Best Buy Reviews

Updated July 4, 2015
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3.4
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Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,820 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

7,921 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (9)

    Best Job I've Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Akron, OH
    Current Employee - Sales Associate in Akron, OH

    I have been working at Best Buy part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have an amazing team that worked with me every step of the way! The manager hired really great people. During the holidays I received a large pay check! Best Buy's employee discount is great.

    Cons

    The demographic I work in is very difficult to work with. Customers are deciding between buying food or a cell phone. It is hard to make the sale with them. They are usually "just looking" or only come during sales.

    Advice to Management

    Please understand how hard it is to sell to people who do not have money. Turning a "just looking" customer into a big sale is hard.


  2. Helpful (4)

    Excellent job for productive employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Hanover, MD
    Current Employee - Customer Service Specialist in Hanover, MD

    I have been working at Best Buy (Less than a year)

    Recommends
    Recommends

    Pros

    The greatest perk of working at best buy is that you will be recognized if you do your job well.
    Many people work hard but receive little recognition for it in other companies.
    Best buy will assess you DAILY on how well you are doing.

    Cons

    BE WARNED: don't work here if you know for a fact that you don't work hard.
    Management told me that "the way you get hours here is to be productive".

    There is a lot of pressure on you to perform well.

    Advice to Management

    Be sure to assign team leaders that can do more than "leadership".
    Nothing is worse than a team leader who is trying to "show me how to sell" when they can't do it themselves.


  3. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PCHO Sales Consultant in Humble, TX
    Current Employee - PCHO Sales Consultant in Humble, TX

    I have been working at Best Buy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy access to upper management
    They are on the floor with you
    Good pay
    If you work in sales it's very easy to take days off
    Lots of employee training, they always make sure you know a good amount of info for the products

    Cons

    Lack of discipline
    They give to many chances to employees whom harm the cohesiveness of the department
    Multiple employees steal sales and the management always looks over it

    Advice to Management

    Listen to employees
    If more than one complains about stolen sales by the same person, you should heed there advice


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  5. Helpful (2)

    Mobile Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy Mobile Sales Associate
    Former Employee - Best Buy Mobile Sales Associate

    I worked at Best Buy part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Best Buy Mobile for me was one of my favorite departments. Its different from everyone else. People leave super happy with their phones when you give them great customer service. Discount are always great there. One thing that stands out the most is bonus. They take 30% of last months pay if you double bonus and give it to you the following month. Its super great specially if you busted your butt that month. Mobile has the best bonus out all departments so its great. And last you spend more time with customers here, so lots of networking is involved and you can get personal with the customer.

    Cons

    Best Buy Mobile is not for everyone. Not only are you dealing with selling but you have to know every companies promotions every week. Im talking about ATT, Verizon and Sprint. Your also dealing with peoples bill. As my time there for 2 years I've never screwed anyones bill but some people have. So be careful as some stuff is not reservable after 14 days. Your dealing with people ignorant people at times, but thats normal. Best Buy Mobile as the most accessories in any department. CLOSING is worst thing ever. Long hours during closing. My store closed at 9 and we would leave by 12:30am-1:00am. For the most part you work from 4pm-1am. Moving up in the company works like this...either out shine everyone else and show maturity or be cool with manager while showing maturity. Its a politcal game.

    Advice to Management

    Have warehouse close or help Mobile.


  6. Fun Job if they Give You Hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The higher base salary and benefits were good. Good sense of teamwork. Can't beat selling what you love. Bonuses if your team is doing well.

    Cons

    The major problem is the short and constantly shifting schedule. I was looking for full time for a year with them but never got it. I could not steadily hold another job while I worked there because of the shifting schedules.

    Advice to Management

    Set up workers with a steady schedule.


  7. Geek Squad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Good company, always something to learn and different to do.

    Cons

    We go through changes too often.

    Advice to Management

    Change is good and we need to change, we just need to get good at the last change before we change again.


  8. Great place to work and grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialty Sales Manager - Connections in Independence, MO
    Current Employee - Specialty Sales Manager - Connections in Independence, MO

    I have been working at Best Buy (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company cares about your growth and provides substantial investments in your training. Benefits are good and and comprehensive.

    Cons

    Normal cons of retail include random hours and the stress of the holiday season. Pay scale for mobile associates is under the industry average which makes it difficult to keep good talent for an extended period of time.


  9. Team Lead or Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile Lead in Land O' Lakes, FL
    Current Employee - Best Buy Mobile Lead in Land O' Lakes, FL

    I have been working at Best Buy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Always having the chance to experience new technology before mass consumers. Always having the "latest and greatest".

    Cons

    This is a retail position and it comes with retail hours. Obviously that is part of it. With being a lead, the hours are longer than a typical full-time shift. Having the run around take overrides, answer manager calls, take care of irate customers.

    Advice to Management

    Be more willing to actually step up and help employees when it is busy instead of "cracking a whip" over employees to scramble and help everyone.


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Morgantown, WV
    Former Employee - Sales Associate in Morgantown, WV

    I worked at Best Buy full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A great place to work with a team atmosphere that promoted competition between departments.

    Cons

    Simply not enough customers or inventory to be effective at times.

    Advice to Management

    Inventory, inventory, inventory. I don't know how many times I lost sales due to not have a product available.


  11. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time

    Pros

    Company respects employees and works together as a team

    Cons

    retail job hours can be daunting with family life

    Advice to Management

    Keep finding ways to promote from within and find ways to create individual incentives for working hard



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