Bell Mobility

  www.bellmobility.ca
  www.bellmobility.ca
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Bell Mobility Reviews

Updated September 22, 2014
Updated September 22, 2014
101 Reviews
3.3
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bell Mobility President & CEO George Cope
George Cope
29 Ratings

Review Highlights

Pros
  • The free cell phone service some what made up for the not so great pay (in 8 reviews)

  • Very supportive community there to help with work-life balance in a major way (in 7 reviews)


Cons
  • hard to have a work life balance at times (in 5 reviews)

  • call centre was shut down - in order to "expand operations out to the west" (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great at first, slowly went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Bell Mobility part-time for more than 5 years

    Pros

    Decent commission if you work in a busy location. I had the opportunity to work with some great people over the years.

    Cons

    No appreciation for hard work and dedication. Management only cares about the numbers, not about client satisfaction or loyalty. A lot of shady people who work there lie to customers to make the numbers look good on paper/maximize on commission without regard for the best interest of the customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great experience for high school graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Richmond, BC (Canada)
    Former Employee - Sales Consultant in Richmond, BC (Canada)

    I worked at Bell Mobility part-time for less than a year

    Pros

    Flexible hours
    Great customer service experience
    Learn a lot through webminar
    Get rated by mystery shoppers
    Great reward program for staff

    Cons

    Have to be competitive to get commission
    It becomes boring

    Advice to ManagementAdvice

    keep up the good work!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    If George Cope can clone himself, Bell has it made - otherwise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Bell Mobility full-time for more than 3 years

    Pros

    My division was a collaborative, friendly culture with work-life balance. We had the opportunity for flexible hours to accommodate the needs of our families (day care, school schedules, medical appointments), and to work from home using the secure network - a great advantage to a company trying to sell such services to other businesses!

    Cons

    There was not much room for advancement given how often Bell lays off staff. The semi-annual performance-review process is not very useful to management nor employees. The time to calibrate the various managers' measurements of their respective staff to each other is not at the end of the review period, but at the beginning. For a lot of us, it felt like the whole process and outcome was a rationalization to not pay earned bonuses and keep salaries at least in line with inflation.

    Advice to ManagementAdvice

    Get George Cope's vision down to the level of every manager as soon as possible.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    As much as I may have learned from the experience, their Unpaid Internship is unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Associate  in  Mississauga, ON (Canada)
    Former Employee - Creative Associate in Mississauga, ON (Canada)

    I worked at Bell Mobility as an intern for less than a year

    Pros

    As a creative, and a student I did learn some great on the job skills. It's kinda hard for me to judge the PMP. I did learn some important things for myself that helped me out later (technical skills), however if you can get them at a paid job I HIGHLY recommend doing the latter.

    These are not skills exclusive to PMP. AT ALL.

    Cons

    Side work seems pretty much like the busy work they didn't want their actual employees to do. Expect to work long hours.

    Advice to ManagementAdvice

    At least pay for gas, food, something!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    This is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time

    Pros

    Great Bonuses and benefits all around

    Cons

    nothing bad to say about the bad

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Time not well spent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mississauga, ON (Canada)
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)

    I worked at Bell Mobility full-time for more than 5 years

    Pros

    Some really good people to work with..but most of the good people are let go.

    Cons

    The culture is to obscure information, or maybe that is the industry. 7 years after I started the system finally tells you how many minutes you have left on your account.

    Advice to ManagementAdvice

    Any part of Bell should be a leader, transparent and honorable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great boost to learning corporate experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mississauga, ON (Canada)
    Former Employee - Technical Support in Mississauga, ON (Canada)

    I worked at Bell Mobility as an intern for less than a year

    Pros

    All working staff act professionally and are great people to network with.
    The working environment is extremely good. There are little to none working politics involved which is great motivator.

    Cons

    Bell Mobility needs to develop more social programs where employees can contribute and give back to the community in social events such as blood drive and more.

    Advice to ManagementAdvice

    Keeping passionate employees motivated will always boost productivity.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    A good place to start, but compensation is lacking and perks are disappearing bit by bit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Account Associate  in  Toronto, ON (Canada)
    Current Employee - Small Business Account Associate in Toronto, ON (Canada)

    I have been working at Bell Mobility full-time for more than 3 years

    Pros

    Decent pay for entry level and sales jobs can pay quite well. Good work life balance, if you have the right manager. Excellent benefits and very generous vacation allowance.

    Cons

    Salary is based on at target earnings. When targets are raised the commission per sale decreases; if your target goes up 20% you must increase your sales volume 20% to make the same compensation as before. In order to hit numbers reps are often pushed into morally grey areas by managers who will deny any involvement if the rep is ever investigated.

    Career advancement is something that is always promised, but never delivered. You will have higher level positions dangled in front of you, but they will have already pre-selected the candidate they want to hire; they only go through the motions of posting it to make it appear that there are opportunities.

    Used to have an unlimited cell phone plan, but now it has a data cap and new hires don't get this perk anymore.

    Advice to ManagementAdvice

    If you bite the hand that feeds you by cutting your salespeople's compensation don't be surprised when they leave to work for your competitors and bring your customers with them!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Bell Mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility

    Pros

    Great work life balance. Tons to learn. Excellent people.

    Cons

    Slow pace. Limited growth. All the problems with a big company.

    Advice to ManagementAdvice

    Should encourage the younger crowd more to take leadership roles.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Worked here for over 10 years until they shut down our department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Client Care Representative  in  Calgary, AB (Canada)
    Former Employee - Corporate Client Care Representative in Calgary, AB (Canada)

    I worked at Bell Mobility full-time for more than 10 years

    Pros

    Amazing Health Benefits and compensation

    Cons

    Some of the senior managers didn't have a clue what was going on

    Recommends
    Approves of CEO

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