Bell Mobility Reviews

Pros

good learning opportunity for those with absolutely no previous experience fresh out of university. the program has a lot of resource at your disposal.

Cons

Management are fairly incompetent. They lack technical background to handle data work properly. Also, have the tendency to use labour without carefully considering the direction or purpose of the project. This resulted in frequent waste of labour.

Pros

there are lots of really experienced people working there, and willing to share their knowledge with you when they have time. Also people are friendly and weekly meeting really helpful for people in your team knowing what you are doing.

Cons

Always needed to work over time, people is competing with each other in terms of hard working. Underpay, and benefit not so great.

Advice to Senior Management

take advices from public and show appreciation when great work is done. Not so good for paying little money with huge expectation.

Pros

If you work in the Mississauga campus then you don't need to pay for parking.

Cons

Management Salaries are lower than competitors and there are no salary increases without a promotion.
The companies drive to satisfy the financial analysts comes at the cost of employees bonuses and salaries.
Employees are told to exceed objectives for several years to earn a promotion. Common approach is to determine the desire of the employee and use that to motivate the employee with promises that are never fulfilled.
Due to the wide abuse of favouritism the company is managed by inexperienced teams, which leads to conflicts and chaotic project management. This causes a low degree of integrity among working teams and leaders as they are motivated to meet their objectives.
Friendship is the best way to be promoted at Bell Mobility.
Graduate degrees are not recognized as a consideration for management advancement.
Dislike the way the company treats clients whether they are new or existing and many employees complain about this but the companies leaders are only focused on cost cutting and stock dividends.

Advice to Senior Management

Bell Mobility needs a Human Resources group that has authority. There are so many abuses by managers and executives that the talented employees have all resigned. Bell Mobility is ripe to be sued by an employee.

Pros

some emloyees are great which make the day go by

Cons

stressful no fruit to your work

Advice to Senior Management

applications need to be simplyfied more recognition for employees and a faster pace for employees who feel they want a carreer out of bell to move ahead, and have no favouritism

Pros

discount on cell phone package

Cons

treated like a kid, don't encourage self worth, made us bother customers by always trying to force on them other products

Advice to Senior Management

Give achievable goals to your employees and recognize efforts

Pros

The benefits are good. In fact, probably more than what other companies offer, but that's about it. Nothing else good to say.

Cons

- Employee morale is low, people don't want to be there because it's like Big Brother. Everything is monitored including the time you have to go to the bathroom.
- Pay could be better for the amount they are making on cell phone plans.
- Underappreciated by management
- Staffing is low (not enough staff working)... always long wait times for customers to get through. Also long wait times if you need to transfer client to another department.
- Having to sell cell phone features clients don't need, having to sell the most expensive cell phone services in the market...

Advice to Senior Management

Improve employee morale. Have more flexibility in the job. Stop pushing sales so much because it just hurts the client in the end who will switch to your competition once they find out they're paying way too much.

Pros

Good perks re: benefits and bonuses. Free cell package but you had to pay full price for the phone. Frequent competitions to meet certain stats for sales and call requirements which added a bit of fun. Nice work environment, kitchen, etc. Paid sick days. Good advancement opportunities once you have paid your dues - minimum of 2 years in current position with no prior experience.

Cons

Schedule was based on seniority - not a problem for me, but could be an issue for new hires who would be required to work evenings and saturdays. Inflexibility with time off - black out periods for vacation, could be refused based upon call forecasts, little room for emergencies and sick children etc. very strict with log in times - had to be taking calls for a certain percentage of work day, down to the minute in regards to logging in for start times and coming off breaks and lunches. pushed hard for meeting sales offers, deactivations, customer service credits - everything had a set statistic that you were meet.

Advice to Senior Management

More flexibility in day to day call requirements - more understanding for people in real life situations. Overall, management were very nice, tried their best to meet your needs within their own requirements.

Pros

The benefits such as dental and medical were good

Cons

Very poor consideration of issues that employees are facing, wether its on the frontline or personal life

Advice to Senior Management

listen to frontline employees who get numerous customer complaints about bell.

Pros

-great experience > if you show a "can do" attitude there are tons of projects you can stick your hand into
-not a bureacratic environment
-you can hone your skills at Bell and get a higher paying job elsewhere with the wealth of experience that you have gained (you can't put a price on that)

Cons

-avereage pay but you can probably make more at other telecoms
-promotional opportunities are dependent on who your manager is as per any job

Advice to Senior Management

-need to focus on winning customers back to Bell Mobility and making it the #1 wireless carrier again
-need to stop the brain drain over to Rogers by perhaps paying more - and when employees do attempt to switch incenting them to stay with Bell

Pros

Once you go through the hiring process (Online profile/questionaire, Lengthy phone interview and then hour long in person interview) there is 6 weeks of full time training, which is laid back and sometimes even fun considering you're getting paid $14 to just listen and complete simple learning exercises and play games. You get company paid benifits that you can streamline to your needs, and paid vacation. Once you're done training you get a FREE cell phone/PDA/Blackberry and FREE mobile service, (unlimited)... There's ususally an incentive program going on for cash bonuses and trips and prizes and stuff but of course it's all based on your sales numbers. You get 35% off Bell services and other discounts, nice building/environment, you can wear jeans everyday if you want to and as lame as this sounds the free coffee/tea/hot chocolate is alright for when you don't wanna walk downto the in-house Tim Hortins.

Cons

It's a huge company so you can feel lost and unknown... You hear the horror stories but people who usually cry and moan about there jobs all the time aren't happy anywhere... I mean c'mon. It's a CALL CENTRE. People (including myself) don't grow up wanting to work in call centres, but considering alternatives (such as retail etc.) it could be a lot worse. There is lots of competition with people who want to climb the ladder and if you want to move you have to prove yourself and want it. Of course there is always your typical "call centre politics" and garbage that go hand-in-hand with any job where a large number of people with different ethnic backgrounds/race, education, economic status and personality are thrown together.

Advice to Senior Management

M'eh!