Barclays Reviews in United Kingdom

Updated October 28, 2014
Updated October 28, 2014
593 Reviews
3.0
593 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Barclays Group CEO Antony Jenkins
Antony Jenkins
194 Ratings

Review Highlights

Pros
  • Some good people amidst a sea of people who've checked out; good work life balance (in 57 reviews)

  • Work environment is average, it's comparable to other large banks (in 22 reviews)


Cons
  • We had to do overtime everyday so work/life balance was no so good (in 20 reviews)

  • There have been increased senior management changes in recent years (in 27 reviews)

More Highlights

223 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Structured Trade & Commodity Finance in London, England (UK)
    Current Employee - Vice President Structured Trade & Commodity Finance in London, England (UK)

    I have been working at Barclays full-time (more than 5 years)

    Pros

    Bank that is changing it´s core values to adapt to the current regulation and improve it´s market perception.

    Cons

    The bank is cutting jobs in some areas related to Investment Bak ad Personal Banking.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Friendly atmosphere, dedicated people and caring superiors; I enjoyed working for Barclays Internal Audit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Barclays full-time (more than 3 years)

    Pros

    People are awesome here. Loved working for them; the only reason I left was to move abroad. Great exposure to the whole bank and get a great overview of how the whole industry works. Management communicates well and creates and encourages opportunities.

    Cons

    In-house training is often preferred over external training even when the external training gives you something tangible to take away.

    Advice to ManagementAdvice

    Take into account external training benefits more to bring more into the organisation

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work and progress your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President - Internal Audit in London, England (UK)
    Current Employee - Assistant Vice President - Internal Audit in London, England (UK)

    I have been working at Barclays full-time (less than an year)

    Pros

    The culture within the organization is excellent and I could honestly say that my current team is one of the best teams I have worked so far. I can always trust my colleagues and I case I have question they are always there to guide me to the answer I need.

    Senior management are transparent and approachable when needed. Lots of communication about what is going on within the group and etc is distributed internally.

    Moreover, we really live with the Barclays values and as organization we do lots of charity.

    There is opportunity for career progress vertically (within the structure) and horizontally (within other structures) and middle and senior management are supporting it. Training is also provided, although that the process is quite slow and takes few months to arrange everything.

    Cons

    The salary and non cash benefits are below the average for the industry, however I believe that when you consider all the Pros this could be discarded.

    Advice to ManagementAdvice

    Keep the good working, although that I joined Barclays 8 months ago, I can see improvement. Please keep doing it and work for better Barclays.

    What you could consider is perhaps a review of the non cash benefits (including the bank products for employees) and employee discounts offers I believe they can be improved.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good employer with a global footprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Glasgow, Scotland (UK)
    Current Employee - Assistant Vice President in Glasgow, Scotland (UK)

    I have been working at Barclays full-time (more than 3 years)

    Pros

    Good people, great work culture and possiblity to progress professionally

    Cons

    Unclear focus and business strategies

    Advice to ManagementAdvice

    improve benefits and long term management

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good company to work for. Nice working culture based on its values

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barclays

    Pros

    The work-life balance was fair enough and the training provided was adequate to start offering to the company quickly.

    Cons

    Not many opportunities for promotion or career development.

    Advice to ManagementAdvice

    N/A

  7.  

    They lost there way during the credit crunch, but once they got rid of the leader from Capital they are improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Knutsford, England (UK)
    Former Employee - Senior Project Manager in Knutsford, England (UK)

    I worked at Barclays full-time (more than 10 years)

    Pros

    Fair managers, no bullying, good drive.

    Cons

    Bring back managers from the 90's.

    Advice to ManagementAdvice

    Don't push the little men out. listen to them. And I mean listen.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    More interested in sales than customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Support Manager
    Former Employee - Relationship Support Manager

    I worked at Barclays full-time (more than 3 years)

    Pros

    Training is freely available to anyone that wants it
    There was a focus for a while on upskilling the staff
    Working from home in some positions
    Some benefits

    Cons

    Obsession with sales over customer services
    Bonus is terrible - always full of promises but it's rarely worth having.
    Management is incompetent in most offices. There doesn't seems to be any need for management skill before you're promoted.
    Office politics is rife. Prepare for back stabbing and constant complaining
    Internal promotion process is overly complicated

    Advice to ManagementAdvice

    Ditch unreasonable sales targets
    Focus on customer service
    Ensure that managers are actually capable before promoting them
    Try to make internal recruitment appealing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Low pay but great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Former Employee - Anonymous Employee in Manchester City Centre, England (UK)

    I worked at Barclays full-time (more than an year)

    Pros

    Great team to work with, everyone was friendly and a relaxed atmosphere. There was scope to progress

    Cons

    We had to do overtime everyday so work/life balance was no so good. Low pay, no good benefits. Team leader has no leadership skills.

    Recommends
    Disapproves of CEO
  10.  

    It is a Mixed Bag.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Telephony in Liverpool, England (UK)
    Current Employee - Premier Telephony in Liverpool, England (UK)

    I have been working at Barclays full-time (more than an year)

    Pros

    Met some great people on my team and some team leaders are lovely. You get some sort of community spirit in the contact centre.

    Benefits and salary are good for the job.

    Premier Telephony tends to be quiet for a phone job usually. It is not constant calls like Retail.

    Some career opportunities if you try.

    Company is trying to change and respect customer service over profit.

    Cons

    Targets to promote digital options to 90 year old ladies.

    No communication between departments so letters end up getting sent out to customers about something and we do not know about it and sound thick when customers call to query it.

    Debit Card Fraud based in India - fraud should always be UK based.

    Some important telephony departments closing at 5pm which is unhelpful at 10pm.

    Branch telling customers to call when they can deal with an issue.

    Too much emphasis on statistics like call times and hold times.

    Senior management make decisions that the little people like us on the front line have to deal with.

    Advice to ManagementAdvice

    Continue to try and focus on the customer and not profit.

    Understand that some people want to ring up or go into branch to do a transfer and hate being badgered to go online.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Lots of experience gained

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Teesside County Borough, England (UK)
    Current Employee - Cashier in Teesside County Borough, England (UK)

    I have been working at Barclays full-time (more than 10 years)

    Pros

    Excellent reputation, secure job, good salary, opportunity to develop and further career.

    Cons

    Process improvement, staff cuts mean May branches are under staffed putting more pressure on existing staff. Can be relocated for no apparent reason.

    Advice to ManagementAdvice

    Recruit more staff!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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