Bazaarvoice Reviews

Updated March 22, 2015
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  1. 3 people found this helpful

    Company is great, accounting/finance department is not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Pros

    Most of the people are great to work with, benefits are above average with unlimited vacation and wellness plans, plus great break rooms and lots of free snacks/drinks. The culture is very modern and the environment isn't stuffy at all.

    Cons

    While other departments seem to be well managed with great office space and culture, the finance/accounting department is awful and is more like a bad 80s office space. The CFO is virtually absent and has no idea what's going on with the department, and the people directly below him are condescending and squish all creative ideas and most promotional opportunities. Great employees leave or have horrible moral due to the attitude of the senior level management, while mediocre employees stay and make the entire environment more frustrating. Micromanaging and the amount of meetings are ridiculous.

    Advice to ManagementAdvice

    Pay attention to the finance/accounting department and how low the morale obviously is, specifically on how the department compares to other departments within the company, and the dissatisfaction with upper management. Treat your employees with respect, not like children. Weed out the people causing negative reactions, restructure the department as a whole. Stop hiring over-qualified people unless you plan on actually promoting them and giving them more responsibility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Bazaarvoice Response

    Sep 24, 2014CFO

    I appreciate your feedback and am always open and receptive to it. As a company, we value authenticity and strive to always be open to input. That said, we recognize that we can improve and better ... More

  2. 2 people found this helpful

    Great company culture - going through a metamorphasis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Management
    Former Employee - Support Management

    I worked at Bazaarvoice full-time (more than a year)

    Pros

    Strong Leadership, Strong Culture, Strong PeopleOps team, Excellent PTO benefits. Better than average health benefits

    Cons

    They make changes - then don't tend to wait to see the impact. Expect process and org changes to have an immediate and significant impact,where some changes take a while to see the upside. A lot of times, they will change direction before even having time to see the benefits.

    Advice to ManagementAdvice

    Some better training for folks, but that is improving. Handle Change Management better

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 7 people found this helpful

    Stay away from the Finance/Accounting Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (more than a year)

    Pros

    Overall the company has great culture and hires talented, smart employees. Most employees genuinely seem to enjoy coming to work every day. Benefits are great - free food, unlimited vacation, team offsite events, and wellness plans, etc. The company hosts a fun and inviting on-boarding for new hires and most are encouraged to follow their career paths within the company.

    Cons

    However the finance/accounting department does not align itself with the rest of the company and has incompetent leaders. Employees of the department are belittled and heavily micromanaged due to the insecurity of senior management. The CFO is blinded by his staff as to what is going on in the department. You are encouraged to make changes and improve processes, but when you do your ideas are immediately shut down or you are asked to prove your point in so many different ways until you finally get frustrated and give up. The amount of unproductive meetings and constant fire drills is ridiculous. The workload is very poorly distributed and unmanageable. The moral of the department is horrible and most of the great employees leave within a year or so.

    Advice to ManagementAdvice

    The finance/accounting department needs to be completely restructured with new leadership. Acknowledge the low morale and constant turnover in the finance department. Stop putting 'band-aids' on every single issue and redefining it over and over again - fix the root cause of the problem.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 7 people found this helpful

    Lot's of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bazaarvoice full-time

    Pros

    Extremely impressive portfolio of clients.
    In my experience, it was a very thoughtful and caring organization.
    Solid benefits, including an unlimited vacation policy.
    The pay was decent and on par with the rest of Austin technology firms in my experience.
    There is reasonable flexibility to work from home and get away from the office as long as you are in good standing.
    There is a lot of potential for this organization.

    Cons

    Extremely clique-ish. I felt like an outsider at times since there was a feeling that the "original Bazaarvoice employees" did not embrace the additional staff brought in to help the company grow.
    The culture felt very manufactured in my experience.
    My department, and at least one other I was exposed to, worked people to the point that there was low morale and high turnover.
    Turnover in leadership was a constant.

    Advice to ManagementAdvice

    .

