Best Buy

www.bestbuy.com

Best Buy Reviews

Updated January 26, 2015
Updated January 26, 2015
6,560 Reviews
3.3
6,560 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,247 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Mobile Manager

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Pros

    Good Place to grow and work with good people.

    Cons

    To many politics and they will keep you in the dark.

    Negative Outlook
  2. 1 person found this helpful  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    great discounts, atmosphere, accepting of lgbt

    Cons

    overcoming rejection, slow at times

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Fun to work at while it's stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Best Buy part-time (less than an year)

    Pros

    Employee Discounts are always a plus, you develop close friendships with coworkers, and grow a learning on modern technology. It's useful if you are majoring in photography, business, or IT.

    Cons

    Rude customers can ruin your day, people always want to use your discount its OK to say no because it's yours (not being selfish), some times it gets unprofessional as employees talk among each other in front of customers.

    Advice to ManagementAdvice

    Even when there are days you think that are not busy, always put a decent amount of people on the schedule in their departments, especially FRONT LANES. Train and advise your employees more on the technology and GSP offers from their departments. A lot of time there are complaints from customers because the employees don't know their stuff. If there are customers being mean because they want a cheaper price of a product they got off the wrong shelf or under the wrong sticker tag, just say NO. Its not worth it!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It's a nice place to work great people thee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Cordova, GA
    Current Employee - Cashier in Cordova, GA

    I have been working at Best Buy

    Pros

    Get to sale. Good discount. Nice co worker

    Cons

    I don't have any cons

    Advice to ManagementAdvice

    Get mangers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful company that cares about their associates and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multi Channel Sales Associate in Chesapeake, VA
    Current Employee - Multi Channel Sales Associate in Chesapeake, VA

    I have been working at Best Buy full-time (more than an year)

    Pros

    good company values, managers care about associates as well as customers

    Cons

    retail hours, limited job opportunity to grow in company

    Recommends
    Positive Outlook
  7.  

    Very sales driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Sales Associate in Dublin, OH
    Former Employee - Computer Sales Associate in Dublin, OH

    I worked at Best Buy

    Pros

    Strong sense of belonging, Plenty of training, Sales experience

    Cons

    Working long hours during holidays, treated like you're a commission based employee without earning comission.

    Advice to ManagementAdvice

    Focus less on numbers and more on creating a great customer experience

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good, but losing sight of their goal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Charlotte, NC
    Former Employee - Sales Associate in Charlotte, NC

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Best Buy had the feel of a big company but did a great job at making the culture at each store feel like a family. There didn't seem to be much growth opportunity unless you were willing to really push the sales numbers and get involved in management, instead of being selected and groomed by management. This isn't a bad thing, I just always felt like some less-fitting individuals were promoted merely because they were interested in moving up. Management surfaces GMs, which is great. They area also pushing the negative stuff down through other managers, so you always feel like you have a "good guy/girl" to go to who is above the bosses you may have had conflicts with.

    Cons

    When I first started at Best Buy it really did feel like it was customer-centric--not just advertised as such. Over the years it became increasingly clear that the company was struggling to stay on top and all that mattered was the bottom line. Some managers at our store would print out sales receipts from that day and ask why customers didn't buy service plans/extended warranties. When they would deny to accept your claim that you offered said options but the customer declined, they seemed unhappy with the response, even though many of us had been there for years.

    Advice to ManagementAdvice

    Even if it's a facade, get back to making the associates feel like the goal really is to be customer centric. Customers came back asking for associated on an individual basis in the beginning, but over the years it was clear that customers came to DREAD coming into the stores since they felt the pressure to buy things they too knew they didn't want.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great except for store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in League City, TX
    Former Employee - Customer Service Specialist in League City, TX

    I worked at Best Buy

    Pros

    Friendly, easy going, everyone knows what they're talking about when it comes to their respective departments. Never met an employee that was rude to me!

    Cons

    Had to move my surgery date because they would not give me time off for no apparent reason and then asked to leave the company because of my medical issues.

    Advice to ManagementAdvice

    Store manager is very rude and has all employees work excessively late doing silly tasks that do not affect the store. I have stayed several times until 1-2 AM on a school night when we didn't have truck. I was reminded I could be laid off if I left before everyone else even though I'm not 18 and not allowed to work past 10 as per city law.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Enjoyed my experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Silverdale, WA
    Former Employee - Sales Associate in Silverdale, WA

    I worked at Best Buy

    Pros

    Worked here in the summers. Enjoyed it.

    Cons

    Worked variable schedule. Part of the job.

    Recommends
  11.  

    Having fun while being the best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Sales Consultant in Barboursville, WV
    Former Employee - Mobile Sales Consultant in Barboursville, WV

    I worked at Best Buy full-time (more than an year)

    Pros

    Technology is interesting.
    You always have room to grow.

    Cons

    Some people do not take their job seriously.

    Advice to ManagementAdvice

    Stop hiring High schoolers!

    Recommends
    Negative Outlook

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