Better World Books Reviews

Updated August 27, 2015
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3.4
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Andrew Perlmutter
3 Ratings

12 Employee Reviews

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  1. Mid-level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Indiana in Mishawaka, IN
    Current Employee - Indiana in Mishawaka, IN
    Recommends
    Positive Outlook

    I have been working at Better World Books full-time

    Pros

    Fun, friendly, busy, casual atmosphere with high energy. There is never a dull moment! There are many great opportunities for those that work hard & want to see the company and their team mates succeed. The company emphasizes promoting from within when they can which is great for morale and career development. Associates work hard as a team toward a GREAT mission. There is a lot of change as this company grows & while we are not perfect and ever changing it is exciting to be part of a company achieving great things with a purposeful mission. Ideas are encouraged, appreciated, shared, and often implemented. BWB has character.

    Cons

    Young in its lifecycle so still learning/growing and doesn't come without it's challenges. BWB has also demonstrated significant success & continues to head in a positive direction!!


  2. High Turnover!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SHIPPING SPECIALIST in Mishawaka, IN
    Former Employee - SHIPPING SPECIALIST in Mishawaka, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Better World Books (Less than a year)

    Pros

    There are lots of books.

    Cons

    They only give you 60 days to get up to speed.

    Advice to Management

    They should give at the very least 90 days to get up to speed.


  3. Helpful (1)

    Better World Books Warehouse Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Better World Books full-time

    Pros

    Met a lot of interesting people, one can work on their own without having someone breathing down their back constantly. The break room is also quite nice, has a pool table and sofas/loveseats as well as typical tables and chairs, there is also computers so employees can get online during breaks/lunches.

    Cons

    Very dirty place to work in. There are nests of black widow spiders and brown recluse spiders in the warehouse. It is cold in the winter and hot in the summer (no a/c). The management treats people like they are slaves and their opinions don't matter. A mandatory 50 hr work week at the pay rate of $9.00 an hour and raises are very stingy (being maybe .03 cents to .05 cents). The management also uses intimidation tactics to make people sign their names to new policies that they want to enforce. The building is also falling apart, the roof constantly leaks, there is insulation falling out of walls and ceiling all over the place, holes in the cement floor in the warehouse and some blackish looking mold creeping up the side of the north end of the building. And there are only 6 bathroom facilities, of the 6, only two (a men's and women's) are multiple stalls, the other four (men's and women's) are single toilet located in the front office. The toilets are loose off the ground, not screwed down, so they wiggle. Ceo came to visit once, never did see him talk to anyone except those in the office.

    Advice to Management

    Get the place cleaned up, big time. You are selling books, and if you actually look at the warehouse, it is covered in dust and dirt. There is a thick layer of dust or dirt on the books you sell. You also need to have that mold looked at, the insulation replaced and the roof replaced as well as the floors in proper repair. To get rid of the "revolving door" syndrome you have going on, pay employees a better wage, after all these folks are busting their butts working hard so you can sit on yours, and $9.00 and hour doesn't cut it for the amount and type of work being done. If you can donate millions a year to literacy funds, then you should pay your people better, after all, you have to take care of your own house before you can take care anyone else's. The 50 hour work weeks, those need to stop, or you won't get and keep quality people in there. May I suggest you go out to the warehouse and grab a book (there or may copies of this book, trust me.) called 7 highly effective habits of successful people. READ the book, and learn from it to run this company before you run it into the ground.


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  5. Customer Service Ambassador

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Better World Books part-time (More than 5 years)

    Pros

    --I love the company culture. It's a very supportive, friendly environment. I work with interesting people. --Because the company is fairly small, it's easy to learn things about jobs or departments outside of your own capacity. --BWB does its best to treat employees well. --The company has a conscience. It donates incredibly generously to literacy causes and other charities.

    Cons

    --Sometimes, there is miscommunication between departments. --The company is still fairly new (11 years) so growing pains are to be expected, as the company fulfills its potential.

    Advice to Management

    Do your best to retain the right people so that the company can continue to grow.


  6. This is a growing resale book company that has bright ideas and an even brighter future for their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Mishawaka, IN
    Former Employee - Customer Care in Mishawaka, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tight community of energetic individuals Creative work environment

    Cons

    Facilities seem outdated in many places, need improvements in technology


  7. Helpful (1)

    Poor experience that got worse with each managerial decision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Better World Books full-time

    Pros

    You are able to cash out excessive personal time off for eighty cents on the dollar. They also provide you donuts on payday.

    Cons

    Difficult to take time off because various managers do not frequently approve vacation requests, even months in advance. Lots of turnover.

    Advice to Management

    Begin to thoroughly interview your prospective employees and inform them what type of atmosphere they will be joining.


  8. Helpful (1)

    Tremendous growth company with great opportunity despite hit-or-miss leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Better World Books full-time

    Pros

    Tremendous opportunity to learn if you play the politics well.

    Cons

    Leadership is top down. The most common response to the question "Why?" is "(Executive) says so." Some of the leadership is excellent, others are in over their heads.

    Advice to Management

    Take seriously the commitments you make to the staff. Say what you mean and mean what you say.


  9. Helpful (1)

    Great for career development if you're high initiative. Startup transitioning into playing with the big boys.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook

    I have been working at Better World Books full-time

    Pros

    Performance contributes to significant environmental and social impact Room for growth in the industry Professional development opportunities abound for self starters

    Cons

    Growing pains in transitioning from startup to structured organization Margins on used books do not currently allow for salaries you'd expect for the work put in

    Advice to Management

    Continue to value your people and all your stakeholders will be taken care of


  10. Helpful (1)

    Mostly a great place to work...but no company is perfect!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunfermline, Scotland (UK)
    Current Employee - Anonymous Employee in Dunfermline, Scotland (UK)
    Recommends

    Pros

    Better World Books has great values. It's a relaxed place to work but work always gets done Customers are very important to the company. There are some really good people to work with. Overall it is a great place to work

    Cons

    Apart from discount on the books there aren't really any benefits, there is a Stakeholder Pension but the company don't contribute so no incentive to join up. Some of the senior managers have no people skills and have very little management experience which reflects in their management styles and abilities. Pay is not competitive.

    Advice to Management

    Keep doing what you are doing, i.e. constantly trying to be better. Invest in your staff, all the way from the top, down to the bottom.


  11. best place in the world to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member
    Current Employee - Team Member
    Recommends

    Pros

    great staff and management terrific career growth possibilities good benefits fair pay relaxed and enjoyable work environment social mission wonderful

    Cons

    growing company so bound to have some growing pains at times

    Advice to Management

    Continue to share as you do. Your transparency is terrific



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