Bell Mobility

  www.bellmobility.ca
  www.bellmobility.ca

Bell Mobility Reviews

Updated November 25, 2014
Updated November 25, 2014
108 Reviews
3.2
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bell Mobility President & CEO George Cope
George Cope
35 Ratings

Review Highlights

Pros
  • Very supportive community there to help with work-life balance in a major way (in 9 reviews)

  • The free cell phone service some what made up for the not so great pay (in 8 reviews)


Cons
  • hard to have a work life balance at times (in 5 reviews)

  • call centre was shut down - in order to "expand operations out to the west" (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    overall good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Account Associate in Montreal, QC (Canada)
    Current Employee - Small Business Account Associate in Montreal, QC (Canada)

    I have been working at Bell Mobility full-time (more than 5 years)

    Pros

    well paid and a good work life balance

    Cons

    no enough opportunity for advancement

    Recommends
    Neutral Outlook
  2.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bell Mobility

    Pros

    Easy Job, Stable Pay, technology atmosphere

    Cons

    Interviews were misleading and job postings were plain

    Advice to ManagementAdvice

    When you advertise a job make sure you understand that people don't like being fooled into another job

  3.  

    Account Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility

    Pros

    This is your own small business

    Cons

    Admin work can hinder sales prospecting

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was a great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Toronto, ON (Canada)
    Former Employee - Store Manager in Toronto, ON (Canada)

    I worked at Bell Mobility full-time (more than 10 years)

    Pros

    diversity, flexible hours, good people to work with

    Cons

    too many layers of management, difficult to implement solutions

    Advice to ManagementAdvice

    Streamline your layers of Management, empower employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Work Life Balance: Bell Mobility allows you to go to school by offering student schedules and tuition reimbursement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Channel Support in Mississauga, ON (Canada)
    Former Employee - National Channel Support in Mississauga, ON (Canada)

    I worked at Bell Mobility full-time (more than 5 years)

    Pros

    Tuition reimbursement
    student schedules
    Benefits
    Flex dollars
    Buy vacation time with overtime hours worked
    Career Advancement opportunities

    Cons

    They laid off pretty much the entire call centre after outsourcing to Philippines and India.

    Advice to ManagementAdvice

    The way the lay-off was done was unprofessional.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Lots of possibilities, lack of ressources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Montreal, QC (Canada)
    Current Employee - Sales Consultant in Montreal, QC (Canada)

    I have been working at Bell Mobility full-time (more than an year)

    Pros

    It is a great job for any students juste because of all the social benifits, paid cellphone line and residential services discounts.

    Cons

    Being a sales representative is for most of people a part time job while going to school. For them, it's like the big thing when they push employees to work even at home. Comissions decreased a lot over the past years.

    Advice to ManagementAdvice

    The training is not as great as it should be. Manager and assistant-manager are hired if they are good sellers but to be a great manager you need to be a good leader which is not true for most of the manager in mobility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    friendly environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility

    Pros

    the pros of this company is including the following listed: relaxing. simple. a lot of free time.

    Cons

    as a result of the simple tasks, the cons are basically that it gets boring. no hope of promotion.

    Advice to ManagementAdvice

    no

  9.  

    Mental health??? JOKE for employees at bell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training in Mississauga, ON (Canada)
    Former Employee - Training in Mississauga, ON (Canada)

    I worked at Bell Mobility full-time (more than 8 years)

    Pros

    Cellphone and benefits. If You Are Not Working under the manager in the product zone team you can enjoy working in bell.

    Cons

    Managers can abuse the employees and NOTHING is done by hr nor upper management. You can make complaints etc but nothing was done to help the employees in the product zone team. An investigation was done for the work environment and still nothing was given to the team of the results or updates

    Advice to ManagementAdvice

    Watch your management! !! The unfairness the nepotism....check out the manager if product zone and the team she handles! Absolute garbage! NEVER WORKED UNDER THIS TYPE OF CONDITION. No one did anything to stop her behaviour and stop the ill treatment by her to certain employees! Her director knew and he just had nothing to say! Really poor management skills!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    It was a call centre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)

    I worked at Bell Mobility part-time (less than an year)

    Pros

    They have good benefits which start from day one. The training is very good. The other reps on the floor are usually quite helpful if you need a hand. Bell's "Let's Talk" program is good. You can trade shifts with someone if agreed upon by the other person.

    Cons

    The pay per hour is less than Rogers or Telus. The job is considered permanent part-time meaning that you can have less hours than necessary. Although we were told this rarely happens, it happened within a month of hitting the floor. You never have two consecutive days off. I didn't know what my supervisor did all day other than email stats to the reps and approve credit requests. An individual rep's stats were sent to everyone on the team so if someone was in a slump it might cause embarrassment for that person.

    Advice to ManagementAdvice

    I was concerned that my supervisor had not actually done the job of a rep for this company (knowing the ins and outs of the situations we faced). It would have been nice to see someone who had been there and moved up instead of a direct hire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Extremely Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time

    Pros

    Best network, best devices and best content

    Cons

    Customer service can always be improved

    Advice to ManagementAdvice

    Bigger focus on the customer service aspect

    Recommends
    Neutral Outlook
    Approves of CEO

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