Best Western

  www.bestwestern.com
  www.bestwestern.com

Best Western Reviews

Updated December 14, 2014
Updated December 14, 2014
176 Reviews
2.7
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Western President and CEO David T. Kong
David T. Kong
69 Ratings

Review Highlights

Pros
  • Great people, great office culture (in 7 reviews)

  • Good pay you get cheap rooms and employee discounts (in 6 reviews)


Cons
  • There is almost zero room for advancement (in 8 reviews)

  • Tough work for low pay but that is the hotel business (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Convention Center Server/Bartender in Madison, WI
    Current Employee - Convention Center Server/Bartender in Madison, WI

    I have been working at Best Western part-time (less than an year)

    Pros

    Good benefits if you work a little higher up.
    Fast paced environment working in the hospitality industry.
    Depending on what part of the industry you work in, there can be great benefits.

    Cons

    Compensation tends to be on the lower side depending on where you work within the company.
    little opportunity for advancement within the company.

    Advice to ManagementAdvice

    Listen to all of your employees.
    Offer better benefits to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dayton, OH
    Former Employee - Customer Service Representative in Dayton, OH

    I worked at Best Western full-time (less than an year)

    Pros

    Consistent 8 hour shifts and overtime if wanted.

    Cons

    Underpaid and only person on staff during shifts

    Advice to ManagementAdvice

    Pay employees more!!

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good position to have just check into the owners first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in West Siloam Springs, OK
    Current Employee - Night Auditor in West Siloam Springs, OK

    I have been working at Best Western full-time (less than an year)

    Pros

    The hours are great being a full-time Night Auditor, no one bothers you, it's close nit and a fun environment. The customers are great, the computer systems is simple.

    Cons

    Because each one is individually owned, the rules do vary. Drama does happen within the employees. There is bad communication amongst employees, if one gets in trouble they get EVERYONE in trouble.

    Advice to ManagementAdvice

    Be more clear. Train people better. Listen to ALL of your employees not just your favorites.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It was a tremendously inspiring experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Western as a contractor

    Pros

    Great people, great office culture

    Cons

    membership = customers; sometimes frustrating

    Positive Outlook
    No opinion of CEO
  6.  

    Night Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Logan, UT
    Current Employee - Night Auditor in Logan, UT

    I have been working at Best Western part-time (more than an year)

    Pros

    The owners of the particular Best Western I worked at were dedicated to making the best experience possible for the guests so that culture made it a wonderful place to work.

    Cons

    Holidays were always difficult because everybody wants holiday time off but there always has to be somebody there 24 hours a day 365 days a year. This is not the fault of the company or the owners, but it could be viewed as a con to working in the hospitality industry.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Gret people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in San Diego, CA
    Former Employee - Front Desk Agent in San Diego, CA

    I worked at Best Western full-time (more than an year)

    Pros

    Great people and coworkers
    Great costumers
    Good tips

    Cons

    Low pay
    Managment very bad
    Co workers were great

    Advice to ManagementAdvice

    Please care more for the employees not only the revenue of the hotel

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Front desk satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in Watertown, NY
    Former Employee - Guest Service Agent in Watertown, NY

    I worked at Best Western full-time (more than 5 years)

    Pros

    Working here was like being surrounded by family. Wonderful aunts, favorite cousins, and of a few weird relatives that keep things interesting.

    Cons

    Despite being a franchise hotel, each is independently owned and operated so management styles by owners can vary

    Advice to ManagementAdvice

    Promote from within

    Recommends
    Approves of CEO
  9.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in San Antonio, TX
    Former Employee - Front Desk Agent in San Antonio, TX

    I worked at Best Western part-time (less than an year)

    Pros

    Room benefits, Flexible work hours, Overall leadership

    Cons

    Compensation, Management needs help, Benefits for part-time workers.

    Advice to ManagementAdvice

    Try to find a balance between managing and micro-managing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great Brand

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Western

    Pros

    They care and will work with you

    Cons

    Cant find or say anything bad about the brand

  11.  

    Wasn't to bad

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Best Western full-time (less than an year)

    Pros

    The training was ok based primarily on one on one individualization. The staff was friendly and easy to work with.

    Cons

    Extremely low salary no benefits or room for advancement.

    Advice to ManagementAdvice

    Increase the hourly wages and offer advancement opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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