Best Buy Reviews

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2.9
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Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
5 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

12 Employee Reviews

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  1. so-so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Merch Inventory in Bellevue, WA
    Former Employee - Sales Associate/Merch Inventory in Bellevue, WA

    I worked at Best Buy part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fantastic discount fun atmosphere to work in with the right staff and management. provided a good place to learn customer service

    Cons

    schedule fluctuated a ton, advancement was difficult ended up having to leave because of availability requirements which were silly.


  2. Helpful (1)

    Top salesman, got shown the door.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Specialist in Bellevue, WA
    Former Employee - Business Sales Specialist in Bellevue, WA

    I worked at Best Buy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay was good with no degree.

    Cons

    Hours were retail nights and weekends.
    Retail work is generally grueling and thankless.
    Big box electronics is a dead-end industry and will probably be crushed by the Amazons and Wal-Marts very soon.

    Advice to Management

    Bring back your better trained/paid sales associates.


  3. Best Buy was a great first retail job, there are many things you can learn about customer service here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant in Bellevue, WA
    Former Employee - Wireless Sales Consultant in Bellevue, WA

    I worked at Best Buy part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great discount and good people to work with.

    Cons

    Management can be passive aggressive, and standards can be fuzzy.


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  5. Four supervisor changes in less than a year...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Bellevue, WA
    Former Employee - Sales Consultant in Bellevue, WA

    I worked at Best Buy part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It's a job that pays your bills. The employee discounts on high-margin products like cables are alright, many times rivaling online prices for similar products.

    Cons

    High pressure to sell Geek Squad services and protection plans for devices since this is the easiest way for the company to make a ton of money, thus increasing the managers' bonuses. When managers aren't able to meet these services/protection plan quotas, they get canned. I had four different supervisors in less than a year. You do the math.

    A "rec sheet" that needs to be filled out for every customer. It's front and back. Are you kidding me? It's just another B.S. way to squeeze out more money from the customer by selling them garbage that they don't need.

    Advice to Management

    Value the people that have a passion for technology and work there. Do not hire idiots that don't know the first thing about a computer (or any other product in their respective department).

    I can't count the number of times that a customer has come up to me and said something along the lines of, "Wow, you sure seem to know a lot more than your colleagues!"


  6. Good discount, not much else.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Customer Service Agent in Bellevue, WA
    Former Employee - Geek Squad, Customer Service Agent in Bellevue, WA

    I worked at Best Buy part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Discount, downtime chatting with other employees, and the discount again. You might make some good friends while working there.

    Cons

    Management doesn't really do much until things get bad, then they just complain about arbitrary numbers corporate says needs improvement. Attendance rules (being >5 min late is the same as calling out, do it 4 times in a 6 month period and you're fired).

    Advice to Management

    From a long time employee, it seems that the higher up you get in the store, the less you care about your employees and the less work you have to do. This is the fundamental flaw with the in-store management system that corporate has setup, unfortunately I don't see this changing much.


  7. Sell Sell Sell Sell Sell Sell Sell Sell Sell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Agent (CIA) in Bellevue, WA
    Former Employee - Geek Squad, Agent (CIA) in Bellevue, WA

    I worked at Best Buy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very fun coworkers! I made quite a lot of long time friends there.

    Cons

    Sell Sell Sell Sell Sell

    Even if you're not in a position where you can sell, such as Geek Squad PC repair, you're still pressured to get credit card applications and sell.

    Advice to Management

    Upper management needs to realize they can't compete with Walmart and that physical stores are going out of business.


  8. Perfect.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Bellevue, WA
    Current Employee - Customer Service Associate in Bellevue, WA

    I have been working at Best Buy part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    all the employees are very knowledgeable abt latest technologies !

    Cons

    Benefits, Making new friends, and learn lots of info abt latest technology !


  9. Expect low pay forever, unless you get into management or corporate.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Team Specialist in Bellevue, WA
    Current Employee - Project Team Specialist in Bellevue, WA

    I have been working at Best Buy

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Employees are generally friendly. Managers are clear about work schedules and won't change your schedule for the week without asking.

    Cons

    Wages cap out very low. You are completely expendable unless you get to management level. Expectations and methods change all the time as the company chases profit.

    Advice to Management

    For the sake of employees, don't higher obvious losers. Bad employees drag down profit and hurt good employees.


  10. Managers are constantly howling you for you results

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales in Bellevue, WA
    Current Employee - Computer Sales in Bellevue, WA

    I have been working at Best Buy

    Disapproves of CEO
    Disapproves of CEO

    Pros

    good discount. pay is ok. good college job and great way to get in door of real world. started as cashier moved up to computer sales. great development program

    Cons

    lack of pay raises. managers are usually very self center and no regards for employees. seen plenty of worth employees get dumped over cost cutting moves

    Advice to Management

    show more recognition towards employee. constantly reminds us how much potential we can make but never really show as management collect too much bonus and pay for doing little or no work


  11. good money for an average job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Best Buy

    No opinion of CEO
    No opinion of CEO

    Pros

    the pay is great comparatively....little to no responsibility. if you make full time as a student, excellent tuition reimbursement available.

    Cons

    lots of risk to cost the company mucho money! up to 5k per transaction with midevil ordering systems equals lots of room for error. be prepared for heat from management for errors that are completely unrelated to your performance.

    Advice to Management

    an electronics company should be using top of the line sales and ordering equipment! please ditch every IBM machine in the company...it is for your own good!



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