Best Buy Reviews

Updated July 3, 2015
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3.4
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Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,820 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

7,899 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (9)

    Best Job I've Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Akron, OH
    Current Employee - Sales Associate in Akron, OH

    I have been working at Best Buy part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have an amazing team that worked with me every step of the way! The manager hired really great people. During the holidays I received a large pay check! Best Buy's employee discount is great.

    Cons

    The demographic I work in is very difficult to work with. Customers are deciding between buying food or a cell phone. It is hard to make the sale with them. They are usually "just looking" or only come during sales.

    Advice to Management

    Please understand how hard it is to sell to people who do not have money. Turning a "just looking" customer into a big sale is hard.


  2. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time

    Pros

    Company respects employees and works together as a team

    Cons

    retail job hours can be daunting with family life

    Advice to Management

    Keep finding ways to promote from within and find ways to create individual incentives for working hard


  3. Best Buy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer/Digital Imaging Team Lead in Topeka, KS
    Current Employee - Computer/Digital Imaging Team Lead in Topeka, KS

    I have been working at Best Buy (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management, fun atmosphere, excellent training programs and competitive pay.

    Cons

    The computers we use are very slow. The resource software does not function well.

    Advice to Management

    Take more time to acknowledge the good work that employees do. If management talks to you it's always about what you are falling behind in.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Best Buy

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Get great customer experience learn about technology

    Cons

    Hard to move up for a higher position


  6. Helpful (2)

    Mobile Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy Mobile Sales Associate
    Former Employee - Best Buy Mobile Sales Associate

    I worked at Best Buy part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Best Buy Mobile for me was one of my favorite departments. Its different from everyone else. People leave super happy with their phones when you give them great customer service. Discount are always great there. One thing that stands out the most is bonus. They take 30% of last months pay if you double bonus and give it to you the following month. Its super great specially if you busted your butt that month. Mobile has the best bonus out all departments so its great. And last you spend more time with customers here, so lots of networking is involved and you can get personal with the customer.

    Cons

    Best Buy Mobile is not for everyone. Not only are you dealing with selling but you have to know every companies promotions every week. Im talking about ATT, Verizon and Sprint. Your also dealing with peoples bill. As my time there for 2 years I've never screwed anyones bill but some people have. So be careful as some stuff is not reservable after 14 days. Your dealing with people ignorant people at times, but thats normal. Best Buy Mobile as the most accessories in any department. CLOSING is worst thing ever. Long hours during closing. My store closed at 9 and we would leave by 12:30am-1:00am. For the most part you work from 4pm-1am. Moving up in the company works like this...either out shine everyone else and show maturity or be cool with manager while showing maturity. Its a politcal game.

    Advice to Management

    Have warehouse close or help Mobile.


  7. Helpful (3)

    Excellent job for productive employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Hanover, MD
    Current Employee - Customer Service Specialist in Hanover, MD

    I have been working at Best Buy (Less than a year)

    Recommends
    Recommends

    Pros

    The greatest perk of working at best buy is that you will be recognized if you do your job well.
    Many people work hard but receive little recognition for it in other companies.
    Best buy will assess you DAILY on how well you are doing.

    Cons

    BE WARNED: don't work here if you know for a fact that you don't work hard.
    Management told me that "the way you get hours here is to be productive".

    There is a lot of pressure on you to perform well.

    Advice to Management

    Be sure to assign team leaders that can do more than "leadership".
    Nothing is worse than a team leader who is trying to "show me how to sell" when they can't do it themselves.


  8. Sales supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Bonus structure
    Team oriented
    Coaching a team

    Cons

    Hard to manage both work and personal life.
    Not enough time to get everything done at work.


  9. Best Buy 1020

    Current Employee - Anonymous Employee in Indio, CA
    Current Employee - Anonymous Employee in Indio, CA

    I have been working at Best Buy part-time (Less than a year)

    Pros

    You learn a lot about the new technology coming out and being in this company allows you to be among the first to know.

    Cons

    Slow business means slow hours.

    Advice to Management

    Being treated based on your work ethic rather than favoritism would be fair.


  10. Helpful (2)

    Intense and Rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Parsippany, NJ
    Former Employee - General Manager in Parsippany, NJ

    I worked at Best Buy

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Managing in a high-volume environment. Much better than specialty retail where days drag. Here, your days will fly. What seems like a 10-hour shift will "feel" like 6-hours. Sales driven environment that is done right (focus on behaviors and process for results).

    Cons

    New CEO company has lost it's way of our culture. Miss when Brad/Schulze ran the show, as they worked hard to not lose sight that retail is about people.

    New CEO and his CFO have stated in meetings "We do not care about your culture"...from someone who never had retail background.

    History shows one Bob Nardelli, CEO of Home Depot modeled a similar philosophy...I understand it did not work out too well for him as well.

    Advice to Management

    Retail is people. The employee and the customer. Win the employee and they will die for the customer (Source: Top 100 Companies to Work For)

    Enable GM/DMs to share their opinion without a filter, unguarded, without political ramifications, and take the ideas. Brad Anderson made the servant leadership/inverted corporate pyramid THE corporate model in retail...and he was on the cover of Fortune as Company of the Year.


  11. Decent for a sales environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Associate in Akron, OH
    Former Employee - Inventory Associate in Akron, OH

    I worked at Best Buy

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Discounts, Fast Paced, great co-workers

    Cons

    Favoritism , Working inventory is hard work (and very hot work in the summers) for little to know recognition

    Advice to Management

    Why am i working in the warehouse when geek squad employees are coming to me for hardware questions?



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