Big Lots Reviews

Updated September 10, 2014
Updated September 10, 2014
339 Reviews
2.7
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David J. Campisi
76 Ratings

Review Highlights

Pros
  • One of the best reasons to work here is the 20% employee discount that is given (in 30 reviews)

  • That the employees get 20% discount on all items except for on sale items (in 23 reviews)


Cons
  • There's never management meetings so there is extreme lack of communication (in 8 reviews)

  • Not enough payroll allocated to ensure the level of customer service that is expected (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Heavy work load, but a good environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Big Lots full-time for more than 3 years

    Pros

    Assistant mgr is hourly. Many situations fot OT.

    Cons

    Labor intensive. Tight reigns on payroll allotment.

    Advice to ManagementAdvice

    Corporate needs to allow more labor hours.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great culture, great people, everyone is always willing to help you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting and Finance  in  Columbus, OH
    Current Employee - Accounting and Finance in Columbus, OH

    I have been working at Big Lots full-time

    Pros

    -Great culture
    -Going through many changes (new CEO)
    -People are knowledgable about their positions
    -Everyone willing to help out

    Cons

    Company going through a lot of changes. (Personally, I think is pro, but I can see it being a con)

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I have worked part time at Big Lots for over a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Phenix City, AL
    Current Employee - Sales Associate/Cashier in Phenix City, AL

    I have been working at Big Lots part-time for more than a year

    Pros

    The customers are great, the managers can be really sweet, and caring, you get a 20% discount and 30% discount on certain weekends on things that are normally up to $500 anywhere else.

    Cons

    Some of the managers are uncaring. They give you very VERY few hours if you are part time.

    Advice to ManagementAdvice

    When hiring part time employees, I believe that they should be promoted or at least given a raise after a year of working there. And managers should not be allowed to give less than 10 hours a week to ANYBODY working part time or full time.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Stocker  in  Paducah, KY
    Former Employee - Cashier/Stocker in Paducah, KY

    I worked at Big Lots part-time for less than a year

    Pros

    Always something to do. Stayed busy

    Cons

    Messy atmosphere and terrible manager at the location I was working.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Close out shopping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Dallas, TX
    Current Employee - Assistant Manager in Dallas, TX

    I have been working at Big Lots full-time for more than 8 years

    Pros

    Love how different and diverse the merchandise is. I have had so many different foods from around the country and around the world, just by shopping there. Love, Love Love the discount. The pay is good, the hours are good. the people I work with is good.

    Cons

    I do miss all the great training I received from my former employer. I don't get much training from Big lots. Its all work no play. But that is how it is for me and my team. High volume store.

    Advice to ManagementAdvice

    Train your staff. TBT is getting better, but we are missing out on a lot of knowledge. Add just a couple of full time associates to the staff. focus un furniture. Staff it better. If you are open, you need a trained associate in furniture at all times. Not just a cross trained cashier. Not a cross trained recovery associate. A dedicated furniture team.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Big Lots Canada

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Lots

    Pros

    Big Lots new stores looked amazing and drove in traffic

    Cons

    USA new Pres did not give it a chance in Canada (should have closed all the LW stores but kept the Big Lots stores

    Doesn't Recommend
    Disapproves of CEO
  8.  

    LOVE THE DEALS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Big Lots full-time for more than 5 years

    Pros

    Love the closeout deals we provide to our customers!

    Cons

    Lack of communication from corporate to store level.

    Advice to ManagementAdvice

    Do UnCover Boss to truly see what happens at the store level.

    Positive Outlook
    No opinion of CEO
  9.  

    Job was okay, Management wasn't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Yucca Valley, CA
    Former Employee - Cashier in Yucca Valley, CA

    I worked at Big Lots full-time for less than a year

    Pros

    Easy job to do, fast-paced and the people I worked with were friendly. Big Lots is good on customer service which means it was a lot easier to deal with happy customers.

    Cons

    Standing for long periods with no breaks, management was condescending and rude, Very meticulous records that were often messed up by others yet management will hold you accountable if you are the one on the clock.

    Advice to ManagementAdvice

    Listen to your employees. Maybe an Assistant Manager/Store Manager compassion training program.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Started as a stocker and with prior experience and career became a successful store manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Tallahassee, FL
    Current Employee - Store Manager in Tallahassee, FL

    I have been working at Big Lots full-time for more than 3 years

    Pros

    Various merchandising capacity and able to do some things for what your store needs are.
    Good work-life balance if you train and delegate to staff while holding accountable. (Inspect what you expect)
    Good salary comparable to other same type retailers.
    20% off everything for employees every day with 30% off 3 weekends a year.

    Cons

    Training has improved but still not at level it should be.
    Company values are good but could focus more on better alignment of store layouts.
    Not a AD everyweek.
    Reward program needs to be updated as it can not be explained to customers what causes them to get a reward and email is only way to get coupon, should be able to alert at register and cashier have the ability to ask customer if they wish to use at the time.

    Advice to ManagementAdvice

    Focus on a intensive IT upgrade for the company and add store manager email as a additional email contact at store where every one over entry level can not access.
    In addition add access to check the email from another store or personal computer and some form of office type upgrades, (Excel, Outlook, etc.)

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Str mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Big Lots full-time for more than 5 years

    Pros

    20% off , friendly staff
    overtime

    Cons

    no life
    too many hours
    not enough help

    Advice to ManagementAdvice

    get out while you still can

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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