Bell Mobility
3.1 of 5 81 reviews
www.bellmobility.ca Mississauga, Canada 1000 to 5000 Employees

Bell Mobility Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.1 81 reviews

                             

77% Approve of the CEO

Bell Mobility President & CEO George Cope

George Cope

(22 ratings)

54% of employees recommend this company to a friend
81 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Very supportive community there to help with work-life balance in a major way"
    in 6 reviews
  • "Only reason I would suggest working for Bell Mobility is to have a free cell phone plan"
    in 6 reviews
Cons:
  • "Management and work life balance"
    in 3 reviews
  • "call centre was shut down - in order to "expand operations out to the west""
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Internship at Bell Mobility

Wireless Technology Specialist (Current Employee)
Mississauga, ON (Canada)

I have been working at Bell Mobility as an intern for more than a year

ProsThe working environment and company culture was friendly and enjoyable.

ConsMost of the people who are at higher position tend to get lazier and push the jobs for employees at a subordinate position.

Advice to Senior ManagementThere isn't a clear requirement for how people can get promotions.

Yes, I would recommend this company to a friend

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Extremely Rewarding

Anonymous Employee (Current Employee)

I have been working at Bell Mobility full-time

ProsBest network, best devices and best content

ConsCustomer service can always be improved

Advice to Senior ManagementBigger focus on the customer service aspect

Yes, I would recommend this company to a friend

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It was a call centre.

Customer Service Representative (Former Employee)
Vancouver, BC (Canada)

I worked at Bell Mobility part-time for less than a year

ProsThey have good benefits which start from day one. The training is very good. The other reps on the floor are usually quite helpful if you need a hand. Bell's "Let's Talk" program is good. You can trade shifts with someone if agreed upon by the other person.

ConsThe pay per hour is less than Rogers or Telus. The job is considered permanent part-time meaning that you can have less hours than necessary. Although we were told this rarely happens, it happened within a month of hitting the floor. You never have two consecutive days off. I didn't know what my supervisor did all day other than email stats to the reps and approve credit requests. An individual rep's stats were sent to everyone on the team so if someone was in a slump it might cause embarrassment for that person.

Advice to Senior ManagementI was concerned that my supervisor had not actually done the job of a rep for this company (knowing the ins and outs of the situations we faced). It would have been nice to see someone who had been there and moved up instead of a direct hire.

No, I would not recommend this company to a friend

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Awesome

Customer Service Representative (Former Employee)
Vancouver, BC (Canada)

I worked at Bell Mobility full-time for less than a year

ProsGreat management, organizational culture, values, work environment and incentives!

ConsRotating shifts = unsteady schedule. You can't have it all!

Advice to Senior ManagementAllow for flexible schedules for students that want to work and go to school full time. I would have still been employed if this was done for me!

Yes, I would recommend this company to a friend

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Autonomy, but poor work life balance

Anonymous Employee (Former Employee)

I worked at Bell Mobility full-time for more than 3 years

ProsAutonomy, No micro managing. Good pay.

Cons60+ hours per week. So many projects at the same time, it became impossible to manage.
Cost cutting gone way too far.

Advice to Senior ManagementDont just talk about work life balance. Do something to manage the workload if you need to keep trimming.

No, I would not recommend this company to a friend

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Good team members but questionable management

Technical Support (Former Employee)
Mississauga, ON (Canada)

I worked at Bell Mobility full-time for more than a year

ProsGreat benefits and a very generous company. Very comprehensive training.

ConsLittle room for movement within the company, and very little communication between management levels.

Advice to Senior ManagementBe more open with employees and keep them apprised of changes that will directly affect them.

No, I would not recommend this company to a friend

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Manager

Store Manager (Current Employee)
Vancouver, BC (Canada)

I have been working at Bell Mobility full-time for more than 3 years

ProsPay is ok should be more considering cost of living

ConsSenior Management lies and do not care about the employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very comfortable work environment, very nice colleagues, overall a great experience.

Manager - Business Development (Current Employee)
Mississauga, ON (Canada)

I have been working at Bell Mobility full-time for more than a year

ProsExtremely stable company to work for. Very supportive community there to help with work-life balance in a major way.

ConsVery little vertical career opportunities. Not a lot of challenges after your first year.

Advice to Senior ManagementLateral moves are not the same as vertical ones. A lateral move costs me another year of my life - time is a treasure we have when we're young and which we are tempted to give away all too freely. I'm getting older, and being more cautious with what treasure I have remaining.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great workplace, lots to learn

Account Associate (Current Employee)
Vancouver, BC (Canada)

I have been working at Bell Mobility full-time for more than 3 years

Pros- Great entry level salary and compensation, uncapped commission - work hard and earn lots
- Excellent benefits and fexible benefits
- Stock option with company contribution match
- Group RSP option
- Huge support team
- Wide variety of positions available
- Company invests lots of money into training and career development

Cons- Like any company, promotions are not handed to you - you have to work hard, get noticed, then ask for them - distinguish yourself from the 'Lifers' and your manager will support your career development
- Many positions within Bell may not appear immediately accessible, do your homework!
- For technology company, the computers seem to be made in 1997
- There is employee appreciation at the local team level, but big-picture you're just a number (expected from a big corporation)
- have to learn to use a million different apps (there's a program for every process, and they are not all consolidated)
- Like any company will lots of employees, you will cross roads with some really incompetent ones, and the occasional bad apple - LIFE.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overall a Good Experience

Project Engineer (Current Employee)

I have been working at Bell Mobility full-time for more than a year

ProsThere is room for growth.
There's enough interconnectivity within different departments.

ConsHR is rather on the weak (always say no) side.
Training funding can become limiting if you plan on taking a Masters degree.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Bell Mobility reviews and ratings — including employee satisfaction and approval rating for Bell Mobility CEO George Cope . All 81 reviews posted anonymously by Bell Mobility employees.