Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com

Barnes & Noble Reviews

Updated December 25, 2014
Updated December 25, 2014
1,188 Reviews
3.4
1,188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
174 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 42 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 108 reviews)


Cons
  • While the pay is a little above minimum wage, the hours make for some very small paychecks (in 79 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 61 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company lost its culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in Greenville, SC
    Former Employee - Bookseller in Greenville, SC

    I worked at Barnes & Noble

    Pros

    Book loan is nice, pretty safe place to work.

    Cons

    No money, payroll is idiotic. 5 people work in the store and its25000 sq ft.

    Advice to ManagementAdvice

    You may be too far gone

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    it was once a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Manager
    Former Employee - Cafe Manager

    I worked at Barnes & Noble full-time

    Pros

    work life balance is not too bad

    Cons

    sales goals out of reach

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Exploitation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in New York, NY
    Former Employee - Bookseller in New York, NY

    I worked at Barnes & Noble full-time (more than an year)

    Pros

    Access to new books and authors, nice coworkers.

    Cons

    I was paid $8.50 an hour in Manhattan, no benefits. I have a masters degree, as did many of my colleagues. Enough said.

    Advice to ManagementAdvice

    Pay people a living wage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It was a good part-time job

    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Barnes & Noble part-time (more than an year)

    Pros

    The employee discounts are pretty awesome.

    Cons

    Unfortunately the pay wasn't that great.

  6.  

    Use to be fun, but cut backs in hours and increase in tasks have made it hard to enjoy working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager
    Current Employee - Merchandise Manager

    I have been working at Barnes & Noble full-time (more than 8 years)

    Pros

    Books and book people. Employee discount. Working with good people.

    Cons

    Low pay scale. Unrealastic expectations from ccorporate. Constantly changng store layouts. Cuts to most full time positions. Horrible support from distribution and digital tech support. Non-solutions to store issues from higher ups.

    Advice to ManagementAdvice

    Start paying the store employees better, for they are the ones who keep the company going.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    good company, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant in New York, NY
    Current Employee - Assistant in New York, NY

    I have been working at Barnes & Noble as a contractor (less than an year)

    Pros

    9-5
    Friendly, nice people
    Good mission
    Free books and discounted movie tickets
    Job security

    Cons

    Promotion is hard to get
    Some groups(merchants, NOOK) have huge turnover and it is really stressful working with them. Attitude alert!
    Pay is not great
    No growth

    Advice to ManagementAdvice

    Unprofessional managers should be fired

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Keep Looking for something better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Manager in Arlington Heights, IL
    Former Employee - Cafe Manager in Arlington Heights, IL

    I worked at Barnes & Noble full-time (more than 5 years)

    Pros

    Every store has a minimum of 7 Managers including the Store Manager. 2 Assistant Managers, 2 Merchandise Managers, 1 Cafe Manager, 1 Receiving Manager. It cant get much better than that at any place! 30% discount on books and things, and 50% in the cafe. 40-45 hours a week

    Cons

    Low Pay and no appreciation. Not a lot of time off the sales floor to do paperwork. not enough training hours.

    Advice to ManagementAdvice

    The concept of training all the managers in the cafe is a good idea in theory, but unless you give them a regular shift weekly it is a waste of training payroll. Also, the managers meetings where everyone voices their opinions, the Store Manager should actually listen and consider implementing the good ideas presented by employees instead of being close minded and think that your way is the only way. Also the Store Manager should really thank all the managers and the employees when they get their bonus, because they could not have done it alone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Thought it was great until the so called "family" turned on me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Barnes & Noble full-time (more than 10 years)

    Pros

    Loved the people I worked with. The company has changed so much since the merger. Too many hours & not enough employees. Never received any positive feedback from upper management. Bottom line was great.

    Cons

    After 20 years they didn't need me anymore. Felt so betrayed. My hard work for all those years ment nothing to B&N. I guess
     with my time vested & income I was more of a liability than family.

    Advice to ManagementAdvice

    Respect your employees that have been very loyal to you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Time to Do Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager in Springfield, MA
    Former Employee - Regional Manager in Springfield, MA

    I worked at Barnes & Noble full-time (more than 3 years)

    Pros

    Company is a large organization that could advance its initiatives for greater reward. It has tremendous resources in its ability to market segments of the book buying community. They may be one of the largest outfits to deliver books and accessories to school communities and their internal program is a good drawn up concept.

    Cons

    The company is too indecisive regarding which path to choose and seldom takes strong positive action even though they have invested lots of resources into product segments. Their digital effort is a joke from the perspective that they labor to choose a definitive direction. Their core business is brick and mortar book sales and their only foes are Amazon & Apple.
    Both competitors throttle B&N at the knees because the company refuses to invest in external marketing campaigns, and haven't done their homework with respect to the huge publishing houses nor their competition. They pay skimpy salaries to their workers, yet expect maximum output.
    Although they are a semi-bonafide retail outlet, they leave a lot to be desired.

    Advice to ManagementAdvice

    Get a grip and admit that inner store promotions, and matrixed laced organizations will only carry you so far in today's economy. All their care about is their ability to measure and apply metrics, meanwhile the general market is excelling at breakneck speed and is innovating beyond belief.

    If B&N keeps messing around Bezos and Amazon will rock their worlds without even having to try anymore. Apple is another competitor in prime position to just sit back and watch B&N collapse under their own pressure to keep consumers happy. Both Apple and Amazon know that in the end, it will be just those two to divide all of the B&N profits when it follows the way of Borders!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good job for college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Book Seller in Chicago, IL
    Current Employee - Part Time Book Seller in Chicago, IL

    I have been working at Barnes & Noble part-time (less than an year)

    Pros

    Very flexible with class and other activities schedule. Nice discount on books and Starbucks drinks

    Cons

    Store manager is mean. Hours are long. You only get a .25 raise once a year.

    Neutral Outlook
    No opinion of CEO

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