Best Buy Reviews

Updated June 30, 2015
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3.4
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Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,820 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

7,877 Employee Reviews

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  1. Helpful (7)

    Best Job I've Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Akron, OH
    Current Employee - Sales Associate in Akron, OH

    I have been working at Best Buy part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have an amazing team that worked with me every step of the way! The manager hired really great people. During the holidays I received a large pay check! Best Buy's employee discount is great.

    Cons

    The demographic I work in is very difficult to work with. Customers are deciding between buying food or a cell phone. It is hard to make the sale with them. They are usually "just looking" or only come during sales.

    Advice to Management

    Please understand how hard it is to sell to people who do not have money. Turning a "just looking" customer into a big sale is hard.


  2. Helpful (2)

    Excellent job for productive employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Hanover, MD
    Current Employee - Customer Service Specialist in Hanover, MD

    I have been working at Best Buy (Less than a year)

    Recommends
    Recommends

    Pros

    The greatest perk of working at best buy is that you will be recognized if you do your job well.
    Many people work hard but receive little recognition for it in other companies.
    Best buy will assess you DAILY on how well you are doing.

    Cons

    BE WARNED: don't work here if you know for a fact that you don't work hard.
    Management told me that "the way you get hours here is to be productive".

    There is a lot of pressure on you to perform well.

    Advice to Management

    Be sure to assign team leaders that can do more than "leadership".
    Nothing is worse than a team leader who is trying to "show me how to sell" when they can't do it themselves.


  3. Computer and DI sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice way to get some experience in sales. Higher pay compared to some other minimum wage part time jobs. Flexible hours with exception on Holiday season. Nice place to work while in school.

    Cons

    It is sales, and thus has quotas to meet even though there isn't really commission. A lot of online training feels ineffective.

    Advice to Management

    I feel that online training should be tweaked a bit.


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  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time

    Pros

    Company respects employees and works together as a team

    Cons

    retail job hours can be daunting with family life

    Advice to Management

    Keep finding ways to promote from within and find ways to create individual incentives for working hard


  6. Great Experience!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales Associate in San Juan, PR
    Current Employee - Computer Sales Associate in San Juan, PR

    I have been working at Best Buy (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incentives to keep employees happy. Employee Discount is the best!

    Cons

    Lower Salaries in Puerto Rico.

    Advice to Management

    Better Salaries in Puerto Rico Stores!!


  7. Helpful (2)

    Intense and Rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Parsippany, NJ
    Former Employee - General Manager in Parsippany, NJ

    I worked at Best Buy

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Managing in a high-volume environment. Much better than specialty retail where days drag. Here, your days will fly. What seems like a 10-hour shift will "feel" like 6-hours. Sales driven environment that is done right (focus on behaviors and process for results).

    Cons

    New CEO company has lost it's way of our culture. Miss when Brad/Schulze ran the show, as they worked hard to not lose sight that retail is about people.

    New CEO and his CFO have stated in meetings "We do not care about your culture"...from someone who never had retail background.

    History shows one Bob Nardelli, CEO of Home Depot modeled a similar philosophy...I understand it did not work out too well for him as well.

    Advice to Management

    Retail is people. The employee and the customer. Win the employee and they will die for the customer (Source: Top 100 Companies to Work For)

    Enable GM/DMs to share their opinion without a filter, unguarded, without political ramifications, and take the ideas. Brad Anderson made the servant leadership/inverted corporate pyramid THE corporate model in retail...and he was on the cover of Fortune as Company of the Year.


  8. NIce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Detroit, MI
    Current Employee - Sales Consultant in Detroit, MI

    I have been working at Best Buy (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open box, wide array of customers, upbeat atmosphere. Awesome Coworkers.

    Cons

    Not so happy customers, sometimes its hot.


  9. Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    Good discounts, lots of info given to complete the job.

    Cons

    Long shifts, customers get mad when you don't give them one on one attention.


  10. Geek Squad Consultation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy part-time (Less than a year)

    Pros

    It was a very fast process. Applyied online, it took me two interview in the same day. One was with an assitant manager the other was with Store Manager. The store manager is the one that decides the pay rate. Good enviroment.

    Cons

    They have a very low pay rate. They should incriease the salary.. You have to do so many e learning to get started with the position. Many angry customer.


  11. Since The Restructure Things Are On The Up And Up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Joliet, IL
    Current Employee - Sales Associate in Joliet, IL

    I have been working at Best Buy part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture and values of the company are the best thing about it. They invest in their employees & have created a system that they believe in. It works, and great business is finally looking sustainable.

    Cons

    The pay is on the low side. The career opportunities aren't that great. The glass ceiling becomes an issue at a quicker point than usual in this company.

    Advice to Management

    I understand the wages coinciding with the state of the company. Since it looks as though you've rebounded successfully the pay could be better.



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