Bassett Furniture Reviews

Updated August 7, 2015
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2.7
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Recommend to a friend
Approve of CEO
Bassett Furniture President, CEO, and Director Rob Spilman Jr.
Rob Spilman Jr.
31 Ratings

Pros
  • Their design consultants truely care about their customers and want to help their clients make the best decisions (in 3 reviews)

Cons
  • customer service in atlanta needs to be renewed-staff-wise (in 5 reviews)

  • Poor quality , over priced product (in 4 reviews)

More Pros and Cons

70 Employee Reviews

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  1. The Best Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bassett Furniture full-time (More than 5 years)

    Pros

    Upper Management, People, Pay, Promotes From Within, Fairness, Honesty, Integrity

    Cons

    None, its retail, so weekends, evenings, and commission are part of the program.

    Advice to Management

    Keep thinking forward, continue the momentum, you are doing an excellent job.


  2. Helpful (1)

    Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Bassett Furniture full-time

    Pros

    benefits, training, flexibility to choose desired days off during week.

    Cons

    too many layers of management, allowing ineffective store mgrs stay in job for years that does not have necessary skill set nor willingness or ability to perform duties. only takes being a human being to work here. if you breathe and talk you get a job.

    Advice to Management

    carefully scrutinoze job candidates to find, hire and retain best designers with sustained top sales performance track records,


  3. Helpful (1)

    Used to be a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Granite Falls, NC
    Former Employee - Anonymous Employee in Granite Falls, NC
    Doesn't Recommend
    Disapproves of CEO

    I worked at Bassett Furniture (More than 3 years)

    Pros

    People were the best about the company

    Cons

    Management was the worst about the company

    Advice to Management

    Too many rules stagnates your employees.


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  5. Great Furniture Store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Fredericksburg, VA
    Former Employee - Administrative Assistant in Fredericksburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for. Always tried to keep up morale. They treat their employees with honesty and fairness. Usually try to promote from within. Excellent senior management.

    Cons

    Not enough stores. Need to open more.

    Advice to Management

    Keep trying to promote from within,


  6. Helpful (3)

    Sales - an awful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Los Angeles, CA
    Former Employee - Design Consultant in Los Angeles, CA
    Doesn't Recommend

    I worked at Bassett Furniture full-time (More than a year)

    Pros

    Beautiful Showroom, Relationship with HGTV for custom furniture, Ongoing training

    Cons

    Poor salary structure - 100% commission with recoverable draw which is a serious issue in a slow store Retail hours including EVERY weekend day and EVERY holiday except Christmas and Thanksgiving Managers treat employees poorly with little to no respect for their time Gossipy, incredibly juvenile environment. Not professional in any way. Lack of communication strategy to escalate issues - many non-responsive employees with no accountability. Lack of decent computer systems, company voicemail, and other basic business tools - locked in the 1990's


  7. Helpful (2)

    Design Consultant

    Former Employee - Sales and Design Consultant in Richmond, VA
    Former Employee - Sales and Design Consultant in Richmond, VA

    I worked at Bassett Furniture full-time (Less than a year)

    Pros

    The pros of this position are a draw pay every week. My boss was also very flexible and understanding when it came to scheduling and time off.

    Cons

    Working at Bassett you are required to work the full hours on the weekend. For me that meant every Saturday I would work 10 through 11 hours straight. The commission pay is ok but leaves you stressed to make your numbers every month

    Advice to Management

    It would be nice to have a base pay. In addition it would be very beneficial to have every other weekend off.


  8. Helpful (2)

    Good company, pity about the management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Concord, NC
    Current Employee - Design Consultant in Concord, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bassett Furniture full-time (Less than a year)

    Pros

    Bassett Furniture is a large company with stores all over the USA. They can deliver almost anywhere. They are part of HGTV which is a pro.

    Cons

    They structure the income of salespeople so that you can only get commission after you meet their draw. I know of many good designers/salespeople who can barely make ends meet and make just over $1,000 per month during slow months. During the hiring interview facts were twisted and I only found out truth about possible income after you are employed and you talk to the other salespeople. This is a surefire way to lose trust and confidence in the company. The turnover in employees is alarming. What is going on in the Concord store?

    Advice to Management

    Lighten up. Don't be so serious all the time. Stop being a boss, and become a manager. Stop micro managing. Stop being so anal about things that are not important. Stop thinking so highly of yourself, your team works for themselves and knows what to do. They are all mature and motivated. Stop hiding behind you authority. Be flexible and try to adapt to changing situations. Support your employees with clear direction and removing their roadblocks for them. The next point I cannot stress enough: Motivate with positive feedback and recognition. If there’s an employee that needs some improvement, let them know that you’re aware of the situation and that you’re there to help through constructive criticism. Try to stand on you own two feet. People lose confidence in managers who cannot handle situations on their own. Trust your employees. Micromanaging, unless specifically requested by your employee, is rarely a good thing. After you’ve clearly laid the tasks and expectations, trust them to do the best job they can. You are their leader and to acquire their trust, you must lead by example, and not by words.


  9. Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Redmond, WA
    Former Employee - Design Consultant in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bassett Furniture full-time (Less than a year)

    Pros

    Fun work, great team, learning opportunities, rewarding work

    Cons

    Working weekends, slow customer traffic sometimes

    Advice to Management

    Keep up the great work!


  10. Design Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Houston, TX
    Former Employee - Design Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bassett Furniture full-time (Less than a year)

    Pros

    - Amazing training - Great Colleagues - A minimum sales target has to be made every month, intial months could be difficult but once you get your repeat customers back, it becomes esier to match the draw and eventually earn more commision.

    Cons

    - Weekends and public holidays are always working. Alternate Saturdays it's generally 9:00 to 20:00.

    Advice to Management

    - A flexi time and option of getting at least one weekend off in a month


  11. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay. Good people. Owns delivery service.

    Cons

    Long hours... But hey! It's retail.

    Advice to Management

    Keep it up. Those stocks are making me rich!



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