Big Heart Pet Brands

  www.bigheartpet.com
  www.bigheartpet.com
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Big Heart Pet Brands Reviews

Updated August 29, 2014
Updated August 29, 2014
104 Reviews
3.0
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Big Heart Pet Brands CEO and Director David J. (Dave) West
David J. (Dave) West
35 Ratings

Review Highlights

Pros
  • A lot of good people at the lower levels and middle management (in 14 reviews)

  • The work life balance, the location and the co-workers at the bottom layer (in 7 reviews)


Cons
  • The lack of training for new technologists was disappointing (in 4 reviews)

  • Executive level and upper management do not seem to care about the associates, the state of morale, or anything other than the bottom line (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    So Far So Good, 4 Months In.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Big Heart Pet Brands full-time for less than a year

    Pros

    Genuine passion for pets and pet parents and strong products serving as a backbone for success. Casual office environment with a good location in Pittsburgh. Great, friendly people who actually collaborate and support one another, while still expecting high performance and results. Strong desire to innovate and get out from under the old Del Monte "business as usual" mentality. Significant investment back into the business for new systems, equipment, etc. Opportunities to advance and cross-train are abundant. Work life balance is superb; there is a definite commitment to getting out of the office at a decent hour and disconnecting every day (and Summer Hours on Fridays). I never worked for Del Monte, but it definitely sounds like Big Heart has made a lot of improvements vs. the "bad old days." Leaders are approachable and take the time to consider ideas or even just shoot the breeze.

    Cons

    Training is weak to non-existent. Many systems to keep track of, without a unifying vision or platform (some hope on the way there with launches planned for 2015 but we'll see). NPD and product refreshes are often done in a vacuum, sometimes resulting in re-work and missed opportunities. Innovation is somewhat siloed into certain groups, rather than being truly cross-functional. Nearly every team is short-staffed and could use more headcount. HQ in San Francisco and major office in Pittsburgh means there's some balancing required between the time zones. Meetings lack discipline; too many are set up as 1 hour recurring weekly but really only need an hour a month or an emailed status update. Natural Balance business unit is the Wild West.

    Advice to ManagementAdvice

    Continue the re-investment and look at adding resources (people) to key functions such as project managers and continuous improvement specialists. Knock down the walls between "innovation" items and existing/basic items and let the teams cross-pollinate. Look to improve on-boarding by developing more robust "first 90 days" checklists, mentorships, and similar programs to set your new hires up for success and ingrain the new culture.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Have really tried to stay optimistic, but this place is in turmoil.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands full-time for more than 10 years

    Pros

    - Flexible hours, when you can take advantage of them (which is rarely lately, since it's often necessary to work late and then log in once you're home)
    - Ability to leave 2 hours early June - August (another perk many can't take advantage of lately)
    - Jeans are permitted every day
    - Able to bring your dog to the office a couple of times a year (but most are too overworked and bogged down with meetings to enjoy this perk; Natural Balance portion of the company in CA is somehow permitted to bring their dogs to work on a daily basis.)

    Cons

    - WAY TOO MANY CHANGES. Way, way too many. An acquisition, a divestiture, brand new (inferior) system being built, employees laid off with little notice (only to have the same positions re-posted), existing employees thrown into positions for which they aren't qualified in the least, IT department is losing all of its knowledge resources (which means it can now take weeks for an issue to be resolved that would have previously taken minutes or hours).
    - Processes change from one day to the next, making it difficult to plan or fully wrap your head around any part of your responsibilities. There are very few true process experts remaining, as they were either laid off, made the (smart?) decision to leave, or there is just too much ambiguity to really gain any sort of real expertise. It's a treading water mentality.
    - Company is working with Kenandy to try to build a new ERP system, which has taken over a year with very little progress - something upper management seems generally oblivious to. The minions will be forced to work on a sub-par system that was once supposed to be our new, improved, ideal, perfect, saving-grace system. We're now being told to just build base, bare-bones functionality.
    - No work from home or alternative schedules permitted. Lately, you're lucky if you can use a vacation day. Heck, most of us don't even get to take a lunch hour.
    - Constant rumors of being laid off, selling the company or relocating to Corporate office in San Francisco.
    - No employee discounts, or even coupons, on products.
    - Inconsistent perks across locations. Pittsburgh CSC seems to work longer and harder and is often forced to work late or through lunch to accommodate West Coast schedules, while offices in CA have more relaxed schedules (and don't expect them to ever return the favor and work to accommodate our East Coast schedules)

