Barchester Healthcare Reviews

Updated June 8, 2015
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Barchester Healthcare CEO Pete Calveley
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10 Employee Reviews

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  1. Disgraceful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA

    I have been working at Barchester Healthcare

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Clients deserve a little help, have met some very interesting people over the years

    Cons

    No staff, rude management, lack of backing from anyone as they will get it from management. Clients are being neglected, if families complain it is staff who get blame?

    Advice to Management

    Leave ! Your people skills are disgraceful, your professional manner is wrong, you don't respect anyone so why expect it back?

    Barchester Healthcare Response

    Feb 23, 2015 – Recruitment Marketing Manager

    We are sorry hear of your experience whilst working for Barchester and take your comments very seriously. Barchester never use the term ‘client’, we are a family and strive to make our homes safe ... More


  2. Great team members poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Assistant in Llanelli, Wales (UK)
    Current Employee - Health Care Assistant in Llanelli, Wales (UK)

    I have been working at Barchester Healthcare full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Excellent team members and the residents makes the shift more enjoyable

    Cons

    Feels like you have no support from management if there is a problem and feel like your expendable

    Advice to Management

    To try to listen to your staff more and if there is s problem take the time to try to come up with a solution rather then brush the matter under the carpet


  3. Helpful (1)

    worse employer ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Administrative in Hull, England (UK)
    Current Employee - Administrative in Hull, England (UK)

    I have been working at Barchester Healthcare part-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The location is easy to get to

    Cons

    management that bully staff Impossible workload

    Advice to Management

    do not bully staff or set impossible targets


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  5. Helpful (1)

    LITTLE STAFF AT NIGHT TO CARE FOR 72 FRAIL PATIENTS.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Basingstoke, England (UK)
    Former Employee - Registered Nurse in Basingstoke, England (UK)

    I worked at Barchester Healthcare

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Plenty of Barchester home's in Basingstoke /Bramley area-so no difficulty getting a job there. On the surface, all the homes present as a 5* hotel & all staff are 100% + doing a good job. Hairdresser on site. wine with meals. Large enclosed gardens.

    Cons

    HCA's /RN's are paid lowest possible £6-£9.00ph & RN'S £13.79.In the day x2 staff nurses on each floor + another RN,doing drugs & working between both units -Upstairs dementia unit 36 beds/downstairs . CONCERNS:- Days staffed (both units) 5-8 HCA'S + x1 RN-Excellent for the care standards overall and for the care package/nursing care the resident is paying £600 -£1000pw. This all falls down at night with x1 RN on each unit & only x2 HCA'S to care for up to 36 ,demanding or dying patients -As the patients who shout loudest get the most attention and the HCA'S are run off their feet-See April 2015 CQC Report on- line.

    Advice to Management

    Stop employing foreign nationals without giving them a written English /math test before -full interview. Pay more. All managers should at lease once a week roll up their sleeves and work alongside the staff days & nights,instead of sitting behind a desk all day -Particularly the clinical manager. Each home Managers,when on weekend call (+ must be )racking in £'s for doing this).-should WHEN someone has tel sick absent over weekend's.Come in & work.Not satellite manage from home.Especially if a night nurse has gone sick -Leaving x2 RN's & then only x3 HCA's to care for up to 72 residents. Work alongside the staff & walk in their shoes,in order to understand the expectations placed on them-They WILL THEN RESPECT YOU MORE.


  6. Horrible place to be or work in!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Kingston upon Hull, England (UK)
    Current Employee - Carer in Kingston upon Hull, England (UK)

    I have been working at Barchester Healthcare

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Meeting new clients is always an experiance, you learn something new everytime. You will also exercise a lot in this job! So thats a plus.

    Cons

    Horrible management they dont care at all. Always up your back. Treat you like dirt and expect you to do everything including their jobs! Paperwork increases weekly. Minimum wage is not enough for the hours and effort you are told to put in. Nurses are incredibly lazy! Never have perminent night staff as they have alienated all the decent nurses and carers. No breaks permitted, no free dinners, aparently we are not allowed a uniform until it practically falls apart. Worst job I have ever had.

