Best Practices Reviews

Updated July 10, 2015
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Chris Bogan
8 Ratings

8 Employee Reviews

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  1. Helpful (1)

    Research

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations Research Analyst in Chapel Hill, NC
    Current Employee - Business Operations Research Analyst in Chapel Hill, NC

    I have been working at Best Practices full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is a small specialist boutique well known in its niche in healthcare. Employees get to work on projects of all types, interact with high-level client executives, engage in deep analysis, and see projects from start to finish. The company seeks to be "performance oriented." If you have ideas, you can pitch them and they will definitely be considered. I have worked on many issues inside and outside my exact job description. I have visited customer sites and attended high level executive meetings,which was pretty cool. The company values "being proactive." If you press forward with an idea or solution, you'll get to work on it and you'll advance in the company. If you require a lot of structure and direction, you may flounder.

    Cons

    The company seeks to be performance-oriented -- but it doesn't get rid of lower performing people as quickly as some would like to see. "Fairness" is a big theme in the company. But that has allowed some negative and low performing people to hide or hang around way too long. Also, the level of useful supervision is lite. You have to seek out guidance at times. You can't depend on daily or weekly meetings with your managers to provide that kind of guidance. The place is small and family-oriented, so you can get that type of job and career guidance pretty easily. But you have to seek it out. You also work on many different kinds of projects and activities. For people who are super structured and like to go deep on one thing, you'll be frustrated because you have to juggle multiple balls.

    Advice to Management

    You can be "fair" but still take action on non-performers and people who are "haters" much faster. Improve the performance review process.


  2. Best-in-Class place to work and here's why

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Practices

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company offers wonderful development opportunities for those people who are self-starters and willing to take initiative. I have worked at a number of consulting companies over my career and the vast majority of negativity in the comments below come from people with very limited experience in professional services firms. With Best Practices, employees have amazing flexibility to self-direct their careers and very rapidly take the lead on initiatives taking on as much responsibility they can handle. They offer training classes all the time, taught but colleagues, and it is a very collegial atmosphere. Additionally, other consulting companies can be sweat shops (e.g., 70-100 hrs/week including holidays and weekends), with substantial burnout of their employees, and high turnover. Best Practices has a fantastic quality of life with very little travel, solid pay, amazing flexibility on work hours and pace of work, with low overall turnover.

    Cons

    Like any small to medium sized company, this one has growing pains as well. One of the challenges is having people focus on only one thing. Each individual must be accountable for contributing to the success of the firm not only through their big research projects, but also through contributions of supporting functions to which they are assigned. Some of these might include supporting marketing pieces, business development, conferences or other development activities, as well as client support. This is very typical of professional services firms and a huge part of the development opportunities, getting to experience multiple areas of responsibility. It is best that potential applicants go in with eyes open that they are going to have to divide their time a bit, but back in return experience. Many in the industry find this variety of work a compelling reason to move into professional services because it keeps the work varied and continuous, The other challenge is that this is a smaller firm than the "Big 4" accountancies with substantially less resources to perform technical development and use of discretionary budgets. So there are limits to how much additional work can be performed on an exploratory basis and pressure is always to make ideas commercialized as quickly as possible, This can limit the exploration of some product or service development spending. However, the creative and innovative employees in the past have been to get around this through tenacity and personal ownership. For small to mid-sized companies, as is the case with BPLLC, employees make the difference and need to take the lead on development opportunities.

    Advice to Management

    Work on breaking down perceptions of front line staff, and increase overall transparency so people can see what a great place this is to work.


  3. DO YOURSELF A FAVOR AND RUN THE OTHER WAY - STAY WHERE YOU ARE.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Researcher in Chapel Hill, NC
    Former Employee - Researcher in Chapel Hill, NC

    I worked at Best Practices full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    What can I say good about Best Practices, LLC? Nothing. The CEO is probably one of the nicest people you will ever meet but “idea” guys don’t make good business managers. But, he is a nice gentleman.

    Cons

    There are really only two kinds of people at BPLLC. Those that are going to screw you and those that already have. The company employs an “everyone sells” mentality which causes lies and deceit. Incoming leads are constantly being stolen; the executives constantly steal money when you do sell something rather than just being good leaders. Coaching is impossible to gain because although you prospect, make contacts, do the work, and then foolishly you ask for help from a tenured manager and you lose your commission for their advice. So you actually will end up paying for asking for help. When you make factual attempts to raise your hand against the lack of “BEST PRACTICES” it gets you nowhere because you have no voice because all of your sales were stolen by a high salaried “leader” it’s really a splendid feeling to get ripped off. The culture is simply so poor and morale is lower than any place I have seen. The core values appear to lack any form of leadership but you will have to choose to lie, cheat, and steal to get ahead and hey then go buy yourself something nice. It will ease the pain of the forfeiture of your morals and values. The only way they can dig themselves out of a financial rut is to allow real leaders to take over the entire business. The product is ok. It is a lot of smoke and mirrors and let’s face it “Benchmarks” are really nothing but a bunch of made up mumbo-jumbo anyway. When you have survey sizes of like nine people how can you monetize that? Good thing a new sucker is born every day.