    Advice to ManagementAdvice

    Not even sure what to suggest. It's so chaotic and stressful at Big Heart and there seems to be no light at the end of the tunnel. Do what you can to boost morale and help employees make it through the next 6 months of the Del Monte TSA and Project Enterprise, and cross your fingers that you'll manage to retain half of the worthwhile talent you have now. When you offer employee events and activities, stop being so concerned that they be restricted to lunch or non-office hours. We get that we're all busy and overworked, but an occasional couple of hours away from our desks could make a world of difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    I have been working at Big Heart Pet Brands

    Pros

    Potential for career growth by learning totally new methods.

    Cons

    Lots of work. Need to be dedicated.

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  5.  

    Talented people and great brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Big Heart Pet Brands full-time for more than 5 years

    Pros

    Great brands, good people, the salary is very competitive, summer hours (if you can get your job done on Friday you can leave work at 3pm in the summer).

    Cons

    Very financially driven company, finance always has the last word. You have to run to keep up, lots of firedrills and last minute requests. Burn out is high. Not a great organization for sharing and helping others. You are on your own, so good luck!

    Advice to ManagementAdvice

    There are lots of very talented people, find a way to nuture them too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Had the opportunity to learn many things during my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional  in  San Francisco, CA
    Former Employee - IT Professional in San Francisco, CA

    I worked at Big Heart Pet Brands full-time for more than 8 years

    Pros

    Good co-workers and nice, friendly office environment. Competent senior management that set a clear course for the future.

    Cons

    If you are in IT in San Francisco, you will find it hard to feel a part of the team back in Pittsburgh and know what is going on strategically. A number of SF team members always felt marginalized and were not treated as equals.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    New Leadership Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Big Heart Pet Brands full-time for more than 10 years

    Pros

    People below the Senior Management level are great to work with.

    Cons

    The CHRO and CFO have this weird vendetta against the former Del Monte Foods whose Consumer division was sold last February. These two, the CHRO in particular, stomp around and pound their fists like two year olds when they feel their authority is being usurped. Both are extremely reactive and and tend to make decisions based on emotion rather than logic much to the detriment of their respective employee groups rather than thinking of the organization as a whole. The CFO's direct reports are "yes" men which no gumption to stand up for fear of retribution.

    Advice to ManagementAdvice

    Dave West should replace these two as the morale under both these leaders is extremely low.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    delmonte

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sorter  in  Modesto, CA
    Former Employee - Sorter in Modesto, CA

    I worked at Big Heart Pet Brands part-time for less than a year

    Pros

    it was ok, if you got called in all the time ,bummer if you dident, it was ok work,everyone was nice.

    Cons

    not getting enough hours,always soaked to the skin,they would change your shift,got call in for seasonal again was working as a fill in at a bakery and they let me go,because could not get back to them,because of diffrent hrs worked.

    Advice to ManagementAdvice

    give everyone a chance

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Heart Pet Brands

    Pros

    Allowed to wear jeans all the time

    Cons

    The culture of this company has hit rock bottom over the last 2 years - it is all about the senior management and what they want, they do not care about the employees and they lie. It is a real shame what has happened to what was once a great company to work for and which promoted a environment of camaraderie and collaboration - now it is everyone for themselves

    Advice to ManagementAdvice

    Clean house and get management that has a heart - just like your name implies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands full-time for more than 8 years

    Pros

    Incentives for employees, strong emphasis on safety and preventative measures. Lots of growth for individuals and opportunities for advancement.

    Cons

    New software implemented with minimal training. Learn as you go mentality.

    Advice to ManagementAdvice

    Let people who actually will be using new programs on a daily basis have input.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands

    Pros

    Very people and pet friendly, good location right in the heart of Burbank. Company is geared for future growth and great potential revenue in the Pet industry.

    Cons

    Company is still in transition mode from Del Monte to Big Heart Pet and many changes come without warning specially in the support part of the company.

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