Big Heart Pet Brands Reviews

Updated April 29, 2015
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3.3
131 Reviews
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Approve of CEO
Big Heart Pet Brands CEO and Director David J. (Dave) West
David J. (Dave) West
51 Ratings

Pros
  • The work life balance, the location and the co-workers at the bottom layer (in 8 reviews)

  • A lot of good people at the lower levels and middle management (in 14 reviews)

Cons
  • The lack of training for new technologists was disappointing (in 4 reviews)

  • Not the right talent in upper management (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    It was a great job, learned something everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Good Opportunity to Make Good Money
    Former Employee - Good Opportunity to Make Good Money

    I worked at Big Heart Pet Brands full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent pay lots of overtime double time on sundays, good benefits, and every year you get cost of living raise in pay its usully 3%

    Cons

    Overall its a good place to work with apportunity for advancement if you work hard.

  2. Call Center Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Pittsburgh, PA
    Current Employee - Call Center Supervisor in Pittsburgh, PA

    I have been working at Big Heart Pet Brands full-time (More than 8 years)

    Recommends
    Recommends

    Pros

    Development and goal oriented company that believes in good people.

    Cons

    The location is on the North Shore and parking prices can be prohibited for some.

  3. Pet Focused company

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Big Heart Pet Brands full-time (More than 5 years)

    Positive Outlook
    Positive Outlook

    Pros

    The company is/was solely pet focused.

    Cons

    Big Heart Pet was acquired by Smucker. It is unclear if the Pet business unit will remain in San Francisco.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good people, good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in San Francisco, CA
    Current Employee - Senior Marketing Manager in San Francisco, CA

    I have been working at Big Heart Pet Brands full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    family friendly, good work-life balance, smart and nice people

    Cons

    recent acquisition is leaving many uncertain

  6. An OK place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chemical Lab Technician in San Pedro, CA
    Former Employee - Chemical Lab Technician in San Pedro, CA

    I worked at Big Heart Pet Brands

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company is pretty lenient with days off, and I heard the health and dental benefits are really good. There were a lot of celebrations for birthdays and since there were a lot of extra pet food, we would take them home.

    Cons

    Sometimes shortcuts were taken in order to expedite data collection. The people would sometimes be not hospitable to other workers.

    Advice to Management

    Please upgrade the old equipment in the Analytics Lab. Newer equipment would greatly and help get faster and more accurate data collection.

  7. Big Heart, New Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance in Pittsburgh, PA
    Current Employee - Quality Assurance in Pittsburgh, PA

    I have been working at Big Heart Pet Brands full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunity for education and personal growth, excellent team environment in certain departments, good benefits, rewarding work!

    Cons

    Some dysfunction between departments, behind the curve in terms of needing to upgrade some things in order to top the competition, large gaps in salary between levels and it shows.

    Advice to Management

    If you want to be number one, you have to give people the tools to get there.

  8. Great people, excellent opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Big Heart Pet Brands full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Pittsburgh office is like a family. Been through a lot of change and still delivering day in and day out.
    Excellent pay
    Excellent location

    Cons

    Work life balance is an issue in some areas
    No documented telecommute policy
    Some managers detached from their employees

  9. Culture change and large reorganization from top down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Big Heart Pet Brands

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Depending on what department you are in, total autonomy was promoted and decision making happened quickly cross functionally. Very laid back corporate culture. Competitive salary and benefits. Transparency and open minded

    Cons

    Things are changing quickly and corporate culture will be much different. The relaxed and more liberal corporate culture will be replaced with conservative thinking which is not bad however the philosophy that you have to be a certain age to have experience is not acceptable. The sadest part is how the "good ole boys club" will now exist.

    Advice to Management

    Be more open minded and welcome diversity. Management positions should not be measured by how old you are. Lastly pay attention to the leadership. Primarily all men.

  10. Continuous Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Big Heart Pet Brands

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast pace implementation & development keeps you very busy. Good benefits, compensation varies.

    Cons

    Work life has been hectic with the divestiture and now the sale of the company, Uncertainties for the future exist.

    Advice to Management

    Good leadership but need to communicate as much as possible with the pending sale of the company.

  11. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director in Pittsburgh, PA
    Current Employee - Marketing Director in Pittsburgh, PA

    I have been working at Big Heart Pet Brands

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work with a lot of exciting challenges

    Cons

    Uncertainty of the future with recent sales agreement

    Advice to Management

    Keep being honest and forthright

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