Bertucci's Reviews

Updated July 2, 2015
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83 Employee Reviews

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  1. Glorified Sweat Shop!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bertucci's full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The back out the house staff is very friendly and welcoming

    Cons

    You are given the tools to do your job correctly, so then you are forced to do duties that are not in your job description. All of the managers there do not care to do their job because they are all too busy about the latest work drama. The managers will rather be on the dock smoking a cigarette in the middle of a lunch or dinner shift then to aid the cooks. I find it terrible that when a guest complains about a meal and requests to speak to a manager, the manager refuses and makes the server deal with the issues.

    All of this along with never being prepared: constantly running out of food.

    Advice to Management

    Corporate needs to hire managers that are equipped for the position. Managers that will actually tend to their duties and responsibilities.


  2. Good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Serve in Boston, MA
    Former Employee - Serve in Boston, MA

    I worked at Bertucci's

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of benefits. Server family. Learned alot about selling food. They give chances to people who do not have any serving experience.

    Cons

    Not that great pay. The menu was on the cheaper side and they over staff the floors making it harder to get good money.

    Advice to Management

    Take your job seriously. Their management is typically younger, and they try to be friends with you. I had a manager that did this, but would then turn around and go on power trips.


  3. Not a bad serving job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Gainesville, VA
    Former Employee - Server in Gainesville, VA

    I worked at Bertucci's part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked at the Bertucci's in Gainesville, VA and it was clean, the food was good, and the customers were nice. There was a more respectful culture than other restaurants at which I've been a server.

    Cons

    Your basic cons to working in the food service industry.


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  5. Not a Permanent Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Hostess in Boston, MA
    Current Employee - Hostess in Boston, MA

    I have been working at Bertucci's part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy to get the hang of, regulars are awesome.

    Cons

    Poorly managed restaurant, unstable hours.

    Advice to Management

    Too many managers coming in and out of my specific restaurant, stability and proper management needed.


  6. Not a good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bertucci's

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I have really nothing good to say about working here. Other than the regulars who loved you.

    Cons

    The waitstaff was horrible. They were nasty to new employee's and would go out of their ways not to help if you have a question. Management was ok. They didn't seem to notice or care about how the waitstaff were treating each other

    Advice to Management

    Pay attention to the waitstaff. It seems as though you don't care about the staff, and don't do anything to help the people struggling


  7. Bertuccis Treats You Like Family.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Trainer/Bartender in Framingham, MA
    Former Employee - Server Trainer/Bartender in Framingham, MA

    I worked at Bertucci's full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I absolutely loved working here. I've since worked at several other restaurants and I am currently at another Italian restaurant as a server/ bartender (predominantly bartending). I owe everything I have gained in talent and discipline (when it comes to the restaurant and bar business) to Bertuccis. I fell in love with hospitality, teamwork, Italian food, and most of all, bartending. The managers care about you being successful and make you realize that there is no "useless employee" at Bertuccis. All of us together as a team made it what it is. And that's why it was a beautiful place to work at. After almost a year I did a boo-boo and got terminated. I always tell myself that I don't regret anything because I always learn from my mistakes, but the most effective feeling that had came into fruition based off my termination is the fact that I truly was successful because I cares, and still care, about Bertuccis. They were my family, and it wasn't even about the money. If you see bad reviews from employees, then I can bet your butt that they were just BAD employees. Any person can call any place bad, people have opinions. But it takes every single individual there to make it what it is and if one person doesn't try, then that will result in them not having a good experience. I would do anything in the world to be honored with another opportunity to work for Bertuccis in Framingham. Melissa Surber was the best General Manager I have ever had the pleasure of working for. I hope some day it happens again. Name: Brian Busa.

    Cons

    The only challenge is yourself, you having to be willing to learn and take constructive criticism because everyone there wants you to succeed. I worked with people who had poor work ethic, I guess that's a con. But the only con that's legit, is some people lack of ability to mold into a different environment than they are used to.

    Advice to Management

    Keep doing what you are doing, I love you guys.


  8. Helpful (1)

    The managers had little regard for scheduling requests and thought of workers as entirely dispensable.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Taker in Waltham, MA
    Former Employee - Order Taker in Waltham, MA

    I worked at Bertucci's part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good food, easy money, transferral to other of the chain's locations, nice coworkers, clean and sanitary kitchen, physically active job.

    Cons

    The restaurant had a very fast turnover for employees. This was because of scheduling difficulties and condescending managers who thought of employees as dispensable.

    Advice to Management

    Be more conscientious of the needs of your employees. I was in high school at the time I worked there and my part time job was not at all my priority. While I was happy with a set schedule, the schedule was always changing which lead to many conflicts with my schedule and much stress added to my life.


  9. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender
    Former Employee - Server/Bartender

    I worked at Bertucci's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quality food, busy, and flexible schedule. The managers were understanding and overall it was a good company to work for.

    Cons

    At the end of the day, it's still corporate. So it did have corporate guidlines to follow. Also, no benefits.

    Advice to Management

    Actually any visits we had from upper management were positive. They were always laid back. The only thing that would make employees life easier would be the opportunity for benefits.


  10. Decent place for a college kid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wait Staff
    Current Employee - Wait Staff

    I have been working at Bertucci's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good way to make cash on the side of your classes, most people are aroubd the same age with the exception of a few lifers .....

    Cons

    Management is unrealistic and expects things from you that cannot be attained generally speaking . Some employees are less than stand up members of society but usually nice enough ......use you're imagination

    Advice to Management

    Relax, stop trying to get servers to bother people about filling out surveys I have never once been asked to fill out a survey about a waiter by that waiter it's just awkward and accomplishes very little, there are other ways to gauge your guests level of satisfaction with their experience


  11. Great food Horrible management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bertucci's

    Pros

    The Food was great. They care about their customers

    Cons

    inconsistencies and discrepancies within the management system.



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