    Advice to Management

    Get all your managers together and fire them. Start fresh with a tenured group of people that lead – not steal or cheat. Find ethical people, throw away all of your non-sense and just start over with honest people that want to build a business. Use salespeople to sell and if the current executives want to keep selfishly looking out for themselves and selling let them do it as salespeople instead of trying to be a leader who charges for their time. Why pay them as executives if they steal leads, take calls, and make up lies about sales? Do yourself a favor and get rid of them before your doors close.


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  5. Helpful (2)

    Corruption and Cowards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Practices

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great compensation is all I can think of.

    Cons

    Full of corrupt employees. It is ironic that this place is called "best practices" when the executives seem to do the opposite in their day to day. Be up front with people, not every action against employees should be taken behind closed doors. I hate to see cowardliness in executives lead to trickery and bad business.

    Advice to Management

    Be up front. You just look like a bunch of slimeballs when you screw us over in the privacy of your offices.


  6. Helpful (1)

    Excellent Career Development Opportunity at an Established Local Company with Global Reach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Team Member in Chapel Hill, NC
    Current Employee - Research Team Member in Chapel Hill, NC

    I have been working at Best Practices full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1) Direct interaction with senior level clients at a variety of organizations. You would never have this type of access in a larger company. 2) Frequent coaching and mentoring from a seasoned executive team 3) Chances to fine tune your professional skills in a variety of areas in the business- research, business development, marketing 4) Monthly internal lunch and learns to provide continuing education to all employees 5) You see the impact of your work from start to finish- and the direct impact it had with your clients 6) Excellent work to home life balance

    Cons

    Best Practices is a small company, and employees are treated like family members- which is excellent when it comes to comfort on the job, but ocassionally allows some people that aren't fits to stay longer than they normally should.

    Advice to Management

    1) Continue to upgrade internal technology- critical to staying ahead in our business 2) Actively recruit more talent 3) Work to increase accountability


  7. Internship was OK, but not all that I had hoped for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Chapel Hill, NC
    Former Intern - Intern in Chapel Hill, NC

    I worked at Best Practices as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Everyone is nice and helpful--I really liked everyone I met.

    Cons

    The office is tiring--very stiff and cubicle-oriented. As an intern, I had very little work to do--it was boring at times. I would have liked to be involved in more, but there was little direction or opportunity.

    Advice to Management

    Be more involved in the office--I never saw them anywhere but coming in and leaving the office. Also, innovate--analyses of "best practices" are common now, and there's a lot of expertise you all could better leverage.


  8. Helpful (1)

    Potential Turned to Frustration

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Chapel Hill, NC
    Former Employee - Associate in Chapel Hill, NC

    I worked at Best Practices

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I was excited to start at BPLLC and the training seemed to show a lot of potential for learning and advancement. My first few projects were interesting, if a little repetitive.

    Cons

    The limitations of the organization became obvious pretty quickly - too much templated work and not enough opportunity for individuals to contribute anything new.

    Advice to Management

    Stop pigeonholing every employee - people can grow into new roles and almost everyone at Best Practices could be doing more than they are and would be happy to contribute in ways they aren't allowed to currently.


  9. Helpful (2)

    Great place to learn quickly

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chapel Hill, NC
    Current Employee - Anonymous Employee in Chapel Hill, NC

    I have been working at Best Practices

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    I loved my interactions with customers. You had the opportunity to have high-level substantive interactions with Director to SVP-level clients at quarterly benchmarking conferences, during research projects, as well as in sales and service interactions. You are constantly learning, especially about the best practices of F500 companies, so you gain a lot of valuable experience to put on your resume. You have the opportunity to build lasting relationships with clients, which was very rewarding. Everyone has to sell, market and/or do research so there's a lot of cross-functional teams. People often support more than one product/service. They use great templates and models with standardized processes so the formula for success is relatively easy to follow. If you want custom benchmarking, especially in the area of pharmaceutical sales, they are very good. Communication about company performance through quarterly hands on meetings is good. They also allow a great deal flexibility re: where and when to do your job. The culture is very performance based. Everyone has targets and timelines for deliverables.

    Cons

    Benchmarking has become a commodity. Every professional association is doing it now, and there are providers like APQC, that offers free benchmarking opportunities with services like their Open Standards Benchmarking Collaborative. BPLLC's business model is easy to replicate, and has already been replicated successfully by other entities, including some former employees creating competing organizations, e.g., CuttingEdge Info and ThoughtLeader Select.

    Advice to Management

    Listen more to employees about trends in the market and potential new product innovations/improvements (even if they may cannibalize existing offerings). If BPLLC doesn't create them, a competitor will. Try harder to truly engage employees and understand their concerns and issues, seek harder to build a culture of mutual trust. Maybe former employees wouldn't have left to create competing organization if they would have felt understood and empowered to innovate internally.



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