Best Western

  www.bestwestern.com
  www.bestwestern.com

Best Western Reviews

Updated October 22, 2014
Updated October 22, 2014
168 Reviews
2.7
168 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Western President and CEO David T. Kong
David T. Kong
66 Ratings

Review Highlights

Pros
  • Good pay you get cheap rooms and employee discounts (in 6 reviews)

  • Great people to work with, no micro-management (in 5 reviews)


Cons
  • There is almost zero room for advancement (in 8 reviews)

  • There are no benefits, no raises, no real motivation to do better (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Front desk satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in Watertown, NY
    Former Employee - Guest Service Agent in Watertown, NY

    I worked at Best Western full-time (more than 5 years)

    Pros

    Working here was like being surrounded by family. Wonderful aunts, favorite cousins, and of a few weird relatives that keep things interesting.

    Cons

    Despite being a franchise hotel, each is independently owned and operated so management styles by owners can vary

    Advice to ManagementAdvice

    Promote from within

    Recommends
    Approves of CEO
  2.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in San Antonio, TX
    Former Employee - Front Desk Agent in San Antonio, TX

    I worked at Best Western part-time (less than an year)

    Pros

    Room benefits, Flexible work hours, Overall leadership

    Cons

    Compensation, Management needs help, Benefits for part-time workers.

    Advice to ManagementAdvice

    Try to find a balance between managing and micro-managing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great Brand

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Western

    Pros

    They care and will work with you

    Cons

    Cant find or say anything bad about the brand

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Wasn't to bad

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Best Western full-time (less than an year)

    Pros

    The training was ok based primarily on one on one individualization. The staff was friendly and easy to work with.

    Cons

    Extremely low salary no benefits or room for advancement.

    Advice to ManagementAdvice

    Increase the hourly wages and offer advancement opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    General Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Western

    Pros

    Each hotel is independently owned and operated. I am blessed with a terrific owner

    Cons

    Small company with no benefits

    Advice to ManagementAdvice

    Buy more hotels and offer insurance

  7. 1 person found this helpful  

    Very disorganized got fired after 16 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shuttle Driver in Wichita, KS
    Former Employee - Shuttle Driver in Wichita, KS

    I worked at Best Western full-time (more than an year)

    Pros

    I like the hours, the benefits of 50% off of rooms.

    Cons

    No proper training, no proper feedback, no sick leave, vacation was a joke and no communication that was valuable with your Supervisor

    Advice to ManagementAdvice

    Work with your employees and train them better to be able to handle customer complaints

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Wouldn't want to return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations
    Former Employee - Reservations

    I worked at Best Western as a contractor (less than an year)

    Pros

    Good pay for temporary work, good work-life balance if attending school and a overall happy atmosphere that makes work somewhat easier

    Cons

    terrible quota standards that are completely realistic based on the training provided, short breaks that don't work with the layout of the office and harsh rules that don't allow flexibility.

    Recommends
    No opinion of CEO
  9.  

    Best Western Overnighter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Western

    Pros

    Free time to study for school.

    Cons

    More pay would be nice.

  10.  

    horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in Black River Falls, WI
    Current Employee - Front Desk in Black River Falls, WI

    I have been working at Best Western full-time (less than an year)

    Pros

    as long as you are not working when the gm is there it is a pretty good place to work. if the gm is not there you are treated as a human being and respected.

    Cons

    if the gm is working he down grades woman, tells people they are replaceable, goes above all the other managers and changes things that he knows nothing about. 2 words... horrible gm!!

    Advice to ManagementAdvice

    need a new gm if you want more employees and dedicated employees!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    The TRUTH about Best Western's Headquarters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Best Western full-time (more than 3 years)

    Pros

    Beats the unemployment line - but just barely

    Cons

    Employees are treated like garbage - its true. The CEO and HR seem to pride themselves on cutting costs at the employees expense, creating poor morale, and daring anyone to speak up about it.

    Fact - in the three years I've been with BW I have made less money every year due to benefits being cut, health premiums going way up, and a yearly "raise" that equates to less than CPI.

    It's true what has been said in a previous review that the executive enjoy a Cadillac health plan while continuing to screw their employees on benefits. Their excuse is Obamacare as if we're too stupid to understand the law or its implications. SHAME ON BEST WESTERN.

    Fact - any 5 star review on this site has been put their by BWs HR staff. If you are truly interested in considering BW as a place to work I strongly suggest you reach out to a current or former employee for the truth.

    Advice to ManagementAdvice

    You should ashamed of the way you treat your employees. A loyal engaged workforce is earned and will pay dividends to the membership. Don't treat employees as second class citizens who should be thankful simply to have a job - that's how unions are formed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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