Best Buy

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Best Buy Reviews

Updated March 1, 2015
Updated March 1, 2015
6,832 Reviews
3.3
6,832 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,368 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Move on to another employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time (less than a year)

    Pros

    Discounts on Best Buy brands (only) are good.

    Cons

    Childish atmosphere. Minimal pay. Long hours.

    Advice to ManagementAdvice

    Management needs to communicate better with each other and staff.

    Doesn't Recommend
    Positive Outlook
  2.  

    Only work here as a last resort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Transation Assistant in Baltimore, MD
    Current Employee - Sales Transation Assistant in Baltimore, MD

    I have been working at Best Buy

    Pros

    Some of the people are ok, theres a solid discount.

    Cons

    Everything else about working there

    Advice to ManagementAdvice

    Try to maintain some hiring standard.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Best Buy GM position not supported.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy General Manager in Carbondale, IL
    Former Employee - Best Buy General Manager in Carbondale, IL

    I worked at Best Buy

    Pros

    Only one: great product with good discount.

    Cons

    The HR department runs this company. Managers have no authority. Lie about anything and HR believes it. Beware company has serious internal financial issues. Job security will be an issue. Actually sat down with Hubert and he acknowledges the future will be tough. Alawna Lotz in the Midwest cannot be trusted.

    Advice to ManagementAdvice

    Run the business to earn money, not a first grade class.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate Lifestyles in Secaucus, NJ
    Current Employee - Sales Associate Lifestyles in Secaucus, NJ

    I have been working at Best Buy (more than 3 years)

    Pros

    The discount and the ability to see and play with new electronics (sometimes before they are released) is a nice perk.

    Cons

    Poor management, time off policies, favoritism. You are also forced to work in multi departments. If you are fired and try to get unemployment, they will fight it. Management has been known to lie during an unemployment appeals case. You are also made to work on Thanksgiving. Taking any time off even for a family emergency is very difficult here and even rejected.

    Advice to ManagementAdvice

    To the GM, learn how to talk to your employees with respect. Lay off the pressure
    with apps, hire more people and don't base full time employee on "someone
    who can keep their numbers up". Full-time employment should be based on
    knowledge and experience. Not how much money you can make the company. Anyone
    can sell, it takes skill to figure out what the customer needs. Also your poor
    attitude has filtered down to the rest of management, which has trickled down
    to the rest of the staff. You are making the store miserable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Work for somewhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Sales Associate
    Current Employee - Best Buy Sales Associate

    I have been working at Best Buy part-time

    Pros

    There are good people that work there and you can make good friendships with them. That's about it though!

    Cons

    Politics

    Advancement is based on favoritism rather than merit. They treat full-time spots as promotions and even then, it's not 40 hours a week.

    Low pay. A lead isn't making much more than $14 or $15 an hour on the sales floor (and some make less than that).

    No health benefits unless you're full-time (unless you count the flu shot voucher they give you).

    A discount that doesn't apply to big ticket items since rarely are the regular prices exceeding 5% above costs.

    Advice to ManagementAdvice

    Advancement and "making it" in the company is a pipe-dream for most. It really doesn't matter how well you deliver in "numbers," as it's all about favoritism rather than performance.

    In addition to that, the pay isn't a living wage. Management lied and claimed there would be some sort of "guru" pay scale, but they never implemented it. It can be chalked as another one of their lies (you're constantly lied to from management in these places from a store level all the way up to corporate).

    There really is no motivation to work hard. They kept changing the bonus structure which went from 30% down to 10%. And really 10% of a terrible hourly rate multiplied by very few hours doesn't exactly equate to being worth much.

    The atmosphere sucks because sales people are pressured to sale. We're measured by metrics that you would attribute to a commission type job. Except we're not given commission! And in this pressuring, you're micromanaged to the point where you practically have a manager or lead telling you how to take a dump on your break.