    Advice to Management

    Treat your staff with more dignity, stop dictating when and where they are allowed their holidays, stop the increasing unecessary paperwork and stop threatening the staff! If you want your staff to wear black trousers and uniforms then pay for them, dont make us wait a year for a uniform!


  7. Rewarding, enjoyable and interesting job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in London, England (UK)
    Current Employee - Chef in London, England (UK)

    I have been working at Barchester Healthcare

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I manage my own time, team and work. Am given scope to implement and expand my plans and ideas with good management support and opportunities to progress with very well planned training and development.

    Cons

    Working with other departments not as motivated and supported as mine

    Barchester Healthcare Response

    Jan 7, 2015 – Recruitment Marketing Coordinator

    Thank you for taking the time to give us such valuable feedback. We constantly strive to ensure that we are meeting our employees' needs and it's good to know that we are on the right track. We are ... More


  8. Staff oriented company with amazing training opportunities and strong ethical values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in London, England (UK)
    Current Employee - General Manager in London, England (UK)

    I have been working at Barchester Healthcare full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    What I love about Barchester is that they don't have the usual big company 'corporate' mentality. They are very much about empowering their staff to be autonomous and to express their individuality. Their care homes are the same - each one has its own culture; it allows people to become part of the creative process and feel included as a member of a family. Barchester's other big strength is their staff development programmes. They have their own business school and all staff are encouraged to take career development qualifications.

    Cons

    Internal communication could be better. And their strategic planning - or lack of it! - is frustrating at times.

    Advice to Management

    Hopefully the new CEO will redress some of the operational issues that have let the company down in recent years.

    Barchester Healthcare Response

    Jan 7, 2015 – Recruitment Marketing Coordinator

    Thank you for your generous feedback. Our aim is to encourage all of our staff to achieve their full potential - whatever their role - so it's good to know that your experience reflects this. We have ... More


  9. Staff work long. Hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant in Aberdeen, Scotland (UK)
    Current Employee - Care Assistant in Aberdeen, Scotland (UK)

    I have been working at Barchester Healthcare part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Rewarding working. With residents and. Families

    Cons

    Barchester expect a lot and don't back hard work for Pay. Can. Change. Things at short notice. Lack of. Time. For. Training

    Advice to Management

    Listen to your. Staff. And show. Them respect

    Barchester Healthcare Response

    Jan 7, 2015 – Recruitment Marketing Coordinator

    Thank you for taking the time to leave your review. While we are delighted that you find your work rewarding we take your other comments very seriously. We are committed to being the best employer in ... More


  10. Forced neglect , Abuse of residents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Assistant
    Current Employee - Health Care Assistant

    I have been working at Barchester Healthcare part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Posh carpets , posh food !

    Cons

    None ! Care more about profits over people , always short staffed , high sickness level , poor staff resident ratio .

    Advice to Management

    More care staff needed to give high standard of care , and to meet the extra documentation needs . More training Better pay than the NMW


  11. Barchester expects a lot but gives little

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant
    Current Employee - Care Assistant

    I have been working at Barchester Healthcare full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I enjoy my job as carer and the team I work with are dedicated and hard working. We are supported by the head nurses. Training is on going but mainly for legal reasons I feel. We are carers because we care not for our hourly rate which is low.

    Cons

    There is a distinct lack of communication between management and care staff. Leaving staff feeling very under valued. We are expected to run on limited staff due to client carer ratio. Rightly or wrongly I think care comes before huge profits. No perks for carers, would be nice to have a free lunch on long shifts.

    Advice to Management

    Treat us with respect then you gain respect. Don't try to make changes without consulting the people you rely on. Hold a meeting to explain your reasons, we might surprise you and agree. Threatening us with no shifts if we don't get things done is not my idea of good working relationships. it causes a divide between management and the people who care for our residents. Many residents pay a lot of money and expect quality care which we try our utmost to provide, so, support by management is a crucial aspect of care.

    Barchester Healthcare Response

    Jan 8, 2015 – Recruitment Marketing Manager

    Thank you for taking the time to leave such constructive and honest feedback. We are committed to providing the very best in holistic care and rely on dedicated people such as yourself to deliver the ... More



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