Best Buy Reviews

Updated June 25, 2015
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3.5
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Best Buy CEO Hubert Joly
Hubert Joly
14 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

27 Employee Reviews

Sort: Popular Rating Date
  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colorado in Denver, CO
    Current Employee - Colorado in Denver, CO

    I have been working at Best Buy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Helpful coworkers and great management

    Cons

    Hours are not as much as expected


  2. It's retail after all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Denver, CO
    Current Employee - Customer Service Specialist in Denver, CO

    I have been working at Best Buy (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun environment, great co-workers, discount is ok, outstanding performance is not recognized, so it is very difficult to get to fired.

    Cons

    Outstanding performance is not recognized on the company level (manager will give kudos, but not monetary recognition). No benefits for part timers, and no overtime pay for part timers (even when they work beyond 40 hours).

    Advice to Management

    Look to performers to offer career advancement opportunities.


  3. Great company to grow in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Denver, CO
    Current Employee - Sales Team Leader in Denver, CO

    I have been working at Best Buy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to part time for, or to grow as a leader and advance. Competitive pay, bonus, great employee discount/accommodations, free prizes/vacation giveaways, etc.

    Cons

    Moving up causes work life balance to become as close to non existent as one can imagine. Of course many variables to consider: location, support from leadership team, store's performance, etc. Hourly worker (non-leadership) compensation seems to have many gaps. Some get paid very low, other get paid relatively well.

    Advice to Management

    Work life balance. Not everyone wants to becoming a General Manager.


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  5. Best buy stores

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Denver, CO
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Denver, CO

    I have been working at Best Buy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment and had a great GM at the first locations i was employed.

    Cons

    I should have been made more.

    Advice to Management

    Get rid of managers who love the politics and love to play favorites.


  6. Very interesting company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Specialist in Denver, CO
    Current Employee - Appliance Specialist in Denver, CO

    I have been working at Best Buy part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, employee discount, 5% match on your 401k, health insurance co pays are not too bad depending on what teir you have, paid trainings.

    Cons

    Difficult to to advance to full time.


  7. Flexible hours, decent supervisors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Denver, CO
    Former Employee - Retail Sales Consultant in Denver, CO

    I worked at Best Buy part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours worked well while taking full time college courses. My direct supervisors were personable and somewhat caring.

    Cons

    Maintaining the store at the end of a shift is rushed. Frequent required online training which teaches you how to be corny about sales.


  8. Helpful (1)

    Great people and great environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at Best Buy full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive and friendly atmosphere with good HR policies. The benefits are very good compared to other retail jobs and the atmosphere is very positive.

    Cons

    You have to apply separately for a full time position when there is an opening and there are usually multiple applicants, so even with good job performance it can sometimes take a while to get out of a part time position.


  9. It worked for a bit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Denver, CO
    Former Employee - Solutions Specialist in Denver, CO

    I worked at Best Buy full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Depending on the store: The environment can be super friendly and engaging. The discounts were great and overall it was better than not.

    Cons

    The pay is awful, holidays are awful, the discounts got worse, the company fires as much as it hires, prepare to work with kids and adults who act like kids.

    Advice to Management

    Better compensation, interactive training, better engagement w/ your employee


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO

    I worked at Best Buy part-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Easy job, fun working with technology

    Cons

    Getting beat by Amazon, little room for growth


  11. Helpful (1)

    Too much scripting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at Best Buy part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The customers are great for the most part. Every day brings an interesting challenge.

    Cons

    I am no longer a human being on the phone with these people. Why even bother hiring humans to read these scripts? An IVR could do it, and the IVR wouldn't draw a salary. Some people who call in already think I am an IVR because of the scripts, they start barking out commands like people tend to do when they are talking to a computer. It would be funny if it weren't for the obvious conclusion you have to draw from this. I see the writing on the wall and I am looking for work because I know you won't keep us once you figure out how to make an IVR work for this line of business.

    Advice to Management

    I take sales over the phone. I'm good at it. My record speaks for itself. Or it did until all the scripting started. I understand the reasoning behind it. There are agents who need the scripts. But by idiot proofing the process against those agents, you've cut the good agents off at the knees. You will reduce the entire workforce to mediocrity with these scripts. There is a certain segment of the population who would prefer an IVR, so I can see the advantage of setting one up for basic sales. However, there comes a point in some transactions where the caller is going to want to speak to a live human being. They should have an option to do so, and that human being had ought to be working with minimal scripting. When you have that set up working please keep me in mind. I like my job. Some scripting is necessary. But the level of scripting going on now is extremely disheartening and actively interfering with me giving my best.



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