Best Buy Reviews in Chicago, IL

Updated October 19, 2014
Updated October 19, 2014
5,971 Reviews
3.3
5,971 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,948 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 744 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 316 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 201 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 184 reviews)

More Highlights

190 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Deputy CIA Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Chicago, IL
    Current Employee - Operations Manager in Chicago, IL

    I have been working at Best Buy full-time (more than 8 years)

    Pros

    Great enviroment for development, career growth and new opportunities! I have been with the company for over 8 years and am still going.

    Cons

    Decline in leadership structure, workloads have increased due to newer operating model. Would like to have more leadership present.

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Home office specialist

    Former Employee - PC Home Office Specialist in Chicago, IL
    Former Employee - PC Home Office Specialist in Chicago, IL

    I worked at Best Buy full-time (more than an year)

    Pros

    Friendly work environment. Lots of sales orientated departmental goals to meet.

    Cons

    Tough to get salary raises, since it's not commission based

  3.  

    Awesome, If you want to become good at sales then you have an oppurtunity to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Crystal Lake, IL
    Current Employee - Sales Consultant in Crystal Lake, IL

    I have been working at Best Buy full-time (more than an year)

    Pros

    employee discount, you barely have to put things away and down stock like other retail jobs, there are some pretty amazing managers,

    Cons

    Boring after a while, not much unless you are looking to move up in the company, the systems slack sometimes and get pretty annoying after a while, they tend to over staff for the holidays and leave a lot of people without hours after January

    Advice to ManagementAdvice

    Offer more opportunities for improving sales associates, and spent more time trying to hire the right people instead of hiring people right away

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Specialist in Orland Park, IL
    Current Employee - Inventory Specialist in Orland Park, IL

    I have been working at Best Buy full-time (more than an year)

    Pros

    Excellent Discount
    You really gain a true understanding for retail
    Great work environment
    Tuition Assistance

    Cons

    Not compensated fairly
    retail hours
    back Friday

    Advice to ManagementAdvice

    Pay your employees

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    A good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Mobile Sales Associate in Tinley Park, IL
    Current Employee - Best Buy Mobile Sales Associate in Tinley Park, IL

    I have been working at Best Buy part-time (less than an year)

    Pros

    Best buy offers a good employee discount and the hours are usually pretty flexible, excluding holidays.

    Cons

    The hours can be very hectic around holidays and there is a lot of pressure to make credit goals.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent structure, good atmosphere, although the pay is falling behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Best Buy part-time (more than 10 years)

    Pros

    The several stores that I have worked for all have been fun and engaging places to work.

    Cons

    Best Buy starts employees out at a base pay rate that is well below other retail locations.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    College Town Employee, Not A Satisfying Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Theater Sales Associate in DeKalb, IL
    Former Employee - Home Theater Sales Associate in DeKalb, IL

    I worked at Best Buy part-time (more than 5 years)

    Pros

    Obviously the employee discount was a pro. Mainly the only reason I took the job to begin with
    Exposure to new technology

    Cons

    Poor management in my store, it was all about dollar signs, while understandable, though, in a small town, laughable. Getting mad at employees for not obtaining "new credit card applications" on a daily basis seems a bit...ludicrous. Not everyone wants a card, and second, the regular customers already have one. I'm a very realistic person when it comes to credit, and opening random store cards is not for everyone and not always advised, so after I would give a simple offer, and the customer would decline, I'm not going to continue selling it, and I was "reprimanded" multiple times for not cramming the cards down their throats.

    Pay was less than acceptable. I had worked as a sales associate for 4 years and new hire employees with no experience came in making more than I was after that amount of time. Absolutely unacceptable, and was my reason for leaving. Every attempt made to be compensated for the lack of pay went unanswered on ears that couldn't care less.

    Advice to ManagementAdvice

    Be realistic. Yes the retail environment is ever changing and competitive, but be a normal person to your employees and customers. Be open to a different style of sales from employees, selling "by a book" is assuming you're selling to robots, and it doesn't work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company for a long time, then it went downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Best Buy full-time (more than 10 years)

    Pros

    I learned so much at Best Buy! It was truly one of the most influential work experiences I've ever had. For a long time they were so very people-focused; development and training were top priorities. Not just at the store level, but fully supported and assisted by the district and regional management. Managers truly focused on promoting from within, cross-training; if you worked hard you were rewarded. This was also an energetic, upbeat, fun workforce. The people I worked with were awesome!

    Cons

    Uncertain job security, consistent and too frequent realignment of district and leadership, massive restructuring that caused a lot of job and talent loss, hours cut to the bone resulting in poor department coverage and frantic, stressed sales force.

    Advice to ManagementAdvice

    The CEO leadership 2009-2012 was haphazard at best, and often was negligent of feedback that was coming directly from the front line employees (who dealt with the customers more often than the upper management) who could see what was happening before the frantic, reactionary moves that were made by the CEO seemingly without long-term consideration the best competitive asset they had, their store associates. Best Buy invested time and energy into developing tenured associates and leaders and then fired them during restructures, sending all that talent to go work for their competitors.

    Negative Outlook
    No opinion of CEO
  10.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy Sales Associate in Schaumburg, IL
    Former Employee - Best Buy Sales Associate in Schaumburg, IL

    I worked at Best Buy full-time (more than an year)

    Pros

    Some two managers were outstanding, and some of the co-works are pretty cool too.

    Cons

    Good luck trying to have lunch or a beak. Its all about who likes you not how hard you work.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    crappy store crappy people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent (CIA) in Burbank, IL
    Former Employee - Geek Squad, Agent (CIA) in Burbank, IL

    I worked at Best Buy full-time (more than an year)

    Pros

    none, the store is terrible

    Cons

    terrible management and terrible people

    Advice to ManagementAdvice

    /a

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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