Bank of the West

  www.bankofthewest.com
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Bank of the West Reviews

Updated August 15, 2014
Updated August 15, 2014
215 Reviews

3.0
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bank of the West Chairman & CEO J. Michael Shepherd
J. Michael Shepherd
111 Ratings

Review Highlights

Pros
  • Great work life balance at the company (in 10 reviews)

  • Good pay, good benefits, most of the employees are friendly and helpful (in 12 reviews)


Cons
  • the bank has a very old school way still (in 7 reviews)

  • Senior Management and Executives have no compassion towards teammate growth (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Super Regional Bank Struggling to Be Big Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance
    Former Employee - Compliance

    Pros

    Lots of good colleagues
    People truly care about the bank's customers

    Cons

    Leadership unable to set and stick to priorities through completion. Result is that everything is a priority, all the time, resulting in constant, daily "fire fighting", a crushing workload, and demoralized, overworked staff who have no "work-life" balance. Infrastructure/systems/automation are grossly inadequate for the size of the bank. The organization relies far too much on manual and semi-manual workarounds and spreadsheets behind-the-scenes to get things done. For every high priority "fire"/critical deliverable that the staff are able to complete, there are 10, 20 or more that are not getting done for lack of resources. Pay is sub-par in many positions. Turnover is high. Leadership has a very difficult time recruiting and retaining top performers.

    Advice to ManagementAdvice

    Hire successful leaders with deep experience who truly know how to set and manage strategic priorities, including how to accurately size the time and resources it will take (including human resources) to get the job done, as well as ensure adequate resources to handle existing, day-to-day operations. Plan and build automated, sustainable processes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Customer Service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Small bank feel with a large bank backing.
    Ability to advance although slow moving.
    Career development is a main focus for all employees.
    Great benefits!

    Cons

    Slow to make decisions and hire new employees.
    High turnover.
    Slow to develop products and services to keep up with competitors.

  3. 2 people found this helpful  

    Diverse With Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  San Ramon, CA
    Current Employee - Financial Analyst in San Ramon, CA

    Pros

    Friendly work environment with pretty much all nationality represented. A lot of opportunities in the right departments. Job stability baring job cuts due to business decisions.

    Cons

    There is no such thing as work-life balance, very old fashioned management style, outdated technology, and poor training/onboarding program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Consistently under staffs the branches with too few people, creating an unfair disadvantage for customer service scores.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good to their employees who stick around. They do a great job of including all types of people from different cultures and backgrounds, and integrating them into the melting pot of employees.

    Cons

    Little to no training, under staffs the branches, not strong with technology. Upper management wants customer service scores to be excellent, yet the choice to under staff the branches makes it a challenge to move the score numbers in the right direction.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Senior Management Exceptional. Los Angeles market sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA

    Pros

    CEO and rest of senior management are brilliant, personable and otherwise exceptional. There are a lot of opportunities with this bank.

    Cons

    A couple of senior people in the Los Angeles commercial bank where I worked are disingenuous, back-stabbing manipulators. It's unfortunate, given that most people in LA and in SF are truly exceptional

    Advice to ManagementAdvice

    Do 360 reviews. Also look at commercial banking operations performance based on your small market share vs your big bank capabilities and not on the puny market share a region may have the grows each year (if you have 3% market share and grow to 4% market share, that looks huge when you look at the year over year net increase, but is pathetic when you consider you still only have a tiny share of the market when you should have substantially more.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    My experience was great.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at Bank of the Wesf are awesome to work with and the base pay and commission structure were competitive.

    Cons

    My manager was in Omaha, NE and I was in Kansas City, so not a lot of day to day interaction with boss.

    Advice to ManagementAdvice

    Listen

  8.  

    Bank of the West was a great company to work for.

    Former Employee - Financial Consultant  in  Thornton, CO
    Former Employee - Financial Consultant in Thornton, CO

    Pros

    There is room for growth in the company. The company is also a great learning experience involved for all employee's.

    Cons

    Managment at Bank of the West, constantly changed policies and procedures way too often.

  9.  

    A decent place to work while to find something a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  San Ramon, CA
    Current Employee - Anonymous in San Ramon, CA

    Pros

    Ok Benefits with matching 401k.

    Cons

    Office politics/favortism
    Old technology
    Low pay scale

    Advice to ManagementAdvice

    Pay scale needs to be adjusted to account for inflation and the new health care laws.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    New focus on sales at all cost to the detriment of customer and employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS

    Pros

    The teams are great, the customers are great. I enjoyed helping people and small businesses with their financial needs.

    Cons

    The last year has seen a dramatic shift from a focus on customer and employee satisfaction to a focus on sales at all cost. CEO Michael Shepherd rolled out Vision 2020, his vision for the bank of the future. Apparently that means that employees sell, sell, sell for every breath they are at work. Suddenly, the goals are unattainable and underperformers (even those with a decade or more of excellent performance) are being pushed towards the door in favor of hard-charging, telemarketing sales types who can cross-sell a checking account but can't remember a customer's name. This single-minded focus on profit will work in the short term for growth, just like it did for Bank of America, but the long-term cost will be significant, just like it was for Bank of America.

    Advice to ManagementAdvice

    Reevaluate this new focus on profit. Bank of the West was an amazing place to work for more than a decade because we had a small, community bank feel and big bank products. Now we no longer have the small bank feel (constant turnover and greater than 8 week lead times for a loan have ruined that) and the products are nothing special either. Take a serious look at why many of the best and most dedicated employees are running for the door.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Moved on quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Learned a lot and enhanced my experience.

    Cons

    Immediate manager was a bully.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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