Best Buy

www.bestbuy.com

Best Buy Reviews

Updated February 1, 2015
Updated February 1, 2015
6,623 Reviews
3.3
6,623 Reviews
Rating Trends

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Best Buy CEO Hubert Joly
Hubert Joly
2,276 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Moore, OK
    Former Employee - Sales Associate in Moore, OK

    I worked at Best Buy part-time (less than a year)

    Pros

    If you like meeting new people everyday then this is pretty great. You have to get to know people in order to help them find the right electronics to fit their lifestyle and if you like getting to know people this should be easy.

    Cons

    A lot of pressure to bug people you know have already been greeted in the store. There is also a lot of pressure to make sales.

    Advice to ManagementAdvice

    Understand that when people come into the store they don't need to be greeted by a person in every department. I know people who don't like to go into best but because of this.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Best Buy

    Pros

    pay is fair, employee discount is really good on certain products, the usually give good hours, employees are fun to work with

    Cons

    management consists of a lot of people that should not be there because they do not have good leadership qualities

    Advice to ManagementAdvice

    stop promoting people that don't have leadership qualities

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Pushes you hard with nothing in return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Specialist in College Station, TX
    Former Employee - Computer Specialist in College Station, TX

    I worked at Best Buy part-time (less than a year)

    Pros

    It's pretty relaxed. Amazing employee discounts on best buy brands. Good pay and fun job.

    Cons

    They keep wanting more out of you with no appreciation in return. Don't really care much about you. Made me lie to customers, that was my straw.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Whitehall, PA
    Current Employee - Retail Sales Consultant in Whitehall, PA

    I have been working at Best Buy

    Pros

    decent hours. Enjoyable work environment.

    Cons

    Surrounded by a lot of less than stellar employees.

    Advice to ManagementAdvice

    Hire more qualified individuals

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Sales Consultant in Rockville, MD
    Former Employee - Mobile Sales Consultant in Rockville, MD

    I worked at Best Buy

    Pros

    Everyone is friendly at least where I worked
    Bonus structure
    Good discounts
    Felxible hours
    Paid time off
    Paid vacation

    Cons

    Little pay for what you do
    False hope on moving up
    Long holiday hours

    Advice to ManagementAdvice

    Don't micro manage

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    BEST BUY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Sales Associate in Plantation, FL
    Current Employee - Best Buy Sales Associate in Plantation, FL

    I have been working at Best Buy part-time (more than 3 years)

    Pros

    Everyone is friendly at Best Buy when you get to know them, you can grow in the company and become a manager in no time. I'm a lead right now, which is the first step.

    Cons

    Certain situations can bring your mood down and your sales too, got to watch out for that.

    Recommends
    Positive Outlook
  8.  

    Fast Paced and always changing. Keeps you on your toes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Oklahoma City, OK
    Current Employee - Assistant Store Manager in Oklahoma City, OK

    I have been working at Best Buy full-time (more than 10 years)

    Pros

    I genuinely love talking to customers and assisting them with their needs. The discount is nice, and is usually what brings younger people on board.

    Cons

    The support areas of the store have to help pick up the slack for the sales areas too often. This is stacked on top of the time sensitive work that the support areas already have to deal with.

    Advice to ManagementAdvice

    There is a disconnect between the resources provided by the company and those followed at the Market, District, and Store level. This definitely impacts the actual store results.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Geek Squad Consultation Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent (CIA) in Orlando, FL
    Former Employee - Geek Squad, Agent (CIA) in Orlando, FL

    I worked at Best Buy full-time (more than a year)

    Pros

    - Cool Uniform
    - Small section of the store
    - No inventory
    - Cool Supervisor/Manager
    - Easy work for a Techy
    - Good way for a techy/engineer type person to gain PEOPLE TO PEOPLE SKILLS

    This job made a large impact in helping me grow as person and to be able to learn how to work customer support, something every IT Job I have interviewed for asks about. How are your people skills ? How do you overcome challenges ? What happens when you do everything you can and the customer isn't happy ? You will be able to answer all of these questions with ease after working here - Why ? Because it's face to face with the same kind of customers/ clients you will work with in even a professional setting.

    Cons

    - Skeleton Team
    - Not that greater of benefits
    - If you're on your own, you're on your own
    The only downside to GeekSquad, usually no one else can help you with a "Code 1" or a crowded busy day if you are on your own. A manager can help calm down customers, but you will be point man for getting through the process with each person. Sales people don't have access to the systems you do so they can't help past talking to customers and put their details in. Strict SOP means not letting a non GSA onto the restricted systems due to personal information and such.

    Advice to ManagementAdvice

    Don't run a skeleton Geek Squad precinct !!! A good Geek Squad presence and an efficient team definitely will drive store revenue up! I was fortunate to work with a great team, even if it was skeleton, we were still top performers in all categories as a precinct always placing top 10 District and plenty of times overall.

    Skeleton Crew == No No
    Keep them lively and they will drive revenue from people who don't even buy products at Best Buy but need service !

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    All around a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Sales Consultant in Dover, DE
    Current Employee - Mobile Sales Consultant in Dover, DE

    I have been working at Best Buy

    Pros

    Employee discount is awesome, your coworkers are like your family. Most customers are genuinely appreciative of your assistance. We don't work on commission so it allows us to get the customer exactly what they need without the pressure to sell them on something they don't.

    Cons

    Management doesn't seem to give positive feedback to employees, rather just constant criticism.

    Advice to ManagementAdvice

    Focus more on your employees and encouraging them rather than bringing them down.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Auburn, CA
    Current Employee - Sales Associate in Auburn, CA

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    Latest and greatest technology. friendly environment. great customers

    Cons

    favoritism, lack of pay, bad customers demanding product

    Advice to ManagementAdvice

    benefit the employees more and show you care

    Recommends
    Positive Outlook
    No opinion of CEO

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