Best Buy Reviews

Updated July 27, 2015
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3.6
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Best Buy CEO Hubert Joly
Hubert Joly
5 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Speciality Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialty Sales Manager in Cleveland, OH
    Former Employee - Specialty Sales Manager in Cleveland, OH

    I worked at Best Buy (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, great discount, co-workers are awesome.

    Cons

    work/life balance, pressure to perform, turn-over

    Advice to Management

    Stop focusing on things that aren't as important.


  2. Helpful (1)

    Great Experience but Some Management Issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Channel Sales Associate in Cleveland, OH
    Current Employee - Multi Channel Sales Associate in Cleveland, OH

    I have been working at Best Buy part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Reasonable pay starting out, management cares about your future with the company, and is open to allowing you to move around in the store.

    Cons

    Most supervisors are incredibly lazy and don't do a thing. They say that they are to high up in the company to sell and deal with customers and that if a customer dare ever begin to talk with them it is your duty to pull them out of the conversation and take over for them so they can resume doing nothing. I just find it ridiculous that they are paid twice what sales associates are paid and think they should do half of the work. I understand the GM and the AM's needing to be kept out of selling because they actually have to deal with business operations, but the supervisors are supposed to sell and are tracked on their sales but the managers allow them to be lazy. There is no need to have a supervisor for every department especialy since they get paid almost $20/hr to do nothing. That is my only complaint about the company; supervisors are lazy and pointless, and the managers let them get away with it.

    Advice to Management

    Cut down on supervisors. The manager structure is great having one GM to oversee an Assistant Manager of Operations, and an Assistant Manager of Sales. However at the next level down there should only be 2 supervisors for the store not 10!! The concept of the "leader" position is a much better idea and each department should have a lead, but one that is expected to sell and actively engage to the same standards of the other sales associates. Best buy currently employees this method for some smaller departments but it is ineffective and again wasteful of resources. There is in every store a "Front End Leader" and a "Back Office Leader" which makes no sense because they are essentially the same position. The Front End Leader does Back Office tasks and does not assist the Front End Team at Customer Service or Front Lanes. Now to be fair there is not necesaarily a lot of work to be done at front end so it is not necisaeily his/her fault but the position has to go because they only need one customer service rep and one MCSA, if there is an issue the Back Office Leader could assist. My Idea for In Store Structure: General Manager ------------------------------- OPS AM and Sales AM ----------------------------- (2) Floor Supervisors / MOD's ------------------------------------- Dept Leaders (Held to same sales quota) ---------------------------------------------- Sales Associates and Sales Support Associates


  3. Great for people who love change!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Best Buy full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Endless interaction with public. First hand look at new electronics. Employee discount is the best out there.

    Cons

    The company is constantly changing which could be viewed as a pro but it also means that your position could be eliminated over night. It was hard to move up in the company for the same reason.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fun and rewarding atmosphere but low pay sales job with pushy management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Best Buy part-time (More than a year)

    Pros

    Best buy offered great online learning seminars to learn more about new and exciting products and services which allowed employees to better understand what they are selling and know what they are talking about. Enjoyed working with upbeat coworkers that were excited to come to work and help customers with their buying needs.

    Cons

    Management can be pushy to make sales and really strive to make sure customers don't walk out empty handed. I feel that they focused more on numbers than coaching and mentoring their team to satisfy the customer.

    Advice to Management

    Try not to be so hard on your team when it comes to sales numbers and rather provide advice and expertise to better your sales team.


  6. Best Buy is getting things together

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Supervisor in Cleveland, OH
    Current Employee - Warehouse Supervisor in Cleveland, OH

    I have been working at Best Buy full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    New leadership has an intelligent vision to move company forward. Best Buy places a tremendous trust in front line leadership, at least on the supply chain side. Haven't seen any micromanaging so far. Embraces diversity and takes care of employees pretty well for any industry, let alone retail.

    Cons

    I'd say the cons are more industry related than anything specific to Best Buy. Amazon has killed margins for everyone and shrinking margins mean shrinking profits and everything else bad that goes along with it. BBY is doing it's best to compensate its employees as well as it can in a space that really isn't very friendly to that behavior.

    Advice to Management

    I would say continue to promote distribution channels, i.e. delivery from store and home delivery and get Pac Sales in as many markets as will support the concept. High end appliances have high margins and high margins mean better compensation.


  7. Not a terrible environment and it can pay well if you have a good manager but I had very little training when I started

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Sales Specialist in Cleveland, OH
    Former Employee - Computer Sales Specialist in Cleveland, OH

    I worked at Best Buy part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Ability to move up in the company Company had good employee benefits Not commission based but bonus with base pay Pretty much if you hit your numbers and can prove in front of management that you can consistently you'll get what you want. If you don't you will hate your job and I have seen people cry.

    Cons

    High stress environment - pressure to push attachments and not products Need to make good sales Pain to get an interview even for qualified candidates Management will essentially dictate if you like working here and I have seen them make employees cry by telling them they suck. Also management will randomly tell you that you have to do more than what is in your job description and you are not expected to argue back.

    Advice to Management

    Better leadership but I from you can see in the stocks and company performance this has changed a little.


  8. Going downhill fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Cleveland, OH
    Current Employee - Supervisor in Cleveland, OH

    I have been working at Best Buy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good pay young people keep it fresh

    Cons

    sales numbers are becomeing to big, pushy managers, unhealthy life work balance. I was told I had to earn a home life

    Advice to Management

    Treat your employees better. I tell people not to shop there now


  9. Retail...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Best Buy full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You will make friends for life. Great first job where you will learn a lot of skills in this job that will help you in future careers. Plus the discount isn't too shabby either.

    Cons

    You won't move up unless you are a favorite. There is not as much growth in this company for employees as there once was previously.

    Advice to Management

    Employees are valuable to your company. They put in effort everyday to be the best they can for you.


  10. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cleveland, OH
    Current Employee - Sales Manager in Cleveland, OH

    I have been working at Best Buy (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great culture - team environment is guaranteed. Management is always engaged with employees and customers to improve work and shopping experience for both sides.

    Cons

    As with any retail job, the hours can be long. It's hard to find anyone in a bad mood when working here.


  11. a company trending downward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Cleveland, OH
    Former Employee - Assistant Manager in Cleveland, OH

    I worked at Best Buy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits, if you are full-time. Some solid accommodations w partner brands in terms of discounts. Depending on your store, you can take advantage of extra savings on open box items.

    Cons

    Way too much politics, especially with store level management and above. Company fosters a system of "it's not what you know but who you know" to the extreme...typically, most supervisors, managers and district staff know each other and have been doing favors for others for years. Severely understaffed due to poor sales and a failure to adjust accordingly to the advent of Internet sales by amazon. This puts a strain on the staff to perform. Geek squad is nothing but a ripoff, most of the services they charge for you can either do yourself or have someone do it for 1/4 the price. Basically a popularity contest, the more they like you, the safer your job is. the minute you do something to anger someone, or cause more work for the higher ups, consider yourself on shaky ground. Highly unethical places. People taking bribes to hire employees, Poor policy on dating coworkers which is never upheld, tons of theft and a general failure to help customers immediately and correctly. and, Best buy claims to bring out the best in their employees but go into any store and see how most of them are beat down left and right because they either got passed over for a promotion, or treated like crap so much that they hate working there.

    Advice to Management

    if you're not willing to do the work in training and supporting your staff, then how do you expect people to shop your stores?



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