Best Buy Reviews

Updated March 24, 2015
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  • Cleveland, OH
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3.4
16 Reviews
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Best Buy CEO Hubert Joly
Hubert Joly
2,475 Ratings

16 Employee Reviews

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  1. Fun and rewarding atmosphere but low pay sales job with pushy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Best Buy part-time (more than a year)

    Pros

    Best buy offered great online learning seminars to learn more about new and exciting products and services which allowed employees to better understand what they are selling and know what they are talking about. Enjoyed working with upbeat coworkers that were excited to come to work and help customers with their buying needs.

    Cons

    Management can be pushy to make sales and really strive to make sure customers don't walk out empty handed. I feel that they focused more on numbers than coaching and mentoring their team to satisfy the customer.

    Advice to ManagementAdvice

    Try not to be so hard on your team when it comes to sales numbers and rather provide advice and expertise to better your sales team.

  2. Best Buy is getting things together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Supervisor in Cleveland, OH
    Current Employee - Warehouse Supervisor in Cleveland, OH

    I have been working at Best Buy full-time

    Pros

    New leadership has an intelligent vision to move company forward. Best Buy places a tremendous trust in front line leadership, at least on the supply chain side. Haven't seen any micromanaging so far. Embraces diversity and takes care of employees pretty well for any industry, let alone retail.

    Cons

    I'd say the cons are more industry related than anything specific to Best Buy. Amazon has killed margins for everyone and shrinking margins mean shrinking profits and everything else bad that goes along with it. BBY is doing it's best to compensate its employees as well as it can in a space that really isn't very friendly to that behavior.

    Advice to ManagementAdvice

    I would say continue to promote distribution channels, i.e. delivery from store and home delivery and get Pac Sales in as many markets as will support the concept. High end appliances have high margins and high margins mean better compensation.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Not a terrible environment and it can pay well if you have a good manager but I had very little training when I started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Sales Specialist in Cleveland, OH
    Former Employee - Computer Sales Specialist in Cleveland, OH

    I worked at Best Buy part-time (more than a year)

    Pros

    Ability to move up in the company
    Company had good employee benefits
    Not commission based but bonus with base pay

    Pretty much if you hit your numbers and can prove in front of management that you can consistently you'll get what you want. If you don't you will hate your job and I have seen people cry.

    Cons

    High stress environment - pressure to push attachments and not products
    Need to make good sales
    Pain to get an interview even for qualified candidates

    Management will essentially dictate if you like working here and I have seen them make employees cry by telling them they suck. Also management will randomly tell you that you have to do more than what is in your job description and you are not expected to argue back.

    Advice to ManagementAdvice

    Better leadership but I from you can see in the stocks and company performance this has changed a little.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Cleveland, OH
    Current Employee - Supervisor in Cleveland, OH

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    good pay young people keep it fresh

    Cons

    sales numbers are becomeing to big, pushy managers, unhealthy life work balance. I was told I had to earn a home life

    Advice to ManagementAdvice

    Treat your employees better. I tell people not to shop there now

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Retail...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Best Buy full-time (more than 5 years)

    Pros

    You will make friends for life. Great first job where you will learn a lot of skills in this job that will help you in future careers. Plus the discount isn't too shabby either.

    Cons

    You won't move up unless you are a favorite. There is not as much growth in this company for employees as there once was previously.

    Advice to ManagementAdvice

    Employees are valuable to your company. They put in effort everyday to be the best they can for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Cleveland, OH
    Current Employee - Sales Manager in Cleveland, OH

    I have been working at Best Buy (less than a year)

    Pros

    Great culture - team environment is guaranteed. Management is always engaged with employees and customers to improve work and shopping experience for both sides.

    Cons

    As with any retail job, the hours can be long. It's hard to find anyone in a bad mood when working here.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. a company trending downward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Cleveland, OH
    Former Employee - Assistant Manager in Cleveland, OH

    I worked at Best Buy full-time (more than 5 years)

    Pros

    Decent benefits, if you are full-time. Some solid accommodations w partner brands in terms of discounts. Depending on your store, you can take advantage of extra savings on open box items.

    Cons

    Way too much politics, especially with store level management and above. Company fosters a system of "it's not what you know but who you know" to the extreme...typically, most supervisors, managers and district staff know each other and have been doing favors for others for years.

    Severely understaffed due to poor sales and a failure to adjust accordingly to the advent of Internet sales by amazon. This puts a strain on the staff to perform.

    Geek squad is nothing but a ripoff, most of the services they charge for you can either do yourself or have someone do it for 1/4 the price.

    Basically a popularity contest, the more they like you, the safer your job is. the minute you do something to anger someone, or cause more work for the higher ups, consider yourself on shaky ground.

    Highly unethical places. People taking bribes to hire employees, Poor policy on dating coworkers which is never upheld, tons of theft and a general failure to help customers immediately and correctly.

    and, Best buy claims to bring out the best in their employees but go into any store and see how most of them are beat down left and right because they either got passed over for a promotion, or treated like crap so much that they hate working there.

    Advice to ManagementAdvice

    if you're not willing to do the work in training and supporting your staff, then how do you expect people to shop your stores?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. A fun place to work until management decided to change sales floor, with floating sales people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Fun culture and nice discount I also enjoyed the customers and my fellow employees and as a customer I would visit Best buy once a week to now maybe once every 3 months, because I can never find what I want or can NEVER FIND AN ASSOCIATE UNLESS it is home theater or computers

    Cons

    low hourly wage and the sales process was changed from experts in certain areas of the store to floating sales which meant the customer lose the expert in cameras or media who new the new songs and where to find anything,recently I went to Best Buy to buy a CD but even though inventory said 6 available no one could find them..sad

    Advice to ManagementAdvice

    trust your sales force and please rethink this "new sales program because it annoys me and I am sure other customers, I went from a guy who as a customer loved the place so much i got a job there to a guy who hardy goes to the stores anymore

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Meh....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Cleveland, OH
    Current Employee - Sales in Cleveland, OH

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    If you're in high school or college, it's good enough for spending money.

    Cons

    Pay wasn't great and the managers are very demanding, always pushing you to "make your numbers" as though you aren't trying hard enough in the first place... They get a bonus if their store hits a certain figure, but the actual sales teams do not.

    Advice to ManagementAdvice

    Hire better, smarter, and mor professional store managers.

    Doesn't Recommend
    No opinion of CEO
  11. Disconnected Message

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Cleveland, OH
    Current Employee - Sales Consultant in Cleveland, OH

    I have been working at Best Buy part-time (less than a year)

    Pros

    Fun atmosphere, meet all different sorts of people, helping customers solve their problems is rewarding.

    Cons

    Best Buy preaches its values as no customer goes unserved and no employee goes untrained. Sounds great and something employees can believe in and rally around, but in reality, BBY does not live up to these values. Training is minimal and scattered. Once you hit the floor the customer service first idea is quickly abandoned for closing sales, upsells, GSP, branded payments and selling services. There is a clear disconnect.

    Advice to ManagementAdvice

    Apply the values you preach. Train your people well, be experts, solve problems for customers. Stop selling and lead customers through a buying experience. The key to building a relationship with anyone for any reason is helping someone solve a problem and expect nothing in return. Live that approach for a while.

    Negative Outlook
    Approves of CEO

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