Big Heart Pet Brands

  www.bigheartpet.com
  www.bigheartpet.com

Big Heart Pet Brands Reviews

Updated November 22, 2014
Updated November 22, 2014
113 Reviews
3.3
113 Reviews
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Approve of CEO
Big Heart Pet Brands CEO and Director David J. (Dave) West
David J. (Dave) West
41 Ratings

Review Highlights

Pros
  • The work life balance, the location and the co-workers at the bottom layer (in 8 reviews)

  • A lot of good people at the lower levels and middle management (in 14 reviews)


Cons
  • The lack of training for new technologists was disappointing (in 4 reviews)

  • Not the right talent in upper management (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    modesto

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Worker in Tracy, CA
    Current Employee - Production Worker in Tracy, CA

    I have been working at Big Heart Pet Brands part-time (more than an year)

    Pros

    I think its vary good company they all ways send me on a good job. I like because i get to do different jobs that.s fun

    Cons

    i think they relay try to help but i need to work more i like the lady's in the offic

    Advice to ManagementAdvice

    help me work more . thank you

    Recommends
    Positive Outlook
  2.  

    Great people, benefits/pay and lots of positive change ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands full-time (more than an year)

    Pros

    Great co-workers - smart and helpful.
    The office is great - beautiful views, spacious and great location.
    The brands are also fun to work on - very well-known with lots of brand equity.
    The President is also incredibly accessible, friendly, and smart.
    Pay is good, and benefits are great - private gym in the building!

    Overall, there's also lots of positive change that's being worked on to bring the company and it's culture into this decade. Lots of want and drive for this change across the company - it's moving more slowly than it should, but at least it's moving.

    Cons

    As mentioned above, change can be slow, this also goes for general process changes and approvals of materials. Too many people at the top want to review items that are just not worth their time. Some control needs to be relinquished some and more ownership needs to be given to Directors/Managers. This will allow for quicker positive change, better innovation and happier employees.

    Also, culture improvements need to be made quickly - big gripe here. Everyone is nice and its a great office...but need more to get employees to have fun and interact with each other! Especially, when you're competing with the Facebook, Google and all the start-ups! Otherwise, will continue to have high turnover.

    Advice to ManagementAdvice

    Be more visible and accessible - not just the President, but all of the leadership. Feel a little closed off, kind of "up in your castle" feeling - and that breeds a bit of fear among employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Big Opportunities on the Horizon for Big Heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Big Heart Pet Brands full-time (more than 5 years)

    Pros

    - Major positive cultural shifts are happening since breaking off from Del Monte Foods and becoming pet-focused
    - Lots of opportunity - pet industry is on fire
    - Get to work with iconic pet food and treat brands like Milk-Bone, Kibbles 'n Bits, Meow Mix and others
    - Company is expanding it's premium specialty holdings - most recently with acquisition of Natural Balance
    - Focus on innovation and trends is steadily increasing - leading to a more creative and less risk-averse environment - internally people think of the company as a $3 billion start up
    - New values and guiding principles that people take seriously (integrity, courage, action)
    - Supportive leadership team with impressive brand experience
    - Great new giving program, including grants for pet organizations and co will match donations to pet orgs by 150%
    - Downtown SF HQ close to the Ferry Building and with awesome Bay and bridge views
    - Casual - jeans every day
    - Most people seem to be truly passionate about pets
    - If you're the kind of person who wants to compete and win, has initiative and can back it up with smarts, you'll do well

    Cons

    - CPG thinking can sometimes feel limiting and risk-averse but that's changing
    - Employees seem to want change faster than the company may be able to deliver
    - Company tends to have champagne dreams on a beer budget - you need to be creative and scrappy to thrive
    - Future is a little fuzzy being PE-owned. Great opportunities could very well be ahead but this isn't the place for people who need slow, steady and stable to be happy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good people, good brands, good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Category Manager in Rogers, AR
    Current Employee - Category Manager in Rogers, AR

    I have been working at Big Heart Pet Brands full-time

    Pros

    - Enjoyable team with quality performance
    - Competitive compensation package. Not lacking in benefits.
    - Newer CEO with excellent ability to set strategy and execute growth

    Cons

    - Slow to change, risk-adverse HQ culture
    - Slow employee turnover makes career progression more difficult
    - Slow HR procedures make hiring top talent very difficult due to other companies making offers more quickly

    Advice to ManagementAdvice

    Continue focus on employee engagment. That makes this a great environment to come to work. Speed up decision making across the company and create incentive for taking risks.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands

    Pros

    Casual attire, reasonable hours, center of San Fran

    Cons

    Lots of change, but that can be good too!

