Best Western

www.bestwestern.com
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Best Western Reviews

Updated February 23, 2015
Updated February 23, 2015
191 Reviews
2.8
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Western President and CEO David T. Kong
David T. Kong
72 Ratings

Review Highlights

Pros
  • Great people, great office culture (in 7 reviews)

  • Good pay you get cheap rooms and employee discounts (in 6 reviews)


Cons
  • There is almost zero room for advancement (in 8 reviews)

  • Tough work for low pay but that is the hotel business (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a tremendously inspiring experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Best Western as a contractor

    Pros

    Great people, great office culture

    Cons

    membership = customers; sometimes frustrating

    Positive Outlook
    No opinion of CEO
  2.  

    Night Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Logan, UT
    Current Employee - Night Auditor in Logan, UT

    I have been working at Best Western part-time (more than a year)

    Pros

    The owners of the particular Best Western I worked at were dedicated to making the best experience possible for the guests so that culture made it a wonderful place to work.

    Cons

    Holidays were always difficult because everybody wants holiday time off but there always has to be somebody there 24 hours a day 365 days a year. This is not the fault of the company or the owners, but it could be viewed as a con to working in the hospitality industry.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Brand

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Western

    Pros

    They care and will work with you

    Cons

    Cant find or say anything bad about the brand

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Enriching and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Accountant in Montreal, QC (Canada)
    Former Contractor - Accountant in Montreal, QC (Canada)

    I worked at Best Western as a contractor (more than a year)

    Pros

    Very interesting meetig people of all different nationalitiies

    Cons

    Learning and adapting to new rules and company policies.

    Advice to ManagementAdvice

    Be kind and comprehensive with employees

    Recommends
  6.  

    Best job I ever gave up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Team Lead in Silverdale, WA
    Former Employee - Front Desk Team Lead in Silverdale, WA

    I worked at Best Western full-time (more than 3 years)

    Pros

    The Management team here is the best I have ever worked for. Marc and Genie are truly concerned about their employees. They listen carefully to every issue and suggestion or idea, and always follow through. They acknowledge their employees accomplishments and help them with any difficulties. This positive attitude filtered down to the employees. We cared about each other and helped each other. We worked hard but had fun. I looked forward to going to work each day and I miss being there. I would never have left except that I moved too far away to commute. The survey scores for this hotel always reflected the positive attitude of the employees to each other and the guests that stayed there.

    Cons

    During the time I worked here there was a sale of business and major transitions followed. It was a difficult time but a positive change.

    Advice to ManagementAdvice

    Keep up the awesome job!

    Recommends
    Positive Outlook
  7.  

    Manager values employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Opelika, AL
    Current Employee - Night Auditor in Opelika, AL

    I have been working at Best Western full-time (less than a year)

    Pros

    I am treated as family here at Best Western, The manager is awesome. My co-workers all get along.

    Cons

    No challenges really. Nothing bad to say, the company is just that great.

    Advice to ManagementAdvice

    Raise the pay above minimum wage. Maybe add some perks, such as "employee of the month" and that person can get a bonus.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Best place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Western full-time (more than 5 years)

    Pros

    everyone work together to get the job done and it was awesome!

    Cons

    new ownership ruin everything, leave lots of people out of job.

    Doesn't Recommend
    Negative Outlook
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in Santa Barbara, CA
    Current Employee - Front Desk in Santa Barbara, CA

    I have been working at Best Western full-time (less than a year)

    Pros

    Great management, easy work, good pay for what you do, fun environment

    Cons

    Cant think of any besides normal cons, like the 3p-11 and 7a-3p shifts. since theyre so opposite it can mess you up but thats nitpicking!

    Recommends
    Positive Outlook
  10.  

    Great experience. Amazing people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Plattsburgh, NY
    Former Employee - Front Desk Agent in Plattsburgh, NY

    I worked at Best Western full-time (less than a year)

    Pros

    Well established company. Many different things to learn from front desk, guest services, maintenance, and even auditing throughout the night.

    Cons

    As with every hospitality business a slow season can call for long hours, but this is where it pays to take the extra time to learn other facets of the business.

    Advice to ManagementAdvice

    Absolutely nothing because the president worked in the building with us and did everything possible to ensure the guests and employees were taken care of.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Strong Sense of Of Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Tyler, TX
    Former Employee - Front Desk Agent in Tyler, TX

    I worked at Best Western full-time (more than a year)

    Pros

    Corporate backing with an independent feel, repeat corporate guests weekly/ often, direct access to ownership, smaller staff leads to close knit group, strong management involvement. .

    Cons

    Owner independence can sometimes lead to sub par/ inconsistent standards at other properties, not much room as much ease of job movement laterally,

    Advice to ManagementAdvice

    Set the standard don't react to current industry trends.

    Recommends
    Neutral Outlook
    Approves of CEO

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