Basic Research

  www.basicresearch.org
  www.basicresearch.org

Basic Research Reviews

Updated August 19, 2014
Updated August 19, 2014
12 Reviews
2.8
12 Reviews
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Recommend to a friend
Approve of CEO
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Dennis Gay
8 Ratings

Employee Reviews

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  1.  

    It was a whirlwind of highs and lows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales in Salt Lake City, UT
    Former Employee - Inbound Sales in Salt Lake City, UT

    I worked at Basic Research full-time (more than 3 years)

    Pros

    I loved my coworkers and supervisors. They truly cared about me and my performance. The money was good, i haf great bonuses when we were busy.

    Cons

    Sometimes it could get very stressful. Working weekends was not the best.

    Advice to ManagementAdvice

    Treat people like people not numbers. Listen to your employees and lower management. They truly are your bread and butter. Try to be more appreciative.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    What's it like to work at Basic Research?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Responsible Position in Salt Lake City, UT
    Current Employee - Responsible Position in Salt Lake City, UT

    I have been working at Basic Research full-time (more than an year)

    Pros

    It's a growing company, in a growing field. Never static and lots of innovation.

    Cons

    The company culture is horrible if you're not connected to senior management (directly related to the owners or friends of owners' children). If you're not connected, you're expendable and a nobody. Also, I found Gay and Bybee to be very paranoid of each other. The each accused me of being a spy for the other.

    Advice to ManagementAdvice

    Stop treating employees like mere objects. Give them value and empower them to use their skills to add value to the company, instead of just filling your bank accounts. Just because they are not connected to you, doesn't mean you should ignore them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Decent experience for entry level to mid level employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable in Salt Lake City, UT
    Former Employee - Accounts Receivable in Salt Lake City, UT

    I worked at Basic Research full-time (more than 5 years)

    Pros

    Good benefits, compensation on average to just above average prior to recession.

    Cons

    Leadership lacking in follow through and standards, a bit silo'd in departments and what is and isn't allowed varies by boss.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Opportunity but pushy sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Salt Lake City, UT
    Former Employee - Customer Service Agent in Salt Lake City, UT

    I worked at Basic Research full-time (less than an year)

    Pros

    Great pay for inbound and outbound sales, base hourly rate plus commission. Starting commission was 3% inbound on a tiered system going up to 5% and then 7% based on sales for the week and 10% outbound and based on $70 SPH (sales per hour). If goal wasn't hit for that week in the outbound you will not get the commission. Commission paid to inbound regardless of sales goals at 3%. Once you reach $12,500 in sales, your commission is at 5%, then $25,000 it goes up to 7%.

    Ability to purchase dietary supplements at a major reduced cost every week. Sometimes 90% off retail price.

    a lot of opportunity to go into different departments. Once you're no longer a temp-to-hire and are permanent Basic Research employee you get a lot great health benefits.
    Use of the gym.

    The environment is extremely casual. Use of phone, books, or personal of use of the computer is allowed. Everyone does it. You may eat at your desk. Use of small fridge on call floor but beware it smells.

    Cons

    Just don't believe everything they say, keep a second job on speed dial. They can change everything in one afternoon sitting without letting on that anything is going on. That being said, there's a few people that have withstood these downfalls and are going 5-10 years in the call center alone.

    There is discrimination. To matter, you either A. Have to be mormon or at least not have piercings, or tattoos that show and have a bland outlook on life, B. Uber positive about everything (be a part of the family that only cares about money) C. Look a certain way and make extremely good sales

    Advice to ManagementAdvice

    Be more transparent, offer better training because it just totally sucks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Crooks! How is this company still around?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Basic Research full-time (more than 3 years)

    Pros

    You can make a decent salary as long as you are in with the right people in the company.

    Cons

    Products are totally bogus. They make very misleading and false claims about the diet pills, wrinkle creams (among many, many other) products that they sell. The senior management(owners and investors) have their families running this place. This means it is full of under qualified middle management that use the office as their playground. Steer clear of this company no matter what compensation they are offering you. Your soul is not for sale, after all.

    Advice to ManagementAdvice

    I would offer advice, but there is no sense. The owners have made themselves very, VERY rich people by defrauding vulnerable, innocent people. There is a special place being saved for them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Salt Lake City, UT
    Former Employee - Sales Representative in Salt Lake City, UT

    I worked at Basic Research full-time (more than an year)

    Pros

    Nothing positive about that place.

    Cons

    Misleading products, not a great work environment

    Advice to ManagementAdvice

    Test your products thoroughly blind tests with people not on your payroll

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Poor management and a complete disregard for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Basic Research full-time (more than 3 years)

    Pros

    pays well and as long as you are a family member you will do great

    Cons

    employees are not valued and seen as numbers instead of assets
    no consideration given to the importance of human capital
    family run business with CEO's kids in management positions, some are great and the others are horrible. Would never work there again, no matter what the pay was!

    Advice to ManagementAdvice

    Start caring about your employees, reward and acknowledge then when they do well
    Do not let upper management mistreat employees, this makes for horrible company culture
    Treat all with respect, civility, and professionalism

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    The maker of Serovital, Basic Research has the potential to become a great company, but changes should be made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Salt Lake City, UT
    Former Employee - Customer Service Agent in Salt Lake City, UT

    I worked at Basic Research as a contractor (less than an year)

    Pros

    Good potential compensation for call center sales agents; Exciting atmosphere in a growing company; Generally satisified coworkers; deep discounts on products at the company store. Oh, and a free soda fountain, too...

    Cons

    I agree with the other posters about the cons of Basic Research, and unfortunately the culture of nepotism and favoritism has not changed over time. The call center is run like a private fiefdom, with some favorites making boatloads of money, while others get only crumbs. Others get banished to outbound sales, aka, telemarketing purgatory with no hope of return. Management is painfully inexperienced and changes directions frequently, seemingly making it up as they go along (usually after committing one expensive/embarrasing error after another). Don't seem open to good ideas, or the common-sense idea of efficiently allocating resources & manpower.
    I have no experience with upper management or the CEO, so I offer no opinion on them.

    Advice to ManagementAdvice

    Replace CSC management with professionals; Even out the massive inequalities in compensation that cause so much resentment; Temper the 'go-for-the-throat' hucksterism in inbound sales & focus on building long-term, loyal, happy customers that will ensure the company's growth and turn Basic Research into the world-class company it should be.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good Company. Volatile outbursts from owner and daughter unusual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Basic Research

    Pros

    Basic Research is striving to be a professional company. Owner / managers make it difficult.

    Cons

    Emotional, angry outbursts make for a difficult work environment.

    Advice to ManagementAdvice

    This company has so much potential for growth. Avoid emotional outbursts in the workplace.

    Approves of CEO
  11.  

    It was a great paying company but a lot of disorganization with management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Agent in Salt Lake City, UT
    Former Employee - Sales Agent in Salt Lake City, UT

    I worked at Basic Research

    Pros

    The starting pay is great for SLC with a great bonus structure anywhere from 7 to 10% commission on what you sold

    Cons

    Promises not being met. Management was a disaster and the fact that promotions were based on if you were liked by management.

    Advice to ManagementAdvice

    Be better and fair bottom line.

    Disapproves of CEO

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