  7. 1 person found this helpful  

    This Place Still Haunts Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Management in San Francisco, CA
    Former Employee - Supply Chain Management in San Francisco, CA

    I worked at Big Heart Pet Brands full-time (more than 5 years)

    Pros

    Financial District location
    Decent salary CPG
    Great benefits

    Cons

    Need great benefits for health problems you will develop
    Good old boy network
    Not the right talent in upper management
    Bullies run wild
    No innovation
    No training
    No respect for workers in general
    Human resources is merely a token

    Advice to ManagementAdvice

    Just sell the company and stop wasting everyone's time. This was by far, on every possible level for a long-standing professional company, the worst company I have ever worked for. Perfect for sociopaths at any level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Computer Information Systems Intern

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Information Systems in Pittsburgh, PA
    Current Employee - Computer Information Systems in Pittsburgh, PA

    I have been working at Big Heart Pet Brands as an intern (less than an year)

    Pros

    Get to see and experience a genuinely healthy and innovative work environment. The atmosphere is relaxed and managers and team are always willing to help or point you in the right direction. Got to have hands on experience in enterprise technologies, and work on projects that make a long term difference in the department.

    Cons

    Managers sometimes are too busy to help directly, but this you get a first hand look at how different managers and co-workers handle their day to day tasks.

    Advice to ManagementAdvice

    Internships are the best training, what can be learned in a corporate atmosphere is not always taught in schools and universities. Keep up the internship program.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not a bad place to work (Decatur Al.)(Del Monte)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Decatur, AL
    Current Employee - Anonymous Employee in Decatur, AL

    I have been working at Big Heart Pet Brands full-time (more than 8 years)

    Pros

    the place is fully automated, lots of equipment making a lot of dry pet food. People are great, some complainers, like anywhere else. Bosses are ok, some know what they are doing, some don't.. Great benefits, Salary not bad for the area.

    Cons

    No growth opportunities. Work-life balance don't exist, at least in my case lots of weekends spend at the plant working on projects.

    Recommends
    Neutral Outlook
  10. 3 people found this helpful  

    Nightmare - The worst company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Manager in San Francisco, CA
    Current Employee - Brand Manager in San Francisco, CA

    I have been working at Big Heart Pet Brands full-time

    Pros

    Summer Fridays (Get off early)
    Casual dress code
    Competitive pay for CPG
    Work-life balance
    FiDi location

    Cons

    Politics - Politics at BHP takes it to the next level since it's a private company. People throwing you under the bus? All the time.
    Lack of decision-making - Everyone is essentially waiting for the CMO to make the smallest decision. Hence always putting off fires all day.
    Low morale - This is the only company I have worked for where people openly interview for a new job at their cubes. Co-workers send you job postings throughout the day.
    This Company is only focused on short term goal, which is to be sold to a larger company. There is no long term vision, career development or employee retention effort.

    Advice to ManagementAdvice

    You guys need to get this company together and treat people as human beings.

    Doesn't Recommend
    Disapproves of CEO
  11. 4 people found this helpful  

    Have really tried to stay optimistic, but this place is in turmoil.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Heart Pet Brands full-time (more than 10 years)

    Pros

    - Flexible hours, when you can take advantage of them (which is rarely lately, since it's often necessary to work late and then log in once you're home)
    - Ability to leave 2 hours early June - August (another perk many can't take advantage of lately)
    - Jeans are permitted every day
    - Able to bring your dog to the office a couple of times a year (but most are too overworked and bogged down with meetings to enjoy this perk; Natural Balance portion of the company in CA is somehow permitted to bring their dogs to work on a daily basis.)

    Cons

    - WAY TOO MANY CHANGES. Way, way too many. An acquisition, a divestiture, brand new (inferior) system being built, employees laid off with little notice (only to have the same positions re-posted), existing employees thrown into positions for which they aren't qualified in the least, IT department is losing all of its knowledge resources (which means it can now take weeks for an issue to be resolved that would have previously taken minutes or hours).
    - Processes change from one day to the next, making it difficult to plan or fully wrap your head around any part of your responsibilities. There are very few true process experts remaining, as they were either laid off, made the (smart?) decision to leave, or there is just too much ambiguity to really gain any sort of real expertise. It's a treading water mentality.
    - Company is working with Kenandy to try to build a new ERP system, which has taken over a year with very little progress - something upper management seems generally oblivious to. The minions will be forced to work on a sub-par system that was once supposed to be our new, improved, ideal, perfect, saving-grace system. We're now being told to just build base, bare-bones functionality.
    - No work from home or alternative schedules permitted. Lately, you're lucky if you can use a vacation day. Heck, most of us don't even get to take a lunch hour.
    - Constant rumors of being laid off, selling the company or relocating to Corporate office in San Francisco.
    - No employee discounts, or even coupons, on products.
    - Inconsistent perks across locations. Pittsburgh CSC seems to work longer and harder and is often forced to work late or through lunch to accommodate West Coast schedules, while offices in CA have more relaxed schedules (and don't expect them to ever return the favor and work to accommodate our East Coast schedules)

    Advice to ManagementAdvice

    Not even sure what to suggest. It's so chaotic and stressful at Big Heart and there seems to be no light at the end of the tunnel. Do what you can to boost morale and help employees make it through the next 6 months of the Del Monte TSA and Project Enterprise, and cross your fingers that you'll manage to retain half of the worthwhile talent you have now. When you offer employee events and activities, stop being so concerned that they be restricted to lunch or non-office hours. We get that we're all busy and overworked, but an occasional couple of hours away from our desks could make a world of difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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