Best Bank
1.9 of 5 15 reviews
www.bestbank.com Brown Deer, WI 5000+ Employees

Best Bank Reviews

Updated Apr 30, 2014

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1.9 15 reviews

                             

67% Approve of the CEO

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Doug Levy

(3 ratings)

20% of employees recommend this company to a friend
15 Employee Reviews
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    What a company!

    Assistant Branch Manager (Current Employee)

    ProsYour voice matters. You can really take your career far if you work hard. Flexible schedule. Very hard to be fired. Coaches employees a lot and you can really learn a lot.

    ConsUnprofessional. Too much favoritism. Pay is on the low side. Inconsistency with policies and procedures. Driven by sales but require so much unnecessary work.

    Advice to Senior ManagementSome Managers should stop talking they way out of things and just do the work it take to excel. Management should stick to the basic and stop coming up with all this extra work that is not necessary.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Very short-sighted and poor management

    Manager (Former Employee)
    Atlanta, GA

    ProsDecent place to gain banking experience
    IT team is full of wonderful people
    Security Investigators are top notch

    ConsWhere do I begin?

    Growth potential is limited to a sales role

    Regional/market management (my former manager specifically) did not spend time cultivating or helping me grow as a person. Instead, they were quick to point the finger of blame and unwilling to accept their role in any problems experienced. Also, ideas that were suggested to create business growth were shut down and no legitimate reason was given.

    Extremely high sales goals (speaking of Georgia market)

    Advice to Senior ManagementIf you begin listening to your seasoned branch managers and other employees, you will see a reduction in turnover, an increase in morale and an overall willingness of employees (on the whole) to produce for a company that cares about them as a person.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    No room for growth

    Regional Manager (Former Employee)
    Norcross, GA

    ProsSmall, family owned bank. It's easy to see your impact on the company's bottom line, especially at the Regional Manager level. Senior management takes feedback from the field seriously.

    ConsWow...where do I start? There's a total lack of adequate training for new hires. Existing employees get no professional development to prepare them for higher positions. The company constantly tinkers with marketing, employee incentive plans, and products, hoping to find the right mix to help them reach profitability....To no avail

    Advice to Senior ManagementThose that were there during my tenure are gone; so my advice to the current regime is to follow in the footsteps of your predecessors and leave as soon as you can. Leave the Levy family to their "Titanic"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Disconnected Regional Management, Cutthroat Sales Envinronment, No breaks.

    Sales Associate (Current Employee)
    Dawsonville, GA

    Pros-No experience needed.
    -Paid training.
    -Not as strict as "normal" banks.

    Cons-Understaffed.
    -Sales over everything else.
    -Regional Management too harsh.
    -Awful, AWFUL customer service hotline ALWAYS pisses off customers, and "Tellers" take the brunt of it.
    -Individual Sales Goals means lots of drama/infighting over account "Sales".
    -Company actively tries to cheat employees out of bonus incentives.
    -Training is inadequate for BestBank, EXTREMELY inadequate for any other banking job.
    -Your success depends on your branch's location, not how well you do for the area.

    Advice to Senior ManagementAlright, so, no experience needed, and paid training. Good stuff, but the training is very inadequate. They drill you on transactions and account openings, but all they care about is making you go out in to the aisles of the grocery store the branch is located in and soliciting customers. People get mad at you. If you are pushy and annoying, this job is PERFECT for you.

    The customer service over the phone is HORRIBLE. Prepare to deal with very angry customers who were disrespected by some dimwit in a call center in Michigan.

    The individual sales goals are tough, but the infighting over who "gets credit" for an account will test your mettle.

    You are ALWAYS under pressure to get more accounts. You will ALWAYS be doing something wrong, or not performing up to par. If you're lucky, you'll get into a branch in a busy area where you'll never have to worry about "making goal", and all of your accounts will fall into your lap. Otherwise, prepare to be constantly hounded by Regional Managers who have nothing better to do than call you up and chew you out.

    BestBank/GuarantyBank offer very little in terms of banking/loan services. If you have BestBank/GuarantyBank on your resume, many other banks in the industry will pass you over compared to other job candidates. Training doesn't do much other than ensure you can do the bare minimum once you get to your branch: Everything else will be taught to you by others at your branch. Pray that they know what they're doing.

    The company WILL change what qualifies as "goals" for different sales percentages of products in order to make it harder for you to qualify for bonuses. For example, to get a customer to count as being enrolled in "Online Banking" (One of the "Categories" that contribute to getting a bonus), they have to enroll in online banking after a certain amount of time after they open an account. They recently changed it so that not only do they have to enroll, but log in, log out, and log in AGAIN for it to count. They do not notify you of these changes, and you miss out on your bonuses because of it.

