Bazaarvoice Reviews

Updated April 14, 2015
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3.5
181 Reviews
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Bazaarvoice CEO, President and Director Gene Austin
Gene Austin
57 Ratings

Pros
  • I find that you have to fight a little for a better work/life balance but overall it's pretty good (in 10 reviews)

  • Unlimited" vacation policy (however you realize why when you quit (in 16 reviews)

Cons
  • You need to assert your own work life balance (in 8 reviews)

  • It is a company in constant change so if you can't handle that, then this company probably isn't for you (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Great People

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice

    Pros

    High energy environment. Interesting product

    Cons

    Significant Change in environment and personnel

  2. Helpful (4)

    Overhyped sweat shop selling lame software on the cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Bazaarvoice full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    close to home
    easy work, just a lot of it
    most people in austin tech have been here for at least a couple months so you can share stories

    Cons

    annoying ra-ra attitude forced upon you
    no information shared with contributor level employees, everything kept at the manager+ level
    way overloaded with work so no way to use the "unlimited" vacation
    poor culture of appreciation reflected in the poor salary that the company gives

    Advice to Management

    All the original management bailed upon IPO

  3. Helpful (6)

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Success Manager in Austin, TX
    Current Employee - Technical Success Manager in Austin, TX

    I have been working at Bazaarvoice full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Nice place to work at first. Very different from other jobs Ive had in the past. Very little micromanagement. though it's been increasing recently.

    Cons

    Open and friendly atmosphere is quickly dissipating. Support employees are leaving and they arent hiring to fill the knowledge & workload gaps. It is not uncommon to feel very overworked & slightly unappreciated.

    Advice to Management

    Your support team supports your clients. This company is solely focused on client satisfaction (which sets BV apart from A LOT of bigger companies), so Im a bit puzzled on your lack of willingness to help your support team thrive.

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  5. Helpful (3)

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Young, talented workforce. Great innovation & company seems poised for explosive growth. Flexible hours, as long as work gets done.

    Cons

    No women in senior leadership. Two senior women in the finance department were fired recently and replaced by men. Too much work and not enough recognition for extra effort for those working in support roles outside of R&D and Marketing. Promises of opportunity for career growth within the company don't seem to be followed up on, despite an employee's effort and success. Inconsistent management and communication.
    Little to no enforcement of company policies.

    Advice to Management

    Don't make promises that you have no intention of keeping. Be honest with employees. If a company policy is put in place, make sure it has meaning and buy-in from management.

  6. Helpful (4)

    Lots of good things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Software Engineer in Austin, TX
    Former Employee - Staff Software Engineer in Austin, TX

    I worked at Bazaarvoice full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Lots of opportunity to get good things done but you may have to chase after things as the company has grown over the last few years. Has one of the best data assets on the planet that is ready for the picking. Really tough engineering challenges that will help you grow and press you. Free food 3 days a week and plenty of beer. Management is in engineering is still very good. One of the best company cultures in town.

    Cons

    Lots of change recently (especially over the last year). Not enough project managers for the work that needs to be done (this is being worked on however). No big wins recently. Power reviews divestiture still looms a bit. Loss of some really great engineers recently (still plenty around though).

    Advice to Management

    Talk to your people and get a better understanding of what the day to day challenges are. Lock down a long term strategy/vision.

  7. Helpful (2)

    Not as good as it used to be, but still pretty good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation/Client Delivery in Austin, TX
    Current Employee - Implementation/Client Delivery in Austin, TX

    I have been working at Bazaarvoice full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are still good - we've lost some of our perks (annual education $$), but overall we still have it pretty good. Free massages, "unlimited" vacation (now with guidelines), flexible schedules, decent maternity leave, etc. Most wouldn't want to admit it, but we also get paid pretty nicely considering how hard we work. Not that we don't work hard - but typically the office is pretty empty by 5 or 5:30. People aren't, for the most part, putting in long hours (some departments may differ but I feel like this is the norm), even at the end of the quarter. Overall, you can get paid a good salary and still only work 40 hours (or sometimes less!) a week. Executive leadership is decent. The new-ish CEO Gene has helped get people (a little) excited again and he's a good leader. The rest of the executive team is so-so. There are still grassroots things that take place like the B@BV speaker series, where different woman leaders are brought in to speak to anyone who wants to listen.

    Cons

    The culture isn't what is used to be, but that's probably natural considering the size of the company, the IPO, etc. In general though, company and team meetings are not exciting or unusual. It's the same big-company-corporate type thing. There aren't anymore stunts/funny things/people getting crazy in the company meetings. We have other big company challenges like hiring freezes, lay offs, and travel/entertainment budget cuts that just aren't fun. Yes, they are reality for a larger company, but not much is done to make these things easier. For example, back in the old days if a team was going to be eliminated other positions were found for all of its team members so that they didn't have to leave Bazaarvoice.... no longer the case. Snacks and other freebies have declined as well. What's especially annoying is that "the second floor" (developers) get free lunch brought in several days a week, but the rest of the company isn't allowed to touch it. They get it just because they are in higher demand in the Austin job market, I guess. One big thing that varies by department is management and growth potential. There is little to no "mentorship". Promotions from within happen sometimes, but often don't. Hiring externally for managers/directors/executives is the norm. Still though, managers tend to be not that great. There is no real management or leadership training, so you could report to someone who is really great.... or who really sucks.

  8. Helpful (1)

    Great people, good effort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern - Hourly in San Francisco, CA
    Former Employee - Intern - Hourly in San Francisco, CA

    I worked at Bazaarvoice

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Higher-ups care about company unity and values, connection between all offices

    Cons

    High turnover of employees in many areas

  9. Helpful (1)

    New leadership has been awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Innovation, Authenticity, Respect, Generosity, Teamwork, Passion, Performance................. These are the BV beliefs. There is a sense of value in the way that everything gets done. A decent sized company with a start up mindset. From the weekly Global meetings, to the ping pong tournaments. Since I've worked with BV it has always been a place where the culture speaks for itself.

    Cons

    It is a company in constant change so if you can't handle that, then this company probably isn't for you.

    Advice to Management

    Keep up the good work.

  10. Helpful (1)

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Project Manager in Austin, TX
    Current Employee - Implementation Project Manager in Austin, TX

    I have been working at Bazaarvoice full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very intelligent people to work with and committed to what they do. I appreciate the flexible work schedule and vacation schedule. People work hard and play just as hard.

    Cons

    becoming too large and losing some of it's charm. I still love the company but i am afraid of the changes to come.

  11. Helpful (9)

    Losing the best talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Staff Software Engineer in Austin, TX
    Former Employee - Senior Staff Software Engineer in Austin, TX

    I worked at Bazaarvoice full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Challenging problems, agile environment, friendly coworkers, team outings, snacks/beverages, equipment, ownership.

    Cons

    Work-life balance, promotions, career growth, lacks [real] 20% support, lacks [real] open sourcing support.

    Advice to Management

    There was a recent loss of irreplaceable talent. It was a loss of developers you build companies around; it was a loss of developers Bazaarvoice was built around. These were the kinds of minds that attract top talent, grow budding talent, and maintain a rich culture. They were the kinds of guys that invested their hearts in bettering BV's development organization. They were the strong voices in open source, in doing it "the right way", embracing 20% time, and architecting infrastructure the world needs.

    My advice: give feedback earlier, create growth and promotion plans, let the top talent venture into the unknown, allow building infrastructure with the intent of open-sourcing (and don't hold back the top talents' desire to open source it). Rethink: why are these people passionate? Suppress their passion and they're out.

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