Best Buy Reviews

Updated August 30, 2015
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3.4
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Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
3,075 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

8,544 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (38)

    Best Job I've Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Akron, OH
    Current Employee - Sales Associate in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    I have an amazing team that worked with me every step of the way! The manager hired really great people. During the holidays I received a large pay check! Best Buy's employee discount is great.

    Cons

    The demographic I work in is very difficult to work with. Customers are deciding between buying food or a cell phone. It is hard to make the sale with them. They are usually "just looking" or only come during sales.

    Advice to Management

    Please understand how hard it is to sell to people who do not have money. Turning a "just looking" customer into a big sale is hard.


  2. Helpful (1)

    Customer Specialist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time

    Pros

    My coworkers were awesome. They made coming to work everyday fun and enjoyable. The employee stock purchase plan was a cool bonus not to mention the sweet discount.

    Cons

    Pushing warrenties got exhausting after a while. I felt like I was un-genuine most of the time.

    Advice to Management

    Don't take the job so seriously. Take it easy on the cashiers.


  3. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Covert Agent
    Current Employee - Geek Squad Covert Agent
    Recommends
    Positive Outlook

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Good benefits, good people, and great culture. I worked my way up from a Geek Squad precinct in the store and learned a ton along the way. Has programs that can help you grow as a person while helping others.

    Cons

    The only downside I can think of is the pay. You have to remember that this is a retail company first and foremost, so you will not make what other techs in other companies will (though GS is one of the better paying segments of the company).

    Advice to Management

    Give Agents the freedom to choose and develop processes for themselves. We need be creative with the ways that we interact with our clients to keep them happy and coming back


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. pros and cons LIC BESTBUY NY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    having fun while working getting payed to sell stuff i recommend a person is also great

    Cons

    some mangers are super lazy or other mangers dont know what thier doing and still boss you around thinking they do


  6. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They work well with my classes schedule and they are relatively flexible. It is a low stress job.

    Cons

    Doing the holidays got work crazy hours and don't ever expect to have time with family.

    Advice to Management

    To communicate more with the employees and help them grow with the company and as individuals.


  7. Wireless Sales Lead SAS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Discounts on certain products and with cell phone carriers.

    Cons

    Zero work/life balance. Doesn't pay as much as other companies, and you have double the work and responsibility. Only one full time spot in SAS.

    Advice to Management

    Be aware of talent and try to help them to grow as much as possible. There are thousands of places to work.


  8. Easiest Place I've ever worked at.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales Specialist in Avon, IN
    Current Employee - Computer Sales Specialist in Avon, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    - the day goes by fast - work with technology - not treated like a number - managers are able to work with you on personal things

    Cons

    - sometimes i feel like we should be getting paid base plus commission - store policies can fluctuate

    Advice to Management

    make store policies firm and the same for all stores


  9. Great Company

    Former Employee - Asset Protection Lead in Boise, ID
    Former Employee - Asset Protection Lead in Boise, ID

    I worked at Best Buy (More than a year)

    Pros

    Excellent staff and training programs.

    Cons

    Pay below a living wage.

    Advice to Management

    Bringing pay up to a living wage, at least for supervisory and above positions, will produce loyalty and longevity in employees.


  10. A Good Job Overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Agent (CIA)/Geek Squad Agent (FIA) in Morehead City, NC
    Former Employee - Geek Squad, Agent (CIA)/Geek Squad Agent (FIA) in Morehead City, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 5 years)

    Pros

    One of the biggest pros for me was the people I worked with. They bought into the team mentality and everyone from management down supported each other. It was a fun job where we lived by their mantra of having fun while being the best. I can't speak for all stores, but my managers were good about doing things to show their appreciation for their employees.

    Cons

    Work can get hectic especially around the holidays and back to school. Business metrics can be unrealistic depending on the demographics of your area.

    Advice to Management

    This is for corporate management. Realize that excellent customer service trumps numbers. Customer service leads to repeat and new business. The numbers will follow eventually.


  11. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad Supervisor DCI in Las Vegas, NV
    Former Employee - Geek Squad Supervisor DCI in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good environment good pay loved the job

    Cons

    retail hours and holiday hours

    Advice to Management

    n/a



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