Barnes & Noble Reviews

Updated August 27, 2014
Updated August 27, 2014
1,044 Reviews

3.3
1,044 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Michael Huseby
132 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 49 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 90 reviews)


Cons
  • Very limited in the opportunity to grow beyond minimum wage (in 68 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  New York, NY
    Current Employee - Senior Financial Analyst in New York, NY

    I have been working at Barnes & Noble full-time for more than 3 years

    Pros

    Hours, culture, benefits, work-life balance

    Cons

    Work Pressure, training, compensation, Industry

    Advice to ManagementAdvice

    Empathize with the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Overall, I was happy

    Former Employee - Bookseller
    Former Employee - Bookseller

    I worked at Barnes & Noble part-time for less than a year

    Pros

    The majority of my coworkers were pleasant book enthusiasts, which made going to work every day a lot more pleasant than other experiences I have had.

    Cons

    The pay is fairly terrible, but for a summer position, it's enough to make a little money if you can get the hours.

  3.  

    A fun place to work

    Former Employee - Bookseller  in  Charlottesville, VA
    Former Employee - Bookseller in Charlottesville, VA

    I worked at Barnes & Noble full-time for more than 3 years

    Pros

    A very fun place to work. Liked my coworkers a lot, had a good time and sometimes I forgot I was working. A great job for book lovers! Good benefits, too.

    Cons

    The pay was pretty low. If you don't like the sales aspect, it's probably really not the job for you.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good place to work, changes needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  Waco, TX
    Former Employee - Bookseller in Waco, TX

    I worked at Barnes & Noble part-time for more than a year

    Pros

    Friendly management and coworkers
    Calm and enjoyable for a retail store
    Fun products to sell
    Few angry customers for retail (most people don't get too upset about books)

    Cons

    Loses too many customers to Amazon every day
    Hard to sell inferior NOOK to people who know the Kindle
    Hard to sell memberships knowing that no one really should buy one
    Low pay and not enough hours
    Becomes frustrating even as a low-level worker to see a good company struggling because of poor upper-level management decisions

    Advice to ManagementAdvice

    All businesses must adapt or die, books are no exception. If you cannot compete on price or quality, Amazon will take you out. Even we lowly booksellers know when the end is coming, and perhaps you should take our input, rather than worrying about us selling memberships no one needs.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Your normal retail manager job and responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager  in  Norfolk, VA
    Current Employee - Merchandise Manager in Norfolk, VA

    I have been working at Barnes & Noble full-time for more than 5 years

    Pros

    Fair pay. If you are doing your job, you are usually busy. Very low turnaround for retail. Once people are in, they tend to stay which in turn develops a "extended family" feel due to the fact that you work with those same people for a while. If you're into it, there are a lot of responsibilities and many people rely on your decisions, reactions and attitude/personality. Some of the best benefits for retail.

    Cons

    Its mid to upper level retail management....you will be yelled at, cursed at and things thrown at you even. Horribly dumb questions (i.e. "Im looking for a book I saw 6 or 7 months ago in a Maryland store. It was green and had the word "the" in the title", "Can we check out books here like a library or just buy them?"), rude customers tat talk down to you, people that come to sit and read ALL day, every day, etc. There is a 1% chance of overtime after they transitioned to hourly scale from salary. Sometimes a lack or breakdown in communication from the corporate office.

    Advice to ManagementAdvice

    Advance notice for some company wide policies when they change. More sales floor decision flexibility. Mandatory raises (currently based on a numeric system during yearly reviews).

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Bookseller, Part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller  in  Oakbrook Terrace, IL
    Current Employee - Bookseller in Oakbrook Terrace, IL

    I have been working at Barnes & Noble part-time for less than a year

    Pros

    Ability to get more hours, Good Work-Life Balance

    Cons

    Handling multiple tasks etc.
    Senior management - Variance depending on location (sometimes, chaotic)

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    I consider my coworkers to be family, but moving up in the ranks takes years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller & Barista  in  Battle Creek, MI
    Current Employee - Bookseller & Barista in Battle Creek, MI

    I have been working at Barnes & Noble part-time for more than 5 years

    Pros

    Great healthcare and dental benefits. Paid vacations, personal time, and sick time. Very flexible with working hours.

    Cons

    Being promoted. Company needs to better communicate with stores about upcoming events and big news, like new devices. They also need to allow more hours to spend in each store so shrink loss will decrease.

    Advice to ManagementAdvice

    They need to be better organized and hire more dependable employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great job while working in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  Salt Lake City, UT
    Former Employee - Bookseller in Salt Lake City, UT

    I worked at Barnes & Noble full-time for more than a year

    Pros

    nice managers, friendly environment, easy going, company discounts, paid holidays

    Cons

    you run into a lot of wierdos that come in

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to work for a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller  in  McLean, VA
    Former Employee - Bookseller in McLean, VA

    I worked at Barnes & Noble part-time for more than 3 years

    Pros

    Great, fun, and interesting people. Flexible hours, which is great if you are a student. The longer you are there, the more personal days and vacation days you get. Raises every years. Good discounts. Allows for promotions. Because it is in a mall, its not as slow and library-like as a regular Barnes and Noble.

    Cons

    Low pay. They will start you off with minimum wage if they can. Its retail so you must work holidays. Because so many employees come and go, it can make it difficult for the workplace to run smoothly. It is a dying business so they really push membership sales and nook devices.

    Advice to ManagementAdvice

    Makes sure to walk into an actual Barnes and Noble every once in a while and stay for the day to see how the store works. Sometimes the policies and rules you have in place hinder our ability to get more work done. Planograms can be extremely difficult to accommodate since displays are usually smaller than the measurements corporate has.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Over all good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    Fun and honest company, Loved working there

    Cons

    Pay is not that great, Started me off a minimum wage and had 4 years experience

Worked for Barnes & Noble? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.