Barnes & Noble Reviews

Updated July 28, 2015
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3.4
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Michael Huseby
243 Ratings

Pros
  • The Employees discount on books and coffee (in 42 reviews)

  • Employee Discount; Cafe Discount (in 108 reviews)

Cons
  • You are expected to complete too many tasks for minimum wage (in 79 reviews)

  • Little possibility of moving from part time to full time - hours are being cut back to avoid paying healthcare (in 61 reviews)

More Pros and Cons

1,525 Employee Reviews

Sort: Popular Rating Date
  1. a fun place to work if you enjoy selling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester Hills, MI
    Current Employee - Anonymous Employee in Rochester Hills, MI

    I have been working at Barnes & Noble full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to learn and they are really receptive to desire and drive to move up within the company.

    Cons

    The schedule changes weekly which can lead to issues if you have to arrange child or elder care

    Advice to Management

    Remember to really listen when employees are voicing concerns. Don't promise things that cannot be delivered.


  2. Cash Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Office Supervisor in Malvern, PA
    Former Employee - Cash Office Supervisor in Malvern, PA

    I worked at Barnes & Noble (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great atmosphere, great people and interactions with customers.

    Cons

    Not enough staff to provide adequate service to customers, difficulty getting cross-trained.

    Advice to Management

    Focus more on customer service as opposed to tasks.


  3. One of the very best retail jobs you can get.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble part-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    You get to handle, look at, and talk about books for a living! The customers are usually pretty great.

    Cons

    Inconsistent, fluctuating hours. You usually work about 15 hours a week, but can climb up to nearly 40 as other employees quit. Low pay.

    Advice to Management

    Train more employees in every area of the store.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It was pretty good

    Former Employee - Bookseller in Union, NJ
    Former Employee - Bookseller in Union, NJ

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    Nice atmosphere Fun people Diverse Good for low hours

    Cons

    Low pay Hours different every week

    Advice to Management

    Have better hours and more stuff to do. I was just standing around a lot of the time. That is what my advice is


  6. Loved it

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Pros

    great atmosphere, friendly customers, most management is awesome

    Cons

    unhappy middle-upper management, customers can be creepy, they don't allow tips in the cafe

    Advice to Management

    Relax


  7. Not easy but enjoyable, coworkers willing to help out; try a bit of everything & you'll learn more quickly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Staten Island, NY
    Current Employee - Bookseller in Staten Island, NY

    I have been working at Barnes & Noble part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's a good environment, and my colleagues are always open to helping out a newbie. It's not too difficult to learn what you need to know to do well. And they don't set you up for failure, but for success.

    Cons

    You will encounter ignorant/annoying/rude customers anywhere, B&N included. But as long as you remember to keep your head and remove yourself personally from the experience and realize they're not mad at YOU, it'll just be another dinner conversation to laugh about with friends. They don't train for very long either, but they welcome asking for help no matter what.


  8. Love working for Barnes & Noble

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Love the 30% Discount and the Discount in the Cafe. I work with great people and Military friendly.

    Cons

    Low pay, HR website is not the best,

    Advice to Management

    Management is awesome, but the CORPORATE level people is a whole another story. I don't think the people who work at corporate level actually ever worked in a Barnes and Noble store.


  9. B&N

    • Comp & Benefits
    Current Employee - Assistant Store Manager in Philadelphia, PA
    Current Employee - Assistant Store Manager in Philadelphia, PA

    I have been working at Barnes & Noble (More than 10 years)

    Pros

    The people that you get to work with

    Cons

    Workload on a day to day basis


  10. Helpful (3)

    Amazing coworkers and amazing book environment but that's it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in West Bloomfield, MI
    Former Employee - Bookseller in West Bloomfield, MI

    I worked at Barnes & Noble part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    30% discount. Surrounded by book lovers. Great coworkers. Management amazing. Part time benefits.

    Cons

    No room for big raises. No full time availability. REALLY low pay. Customers were rude.

    Advice to Management

    Not management but CEO. You need to start giving your employees something to want to stay with your company.


  11. Not a bad entry level position

    Former Employee - Bookseller in Ventura, CA
    Former Employee - Bookseller in Ventura, CA

    I worked at Barnes & Noble part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Looks better on a resume than foodservice, opportunities to advance to low level management positions and gain receiving, cashier, management, sales, customer service, loss prevention and stocking experience.

    Cons

    Very corporate structure with little flexibility to account for individual store factors.

    Advice to Management

    Add incentive for high performing employees. A gift card is not going to push your 20+ person team to try and sell memberships.



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