Baystate Health

www.baystatehealth.org
Employer Engaged

Baystate Health Reviews

Updated February 23, 2015
Updated February 23, 2015
52 Reviews
3.6
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
1 Rating

Review Highlights

Pros
  • Large company with good benefits if you can land a full time job (in 5 reviews)

  • Good benefits, worked in a good department with good people (in 3 reviews)


Cons
  • No matter how much money they make, it's never enough (in 2 reviews)

  • Political environment and in-fighting make collaboration nearly impossible (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Baystate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MHC in Springfield, MA
    Current Employee - MHC in Springfield, MA

    I have been working at Baystate Health

    Pros

    They are very pro education and allow you to show off your skills. They promote education within and outside the organization.

    Cons

    They do not always recognize good work and expect their employees to just know that they appreciate them.

    Advice to ManagementAdvice

    Give more praise to good workers

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Opportunities for Transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Baystate Health

    Pros

    Leading edge initiatives related to the Affordable Care Act are impacting cross-functional teams of Physicians, Operations and Administration, providing new and exciting ways of collaborating. The industry is being fueled by government mandates and Patient Health developments, so there is plenty of "new" to go around at Baystate!

    Cons

    Leadership and governance rarely seem to align with operations. Positions remain undefined and/or unfulfilled for periods of time that have adverse impacts on team members' ability to perform adequately, let alone exceptionally.

    Advice to ManagementAdvice

    Baystate would benefit tremendously from some of the accountability practices that other institutions (and corporations) have learned from.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Mental Health Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mental Health Counselor in Springfield, MA
    Current Employee - Mental Health Counselor in Springfield, MA

    I have been working at Baystate Health part-time (more than a year)

    Pros

    Great place to work, management is effective and it is rewarding to take care of patients. I learned a lot and looking forward to my job everyday.

    Cons

    The pay is ok compare to other job similar in the area.

    Advice to ManagementAdvice

    There should be more room for growth for non nurse staff. There are many individual that are trained with Master and lean six sigma and should have an opportunity to move within the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Healthcare system with a good reputation

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - PSC Phlebotomist in Holyoke, MA
    Former Employee - PSC Phlebotomist in Holyoke, MA

    I worked at Baystate Health part-time (more than 3 years)

    Pros

    Employees are eligible for benefits with only 16 hours per week. Student schedules are accommodated.

    Cons

    The supervisors are overworked and there is therefore a high turnover of supervisors. Additionally, the supervisors do not seem to know about the quality of their workers. Poor employees are not fired, becoming burdens to their co-workers, and at least one was even promoted. Conversely, good workers have been fired for minor errors.

    Recommends
  6.  

    Don't work in the IT department. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Springfield, MA
    Former Contractor - Anonymous Contractor in Springfield, MA

    I worked at Baystate Health as a contractor (less than a year)

    Pros

    There actually aren't a lot of pros to working here. The benefits are really good, but that's pretty much it. The healthcare, dental, etc. is great, and there are all sorts of work/life initiatives in theory. However, the cons far outweigh the pros.

    Cons

    I don't even know where to begin: the faux "Celebrate Diversity" initiatives that have promoted the unqualified office manager for the IT department? The lack of parking? There's a good chance you'll have to park offsite and take the campus shuttle. the office itself is dark and depressing. Think Office Space, but with less natural light. The culture of fear and disillusionment? Make no mistake, this is a terrible place to work, and you're going to feel jumpy and nervous. The area is also very unsafe; Springfield is not a place where you want to be at any time of day.

    Advice to ManagementAdvice

    Don't pay lip service to diversity. Remember that diversity really does include everyone, not just minorities, and extends to diversity of thought. Also remember that hiring, firing, and promoting people based on their skin color is a pretty bad strategy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I love my job ! There is plenty of opportunity for career and educational advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Receptionist in Palmer, MA
    Current Employee - Front Desk Receptionist in Palmer, MA

    I have been working at Baystate Health full-time (more than a year)

    Pros

    It is great to be part of a team that promotes patient safety and satisfaction. Baystate health continues to grow and offer the most advance health care in the area.

    Cons

    My position is considered full time however it is not a 40 hour work week.

    Recommends
    Positive Outlook
  8.  

    Oh Baystate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Baystate Health (more than 3 years)

    Pros

    Great learning environment and good group of employees to work with.

    Cons

    Management only cares about numbers and their bonuses and not about patient quality care. No room for advancement . No one listens to the employees on the forefront.

    Advice to ManagementAdvice

    Listen to your employees as we are the ones that making you look good. Show that you really care and maybe employees will go the extra mile for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant in Springfield, MA
    Current Employee - Assistant in Springfield, MA

    I have been working at Baystate Health full-time (less than a year)

    Pros

    Awesomeness,office hours, nice ,beutiful new building with magical lihting .
    Great mature,proffesional,resourceful, co workers and leaders.

    Cons

    None yet.
    Atm,cafe in new bldg?

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ste processing technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sterile Processing Tech in Springfield, MA
    Former Employee - Sterile Processing Tech in Springfield, MA

    I worked at Baystate Health full-time (less than a year)

    Pros

    Willing to provide training at 40 hours per week for 3 months.
    Large company with good benefits if you can land a full time job.
    Extremely busy fast pasted environment if you like time going by quickly this is the place to be.

    Cons

    Difficult to land a full time job.
    Many departments have clicks and they will back stab you in a second.
    Managers tend to rely on these back stabbers to inform them of any little thing they see you do that they don't like.
    These employees do this for their own benefit to keep their job secure with the manager, they will even stab each other in the back from time to time.

    Advice to ManagementAdvice

    Treat all your employees fairly, even the ones that stand up to you, don't be such control freaks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Process Improvement at Baystate - Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Process Improvement in Springfield, MA
    Former Intern - Process Improvement in Springfield, MA

    I worked at Baystate Health as an intern (less than a year)

    Pros

    * Great exposure to the entire organization
    * Interesting projects
    * Close group, good support
    * Good pay

    Cons

    * Scope of work sometimes changes often

    Advice to ManagementAdvice

    Have more remote video team meetings

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Baystate Health? Share Your Experiences

Baystate Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.