Barnes & Noble Reviews

Updated August 4, 2015
1540 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.4
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Huseby
245 Ratings

Pros
  • The Employees discount on books and coffee (in 42 reviews)

  • Employee Discount; Cafe Discount (in 108 reviews)

Cons
  • You are expected to complete too many tasks for minimum wage (in 79 reviews)

  • Little possibility of moving from part time to full time - hours are being cut back to avoid paying healthcare (in 61 reviews)

More Pros and Cons

1,540 Employee Reviews

Sort: Popular Rating Date
  1. Flexible scheduling and working with mostly creative people made for enjoyable work days.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Barnes & Noble full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work is work but people always surprise you. The focus on customers makes a relatively simple job feel like you are actually helping. Good place to work if you like people, books, and a bit of culture.

    Cons

    The pay could be better and the focus on numbers takes away from personable supportive management. And work is work. And customers are lovely or they're not.


  2. Optimistic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Barnes & Noble full-time (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    This company welcomes diversity and respects all lifestyles. Benefits are good for full-time employees. Although stores are continuously asked to "do more with less", the company is always seeking ways to improve internal processes and to make things better. You don't have to be an avid reader to enjoy working at BN.

    Cons

    Entry level pay is lower than most retailers. Annual review pay raises are small. The company has seen its share of change over the last few years (some good - some bad). Customers are confused over the loss of "book" space that has been replaced with toys & games. It's difficult as a manager to find time to actually manage people. With the lack of labor hours, all managers are required to task when they should be driving sales and coaching employees.

    Advice to Management

    Figure out the labor model. There is a serious imbalance among stores in regards to SPH. Raise entry-level pay for all employees - we can't even compete with local fast food locations. FIRE the buyers who keep buying the "JUNK" that keeps hitting our sales floors and getting stolen on a daily basis (i.e. mystery boxes). I thought MB was a "book guy" - not a "toy guy" - I guess he doesn't really run the stores these days.


  3. Good student job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    relaxed work environment; though highly dependent on leadership at particular store lots of interaction with customers

    Cons

    requires lots of walking around store; hard to sell membership cards job requires various roles such as organizing particular sections/areas or working the cash register but diversity can keep it interesting

    Advice to Management

    better and more uniform training of employees; more standardized interview process; solid refurn policy


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business Development Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good, well known company with great co-workers and customers; world's largest book seller; great with education; partnership with educators, arts and literacy organizations.

    Cons

    Business challenging in current market place with many online options to purchase books and not always competitive in pricing.

    Advice to Management

    Invest more hours in training and cross-training employees to provide superior customer service and increase sales opportunities.


  6. Fun with books

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newport Beach, CA
    Former Employee - Anonymous Employee in Newport Beach, CA

    I worked at Barnes & Noble

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun place to be. Store atmosphere depends on the management team

    Cons

    Store atmosphere depends on the management team... Need to find a good one.

    Advice to Management

    I enjoyed being there, but focus on consistency.


  7. Helpful (1)

    One of the very best retail jobs you can get.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble part-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    You get to handle, look at, and talk about books for a living! The customers are usually pretty great.

    Cons

    Inconsistent, fluctuating hours. You usually work about 15 hours a week, but can climb up to nearly 40 as other employees quit. Low pay.

    Advice to Management

    Train more employees in every area of the store.


  8. Cafe Manger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Manager in Katy, TX
    Current Employee - Cafe Manager in Katy, TX

    I have been working at Barnes & Noble full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Slow paced and relatively low stress. 40 hours per week.

    Cons

    Booksellers and other managers want nothing to do with the cafe. You will not get any help from other managers.

    Advice to Management

    More hours need to be committed to support the cafe.


  9. sales associate

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    Great company. Very few rude people. Good discount.

    Cons

    Sometimes there's not enough hrs. To accommodate everyone.


  10. Helpful (1)

    Loved it

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Pros

    great atmosphere, friendly customers, most management is awesome

    Cons

    unhappy middle-upper management, customers can be creepy, they don't allow tips in the cafe

    Advice to Management

    Relax


  11. a fun place to work if you enjoy selling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester Hills, MI
    Current Employee - Anonymous Employee in Rochester Hills, MI

    I have been working at Barnes & Noble full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to learn and they are really receptive to desire and drive to move up within the company.

    Cons

    The schedule changes weekly which can lead to issues if you have to arrange child or elder care

    Advice to Management

    Remember to really listen when employees are voicing concerns. Don't promise things that cannot be delivered.



Showing 1,540 of 1,551 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.