    It might help for sales to actually secure enough product to put in the stores when you decide to advertise that product in the papers. Customers don't want to constantly be jerked around waiting for manager handcarries, home shipping or just being told to go to another store to pick it up (while paying for it upfront).

    It might also help to NOT sell low-end tablets and computers with negative margin. The idea that the accessories and services attached to it doesn't pan out well. What happens is the department becomes less profitable and thus you have less labor hours and fewer full-time spots. It seems like it should be a no-brainer, but Best Buy hires corporate morons with MBAs that have no idea about how a store should be run or how to make a profit.

    And Hubert Jolie is an imbecile. His whole "renew blue" rhetoric was a big joke (well except for the firings). Sales have only marginally increased since he became CEO and that is probably because of a recovering economy and not due to anything he's done. To save money after the 2013/14 xmas season failure, they fired a bunch of supervisors. That reduced overhead but added stress to people who don't really make enough to care as it is. I guess firing a bunch of people who don't make living wages is more important than taking away Hubert's 7 figure salary (plus bonuses).

    I honestly hate this place and as soon as I find a full-time job (anywhere even for less than these slave wages), I'm taking it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Lots of work for very little payoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Sales Consultant in Frederick, MD
    Former Employee - Mobile Sales Consultant in Frederick, MD

    I worked at Best Buy

    Pros

    Employee Discount and vendor accommodations.

    Cons

    Terrible Management, Poor work culture, Unfair treatment, sexist/biased treatment, unfair promotion, no accountability, no investigation for employee affairs, no support from HR

    Advice to ManagementAdvice

    The human relations system is completely broken. It is unsafe to contact HR about any real issues as they simply call the manager in question and ask them to deal with it themselves. When there is an issue that truly needs addressing they sweep it under the rug. There have been multiple accounts of management harassing and belittling employees and HR does nothing. All in all it used to be a fantastic company to work for but the management who wasn't treating employees poorly to get results were pushed out. The only real solid careers that aren't affect by the new changes are projects team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    My experience with this company has had a few high spots, but for the most part I am extremely unhappy there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Birmingham, AL
    Current Employee - Customer Service Representative in Birmingham, AL

    I have been working at Best Buy part-time (less than a year)

    Pros

    I get to work with people, and have learned a considerable amount that I can take with me into a new job

    Cons

    The store manager plays favorites a lot, which is not conducive to a happy environment, and it has been extremely difficult for me to find help in certain aspects of the store, regardless of who I ask

    Advice to ManagementAdvice

    Playing favorites for positions is hardly a good way to keep employees happy, especially when they are dedicated and hard working. Neither is refusing to help them when they ask and telling others not to help them either.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Just stay away from the Gastonia NC store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    The discount, learning experience that's really it.

    Cons

    Management is a big issue at my store.

    Advice to ManagementAdvice

    Fire current management and hire ones that actually care about the employees and business as well. Not their own agenda.

    Doesn't Recommend
    Negative Outlook
  10.  

    Avoid this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Staff purchases. Great prices on items.

    Cons

    Bad management. No training for the job you were hired for. Very poor communication between staff an management.Negative reinforcement. Best Buy managers would rather give bad reviews than train employees to do their jobs properly in the first place.

    Advice to ManagementAdvice

    Try to train staff properly. The mentality seems to be to correct staff members after a minor mistake is made rather than take the time to go through proper procedures first. There seems to be a culture of being reactive rather than being objective.

    Doesn't Recommend
    Negative Outlook
  11.  

    Multi Channel Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multichannel Sales Associate in Ames, IA
    Current Employee - Multichannel Sales Associate in Ames, IA

    I have been working at Best Buy

    Pros

    discounts are really helpful the people you work with are really helpful when u need ur computers fixed ur geek squad are really nice to you

    Cons

    they really do cheat u on geek squad and even you know its not the right plan for them we are still told give them that contract once the contract made and its past the 14 days they cant return unless they go throught the full hassle and they know that most people wouldnt

    Advice to ManagementAdvice

    get new managment

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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