Bassett Furniture
2.9 of 5 38 reviews
www.bassettfurniture.com Bassett, VA 1000 to 5000 Employees

Bassett Furniture Reviews

Updated Apr 18, 2014

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2.9 38 reviews

                             

82% Approve of the CEO

Bassett Furniture President, CEO, and Director Rob Spilman Jr.

Rob Spilman Jr.

(17 ratings)

41% of employees recommend this company to a friend
38 Employee Reviews
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Design sales consultant

CERTIFIED DESIGN CONSULTANT (Current Employee)
Austin, TX

I have been working at Bassett Furniture full-time for more than 5 years

ProsGreat company with secure foundation. Extremely professional management. Salary is up to you, work hard and you can make 70k per year, they give you the tools and training to be a success.

ConsLike all retail, you must work all weekends.

Advice to Senior ManagementKeep up the good work. The company is always improving and expanding its services as well as it's product. Great training, understands that if consultants are a success the company is a success. Consider closing on Sundays and I would be happy to work a six day week.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Unsatisfactory

CSS (Former Employee)

I worked at Bassett Furniture full-time for less than a year

ProsNice co-workers. Pay was reasonable but not commensurate with the responsibility level demanded. Most product was satisfactory.

ConsHaphazard training. Lack of easily accessible and useable P&P for computer programs. Difficult hours. Local Management lacked professionalism, knowledge and ability to identify solutions. He dumped his work on the lead CSS and was not a good role model. Product not worth the price. Imported goods quality not consistent. Cost of product was similar to that produced in USA but quality was not as good.

Advice to Senior ManagementMonitor Store Manager's performance when not protected by the Lead CSS. Get more products made in USA.

Yes, I would recommend this company to a friend

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Design Consultant

Design Consultant (Current Employee)
Huntsville, AL

I have been working at Bassett Furniture full-time for more than 3 years

ProsNice way to be able to use your design talents and aspirations in a positive way and make money at the same time.

Conshours... as any retail establishment

Advice to Senior Managementnone

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Bassett Furniture has great people to work with.

Administrative Assistant (Former Employee)
Charlotte, NC

I worked at Bassett Furniture as a contractor for less than a year

ProsBeing able to help customers to create their desired dream home.

ConsNot enough hours. I wish I worked full time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very caring, laid back company to work for.

Store Manager (Current Employee)

I have been working at Bassett Furniture full-time

ProsSome of the nicest people I have ever worked for.

ConsSometimes they forget that their retail people are people, not pawns

Advice to Senior ManagementTreat your retail staff at the store level with more respect.

Yes, I would recommend this company to a friend

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EMBARRASSING TO REPRESENT THIS COMPANY...

DESIGN SALES CONSULTANT (Former Employee)
Irvine, CA

I worked at Bassett Furniture full-time for less than a year

ProsFairly adequate product training and on-line training resource.

ConsThe furniture is very sub-standard and way over-priced. The showroom was shabby. The management was horrible and the customer service even worse. Long days, all weekends and holidays...

Advice to Senior ManagementHire quality people that are trained managers to support the staff and create a positive environment. It was quite the opposite, with childish micromanagement, favoritism with staff and horrible customer service.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worst job experience ever.

Design Consultant (Current Employee)
Fort Worth, TX

I have been working at Bassett Furniture full-time for less than a year

ProsFairly nice coworkers
Decent product
There are no other pros....

ConsRecoverable draw on commission
They tell you you can easily make 60k plus and you won't. Even our best salesperson is barely making the minimum in sales to maintain his base pay.
No benefits until 90 days

Advice to Senior ManagementAs a seasoned designer, a furniture company telling me that I have to be "trained in THEIR design certification course" before I can make house calls is just insulting. Who the hell is Bassett in comparison to a licensed designer and design degree? The company is full of crap and does not care about their people, just the bottom line. It's not about the customers, like they say. They hound you for sales details and it is competitive.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Long hours and holidays for very little pay

Design Consultant (Current Employee)
Austin, TX

I have been working at Bassett Furniture full-time for more than a year

Prosfun customers, good discount on furniture, co workers were gossipy but also fun company

Constold everyone makes 60K and up in interview, but no one actually did. Everyone made around 40k.

No, I would not recommend this company to a friend

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Wonderful, supporting team to work with.

Anonymous Employee (Former Employee)

I worked at Bassett Furniture

ProsHappily, I wasn't in sales.

ConsNo more or less than any other furniture retailer.

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Good start for first time sellers in furniture.

Design Consultant (Former Employee)
Tucson, AZ

I worked at Bassett Furniture full-time for less than a year

ProsThe pro's would be as a first time seller of furniture, only having to deal with one brand Bassett. Learning the concepts of fabric, and other building options to build your clients piece a great asset in the field.

ConsThe main con would be working with other designers who are not on the same page.

Advice to Senior ManagementTake into consideration the seasons of the city, sales goals, quantity of designers on the floor.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Bassett Furniture reviews and ratings — including employee satisfaction and approval rating for Bassett Furniture CEO Rob Spilman Jr. All 38 reviews posted anonymously by Bassett Furniture employees.