pros

    Good hours . Close to home. Customer service oriented .

    Cons

    High rate of turnover. Upper management cliques. Non competitive pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Direct Marketing Manager (contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of the West

    Pros

    Nice offices in downtown SF and San Ramon

    Cons

    Marketing is not a priority (no budget).

    Advice to ManagementAdvice

    Spend more on marketing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Customer Service Manager in Sanger, CA
    Former Employee - Assistant Customer Service Manager in Sanger, CA

    I worked at Bank of the West full-time (more than 5 years)

    Pros

    How there day was, what did they learn.

    Cons

    I deliver above and beyond member service
        I strive for continued excellence
        I conceive exceptional ideas to increase quality member service
        I provide detailed and efficient work

    Advice to ManagementAdvice

    The opportunity presented at this time is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Wading through a sea of incompetence without boots.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (CSR) in Fargo, ND
    Current Employee - Customer Service Representative (CSR) in Fargo, ND

    I have been working at Bank of the West full-time (more than an year)

    Pros

    Easy to ignore work, day to day activities are trivial and offer no challenges. Management cannot afford to lose staff and only fire the most grossly negligent or foolish.

    Cons

    See above.
    The company needs to decide where they are going and if they plan to sell themselves off piecemeal, allow their competition to run them out of business, or actually try to grow. They do not invest in new technology, never do any projects unless another company has already implemented it successfully, and the company frequently sets competing goals that are inherently incompatible with each other (example: decrease average call times but also do more cross-selling during each call), and their management teams consistently divert reresponsibility to anyone else to avoid work/blame.

    It is a toxic environment that leads to extremely high turnover, low morale, and complete brain drain. The company will not survive the decade in their current state.

    Advice to ManagementAdvice

    Take action, don't just wait for someone to tell you what to do. Make real decisions or expect to be looking for a new job soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Does not Honor Bonus Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of the West full-time (more than 3 years)

    Pros

    Lots of locations, easy training, low expectations for outside contributions

    Cons

    Does not honor bonus structure, does not reward goals, renegotiates after the fact, very little room for upward mobility, HR has no idea who is working in various branches

    Advice to ManagementAdvice

    Do not renegotiate after goals are met or exceeded, remove the promotional structure which dictates that a person cannot jump pay grades even if they are qualified for more advanced jobs

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not fun working at BOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President IT Applications in San Ramon, CA
    Current Employee - Vice President IT Applications in San Ramon, CA

    I have been working at Bank of the West full-time (less than an year)

    Pros

    Good Salary bur not good management and work life balance.

    Cons

    Not healthy/motivating working environment

    Doesn't Recommend

Bank of the West Photos

my desk
Half of the hallway. Same length down other way.

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