Barnes & Noble
3.3 of 5 981 reviews
www.barnesandnoble.com New York, NY 5000+ Employees

Barnes & Noble Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.3 981 reviews

                             

59% Approve of the CEO

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Michael Huseby

(114 ratings)

61% of employees recommend this company to a friend
981 Employee Reviews
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Review Highlights

Pros:
  • "It's nice to get a decent discount on books and have access to the titles"
    in 47 reviews
  • "The employee discount is a two-edged sword - - I probably spent more than I earned"
    in 86 reviews
Cons:
  • "I personally only make minimum wage, although only being a cashier I can't really expect much more"
    in 64 reviews
  • "Little possibility of moving from part time to full time - hours are being cut back to avoid paying healthcare"
    in 46 reviews
  • Show more review highlights

Reviews

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    Awesome job for anyone

    Anonymous Employee (Current Employee)

    Prosfun job if you like to sale

    Consbeing part-time is how you start off

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    Store management a joke

    Anonymous Employee (Current Employee)
    Onalaska, WI

    ProsI like to read so discount is a bonus. There are cool people that work there and that makes the slow times bearable. Hours are flexible so that's good but they are slim to none.

    ConsPay sucks. People call in constantly and there are no repercussions because there is no attendance policy. Preference in this store is given to the cute young boys that work there. They keep people who cannot do the job instead of firing them and that has give the store a bad taste in this small community.

    Advice to Senior ManagementStop breaking the law. You can't make people wait in vestibule 20 minutes after they punch out. Also, you can't make employees come in on their day off and not get paid. Also you can't discuss potential employee's interviews with the booksellers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Decent PART TIME job.

    Part Time Book Seller (Current Employee)
    Chicago, IL

    ProsThe discounts are pretty nice. Repeat customers appreciate you. You find yourself reading more and different books. As long as you are a 20+ hour PT employee you get vacation, sick time and 401k with limited company matching (6%, I think)

    Cons1) Your schedule will fluctuate from week to week. One week you may have nearly 40 hours as a PT employee the next 10 hours.
    2) New management is usually from outside companies so they can pay them less than an internal candidate.
    3) Advancement is virtually not an option if you want to stay in the same place.
    4) Pay isn't great, so don't expect this to be your only source of income. Especially since your hours will fluctuate wildly.
    5) Schedules sometimes change after they are posted without notice or warning.
    6) Ongoing training is a joke.

    Advice to Senior ManagementHire Full Time Booksellers instead of part time is a GOOD IDEA. This will make employees more loyal and feel WANTED.

    More than 4 - 5 managers per store is a waste of payroll. The store I work in has 7, 2 of which, are always back in office and don't know what is going on in store. Create a senior bookseller position that can act as Manager On Duty during midday and you can get rid of more unnecessary management.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Some great things, some issues too

    Assistant Store Manager (Current Employee)
    Tacoma, WA

    ProsYou work with great people: smart, literate, passionate The customer base is better-than average as well

    ConsIn attempt to control bottom line, the company keeps payroll very tight. It's challenging to manage the workload.

    Advice to Senior ManagementLook at business models with more payroll hours for customer service.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Okay

    Anonymous Employee (Former Employee)

    ProsThere are lots of discounts on books, which is a plus.

    ConsI found the hours to be long and with little pay, it wasn't worth it.

    No, I would not recommend this company to a friend

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    Great Locally, Rough District Wide

    Assistant Store Manager (Former Employee)

    ProsIf you love books, work with others who do too. Store has a borrow policy, and it's to your advantage to know lots about various titles and authors. Putting the right book in the customer's hand is a good feeling.

    ConsMoney, money, money, is what corporate worries about, they have lost the thread of the great culture they once had. You are not allowed to put people on the sales floor due to budget constraints, your store has to make a certain $per hour per sq foot, which is not unusual, but is a rule obviously made by people who haven't worked a register.

    Advice to Senior ManagementDon't be evil.

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    Great management, low pay

    Cafe Server (Current Employee)
    Louisville, KY

    ProsThe management is really nice and honestly seem to care about their employees, and do their best to be helpful when you need them and try to work around your other schedules.

    ConsIt pays minimum wage, which can seem somewhat unfair as a cafe employee, because you're often running a whole restaurant on your own and you don't get tips/ aren't aloud to have a tip jar. This really becomes apparent when you're closing or opening, and running around like crazy while the stores other employees are just casually putting things on shelves.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Overall good company

    Store Manager (Former Employee)
    Salt Lake City, UT

    ProsCompany generally seems to care about employees, pleasant environment for intellectually stimulated people to work

    ConsCompany had a hard time adapting with growing technology; declining sales led to reduction of resources at the store level with no reduction in expectations

    Advice to Senior ManagementDon't put managers in place (store or District) who do not know books and are afraid to get their hands dirty

    No, I would not recommend this company to a friend

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    A Great First Job

    Cafe Server (Current Employee)

    ProsRequesting time off is easy and I work with great people.

    ConsMinimum wage job is not a lot of money

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    ok place

    Bookseller (Former Employee)
    Boston, MA

    Prosbeing around books. got a raise during employee reviews. they train you for different departments, which is nice, although it sucks because they will sometimes throw you in the cafe even when that's not what you were hired for.

    Consno long term career. some positions, such as working at the help desk, are extremely understaffed and could benefit from having more employees on.

    Advice to Senior Managementget it together

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