Bassett Furniture Reviews

Updated July 11, 2015
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2.5
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Recommend to a friend
Approve of CEO
Bassett Furniture President, CEO, and Director Rob Spilman Jr.
Rob Spilman Jr.
30 Ratings

Pros
  • Their design consultants truely care about their customers and want to help their clients make the best decisions (in 3 reviews)

Cons
  • customer service in atlanta needs to be renewed-staff-wise (in 5 reviews)

  • Poor quality , over priced product (in 4 reviews)

More Pros and Cons

67 Employee Reviews

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  1. Helpful (1)

    Used to be a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Granite Falls, NC
    Former Employee - Anonymous Employee in Granite Falls, NC

    I worked at Bassett Furniture (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People were the best about the company

    Cons

    Management was the worst about the company

    Advice to Management

    Too many rules stagnates your employees.


  2. Great Furniture Store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Fredericksburg, VA
    Former Employee - Administrative Assistant in Fredericksburg, VA

    I worked at Bassett Furniture

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for. Always tried to keep up morale. They treat their employees with honesty and fairness. Usually try to promote from within. Excellent senior management.

    Cons

    Not enough stores. Need to open more.

    Advice to Management

    Keep trying to promote from within,


  3. Helpful (2)

    Design Consultant

    Former Employee - Sales and Design Consultant in Richmond, VA
    Former Employee - Sales and Design Consultant in Richmond, VA

    I worked at Bassett Furniture full-time (Less than a year)

    Pros

    The pros of this position are a draw pay every week. My boss was also very flexible and understanding when it came to scheduling and time off.

    Cons

    Working at Bassett you are required to work the full hours on the weekend. For me that meant every Saturday I would work 10 through 11 hours straight. The commission pay is ok but leaves you stressed to make your numbers every month

    Advice to Management

    It would be nice to have a base pay. In addition it would be very beneficial to have every other weekend off.


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  5. Good company, pity about the management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Concord, NC
    Current Employee - Design Consultant in Concord, NC

    I have been working at Bassett Furniture full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Bassett Furniture is a large company with stores all over the USA. They can deliver almost anywhere. They are part of HGTV which is a pro.

    Cons

    They structure the income of salespeople so that you can only get commission after you meet their draw. I know of many good designers/salespeople who can barely make ends meet and make just over $1,000 per month during slow months. During the hiring interview facts were twisted and I only found out truth about possible income after you are employed and you talk to the other salespeople. This is a surefire way to lose trust and confidence in the company. The turnover in employees is alarming. What is going on in the Concord store?

    Advice to Management

    Lighten up. Don't be so serious all the time. Stop being a boss, and become a manager. Stop micro managing. Stop being so anal about things that are not important. Stop thinking so highly of yourself, your team works for themselves and knows what to do. They are all mature and motivated. Stop hiding behind you authority. Be flexible and try to adapt to changing situations. Support your employees with clear direction and removing their roadblocks for them. The next point I cannot stress enough: Motivate with positive feedback and recognition. If there’s an employee that needs some improvement, let them know that you’re aware of the situation and that you’re there to help through constructive criticism. Try to stand on you own two feet. People lose confidence in managers who cannot handle situations on their own. Trust your employees. Micromanaging, unless specifically requested by your employee, is rarely a good thing. After you’ve clearly laid the tasks and expectations, trust them to do the best job they can. You are their leader and to acquire their trust, you must lead by example, and not by words.


  6. Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Redmond, WA
    Former Employee - Design Consultant in Redmond, WA

    I worked at Bassett Furniture full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work, great team, learning opportunities, rewarding work

    Cons

    Working weekends, slow customer traffic sometimes

    Advice to Management

    Keep up the great work!


  7. Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Houston, TX
    Former Employee - Design Consultant in Houston, TX

    I worked at Bassett Furniture full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Amazing training - Great Colleagues - A minimum sales target has to be made every month, intial months could be difficult but once you get your repeat customers back, it becomes esier to match the draw and eventually earn more commision.

    Cons

    - Weekends and public holidays are always working. Alternate Saturdays it's generally 9:00 to 20:00.

    Advice to Management

    - A flexi time and option of getting at least one weekend off in a month


  8. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Bassett Furniture

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay. Good people. Owns delivery service.

    Cons

    Long hours... But hey! It's retail.

    Advice to Management

    Keep it up. Those stocks are making me rich!


  9. lots of hype for little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant

    I have been working at Bassett Furniture full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Meet nice people, good training

    Cons

    Long hours, too many salespeople, unrealistic minimum sales to reach low pay commission, lots of down time

    Advice to Management

    Change commission and pay structure. .


  10. Helpful (1)

    Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Charlotte, NC
    Current Employee - Design Consultant in Charlotte, NC

    I have been working at Bassett Furniture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are precious few pros: health insurance is one of them. You get to meet some interesting customers. You get to know the construction of furniture and what kind of fabric is good for upholstery.

    Cons

    Working long hours for very little pay. You have to make your draw before you can make commission and you are drilled to capture names and contact information of customrrs which you have to keep calling and emailing about sales. You have to fill out a form every Friday so the manager can keep tab on you about these solicitated calls. The company ethos is supposedly customer orientated, but not in practice. It is all about sell, sell, sell. In my opinion the furniture is overpriced for the quality. You have to keep lying to the customers about the value of the furniture. Management treats design consultants with the utmost of disrespect. You are not allowed to have an opinion at all. It is "yes ma'am, no ma'am, okay ma'am" and those who pretend to be all obedient and brainless are the favorites. There is a lot of strife and back biting between the designers, like hungry dogs fighting for a bone. It is an unhealthy and toxic environment. You have to make numbers. If you don't make your numbers three consecutive months, you get the boot and are escorted out like a criminal. I've seen someone who has been a loyal and hardworking designer getting fired after being with the company for ten years. There is a total disregard for the feelings and emotions of designers. You have to act like a machine and the more you brown nose, the more management like you. Stay away as far as possible!! Basset will suck you dry, chew you up and vomit you out.

    Advice to Management

    Treat your designers with dignity and respect. You cannot expect them to respect you if you treat them like dirt. Take into account that designers are human beings. They have days when they don't feel well, be it physically or emotionally. The way you treat your desingers is a disgrace and a shame. You are cold and heartless and do not know to work with people. Customers are constantly surprised by the regular turnover of designers.


  11. Let's just say I will not look back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - "Customer Care Specialist" in San Antonio, TX
    Former Employee - "Customer Care Specialist" in San Antonio, TX

    I worked at Bassett Furniture

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great employees to work with, nothing more

    Cons

    Does not appreciate how much you put into company, has picks and chooses, constantly add duties to title but no raises

    Advice to Management

    Get a backbone, have a voice, when issues arise handle them and stop pushing under rug



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