Bed Bath & Beyond

www.bedbathandbeyond.com

Bed Bath & Beyond Reviews

Updated January 29, 2015
Updated January 29, 2015
931 Reviews
2.8
931 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bed Bath & Beyond CEO and Director Steve Temares
Steve Temares
388 Ratings

Review Highlights

Pros
  • They train employees on product knowledge to help deliver better customer service (in 120 reviews)

  • You will learn a lot about products you never even considered owning or even knew about before (in 23 reviews)


Cons
  • If you were to mention work/life balance while interviewing - you would never be hired (in 28 reviews)

  • You must work long hours to really excel in your position (in 56 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I enjoy my job at BB&B because i get to help customers find exactly what they look for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in West Los Angeles, CA
    Current Employee - Sales Associate in West Los Angeles, CA

    I have been working at Bed Bath & Beyond part-time (less than a year)

    Pros

    The best thing about working at BB&B is working with great people and learning all about the different products we carry.

    Cons

    A challenge working at BB&B is not working enough hours.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall, it has been a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Little Rock, AR
    Current Employee - Sales Associate in Little Rock, AR

    I have been working at Bed Bath & Beyond full-time (more than a year)

    Pros

    It really feels like a family there. You learn a lot of new skill, and you will gain some strength from doing freight. The more you are willing to learn, the more responsibility the managers will give you. It is all about work ethic.

    Cons

    Raises come with your year mark, but are usually 30 cents or less. The store can feel a bit like a high school with all the drama. The managers often get in on the drama and spread rumors about the associates, at my location.

    Advice to ManagementAdvice

    Promote from within more often. RM and DM, talk to your associates about how the store is being run. When they are expecting visits from upper management, they apply a lot of rules and restrictions they usually don't. Really, just check up on the way the store manager and key holders are running the store.

    Recommends
    Negative Outlook
  3.  

    If you're in the "in" crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Lead in Sterling Heights, MI
    Current Employee - Department Lead in Sterling Heights, MI

    I have been working at Bed Bath & Beyond full-time (more than 8 years)

    Pros

    If you are well liked by district and regional staff, you're home free.

    Cons

    No matter how hard you work, it's a popularity contest.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Poor Management Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Trainer
    Current Employee - Customer Service Trainer

    I have been working at Bed Bath & Beyond full-time (more than 5 years)

    Pros

    Great product knowledge classes, flexible work schedules, and they empower the cashiers to accommodate the customer. Overall a good place to work if you are looking to be a hands on employee as you will never be bored.

    Cons

    If you are part time your hours fluctuate and can dramatically drop off at certain points of the year but that goes for just about any retailer. It is extremely hard to move up if you are in a smaller store as everything must be approved by a district manager. Less hours in a stores budget usually means department managers have to do the bulk of floor work. The computer/POS systems they run are from the 80s.

    Recommends
    Neutral Outlook
  6.  

    Demanding work environment, employees were friendly and management for the most part were cool

    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bed Bath & Beyond part-time (more than a year)

    Pros

    Different areas of work to learn

    Cons

    Scheduling and lacking management

  7.  

    Sales Associate/ Bridal Consultant / Front End Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Bed Bath & Beyond part-time (more than 5 years)

    Pros

    Great team atmosphere, strong business model, wonderful customer service, overall a motivating place to work.

    Cons

    Turnover
    Management promoting favorites and leaving those who deserve it more in the dust

    Advice to ManagementAdvice

    Keep the people who the masses want to follow at the helm. Pay close attention to employee satisfaction and find the root cause.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good part-time position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in Newark, NJ
    Former Employee - Store Associate in Newark, NJ

    I worked at Bed Bath & Beyond

    Pros

    Training is fairly extensive even for store associates

    1) Flexible schedule especially if you are in college
    2) Good Team Atmosphere
    3) Great for anyone looking for Part-time work

    Cons

    1) Chances of obtaining full-time position are slim if you are store associate
    2) Not much upward mobility
    3) Shift supervisors did not have enough authority to discipline associates

    Advice to ManagementAdvice

    Allow for more upward mobility.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Trainer in Duluth, GA
    Former Employee - Customer Service Trainer in Duluth, GA

    I worked at Bed Bath & Beyond part-time (more than a year)

    Pros

    Great environment, easy to learn.

    Cons

    Environment depends heavily on management being competent. Customers are very needy and spoiled

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Bed Bath & Beyond part-time (more than 3 years)

    Pros

    In a customer service job the employees make the experience. I have to say I had a pretty great staff.

    Cons

    Its customer service, your face to face with them. This has its plus side and negative as well but that comes with the territory.

    Advice to ManagementAdvice

    More training on items and stock.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great people to work with, unfortunately company as a whole is very stingy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Trainer in Baton Rouge, LA
    Current Employee - Customer Service Trainer in Baton Rouge, LA

    I have been working at Bed Bath & Beyond full-time (more than 3 years)

    Pros

    The goal of the company is to give an exceptional customer service experience to every customer not normally received at big box stores. This is the way other companies SHOULD be treating customers, but many don't. Now, this experience can be faltered depending on the individual store personnel, but the call for great customer service comes all the way from corporate and is taken very seriously at the 3 different stores I've worked at in 2 different states. Other retail employees that start working here sometimes have problems adjusting to this culture and normally do not last as long as employees who come in with no retail experience. This is what makes me love working for the company. They also stay true to their "promote from within" policy. I have seen dept. managers eventually become store mangers, and have also seen 2 of my store managers promoted to district managers. And this was just on the individual store level.

    Cons

    Company is very stingy, putting it nicely, which comes with being a debt-free company. Smaller stores are sometimes understaffed due to lack of budgeting for hours and can sometimes be overwhelmed by unforeseen customer rushes. This also leads to some staff being overworked and performing multiple job duties that they are not technically responsible for.

    You really have to love and sincerely enjoy helping people and giving great customer service to enjoy working here. Other retail employees that start working here sometimes have problems adjusting to this culture and normally do not last as long as employees who come in with no retail experience.

    Recommends
    Positive Outlook

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