Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
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Barnes & Noble Reviews

Updated September 30, 2014
Updated September 30, 2014
1,089 Reviews
3.4
1,089 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
147 Ratings

Review Highlights

Pros
  • The one thing that I can say about this company is that you get a pretty great employee discount (in 97 reviews)

  • It's nice to get a decent discount on books and have access to the titles (in 38 reviews)


Cons
  • You are expected to complete too many tasks for minimum wage (in 76 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 55 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Bookseller

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    Love my co-workers. Enjoy helping people with something I am passionate about.

    Cons

    Company wants a lot out of its workers for a very small salary. Many corporate demands do not fit with specific store or locales.

  2.  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Book Seller
    Former Employee - Part Time Book Seller

    I worked at Barnes & Noble part-time for more than 8 years

    Pros

    Excellent culture. The managers treat employees with respect, or they don't last long. Lively stimulating atmosphere. I've made many good friends working at a Barnes & Noble bookstore.

    Cons

    The company used to offer health insurance for part-time employees, but they dropped that at the end of 2013. As a result, many experienced employees have left Barnes & Noble. For part-time employees, the hours you get to work each week can vary greatly. Barnes & Noble doesn't lay people off, so when sales are slow, employee hours are cut back to compensate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    As a café server, I am happy with my part-time position there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Server  in  Newport Beach, CA
    Current Employee - Cafe Server in Newport Beach, CA

    I have been working at Barnes & Noble part-time for less than a year

    Pros

    The job itself - being cashier, making drinks, helping and conversing with customers, and keeping the work place clean and orderly is among the best part-time positions in retail I can think of. I'd say overall, it's a fairly straightforward and even fun job in a nice, classy environment.

    Cons

    My schedule has been messed up multiple times, even when I followed their procedures and let them know in plenty of time when there was a change. I also had to tell them several times before they really got my availability right and stopped scheduling me during times when I had class. This is likely not the case for all stores, however, since different people handle scheduling differently/better. This is my only real complaint.

    Advice to ManagementAdvice

    I know it seems like a small thing, but I constantly have customers ask, without any provocation, where the tip jar is, so I'd really like to be allowed to put one out. As a customer myself, I never feel obligated to give a tip at a coffee shop just because there is a tip jar, and my decision of whether or not to give a tip has nothing to do with the existence of a jar or not. It seems small, but even if we could just keep one behind the counter for the many times customers ask, it would save cashiers from having to explain that we aren't allowed to put one out to customers every time they try to tip.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    COOL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller  in  Los Angeles, CA
    Current Employee - Bookseller in Los Angeles, CA

    I have been working at Barnes & Noble full-time for less than a year

    Pros

    It is the only bookstore in town, and i visit there almost everyday. Pros: quiet, and a lot of books

    Cons

    Cons: expencive, shipping costs a little too much

    Advice to ManagementAdvice

    Have more employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    I loved working here, when there was good management.

    Cons

    Lots of turnover with management and more than half were terrible. Not great selection processes there!

  7.  

    Great first "retail" experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller & Cafe Server  in  North Wales, PA
    Former Employee - Bookseller & Cafe Server in North Wales, PA

    I worked at Barnes & Noble part-time for more than a year

    Pros

    I loved the people I worked with and it was a great place to learn customer service skills and how to work a cash register without being in the fast food service industry or a clothing retail store. I complained about my job a lot less than all of my friends. Management was very flexible in terms of giving time off and working with my school schedule.

    Cons

    Emphasis on selling memberships was stressful

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good place to work if you like customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Barnes & Noble part-time for more than 8 years

    Pros

    It is a very low pressure sales environment. Most of your day is spent re-shelving book or merchandise, or talking to customers.

    Cons

    It seems like the people in the corporate office have never worked in a retail store. They send us so much stuff that we have no shelf space to put it in.

    Advice to ManagementAdvice

    trust your local managers with sales decisions, they know their customers better than you do.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Good Company, Retail hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Barnes & Noble full-time for more than 3 years

    Pros

    Overall great company to work for. Good growth potential, good values and good people.

    Cons

    Hours of operation, work- life balance, working weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great summer job working in the cafe

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble for less than a year

    Pros

    Great coworkers, and you're surrounded by people who enjoy books and coffee. Management recognizes and rewards effort. Very accommodating in terms of hours and scheduling. A great summer job.

    Cons

    The discounts were marginal. Much of the day-to-day tasks were the same, but that comes with the territory I guess. Not sure what the promotional prospects would have been like had I stayed longer.

  11.  

    CAn be busy and fun!!

    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble part-time for more than a year

    Pros

    People you meet and staff are great and get plenty of hours!

    Cons

    People you meet can have bad attitude sometimes

    Advice to ManagementAdvice

    Nothing I can think of

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