Best Doctors

www.bestdoctors.com

Best Doctors Reviews

Updated January 29, 2015
Updated January 29, 2015
74 Reviews
2.8
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David Seligman
46 Ratings

Review Highlights

Pros
  • Work-life balance is very good (though that can be relative to your specific manager) (in 5 reviews)

  • Continual company growth makes for lots of opportunity for growth and advancement within the company (in 4 reviews)


Cons
  • leadership and management team can improve on managing employees (in 7 reviews)

  • Senior management really need some improvement (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Glad to be here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Quincy, MA
    Current Employee - Anonymous Employee in Quincy, MA

    I have been working at Best Doctors full-time (less than a year)

    Pros

    The people who work at Best Doctors are incredibly dedicated to our members and to each other. Company is growing, new business, new roles and job opportunities, new leaders and new employees reflect the company's focus on delivering excellence - an exciting place to work. Every day goes by in a flash. The Directors, Managers and Supervisors roll up their sleeves and do whatever needs to be done to deliver for our customers. If you're reading this and thinking about applying for a position on the Best Doctors Team, talk to someone who works here - it's great.

    Cons

    There is a lot of change happening and no matter how good the change or the reasons are, change is still challenging. Due to all the new business, we have open positions and existing employees are BUSY!

    Advice to ManagementAdvice

    Keep hiring passionate, hard working talent. The people make the company and this company has great people working here, we just need more.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Representative in Quincy, MA
    Current Employee - Member Services Representative in Quincy, MA

    I have been working at Best Doctors

    Pros

    Easy work environment, the bosses pretty much leave you alone to do your job unless there is something wrong.

    Cons

    There is no career path for member services reps.

    Advice to ManagementAdvice

    Less meeting, more action

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Getting Much Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Doctors full-time (more than 3 years)

    Pros

    Mission-work with a purpose
    People- great co-workers
    Fast Pace- never dull, smart people who can move quickly do well

    Cons

    Growing pains! The company moves very quickly and that isn't for everybody. Trying to take on too much- people, systems and tools all have their limits.

    Advice to ManagementAdvice

    Invest more in people. It seems this has been happening more lately but still a gap to fill. Slow the pace or at least improve the process of prioritizing and sticking to it.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great services bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Best Doctors

    Pros

    Unique InterConsultation services not seen before

    Cons

    It's management cares too much a bout politics and gossip

    Advice to ManagementAdvice

    The CEO needs to care about th development of its employees and less about politics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Doctors

    Pros

    Great Place to work. I enjoy working here. Everyone is friendly and very professional.

    Cons

    I have no complaints. I enjoy working for Best Doctors

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Best Doctors Worst Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Best Doctors full-time (more than 3 years)

    Pros

    - Great peers/staff
    - Great PTO policy
    - Free food at times
    - Company's mission statement is heartwarming

    Cons

    It wasn't bad when I first started, but last couple of years went from ok to bad to terrible to atrocious.

    - No raise/promotion. Last real promotion happened was about 2 years ago in my department.
    - Staff's opinion does not matter
    - Bonus is garbage (you can treat yourself to a pack of gum) unless you are a senior manager
    - Senior management is trash and greedy.
    - Management simply does not manage. Employees manage themselves. If a staff did anything wrong, then management will step in and curse you out with everyone and their mothers cc'd in the emails so everyone know you are the problem child of the company.
    - Work environment is hostile between staff and management
    - Oh yeah, some one mentioned HR writes fake review...sounds about right.
    - Changes are constant and not for better.
    - Very poor communication/attitude from senior management
    - Very high turnovers of employees. Good employees leave, they do not stay for a reason. 10 out of 11 people are looking for another job...sums up about the company.

    - Oh yeah, some one mentioned that you do not have the flexibility to work from home anymore..which is not true because most senior managers does not work on Fridays. They are all "working from home".

    Advice to ManagementAdvice

    Change all senior management or people will continue to leave.
    Value employees more.
    Be resourceful to employees.
    Promote within, stop hiring unqualified temps as directors/managers..managers does not even know what their staff do around BD...how can you manage them?

    CEO/CFO needs to monitor their management team. No managers work on Fridays? EVER?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    I love the company mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Boston, MA
    Current Employee - Accountant in Boston, MA

    I have been working at Best Doctors full-time (more than a year)

    Pros

    Good location and good benefits

    Cons

    So much change that it makes it hard to keep up.

    Advice to ManagementAdvice

    Please reward your employees more!!!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Insurance operations intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Operations in Miami, FL
    Former Employee - Insurance Operations in Miami, FL

    I worked at Best Doctors as an intern (less than a year)

    Pros

    great company and nice environment.

    Cons

    Not a paid position/ internship.

    No opinion of CEO
  10. 5 people found this helpful  

    A Rough Two Years But have Cautious Hope For The Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Member Advocate in Quincy, MA
    Current Employee - RN Member Advocate in Quincy, MA

    I have been working at Best Doctors full-time (more than 3 years)

    Pros

    1. The ability to work remote.
    2. Depending upon your manager and division- one is not micromanaged. This is entirely dependent on where you work within the company.
    3. Good PTO.
    4. Interesting work.
    5. The company is working to correct its mistakes, while there is positive talk, it is the actions that will determine the success or failure of this company.

    Cons

    1. Terrible management decisions resulted in loss of focus and excessive turnover.
    2. Many managers set unreal expectations forcing many to leave in order to preserve their lives and family life.
    3. A very reactive not proactive management team- over the past two years, decisions were punitive and not focused on building a strong team.
    4. Very poor communication.
    5. Career advancement is poor. If you are satisfied with your career progress at this point in your life, it is not bad. If you are looking for advancement, look elsewhere. The company promotes from outside sources.
    6. Will give the company time to turn around but have started search for new employment.

    Advice to ManagementAdvice

    1. Make a commited effort to turn this company around. Develop a plan to achieve your goals and not change course every three months.
    2. Respect your employees- they are valuable and wish to do a great job. Respect that they work hard and that they have a life outside of work.
    3. Improve communication.
    4. Invest in staff development and programs to optimize productivity without demanding excessively long hours.

    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Nurse Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Member Advocate in Boston, MA
    Current Employee - RN Member Advocate in Boston, MA

    I have been working at Best Doctors full-time (more than 3 years)

    Pros

    Work from Home
    Nothing more that comes to mind

    Cons

    The computer platform that is the crux of how the company works is broken. Many, many work arounds. Many changes in management and culture. Not the same job as years ago. Company expects way too much for such a small salary.
    Benefits need to improve drastically

    Advice to ManagementAdvice

    Training, fix the platform. Go back to the culture that started the company

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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