    Doesn't Recommend
    No opinion of CEO
  6. 5 people found this helpful

    Awful Accounting and Finance Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Bazaarvoice full-time (less than a year)

    Pros

    This company has a good basis for its culture and there are a lot of perks such as a good base salary, bonus, tons of free snacks, happy hours, excess food all the time, etc... Also, vacation time is "unlimited" but be wary of this as it depends on your manager which vary greatly across department and function. It can be a lot of fun it seems if you are working in certain departments but that's where the "pro's" cease to exist.

    Cons

    I am speaking only for the accounting department b/c it would seem that other areas of the company may actually be ok places to work-aka professional, fun, good work/life balance, promotion opps, etc... The management in Finance is terrible with the exception of maybe 2 people who aren't running the show so to speak. Those who are "running the show" belittle employees and ask them to do the impossible quite often including certain tasks that may question your ethical values. Time off is always granted with a caveat if it is even approved and there is one manager in particular who is particularly rude and condescending to everyone yet nobody does anything about it despite it being very obvious. Certain people work incredibly hard and others do little to nothing and make much more $$$ to boot-this is easy to figure out when the payroll files are unlocked. They will taunt you with a high salary and high promise but trust me, this is not the accounting department for you if you are expecting any form of professionalism. Highly unrecommended.

    Advice to ManagementAdvice

    Get rid of the bad managers and hire some people who have the company's values in mind. Just because they have the right experience doesn't mean they are good people managers and this is almost more important in my opinion. Listen to the complaints being brought up and take action! People are very unhappy and you just assume they will stay out of necessity but after enough, they will finally go like the rest. Wake up

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Moderator in Austin, TX
    Former Employee - Content Moderator in Austin, TX

    I worked at Bazaarvoice part-time (less than a year)

    Pros

    They give you the opportunity to work from home. Great parties where you meet everybody. Relaxed and very fun company. They are the very best at what they do.

    Cons

    Sometimes the schedule can be a little tough. Week ends, very early in the morning and holidays. No benefits if you work part time from home.

    Advice to ManagementAdvice

    Keep up the great work you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful

    Great people, but chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Engineer in Austin, TX
    Current Employee - Implementation Engineer in Austin, TX

    I have been working at Bazaarvoice full-time (more than 3 years)

    Pros

    My co-workers there were great, as was mid-management. There is a strong can-do spirit. The hours were flexible.

    Cons

    The job was only minimally technical, despite having "engineer" in the job title. With the new CEO, paperwork was on the rise, and much of it seemed unnecessary.

    Advice to ManagementAdvice

    Make sure that the task you are giving your workers are actually benefiting the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful

    This company is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Pros

    Great benefits like unlimited time and ESPP. Yearly All Hands in Austin is usually a great party. Austin office space is lively and fun.

    Cons

    Some people are able to grow their careers here while others stagnate. Management is hit and miss, some are fantastic and others are like ghosts.

    Advice to ManagementAdvice

    Enough with the meetings to discuss meetings. A lot of effort went into laying out how people could have a career path and that should apply to all employees in the company, not just select departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Great Life/Work Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time (more than 5 years)

    Pros

    You are not micro-managed, they allow you to "own" your position. The teams are smart, passionate, and collaborative. Management is finally where is needs to be, they have a long term vision. I am excited about the future of BV.

    Cons

    Comp could be stronger, be sure you ask for what you need comp wise before you get in the door. It's hard to get a big increase once you are in. Benefits are great, unlimited pay vacation is great and benefits start right away, no waiting period.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Great place to work!

    Former Intern - Software Engineer Intern in Austin, TX
    Former Intern - Software Engineer Intern in Austin, TX

    I worked at Bazaarvoice as an intern (less than a year)

    Pros

    Amazing people who inspire you to try your best for everything you set out to do. Always looking for better ways to improve code, customer experience, and data visualizations. Great open culture, small tight teams, and visibility into where Bazaarvoice is heading for the future. Lots of learning opportunities during lunch and learn sessions, and hackathons.

    Cons

    Bazaarvoice is growing like crazy so seating arrangements might be a little cramped.

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