Best Buy Reviews

Updated October 19, 2014
Updated October 19, 2014
5,961 Reviews
3.3
5,961 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,942 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 744 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 316 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 201 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 184 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It was a great expirience. A great culture and extremely fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager of Operations in Miami, FL
    Current Employee - Assistant Store Manager of Operations in Miami, FL

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    When Promoted to leadership pay is much better then other retail companies

    Cons

    The only con I can think of is the holiday schedule but that is for all retail companies.

    Advice to ManagementAdvice

    Begin to be ahead of the competition rather then following the competition.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Best Buy full-time (more than an year)

    Pros

    Great employees very knowledgeable and love working there. Great corporate staff always willing to help any time and they treat you with respect and value your opinion's.

    Cons

    Cross training is always vital to success.

    Advice to ManagementAdvice

    Customer service is the most important thing these days and let the customer know that you really care about them as a individual.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Project sales at a sku store level for Best Buy stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Demand Forecast Analyst in Minneapolis, MN
    Current Employee - Demand Forecast Analyst in Minneapolis, MN

    I have been working at Best Buy full-time (more than an year)

    Pros

    I enjoy the company culture and the discount is amazing. My teammates make the job a lot of fun and I have found many opportunities to grow within my business team.

    Cons

    Sometimes people are not held accountable and the communication between cross functional partners is difficult as everyone is managing very large sku counts.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Best Buy full-time

    Pros

    Good Benefits, My store has some of the best management in the district and it really is a fun environment to work in. a fairly good decent pay starting out.

    Cons

    working with people can always be hard. Work long hours, Not a lot of room for advancement do the the restructuring of corporate not to long ago.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    An excellent place to work while in school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Mobile Sales Associate in Cranberry Twp, PA
    Current Employee - Best Buy Mobile Sales Associate in Cranberry Twp, PA

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    The absolute best thing about working here is the employee discount. I cannot go into detail about it, but it is unreal how much you get off certain items.

    At the beginning of my career here, I really enjoyed talking to the customers and letting them pick my brain about solutions to their electronic needs. I found it fascinating learning about them and doing everything I could for them. I now hate all customers.

    Compensation is adequate. The pay is very good for a high school student, but oftentimes you are expected to sell like a professional salesman and are not paid nearly enough for the work expected. I cannot hit 8 daily unattainable goals, let alone want to at $10 an hour (after 3 years).

    The company values WERE great. The new CEO has restructured the company and has promised to "reinvigorate the employee experience". This, according to him, meant removing our employee discount off certain items, firing half of management, lengthening holiday hours and adding more holiday days, and the company is now focused on sales, not the customer experience.

    Training is decent.

    Besides the rant, the place is a very fun place to work while in high school and starting college. The majority of the employees are easy to work with, however you will often find yourself acting like more of a babysitter to them. The store atmosphere is generally upbeat and friendly. The benefits package is decent. Management has an extremely high turnover rate, but the majority of the time micromanagement is kept to a minimum.

    Cons

    You will be conned into selling the customer what the store needs them to buy, not what the customer actually needs. The first about 18 month of this career I absolutely loved my job. Now, with the new company restructure and the new CEO, that has changed. Every single customer you work with must be asked the same five monotonous and cheesy questions (all of which you are FORCED to write down that they say). Then every single customer must be recommended 3 accessories, a service (tv installation), content (iTunes gift card), a rewards card, a best buy credit card, best buy gift cards, financing, geek squad protection, and to take a survey on the receipt. Gets very monotonous after a while.

    Advice to ManagementAdvice

    Best buy started as an excellent company that focused on the customer experience and providing customers with a working, affordable solution to their needs. Now it is all about numbers. Keep the company profitable by all means, but do not do it at expense of our customers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good people great discount

    Former Employee - Product Process Specialist in Manhattan, KS
    Former Employee - Product Process Specialist in Manhattan, KS

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Flexible time and great direct management.

    Cons

    People think you can fix everything and know everything about all electronics.

    Advice to ManagementAdvice

    Stop changing the sales routine each year.

  8.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Best Buy full-time (more than an year)

    Pros

    Nothing well the discount are cool

    Cons

    Don't expect to move up

    Advice to ManagementAdvice

    Give more recognition and respect to employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Sales Consultant in Portage, MI
    Current Employee - Mobile Sales Consultant in Portage, MI

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    The company takes your training very seriously and invests a lot of time with you to make sure your integration is successful. My manager was always willing to work around my school schedule. Lots of opportunity for overtime. I often worked hours in other departments.

    Cons

    I don't have anything negative to say, I was rather pleased with my experience at Best Buy.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Fun, but not a lot of opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at Best Buy full-time (more than 3 years)

    Pros

    I worked at Best Buy for a little over 4 years. The company is a lot of fun to work for. It's always great being "in the know" on the latest electronics. I worked in a college town and even though I was from the town and had family there, Best buy quickly became my second family There is a very caring attitude between employees and some of them became life long friends. Although I would say it is very hard to grow into a management position there, they really do encourage leadership among employees.

    Cons

    No room to grow. Once I mastered my position at the front lanes (selling protection plans and constantly beinig friendly despite the idiots that come through the line), I moved over to what used to be called "customer service". There I was verbally abused day in and day out by customers coming expecting crazy favors when the return policy is clearly printed on every receipt and throughout the store. Depending on the manager, they mostly backe dyou but every store has that one manager that would throw you under the bus. My biggest reason for leaving was that I didn't feel that my job was secure.

    Advice to ManagementAdvice

    Develop managers/leadership internally. The people that work it everyday are the ones that are going to know how to improve it.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    There still room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Sales Associate in Snellville, GA
    Current Employee - Best Buy Sales Associate in Snellville, GA

    I have been working at Best Buy full-time (more than 5 years)

    Pros

    Enjoy working with fellow coworkers, and making customers happy.

    Cons

    Favoritism in certain departments, lack of knowledge when cross selling.

    Advice to ManagementAdvice

    If you want good revenue from your sales team, stop making them fill out so many unnecessary forms in a daily basis. That time can be used to take good care of customers.

    Recommends
    Positive Outlook
    No opinion of CEO

Work at Best Buy? Share Your Experiences

Best Buy

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.