    There are no breaks. Most branches are woefully understaffed, so taking a proper break won't happen. Sure, you might be able to take five minutes here or there, but if a customer comes up, you have to jump up and help them. 10+ hour shifts with no breaks are common. You'll have to stuff your face with the short downtimes you can manage. There are no chairs, either; you are on your feet the entire time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    use this job for a experinece for a better job

    Sales Associate (Current Employee)
    Atlanta, GA

    ProsNice co-workers, decent pay, with some nice benefits. good place to start

    ConsManager will be constantly jumping down your throat about making sales. unfair promotions. unrealistic goals. no traditional bank hours. decent place to start, just don't get stuck there

    No, I would not recommend this company to a friend

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    Security Specialist

    Security Officer (Former Employee)
    Atlanta, GA

    ProsEmployment, nothing more than that.

    ConsManagement, lack of professional skills.

    Advice to Senior ManagementManagement did not have a clue as to how to manage personnel.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Not worth your time!!

    Sales Associate (Former Employee)
    Atlanta, GA

    ProsThe company loves to promote from within so if you work hard you can advance really fast. The benefits are decent.

    ConsThe turn over rate is extremely high! Everyone from management to the sales associates just about do the same thing, so if you want to work in other areas out side of the teller line you can forget it.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Getting your foot in the door

    Personal Banker (Current Employee)
    Atlanta, GA

    ProsCompany allows you join on board with no propr banking experience. Depending on your manager, you are able to learn all aspects in running a branch. For an example, I am a personal banker. I don't only sale accounts, but I do teller transactions, audits, work on the scheduals, count the vault, make cold calls and much much more. If you ever want to move to another instituation, then you would already know the foundations, hot to run a branch. You could even apply to a manager position!

    ConsDepending on the person, you may not like in aisle sale. All of the best banks are located all in Kroger grocery stores. So a Personal banker positions at Best Bank is to basic go throughout the Kroger, walk up to customers and sale a account. Note: You may get discourage with the number of "no's(depending which branch). Remember: Each "no" you get, your that much closer to a "yes"

    No Personal banker 2 nor upper sales positions

    Advice to Senior ManagementEstablish other marketing means other then your front line team. Provide more products and service

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Worst bank ever

    Leadership (Current Employee)

    ProsTurn over is much higher then industry average, therefore getting promoted is easy, with little training and skill

    ConsThe executive leadership has no idea what they are doing. Throughout the last several years they have made poor and unprofitable decisions. The entire leadership team vacated. They have changed successful products like clear coverage that consumers already had without grandfathering existing customers in. They have no account management system. They have employee and customer attrition that is astronomical. They sold off thier shelter mortgage division to raise capital and yet they are still in hot water with the occ. Recently they increased wages to be more competitive but they are still significantly lower then everyone else, hence employee turnover. They do not offer any type of lending, consumer finance, or investment products, and therefore are considerd by many to be more of a cash advance place then an actual bank. Furthermore, although you can get your foot in the door, I have spoken to many recruiters from a multitude of banks who purposely pass up on candidates whom have worked at best bank or guaranty bank since there personal bankers and all other positions are not trained as you would expect a banker to be since they don't offer the product range that all other banks offer.
         In addition the company suffers from an identity crisis and has some of the poorest marketing campaigns ever conceived. In the 5 states they have locations in they are known as either best bank or guaranty bank, this defeats any reputation, respect, or branding you might hope to achieve with a potential customer. In comparison to other instore banks the marketing campaigns do nothing to draw attention and captivate potential customers. The turn around time to receive any offer they present such as 75 dollars when you set up direct deposit is over 3 months long. As comparative banks sign profit sharing deals and long term contracts/leases with thier grocery store partners I anticipate that best bank will fall by the wayside since they have no traditional stand alone branches in 90 percent of their markets.

    Advice to Senior ManagementSell the company, for what is left and walk away

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Its ok if you are good at sales

    Sales Associate (Current Employee)
    Decatur, GA

    ProsYou can move up in 6 months if your kiss your managers behind and meet your sells goal every month. You learn how to open accounts and work the teller lines

    ConsSALE, SALE, SALE! THATS ALL YOU DO!

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Best Bank reviews and ratings — including employee satisfaction and approval rating for Best Bank CEO Doug Levy. All 15 reviews posted anonymously by Best Bank employees.