Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
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Barnes & Noble Reviews

Updated September 17, 2014
Updated September 17, 2014
1,072 Reviews
3.3
1,072 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
142 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 49 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 90 reviews)


Cons
  • Very limited in the opportunity to grow beyond minimum wage (in 68 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great summer job working in the cafe

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble for less than a year

    Pros

    Great coworkers, and you're surrounded by people who enjoy books and coffee. Management recognizes and rewards effort. Very accommodating in terms of hours and scheduling. A great summer job.

    Cons

    The discounts were marginal. Much of the day-to-day tasks were the same, but that comes with the territory I guess. Not sure what the promotional prospects would have been like had I stayed longer.

  2.  

    CAn be busy and fun!!

    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble part-time for more than a year

    Pros

    People you meet and staff are great and get plenty of hours!

    Cons

    People you meet can have bad attitude sometimes

    Advice to ManagementAdvice

    Nothing I can think of

  3.  

    Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    Great hours, very flexible
    Management was very kind and understanding
    Great environment: smell of books and coffee

    Cons

    Knowledge of books and authors

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  5.  

    Pretty good for retail!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller  in  Santa Monica, CA
    Current Employee - Bookseller in Santa Monica, CA

    I have been working at Barnes & Noble part-time

    Pros

    I love my fellow employees! Everyone is really nice here, and the managers are understanding.

    Cons

    There is no set schedule and we often only get next week's schedule a few days in advance. The customers can be very rude or demanding at times. We often get out late from closing.

    Advice to ManagementAdvice

    Please organize the shifts better!

    Recommends
    No opinion of CEO
  6.  

    Community Relations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Relations Manager
    Former Employee - Community Relations Manager

    I worked at Barnes & Noble full-time for more than 3 years

    Pros

    Great leadership, well managed, lots of diversity

    Cons

    Long hours, especially during the holidays

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Fun store

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    Discounts, fun place to learn while working. Provided good opportunity for advancement.

    Cons

    It's retail, so it has ups and downs.

  8.  

    It was a great place to work, weak management but great customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Woodland Park, NJ
    Former Employee - Sales Associate in Woodland Park, NJ

    I worked at Barnes & Noble full-time for more than 3 years

    Pros

    Interesting customers and great books.

    Cons

    Management team is weak and advancement is slower than the ice floes.

    Advice to ManagementAdvice

    Allow talented team members to implement ideas.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Love it! But, wish it paid more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager  in  San Diego, CA
    Current Employee - Merchandise Manager in San Diego, CA

    I have been working at Barnes & Noble full-time for more than a year

    Pros

    Get to manage people who are interesting and invested in the company and culture. Learning actual management skills and seeing benefits of people appreciating what you do and how you do it. Reminding people how good actual quality customer service can be in a world of apps and online ordering (yes, I'm sure people will complain that they've been to a Barnes & Noble where nobody helped them, but get to the advice to management section and I'll answer there). Lastly, getting to train people who you can shape from minimum wage uncaring clock watchers into customer service minded problem solving colleagues.

    Cons

    Most stores aren't given enough hours by corporate to staff enough people, so customers can get frustrated that they can't find help. This shortage of hours hurts all the other processes of the store. The hours matrix needs to be recalculated so stores can staff enough to increase their sales because they have the staff to sell things. Also, app-driven online shoppers think every book in existence should be in every store at all times, including pricey textbooks and out of print books, this is common complaint of most retail, but it can get draining at times when you really are trying your best.

    Advice to ManagementAdvice

    On a store level, learn to manage from your role and not sink to the role below you. On a corporate level, close a few more stores so that you can focus on the highest performing stores and give those stores the hours they need to create the best possible customer experience.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Loved my coworkers, not happy with the way promotions are given.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Server  in  Marrero, LA
    Former Employee - Cafe Server in Marrero, LA

    I worked at Barnes & Noble part-time for more than a year

    Pros

    I absolutely loved almost all of my coworkers. Everybody was willing to help out for the most part and would go above and beyond if you were willing to do the same for them. It felt like family. The hours were flexible, which worked great for me since I was working my way through college. The vacation and sick time was great too. Most of my managers were amazing people that I could talk to if I was having a problem with anything going on in the store. The discount was nice too, especially if you like to read.

    Cons

    I did not like the fact that I couldn't be finishing up school and still get promoted, even though I could work the hours that I needed to work to move to a full-time position. They seemed to feel like it was better to hire people for higher level positions from outside of the company instead of promoting people from within. There was little to no loyalty to current employees. Also as people began to leave, positions got eliminated and the workload got forced onto people getting paid much less to do the same job as a manager or lead. It's just sad that many of the veterans from the store would leave all at once due to hour cuts at the end of the fiscal year and poor treatment by managers. Many are underappreciated, although I never had that problem I've seen others have this problem with managers.

    Advice to ManagementAdvice

    Be more loyal to your employees. Promote from within instead of bringing in people from the outside.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Great College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  Costa Mesa, CA
    Former Employee - Bookseller in Costa Mesa, CA

    I worked at Barnes & Noble part-time for more than a year

    Pros

    The environment is fun and welcoming

    Cons

    Raises are infrequent and miniscul.

    Recommends
    Negative Outlook
    No opinion of CEO

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