Bank of the West Reviews

Updated August 27, 2015
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2.9
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Approve of CEO
Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
157 Ratings

Pros
  • Great work life balance at the company (in 11 reviews)

  • Good benefits, flexible hours, friendly coworkers (in 12 reviews)

Cons
  • Immense amount of pressure from upper management (in 10 reviews)

  • And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult (in 8 reviews)

More Pros and Cons

316 Employee Reviews

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  1. Typical Larger Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cheyenne, WY
    Former Employee - Customer Service Representative in Cheyenne, WY
    No opinion of CEO

    I worked at Bank of the West (More than a year)

    Pros

    Okay pay, great benefits, okay sales commissions, and tellers are generally nice people!

    Cons

    Other large banks pay significantly more, generally bad management, and you must push products on customers or you don't get a raise, and could even get fired.

    Advice to Management

    Forcing CSRs/tellers to push unnecessary products (like credit cards, HELOCs, etc) on customers alienates them from us and hurts your bottom line. Tellers are the face of the company, keep them happy and you will be a lot more successful. That's the #1 reason for all the constant turnover.


  2. Helpful (1)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of the West part-time (More than 3 years)

    Pros

    Good experience if you are just entering the financial industry

    Cons

    Ridiculous sales goals when there is barely any traffic in the bank. Everything is about selling. SELL, SELL, SELL. Completely stressful


  3. Commercial Card ePayable Enrollment Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Card EPayable Enrollment Specialist in San Francisco, CA
    Current Employee - Commercial Card EPayable Enrollment Specialist in San Francisco, CA

    I have been working at Bank of the West (Less than a year)

    Pros

    Location, Management, Flexible Schedule, Opportunities

    Cons

    High percentage of Contracting Employees,


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  5. Helpful (2)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West full-time (More than 3 years)

    Pros

    Growing Company with more posts opening up.

    Cons

    behind on systems, micromanagment turning into a telemarketing factory.

    Advice to Management

    let the employees focus on their jobs and not on making telemarketing calls, if someone is successful without that then dont force them. provide actual traning instead of people reading from powerpoint screens


  6. Helpful (1)

    Overall Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    6% matching on 401K Great possibility for incentive payout Awesome possibilities to advance in any direction of the bank

    Cons

    At the area/region level constant pressure and reporting. Their form of micro management. You spend more time doing different reports than your actual job, resulting in you having to work the system to make it look like you can keep up.

    Advice to Management

    Leave us alone and allow us to do our job, giving us that chance you would be amazed at what can be done.


  7. VP/Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Branch Manager in Des Moines, IA
    Current Employee - Vice President Branch Manager in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of the West full-time (More than 5 years)

    Pros

    6% 401k match; Excellent training provided by Sales Management team.

    Cons

    Continuous turn over. Company does not pay enough to keep talented employees who find better pay with competitors.

    Advice to Management

    Area managers need to visit branches, SVP needs to visit branches. Numbers are your only focus. When a TOP performer resigns to leave for a competitive Bank try to retain that employee whom you praised for their performance in the past. Sending an email saying "good-luck' only shows that numbers are all that matter.


  8. Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Customer Service Manager
    Current Employee - Assistant Customer Service Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of the West full-time (Less than a year)

    Pros

    The benefits are good, somewhat decent health, dental, and vision, generous 6% 401(k) match, vacation and sick time given also

    Cons

    They are extremely sales focused, which is fine, but when a sale is teamed it isn't fair to hold that against my job performance. I shouldn't have to have someone else closing it to get credit, it should be up to me. Constant cold calling that are called "leads". My branch was the top converter by getting a "sale" from 2% of the 130 some calls we made. Seems inefficient. They don't adjust sales goals enough for slower branches.

    Advice to Management

    Focus less on sales and more on taking care of customers. Invest in your staff because turnover is high and nobody enjoys working for the company, which hurts business.


  9. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Develop a book of business

    Cons

    A lot of layoffs, management does not care about you.


  10. Average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Easy job responsibilities - Convenient Location

    Cons

    - Low Pay - No Career Growth - No growth based on Merit but Age

    Advice to Management

    - N/A


  11. Value loyalty and longevity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport Beach, CA
    Current Employee - Anonymous Employee in Newport Beach, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West full-time (More than 10 years)

    Pros

    Financially strong bank. Within my dept excellent teamwork. The team values hard work. Decent benefits.

    Cons

    Top management hands down sales and budget goals regardless of achievability and then increases them mid year. Long time loyal employees are moved laterally and or let go then are replaced from outside at much higher salary. Team members care about you. Top management cares what you can do for them lately.

    Advice to Management

    Show the same loyalty to your people as they have shown you. They are not commodities. You promote diversity and teamwork, yet use people up and wear them down.



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