Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com

Barnes & Noble Reviews

Updated October 30, 2014
Updated October 30, 2014
1,128 Reviews
3.4
1,128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
160 Ratings

Review Highlights

Pros
  • The one thing that I can say about this company is that you get a pretty great employee discount (in 104 reviews)

  • It's nice to get a decent discount on books and have access to the titles (in 40 reviews)


Cons
  • While the pay is a little above minimum wage, the hours make for some very small paychecks (in 79 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 58 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Good temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble (more than an year)

    Pros

    Flexible, most of the customers are great, cafe discount 50% off purchases

    Cons

    Some customers are really annoying and you have to guess what book they want since they have no idea.. and they expect you to know what book they are thinking in their head that they saw on tv or that their friend mentioned in a conversation one time... Or they'll demand a title of a book that doesn't exist since they are completely butchering the title! magazines! Customers will take a stack of magazines to the cafe of children's department and then flip through a couple of them & then leave them there. Customers hardly buy magazines, they don't need to since they can read them in the store for free! So at the end of the night we have stacks and stacks to put away!

    Advice to ManagementAdvice

    Book master & the PDTs need to be updated/upgraded! Magazines should be pay before u read!

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great staff, nice environment, better-than-average class of customer...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in Tucson, AZ
    Former Employee - Bookseller in Tucson, AZ

    I worked at Barnes & Noble full-time (more than 5 years)

    Pros

    If you happen to be a reader, this is an excellent retail job. Pay is low, but survivable if full-time. A lot of part-time co-workers are attending university or working a second job. Medical/dental benefits are good. Customers tend to be a little better educated than usual for retail, which is a plus.

    Cons

    Heavy emphasis placed upon membership sales, which is easy enough at first, but with a loyal, repeat customer base, after a few years you begin getting more renewal business than new business. This might not be a problem in a large, urban market, but in a smallish city you have a limited number of people who still read. Raises in pay are perfunctory over time unless you intend to move up to management.

    Advice to ManagementAdvice

    Pay more, back off a little with the constant upselling; it ultimately just annoys customers and wastes everybody's time. Allow longer-term workers a little more leeway in their scheduling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Faux-upscale retail bookselling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Music Seller
    Former Employee - Music Seller

    I worked at Barnes & Noble part-time (more than an year)

    Pros

    Fairly relaxed for retail, it requires more problem solving skills than other retail jobs and so does not get boring as quickly. Minor but regular pay increases.

    Cons

    The rigidity of working in a large chain. The often bureaucratic limits on who can do what. A lack of personal responsibility.

    Advice to ManagementAdvice

    Let individual stores have more autonomy

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Department Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble full-time (more than 3 years)

    Pros

    Barnes & Noble is a great place to work. It's full of smart, forward thinking people who love what they do, and the product they sell. There are so many employees who have worked here for 20+ years.

    Cons

    You begin with only two weeks paid vacation, and don't receive more until after 5 years with the company. While there is room to grow, it can be difficult since employees stay with the company for so long.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Community Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Relations Manager
    Current Employee - Community Relations Manager

    I have been working at Barnes & Noble full-time (less than an year)

    Pros

    My position has been such a great experience. I have an awesome store manager, team, and DM and I feel very lucky to be a part of this company! My position mostly involves event execution and working with schools and corporate companies. I have felt nothing but support from my store manager and DM (plus my team) on creative event ideas and having their help. It's a lot of work, but I love being busy. I have days where times flies by because so much to do, bot other days i gave time to do simple, but important things likes cleaning files out from my computer. Since working with larger accounts (school orders and such) I love the fact that, if I do my job well, I have the ability to help increase the stores sales in a matter of one sale :) All the schools I have worked with have been extremely nice and thankful to have a direct person to come to for quotes and orders. I have worked in retail/retail management for over seven years and this has been the only position and company I could picture myself with forever. If you like working with people, multi tasking, and planning events this is the perfect position!!

    Cons

    None as of right now.

    Advice to ManagementAdvice

    Thank you for being a supportive team. The managements supports makes my work exciting and felt appreciated :)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very positive experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    B&N is a very friendly environment.

    Cons

    Do not have any cons.

  8.  

    A Nice Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Book Seller in Leawood, KS
    Current Employee - Part Time Book Seller in Leawood, KS

    I have been working at Barnes & Noble part-time (less than an year)

    Pros

    The employee discount (30% off books and 20% off DVDs and music) is really nice, and the 50% discount in the cafe makes lunches easy and affordable. The employees at my location are great people, all very nice, and friendly.

    Cons

    There is definite pressure to sell memberships. It hasn't been difficult for me, but I know other employees who struggle with it, and they post who reached their membership goals and who didn't every day on a public board. You never get the same shifts if you have open availability, so your schedule changes every week. The pay isn't great.

    Neutral Outlook
    No opinion of CEO
  9.  

    Pretty good work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI

    I worked at Barnes & Noble part-time (less than an year)

    Pros

    Easy to gain work experience and great eirkbenviornment

    Cons

    Hard to progess up the ladder

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company to start working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY

    I worked at Barnes & Noble part-time (more than an year)

    Pros

    Hours were reasonable
    Amazing discount
    Books books books

    Cons

    Salary
    Promotions took quite a while

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller
    Former Employee - Bookseller

    I worked at Barnes & Noble part-time (more than an year)

    Pros

    Discounts are very useful if you are a high school student/college student. Flexible hours for students and part-timers.

    Cons

    Mostly will have to work weekends if a student. Minimum wage and only increases in salary by 25 cents per year.

    Recommends
    Positive Outlook
    Approves of CEO

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