Bell Canada
3.1 of 5 338 reviews
www.bell.ca Montreal, Canada 5000+ Employees

Bell Canada Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.1 338 reviews

                             

74% Approve of the CEO

Bell Canada President and CEO George Cope

George Cope

(189 ratings)

58% of employees recommend this company to a friend
338 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Opportunities to learn however no work life balance"
    in 16 reviews
  • "Good environment, Somewhat relaxed atmosphere, interesting projects to work on, good benefits"
    in 27 reviews
Cons:
  • "Recent removal of teleworking options are a further strain on work life balance"
    in 14 reviews
  • "They are more geared towards sales than customer service"
    in 9 reviews
  • Show more review highlights

Reviews

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

An objective review of Bell Canada

Associate Director (Former Employee)

I worked at Bell Canada

ProsStrong brand and legacy in Canada
Offers many opportunities to move around within the company
Good cross-functional interaction to learn about the business

ConsBureaucracy
Frequent movement in senior management
Inefficient internal communication
High turnover... hard to retain talent

Advice to Senior ManagementSenior management has very short tenure within the company, leading to the constant shifting of internal messaging and operating direction for the company.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Customer service to please CRTC is really sales

Customer Service Representative (Current Employee)
London, CA

I have been working at Bell Canada part-time for more than 3 years

ProsCould take bus to work or walk

ConsNo one gets hired full time, hours drop to 8 hours a week at times... It's sales sales sales... They use sales metric tracking system that usually is being updated during the month , so you get false info on your stats , Union does nothing but misuse time allocated for fighting for employees for personal monkey business . They rip you off of commissions ... Hierarchy of Bell is similar to the nazis running concentration camps during ww2... Mostly outsourced to other places like stream for minimum wage... Then bell has the balls to ask Canadians to fight to keep Verizon out ...

Advice to Senior ManagementBring back high paying jobs to london and any town you do business in or hello Verizon

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great team with good challenges

Network Manager (Current Employee)
Laval, QC (Canada)

I have been working at Bell Canada full-time for more than 5 years

ProsChallenging projects, good base salary when hired, good carreer possibilities, great team spirit.

ConsLots of pressure to achieve agressive objectives, old systems and applications, workload sometimes excessive.

Advice to Senior ManagementHire more people to off load managers.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

great place to work with

Anonymous Employee (Current Employee)

I have been working at Bell Canada

Prosfun, easy job , call center is back to back

Consno growth opportunities
they dont do pay raises often
alot of competition
not that many ways to network

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good learning opportunity

Anonymous Employee (Current Employee)
Edmonton, AB (Canada)

I have been working at Bell Canada full-time for more than 5 years

ProsGood benefits... Great local team...

ConsHard to get things done. Corporate are looking to cut people all he time and dump the work on the remaining employees. They care only about the shareholders.

Advice to Senior ManagementMake Bell employee satisfaction one of your core competencies. Follow up with the Action Plan after each employee survey.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Awesome people

Anonymous Employee (Current Employee)

I have been working at Bell Canada

Prosyou see the change you make

Consvery big company you can be lost

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Some ups....some downs....

Senior Billing Representative (Former Employee)
Toronto, ON (Canada)

I worked at Bell Canada full-time for more than 10 years

ProsGreat place to learn technical and soft skills (for those willing) and gain good business acumen.

ConsPolitics often get in the way of actual work.
Professional training and development not supported in some business in units.
Career advancement can be slow coming.

Advice to Senior ManagementSupport and genuinely value and respect your team...be transparent, honest. Support team members in career advancement

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Bell Canada is a great place to work.

Project Manager (Former Employee)
Toronto, ON (Canada)

I worked at Bell Canada full-time for more than 10 years

ProsWell organized, invest in their employees, forward thinking company.

ConsIs subject to financial stresses that jeopardize their operational objectives. Do more with less every year.

Advice to Senior ManagementBetter financial planning,

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

The call centre is a friendly environment

Client Service Representative (Former Employee)
Mississauga, ON (Canada)

I worked at Bell Canada full-time for more than 3 years

ProsExcellent pay rate, good hours, sales incentives, friendly coworkers, casual dress code

ConsHigh-pressure sales, cannot be late one minute otherwise fired, so many quotas to meet

Advice to Senior ManagementTreat employees with respect, doing a good job overall

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Support Line (Tech Division)

Level II Tech Support - Bell TV - CS Contact Center (Former Employee)
Toronto, ON (Canada)

I worked at Bell Canada part-time for less than a year

ProsIts a decent place to work the environment is very modern and the people you work with are relatively friendly. Bell is one of the biggest Canadian corporations you can find and are growing fast.

ConsThe people you talk to sometimes make you want to jump off a cliff. Honestly its like people don't know how to turn on there TV without you telling them how. There was this one person who called me to delete an email that she sent to her husband (Who's email isn't even with Bell) which contained info on her cheating on him. She got mad when I told her that I couldn't do anything and wanted to cancel and I had to convince her not to cancel the service. You gotta deal with all this with a smile on your face.

Advice to Senior ManagementBe a bit less PRish if that makes sense try to relate with people.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Bell Canada? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Bell Canada reviews and ratings — including employee satisfaction and approval rating for Bell Canada CEO George Cope. All 338 reviews posted anonymously by Bell Canada employees.