Bank of the West

www.bankofthewest.com
Employer Engaged

Bank of the West Reviews

Updated February 26, 2015
Updated February 26, 2015
253 Reviews
2.9
253 Reviews
Rating Trends

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Approve of CEO
Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
127 Ratings

Review Highlights

Pros
  • Good Salary bur not good management and work life balance (in 11 reviews)

  • Good pay, good benefits, most of the employees are friendly and helpful (in 12 reviews)


Cons
  • I only recalled my manager telling us "good work" when my manager is praised by the upper management (in 10 reviews)

  • And sometimes, the whole internal system of the bank is just really "old school" which makes communicating a little difficult (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    CSR

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of the West full-time (more than a year)

    Pros

    Great co-workers and Management was always willing to work with my schedule when I was going to school.

    Cons

    I didn't like the sales aspect of the job and realized it was not the type of career I was looking for.

    Recommends
  2.  

    A great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (CSR) in Omaha, NE
    Current Employee - Customer Service Representative (CSR) in Omaha, NE

    I have been working at Bank of the West full-time (more than a year)

    Pros

    A great place to work. Competitive salary, willing and able managers and co-workers all working for the customer and their satisfaction. Company really promotes from within.

    Cons

    Working at the contact center, the hours could be better, its hard to move up the chain of command to get better hours because people have been here for so long.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Longmont, CO
    Former Employee - Anonymous Employee in Longmont, CO

    I worked at Bank of the West (more than 3 years)

    Pros

    Good benefits, decent pay, very family friendly.

    Cons

    Hard to advance or get promoted. They are likely to promote someone based on sales rather than overall job performance.

    Doesn't Recommend
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Customer Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of the West

    Pros

    Good benefits
    Plenty of Growth
    Nice coworkers

    Cons

    - Old school technology
    - No bullet proof teller windows
    - Scattered training

  6.  

    Great for building your career and in learning different types of fields of buisness and finance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Customer Service Manager
    Current Employee - Assistant Customer Service Manager

    I have been working at Bank of the West

    Pros

    Decent pay, great learning skills. a job that alows you have great experiances with employees and customers.

    Cons

    As me being a youth of 21. I found it very hard to adapt to the extreme conservative and old outdated ways of bank of the west. I found myself jumping through so many hoops just to please management and there quarterly campaigns. Sales quotas where rewarded with a simple "good job" and lack of performance always came in threatening with termination on a weekly basis. having to micromanage everything my tellers did only caused more lack of performance and added stress. This was never my career to begin with but who's ever it is, beware of the things I experianced.

    Advice to ManagementAdvice

    Start accepting innovation, eliminate micromanaging techniques.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sales first service second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at Bank of the West

    Pros

    Clean buildings nice friendly customsers

    Cons

    Tremendous sales quots and rules to get sales bonuses kept changing

    Advice to ManagementAdvice

    Lighten up on sales pressure

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Branch employees are now telemarketers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Teller in Portland, OR
    Current Employee - Lead Teller in Portland, OR

    I have been working at Bank of the West full-time (more than 5 years)

    Pros

    Small company so you know your regional management.

    Cons

    Pay is mediocre and there are few locations in the PNW= fewer opportunities to advance. The worst part of the job is the telemarketing. More banking transactions are being performed automatically/electronically so branch associates are expected to make at least ten sales calls each day to sell products or services.

    Advice to ManagementAdvice

    If you want telemarketers, you should hire them. Train your existing employees on tele-sales if that's what you want them to do. Or scrap it all together, the customers hate it.

    Doesn't Recommend
    Negative Outlook
  9.  

    Great bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in San Francisco, CA
    Current Employee - Branch Manager in San Francisco, CA

    I have been working at Bank of the West

    Pros

    A lot of Long tenured employees, Customer focus is #1

    Cons

    technology needs upgrading and is starting to catch up with the industry

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    CBG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Products Officer in San Francisco, CA
    Current Employee - Credit Products Officer in San Francisco, CA

    I have been working at Bank of the West

    Pros

    Good benefits and work life balance for the industry. 6 percent matching 401k but 25 percent vesting per year.
    Mostly long term employees
    Competitive salary

    Cons

    Red tape as part of BNP Paribas. Can bog down process on joint marketing programs.
    No stock compensation.
    Unrealistic bugets set within CBG.
    Equip software.
    Very light raises. Limited growth opportunity unless promoted.

    Advice to ManagementAdvice

    Management needs to be realistic in setting budgets given current low growth highly competitive environment and be more generous with raises when group growth exceeds peers.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Financial Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West full-time (more than 3 years)

    Pros

    great atmosphere, wonderful employees, plenty of opportunity to move up with in the company

    Cons

    i do not have any at this time.

    Advice to ManagementAdvice

    i do not have any at this time

Bank of the West Photos

my desk
Half of the hallway. Same length down other way.

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