Bell Mobility Reviews in Mississauga, ON (Canada)

Pros

-great experience > if you show a "can do" attitude there are tons of projects you can stick your hand into
-not a bureacratic environment
-you can hone your skills at Bell and get a higher paying job elsewhere with the wealth of experience that you have gained (you can't put a price on that)

Cons

-avereage pay but you can probably make more at other telecoms
-promotional opportunities are dependent on who your manager is as per any job

Advice to Senior Management

-need to focus on winning customers back to Bell Mobility and making it the #1 wireless carrier again
-need to stop the brain drain over to Rogers by perhaps paying more - and when employees do attempt to switch incenting them to stay with Bell

Pros

Once you go through the hiring process (Online profile/questionaire, Lengthy phone interview and then hour long in person interview) there is 6 weeks of full time training, which is laid back and sometimes even fun considering you're getting paid $14 to just listen and complete simple learning exercises and play games. You get company paid benifits that you can streamline to your needs, and paid vacation. Once you're done training you get a FREE cell phone/PDA/Blackberry and FREE mobile service, (unlimited)... There's ususally an incentive program going on for cash bonuses and trips and prizes and stuff but of course it's all based on your sales numbers. You get 35% off Bell services and other discounts, nice building/environment, you can wear jeans everyday if you want to and as lame as this sounds the free coffee/tea/hot chocolate is alright for when you don't wanna walk downto the in-house Tim Hortins.

Cons

It's a huge company so you can feel lost and unknown... You hear the horror stories but people who usually cry and moan about there jobs all the time aren't happy anywhere... I mean c'mon. It's a CALL CENTRE. People (including myself) don't grow up wanting to work in call centres, but considering alternatives (such as retail etc.) it could be a lot worse. There is lots of competition with people who want to climb the ladder and if you want to move you have to prove yourself and want it. Of course there is always your typical "call centre politics" and garbage that go hand-in-hand with any job where a large number of people with different ethnic backgrounds/race, education, economic status and personality are thrown together.

Advice to Senior Management

M'eh!

Pros

It's not fast food. The environment was laid back. Dress code was very lax, helpful on weekends. Promotions are available if you know who to talk to.

Cons

You never know what you're supposed to promote, or if you'll have a job tomorrow. Requests from "front line" employees are ignored, they don't even have the time to say "no". You will never get a set schedule, because there are too many complacent robots taking up space on the seniority list. Full time is only guaranteed during training, then you're on to 4, 5, or 6 hour shifts if you're lucky. Don't look to management for advice, most of them are just counting their blessings that they remain employed.

Advice to Senior Management

Cut Senior Management

Pros

Only reason I would suggest working for Bell Mobility is to have a free cell phone plan.

Cons

Where to begin....a company so large in operations and size yet so narrow in corporate structure. Morale is largely dependent on quality of your manager(s) - of which there are many questionable.

Advice to Senior Management

Need to improve the quality of management - soft skills traning.