Berkshire Hills Bancorp

www.berkshirebank.com
Profile Unclaimed

Berkshire Hills Bancorp Reviews

Updated November 2, 2014
Updated November 2, 2014
8 Reviews
2.5
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Berkshire Hills Bancorp President, CEO, and Director, Berkshire Hills Bancorp and Berkshire Bank Michael P. Daly
Michael P. Daly
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place to have a long career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Berkshire Hills Bancorp full-time

    Pros

    Great culture, family atmosphere. In my department we a re a tight knit community. Bank continues to grow and expand operation creating new opportunities to grow.

    Cons

    Bank is expanding and customers are starting to notice. Fee driven revenue model make you feel like the bank is hoping for people to NSF.

    Advice to ManagementAdvice

    Mike Daly CEO is awesome and full of energy, I do not feel the same way about others no could I even tell you who other C Level people are.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Pittsfield, MA
    Former Employee - Finance in Pittsfield, MA

    I worked at Berkshire Hills Bancorp full-time (more than a year)

    Pros

    Learned a lot while I was here and was exposed to a lot of different challenges. The company is growing fast via acquisitions so the environment is pretty fast paced. Great people to work with and a lot of smart young people.

    Cons

    Pretty large amount of turnover as the company grows into the shoes of a larger company. Learning sometimes involves being thrown to the wolves and figuring stuff out on your own (I don't consider this a con but some may).

    Advice to ManagementAdvice

    I can't really give advice here as I understand most of the senior management has changed in the finance department since I left. Just keep developing your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Too much change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Berkshire Hills Bancorp

    Pros

    Advancement due to huge turnover

    Cons

    Management is bad, too much growth.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Amazing Culture - Doesn't trickle down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in Ludlow, VT
    Current Employee - Teller I in Ludlow, VT

    I have been working at Berkshire Hills Bancorp full-time (more than 5 years)

    Pros

    The organizational culture is amazing, the RIGHT values (Respect, Integrity, Guts, Having fun, & Teamwork) are great and really are a part of decisions that are made and daily interactions. Good benefits, especially healthcare and 401k matching.

    Cons

    Unless you are in a higher position, monetary compensation is horrid. Be prepared to do the work of 2+ roles without having a title change or raise. BB does not give cost-of-living raises. Career opportunities are also few and far between.

    Advice to ManagementAdvice

    Do an anonymous annual work environment survey to see how your lower-level employees really feel. The CEO is extremely inspiring however it doesn't trickle down to the lower levels past the annual meeting. When career development is mentioned in coaching sessions and annual/mid-year review it would be nice to ask the employee where they want their career to go, not just what the next level of their current job entails.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Loved it at first now not so much

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Berkshire Hills Bancorp

    Pros

    The hours and the prizes employees can win in goal contest

    Cons

    EVERYTHING they have the wrong people filling the wrong positions especially management. Berkshire needs to upgrade their computer systems and have set policies procedures and train their staff better. Managers seem to become lazy and don't do ANYTHING this company was great but now with all the changes it's not "AMERICAS MOST EXCITING BANK" they need to change their logo because they cannot live up to it

    Advice to ManagementAdvice

    Mike daly is a awesome CEO I have nothing bad to say about him but the rest need to check and evaluate their job titles fathers it's regionals branch managers/ assistant managers.

  7.  

    previous employer review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Needham, MA
    Former Employee - Administrative Assistant in Needham, MA

    I worked at Berkshire Hills Bancorp full-time (more than 3 years)

    Pros

    Was able to earn a basic living and learn new skills

    Cons

    unstable company, lays off people when profit projections are not met

    Doesn't Recommend
    Negative Outlook
  8.  

    The Salary may be enticing, but don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Berkshire Hills Bancorp full-time (more than 8 years)

    Pros

    Berkshire Bank used to be a great place to work, when it was a smaller hometown bank. The employees were friendly and the customers were pleasant, because they were well taken care of. But corporate greed reared its ugly head and Berkshire Bank became too big- too fast. There were not proper policies or systems in place to run a bank of its size and customer service and caring about their employees became a thing of the past. There are no longer any "pros" to working for this organization.

    Cons

    Executive Management has no idea what they are doing. Its all about inflating the numbers to keep the stockholders happy and hit their EPS. They do this by continuing to buy banks with no regard for the overworked staff (and sometimes underpaid staff) or back office systems that can't handle this rapid growth. They have the wrong people in the wrong positions and cannot fill simple positions even being one of the higher paying organizations in the area.
    The goals they set are highly inflated so that managers are not capable of attaining them and therefore are withheld a bonus. Massive turnover and mass exoduses of departments have left this bank very weak.

    Advice to ManagementAdvice

    You are all horrible people and you should be ashamed of yourselves for what you did to a perfectly good company. Oh sure, it all seems successful on paper doesn't it? If you are reading this because you are thinking of taking a job here....take my word for it...Don't. I wasted way too many years of my life here, don't make the same mistake.

    Doesn't Recommend
    Negative Outlook
  9.  

    My experience at Berkshire Bank was satisfying for a young person seeking full-time employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller I in Feeding Hills, MA
    Former Employee - Teller I in Feeding Hills, MA

    I worked at Berkshire Hills Bancorp

    Pros

    Some of the pros to working for Berkshire Bank, are consistent work schedules, comparable pay to similar positions in other companies, benefits for full time employees at a reasonable cost, enjoyable staff, and occasional overtime.

    Cons

    The biggest downside at the time that I was employed with Berkshire Bank, was the fact that the banks intentions of growing into a nationally sized bank, kind of clashed with the customers who were used their small town banking experience that they were used to when the company was originally Woronocco Savings Bank. For the most part, people do not tend to favor change, and become set in their ways. With Berkshire Bank constantly expanding, and wanting to offer new products and solutions to their customers, along came the "retail banking" style. In my own personal experience, the customers seemed to be annoyed with sales pitches, and towards the end of my time with Berkshire Bank, employees were actually given contact sheets to start cold calling in-between customers.

    Advice to ManagementAdvice

    I understand that the intention of most companies is to grow and expand as fast and as far as possible and I cannot condemn Berkshire Bank for doing so, as they are expanding rapidly and with great success. My only advice to the Senior Management is to show a little bit more compassion to the customer. Let them know you care about their experience, and ask for their feedback. My suggestion would be more surveys. Have a survey sweepstakes to give the customer incentive. Place survey cards in the branches. Have pop up surveys on the online banking site. Also being a customer of the bank, I have not experienced any of the above suggestions.

    Approves of CEO

Work at Berkshire Hills Bancorp? Share Your Experiences

Berkshire Hills Bancorp

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.