Barnes & Noble Reviews

Updated September 3, 2015
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529 Employee Reviews

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  1. Cafe Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Manager in New York, NY
    Current Employee - Cafe Manager in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Barnes & Noble full-time (More than a year)

    Pros

    Great team, great environment, great customers. Loved working with books, and coffee. Met lots of wonderful people.

    Cons

    Management was very scattered. Communication from corporate was not the best. Pay was mediocre. Trying to fix problems in my cafe was horrible because of all of the people I would have to go through to get an answer and then I would have to consistently follow up because they would forget about what was needed. The bonuses are based on sales, and it is hard to achieve sales when you have no one above you providing the support the position needs.

    Advice to Management

    Communicate. And stop giving generalizations and vague responses. It makes it really hard to manage effectively.


  2. Helpful (1)

    A wonderful experience until my last store.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Cashier, Digital Sales Lead, Cafe Manager
    Former Employee - Head Cashier, Digital Sales Lead, Cafe Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than 10 years)

    Pros

    If you are lucky enough to work at a store full of people who love reading & making their jobs the best experience they can, you will love working here. I spent over 13 years with the company & worked in many different departments and held many different positions, including being management. The benefits are great! Paid time off, 401k w/company matching, health insurance. Always room for promotion.

    Cons

    Some stores are destroyed by poor upper management. The horrible attitudes are contagious and the misery kills any possibility of enjoying the job.


  3. Helpful (1)

    Bookseller

    Current Employee - Bookseller in Lexington-Fayette, KY
    Current Employee - Bookseller in Lexington-Fayette, KY
    Recommends
    Positive Outlook

    I have been working at Barnes & Noble part-time (More than a year)

    Pros

    The employers are very flexible with scheduling. Management is always willing to help fix a situation with an unhappy customer

    Cons

    Stocking can sometimes be overwhelming and unorganized. Home office doesn't really allow for each store to develop personality.

    Advice to Management

    Advice to management is to communicate. If a task is to be done a certain way, there should be a standard way taught, rather than different managers giving employees different instructions.


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  5. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Barnes & Noble part-time (More than 3 years)

    Pros

    the discount was great, you get 30 percent off of most merchandise and the café sells starbucks.

    Cons

    the hours are not consistent. one week you might get 30 hours a week then you get 12 the next week

    Advice to Management

    reward the hard workers who actually show up for their shift with the hours they need to take care of their family


  6. Realistic bookseller life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Barnes & Noble (More than 5 years)

    Pros

    If you love books, reading, and sharing that knowledge with your co-workers and customers, B&N is a great place to work. But it IS a lot of hard physical work in certain jobs, not sitting around reading books the way some people visualize. Shelving books and magazines is one of the two most physically demanding jobs at a store along with receiving.

    Cons

    It all depends on in-store management and higher up. Visits from higher up management usually entails a lot of physical moves, supposedly based on increasing sales. But customers need a map because of constant moves and it undercuts the easy feeling of familiarity regular customers develop. Zoning (scanning to make sure all books are shelved in their proper category) has been deemed secondary so it's often a crap shoot finding in stock titles. Returns not being pulled regularly means little room for new titles. This is bad enough throughout the year, but approaching the holiday season it becomes problematic with the great increase in new, important titles. Doing your job takes time and if you are taken off task to do someone else's instead of them calling in additional staff to cover for those calling in sick just puts you farther behind, especially when you work limited hours.

    Advice to Management

    Do your job, make sure the MODS do their jobs rather than a) running around stressing over how much they have to do while fobbing off those jobs on others, or b) standing around the customer service desk laughing and talking. If you have so much to do, how do have the time for all that laughing and joking?


  7. Bookseller

    Former Employee - Bookseller in Yardley, PA
    Former Employee - Bookseller in Yardley, PA
    Recommends

    I worked at Barnes & Noble (Less than a year)

    Pros

    Help customers find interesting and appropriate reading material, have access to new releases, meet interesting people

    Cons

    Having to organize the magazine section before anyone can leave the store at the end of the night!


  8. Head Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Cashier in Las Cruces, NM
    Former Employee - Head Cashier in Las Cruces, NM
    Recommends
    Positive Outlook

    I worked at Barnes & Noble full-time (More than 3 years)

    Pros

    Book people shop and work there. Great employee discount and appreciation days. Great boss and good team. Fun store events.

    Cons

    High work load for customer service desk. Work load does not match wage. Work load not evenly distributed among workers.

    Advice to Management

    Spend more time observing who is doing work and acknowledge it. Take steps to make sure all members of the team are doing an equal share of the work. Managers should spend more time helping on the floor on high project days.


  9. Great job; Meh Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller
    Current Employee - Bookseller
    Recommends
    Positive Outlook

    I have been working at Barnes & Noble part-time (Less than a year)

    Pros

    Great company to work for--who doesn't want to be surrounded by books and to share your love for books with coworkers and customers (and be paid for it). It's a library for employees (you can check out books) Discount on books; 50% discount at cafe.

    Cons

    Takes a while to get a full time position. Usually minimum wage or a tiny bit above it. Typical, retail scheduling that isn't great if you have a partner or family.


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Barnes & Noble full-time (More than a year)

    Pros

    Barnes & Noble was written off just a few years ago but still has a lot going for it.

    Cons

    The experience totally depends on the team and manager you're working for.

    Advice to Management

    Keep pushing to grow, but not at the expense of your employees.


  11. bookselling is nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Barnes & Noble full-time (More than 10 years)

    Pros

    Discount on books, being around books, being around people that live books, some times getting advance reader copies of books, cheap coffee

    Cons

    Low pay for entry level workers, long hours during Christmas and other times through year,

    Advice to Management

    Invest in you employees. Find people that are good at their jobs and care about the employees at the upper levels. Focus on the right parts of the business.



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