Best Buy Reviews

Updated October 20, 2014
Updated October 20, 2014
5,971 Reviews
3.3
5,971 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,948 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 753 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 321 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 202 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 186 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Best buy review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Best Buy part-time (more than 3 years)

    Pros

    Great knowledge of technology and great discount. Management can vary but have always have had a pleasant experience with them. They track sales and goals but will not affect your employment status if not met. Talk to every customer and sell them what you need and you will enjoy this job very much.

    Cons

    Dealing with the customers that are incompetent. Closing duties are usually a pain we must down stock all products as opposed to the inventory team.

    Advice to ManagementAdvice

    Always keep an eye out for your employees, they will work hard if respected. Morale drives sales!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Experience depends on management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Theater Sales Associate in Porter Ranch, CA
    Former Employee - Home Theater Sales Associate in Porter Ranch, CA

    I worked at Best Buy part-time (more than 3 years)

    Pros

    The management team was excellent at the store I worked at. We were considered a test store so many of the corporate marketing and sales strategies were tried at our store which made the environment open to new ideas and a lot of flexibility.

    Cons

    Promotions are tough, basically have to wait till someone either gets fired, gets promoted, or move to another store to get a promotion. As a con, that is standard though

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Sales Consultant in Torrance, CA
    Former Employee - Computer Sales Consultant in Torrance, CA

    I worked at Best Buy as a contractor (less than an year)

    Pros

    Wide variety of products on offer
    Price match with many established large online sellers
    Knowledgeable staff
    Regular good discounted price offers
    Many near locations throughout USA
    Good optional extra warranty for Ipads/Macbooks for one time total replacement

    Cons

    Gets crazy around Black Fridays lol

    Advice to ManagementAdvice

    Hire more Full-time staff that will stay around for most of the day rather than being switched from one part-timer to another during busy shift changes, as that will allow them to have more time with customers for a successful sale with less hand overs to the next shift that have to read the paperwork before speaking to the customer to know what they are looking to buy/inquire about?

    *** I really liked working with my fellow colleagues as we all brought our own experiences & skills to share to help each other which is what a good job is all about! ***

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Magnolia Systems Designer in Rockville, MD
    Current Employee - Magnolia Systems Designer in Rockville, MD

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    Atmosphere, pay, equipment. The management is great

    Cons

    Hours can be rough at times

    Advice to ManagementAdvice

    Hands off magnolia design centers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Geek Squad employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Agent
    Former Employee - Geek Squad Agent

    I worked at Best Buy part-time (more than an year)

    Pros

    Good working conditions, software used to diagnose viral infections and other issues made it easy to multitask, good coworkers.

    Cons

    Selling is 80% of your job, while the other 20% are the actual computer repairs.

    Advice to ManagementAdvice

    Keep the people dedicated to repairs actually dedicated to repairing and not selling packages.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It is going pretty well so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Best Buy part-time (less than an year)

    Pros

    the accommodations are probably the best part of working at best buy since you get additional discounts on top of your employee discount

    Cons

    The place is nice and fun to work at so i have nothing wrong with working there so far plus I've worked there for less than a month so I haven't gotten a great lot of time to have any cons

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Home office specialist

    Former Employee - PC Home Office Specialist in Chicago, IL
    Former Employee - PC Home Office Specialist in Chicago, IL

    I worked at Best Buy full-time (more than an year)

    Pros

    Friendly work environment. Lots of sales orientated departmental goals to meet.

    Cons

    Tough to get salary raises, since it's not commission based

  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Install Tech Lead in Denton, TX
    Current Employee - Mobile Install Tech Lead in Denton, TX

    I have been working at Best Buy full-time (more than 8 years)

    Pros

    worked there for 7 years and of course had its ups and down but loved it and that's why i stayed for so long. Pay is good, and competitive in the retail job realm. You get bonuses on numbers which is great, gives good motivation and the employee discount is amazing. Culture is great and has great tools for you to expand your knowledge and is a great tool for new employees even has comedy in something that can be so boring to anyone. If your a motivated individual there is def. room for advancement at least in my store which was amazing, i saw people promoted left and right way more than allot of other stores and opportunities available to people willing to take the responsibility, nothing was handed to you, you had to earn it. Management and the GM are great at this store and I've missed it ever since i left.

    Cons

    No cons, i loved best-buy up until my last day and still do, hope i can work there again someday part time.

    Advice to ManagementAdvice

    I've never had a problem with management, i did my job without issues and things went smoothly, and always had support from management and got along famously even and multiple stores, if such issues arises was always dealt with.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Consultant in Spokane, WA
    Current Employee - Wireless Sales Consultant in Spokane, WA

    I have been working at Best Buy part-time (more than an year)

    Pros

    Management is great for the most part, and you're not pressured to sell things to people who don't need them. Its mainly about getting the customer the best solution and that leaves you feeling like you actually made a difference in someone's day. Flexible schedule and good bonuses if you're part time or higher. Amazing employee discount.
    You don't work off commission which is a pro and a con, pro because you're not stressed out all the time trying to make you're quota, you're still tracked on what you sell but its not everything. Con because it would be nice after spending an hour selling someone a 3,000 laptop to see even a little bit of that back directly. But, it keeps us honest and impartial so I don't think best buy will change this any time soon.

    Cons

    Hard to move up to a full time position or higher, you might be getting full time like hours being "part time" but you don't get the benefits, there are only a couple full time spots available in each department and people normally stay there a while.

    Advice to ManagementAdvice

    More recognition if we provide truly great customer service would be nice.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    My Life At Best Buy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate in Dearborn, MI
    Former Employee - Sales Support Associate in Dearborn, MI

    I worked at Best Buy part-time (more than an year)

    Pros

    Your skill level in customer communication advances. The co workers & the gratuitous employee discount. Also the knowledge you gain about advanced technology.The

    Cons

    Constant traffic of customers The lack of job training when it comes to processing bill of laden's (BOL), down stock reports customer returns. Minimal room to advance within the company.

    Advice to ManagementAdvice

    More advance training

    Recommends
    Neutral Outlook
    Approves of CEO

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