Big Heart Pet Brands

  www.bigheartpet.com
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Big Heart Pet Brands Reviews

Updated July 25, 2014
Updated July 25, 2014
104 Reviews

3.0
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Big Heart Pet Brands CEO and Director David J. (Dave) West
David J. (Dave) West
36 Ratings

Review Highlights

Pros
  • A lot of good people at the lower levels and middle management (in 14 reviews)

  • The work life balance, the location and the co-workers at the bottom layer (in 7 reviews)


Cons
  • The lack of training for new technologists was disappointing (in 4 reviews)

  • Executive level and upper management do not seem to care about the associates, the state of morale, or anything other than the bottom line (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pros

    Potential for career growth by learning totally new methods.

    Cons

    Lots of work. Need to be dedicated.

  2.  

    So Far So Good, 4 Months In.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    Pros

    Genuine passion for pets and pet parents and strong products serving as a backbone for success. Casual office environment with a good location in Pittsburgh. Great, friendly people who actually collaborate and support one another, while still expecting high performance and results. Strong desire to innovate and get out from under the old Del Monte "business as usual" mentality. Significant investment back into the business for new systems, equipment, etc. Opportunities to advance and cross-train are abundant. Work life balance is superb; there is a definite commitment to getting out of the office at a decent hour and disconnecting every day (and Summer Hours on Fridays). I never worked for Del Monte, but it definitely sounds like Big Heart has made a lot of improvements vs. the "bad old days." Leaders are approachable and take the time to consider ideas or even just shoot the breeze.

    Cons

    Training is weak to non-existent. Many systems to keep track of, without a unifying vision or platform (some hope on the way there with launches planned for 2015 but we'll see). NPD and product refreshes are often done in a vacuum, sometimes resulting in re-work and missed opportunities. Innovation is somewhat siloed into certain groups, rather than being truly cross-functional. Nearly every team is short-staffed and could use more headcount. HQ in San Francisco and major office in Pittsburgh means there's some balancing required between the time zones. Meetings lack discipline; too many are set up as 1 hour recurring weekly but really only need an hour a month or an emailed status update. Natural Balance business unit is the Wild West.

    Advice to ManagementAdvice

    Continue the re-investment and look at adding resources (people) to key functions such as project managers and continuous improvement specialists. Knock down the walls between "innovation" items and existing/basic items and let the teams cross-pollinate. Look to improve on-boarding by developing more robust "first 90 days" checklists, mentorships, and similar programs to set your new hires up for success and ingrain the new culture.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Talented people and great brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    Pros

    Great brands, good people, the salary is very competitive, summer hours (if you can get your job done on Friday you can leave work at 3pm in the summer).

    Cons

    Very financially driven company, finance always has the last word. You have to run to keep up, lots of firedrills and last minute requests. Burn out is high. Not a great organization for sharing and helping others. You are on your own, so good luck!

    Advice to ManagementAdvice

    There are lots of very talented people, find a way to nuture them too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Had the opportunity to learn many things during my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional  in  San Francisco, CA
    Former Employee - IT Professional in San Francisco, CA

    Pros

    Good co-workers and nice, friendly office environment. Competent senior management that set a clear course for the future.

    Cons

    If you are in IT in San Francisco, you will find it hard to feel a part of the team back in Pittsburgh and know what is going on strategically. A number of SF team members always felt marginalized and were not treated as equals.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    delmonte

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sorter  in  Modesto, CA
    Former Employee - Sorter in Modesto, CA

    Pros

    it was ok, if you got called in all the time ,bummer if you dident, it was ok work,everyone was nice.

    Cons

    not getting enough hours,always soaked to the skin,they would change your shift,got call in for seasonal again was working as a fill in at a bakery and they let me go,because could not get back to them,because of diffrent hrs worked.

    Advice to ManagementAdvice

    give everyone a chance

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Allowed to wear jeans all the time

    Cons

    The culture of this company has hit rock bottom over the last 2 years - it is all about the senior management and what they want, they do not care about the employees and they lie. It is a real shame what has happened to what was once a great company to work for and which promoted a environment of camaraderie and collaboration - now it is everyone for themselves

    Advice to ManagementAdvice

    Clean house and get management that has a heart - just like your name implies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    New Leadership Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    Pros

    People below the Senior Management level are great to work with.

    Cons

    The CHRO and CFO have this weird vendetta against the former Del Monte Foods whose Consumer division was sold last February. These two, the CHRO in particular, stomp around and pound their fists like two year olds when they feel their authority is being usurped. Both are extremely reactive and and tend to make decisions based on emotion rather than logic much to the detriment of their respective employee groups rather than thinking of the organization as a whole. The CFO's direct reports are "yes" men which no gumption to stand up for fear of retribution.

    Advice to ManagementAdvice

    Dave West should replace these two as the morale under both these leaders is extremely low.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very people and pet friendly, good location right in the heart of Burbank. Company is geared for future growth and great potential revenue in the Pet industry.

    Cons

    Company is still in transition mode from Del Monte to Big Heart Pet and many changes come without warning specially in the support part of the company.

  10.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Incentives for employees, strong emphasis on safety and preventative measures. Lots of growth for individuals and opportunities for advancement.

    Cons

    New software implemented with minimal training. Learn as you go mentality.

    Advice to ManagementAdvice

    Let people who actually will be using new programs on a daily basis have input.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Too many top layers. No decisions are made. Not strategic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    Pros

    The work life balance, the location and the co-workers at the bottom layer.

    Cons

    This was one of my worst experiences working for a company. The organization is way too top heavy. That aspect compounded with a lack of leaders and decision making agility has caused immense frustration at all lower levels. There's actually not enough meaningful work left at the bottom because we have so many layers that you are effectively demoted as a result of the organizational structure. We are constantly hiring because everyone at the bottom hates their job and leaves. Beware if you think job openings are a sign of growth. We don't operate as winning teams that work together. This is game of thrones corporate edition. If you are looking for good work experience to progress in your career then you should look elsewhere. If you want to be an admin and spellcheck and do edits for your boss come here. The good people all leave...very few stay.

    Advice to ManagementAdvice

    The roles and layers of people need to be adjusted. Too many cooks in the kitchen. Have one on ones with people at the bottom and try to understand the view from below....it's quite different than the view from above.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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