Best Western

  www.bestwestern.com
  www.bestwestern.com
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Best Western Reviews

Updated September 15, 2014
Updated September 15, 2014
155 Reviews
2.7
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Western President and CEO David T. Kong
David T. Kong
61 Ratings

Review Highlights

Pros
  • Great management, easy work, good pay for what you do, fun environment (in 5 reviews)

  • Great people to work with, no micro-management (in 5 reviews)


Cons
  • Tough work for low pay but that is the hotel business (in 11 reviews)

  • low salary, no real room for advancement (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk  in  Black River Falls, WI
    Current Employee - Front Desk in Black River Falls, WI

    I have been working at Best Western full-time for less than a year

    Pros

    as long as you are not working when the gm is there it is a pretty good place to work. if the gm is not there you are treated as a human being and respected.

    Cons

    if the gm is working he down grades woman, tells people they are replaceable, goes above all the other managers and changes things that he knows nothing about. 2 words... horrible gm!!

    Advice to ManagementAdvice

    need a new gm if you want more employees and dedicated employees!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Front Desk Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager  in  Canton, MS
    Current Employee - Front Desk Manager in Canton, MS

    I have been working at Best Western full-time for more than 8 years

    Pros

    Best western is by far the best company to work for.

    Cons

    Raises need to be more constant and a yearly bonus would be nice but its not required I just feel like you should make your employees feel like there wanted and appreciated.

    Advice to ManagementAdvice

    make your employees feel like there wanted and appreciated.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    my opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk/Night Audit  in  Rochester, NY
    Current Employee - Front Desk/Night Audit in Rochester, NY

    I have been working at Best Western full-time for less than a year

    Pros

    working for best western is satisfying because it gives me the opportunity to meet people from other countries.

    Cons

    even though, I enjoy the work environment, the pay is low and there's no room for advancement

    No opinion of CEO
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  5.  

    I love this job, socializing with customers and putting their needs first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk  in  Blackwell, OK
    Current Employee - Front Desk in Blackwell, OK

    I have been working at Best Western full-time for more than 3 years

    Pros

    working with the public, leadership, staff, providing quality customer service, and more

    Cons

    getting hateful customers, long hours, compensation, days off, attitudes

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best job I ever gave up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Team Lead  in  Silverdale, WA
    Former Employee - Front Desk Team Lead in Silverdale, WA

    I worked at Best Western full-time for more than 3 years

    Pros

    The Management team here is the best I have ever worked for. Marc and Genie are truly concerned about their employees. They listen carefully to every issue and suggestion or idea, and always follow through. They acknowledge their employees accomplishments and help them with any difficulties. This positive attitude filtered down to the employees. We cared about each other and helped each other. We worked hard but had fun. I looked forward to going to work each day and I miss being there. I would never have left except that I moved too far away to commute. The survey scores for this hotel always reflected the positive attitude of the employees to each other and the guests that stayed there.

    Cons

    During the time I worked here there was a sale of business and major transitions followed. It was a difficult time but a positive change.

    Advice to ManagementAdvice

    Keep up the awesome job!

    Recommends
    Positive Outlook
  7.  

    Bad and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Western

    Pros

    Nothing good in that company

    Cons

    too much work with few resources

    Advice to ManagementAdvice

    na

    Doesn't Recommend
  8.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Frustrated Employee  in  Lackawanna, NY
    Current Employee - Frustrated Employee in Lackawanna, NY

    I have been working at Best Western part-time for more than 3 years

    Pros

    The people I get to meet and work with (when we're allowed to work with them)

    Cons

    Nepotism, low wages, nothing for employees, no chance for advancement, time off? Are you kidding?, low wages (can't express that enough), new rules that are followed by only a select few and the manager's "Buddies" don't have to. No overtime or abilities to work extra shifts, When asking for a day off, it is up to you to get someone to replace you, as the manager will NOT do it, management's condescending attitude toward employees

    Advice to ManagementAdvice

    When you have an employee who is more qualified to work in other areas than the ones you are hiring (who barely speak English), then you have a problem. When I offered to be trained, the response was, "look at how you dress". I'm a transport driver with no uniform to wear. What do they expect for minimum wage? When you have someone on your staff who is more qualified than you to run the hotel, I can understand your concern and your going out of your way to keep that person down. It is to keep your own job. Sorry fact is, you're not doing a good job of it as playing video games during your shift is NOT doing your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    front desk clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk  in  Richmond, IN
    Former Employee - Front Desk Clerk in Richmond, IN

    I worked at Best Western part-time

    Pros

    easy work taking care of customers

    Cons

    having to fold laundry in the back

    Advice to ManagementAdvice

    fire amy witham

    Doesn't Recommend
    Neutral Outlook
  10.  

    The experience was intense and stressful in the beginning but eventually it smoothed out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  Patterson, CA
    Former Employee - Front Desk in Patterson, CA

    I worked at Best Western part-time for more than a year

    Pros

    The great thing about this job were the discounts. Also the good thing with this job was it worked with my school schedule. Its a great job to get you through school and pay some bills.

    Cons

    They are very minimal on the pay. There are a lot trust issues between management and the associates. Also many of the policies are questionable. Its really hard in the beginning if you don't have decent training. There is drama in every department but you learn to avoid it. You really fend for yourself at this job.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Chelmsford, MA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA

    I worked at Best Western

    Pros

    Mostly friendly employees & opportunity for growth within company

    Cons

    Lack of training, not paid as well as other local hotels, poor current leadership

    Advice to ManagementAdvice

    get a full time general manager who hastime to take control.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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