Big Lots Reviews

Updated October 14, 2014
Updated October 14, 2014
351 Reviews
2.7
351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David J. Campisi
80 Ratings

Review Highlights

Pros
  • One of the best reasons to work here is the 20% employee discount that is given (in 32 reviews)

  • The 20% discount gained by working there is definitely the best part (in 25 reviews)


Cons
  • There's never management meetings so there is extreme lack of communication (in 9 reviews)

  • They give you very VERY few hours if you are part time (in 15 reviews)

More Highlights

Employee Reviews

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  1.  

    Str mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Big Lots full-time (more than 5 years)

    Pros

    20% off , friendly staff
    overtime

    Cons

    no life
    too many hours
    not enough help

    Advice to ManagementAdvice

    get out while you still can

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Too much to do not enough payroll to do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Manager in Atlanta, GA
    Former Employee - Merchandising Manager in Atlanta, GA

    I worked at Big Lots full-time (more than 8 years)

    Pros

    Pretty good money and bonus if your store makes sales goals. Decant benefits like health and life insurance.

    Cons

    Too much to do not enough payroll to do it! Overnight stocking 2 nights a week normal retail hours 3 days a week.

    Advice to ManagementAdvice

    Increase payroll so store management can manage.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    I like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Big Lots full-time (less than an year)

    Pros

    Decent work hours.
    Great coworkers.
    Fair compensation.

    Cons

    Outdated technology.
    Replenishment of merchandise is strictly determined by home office. No manual orders.
    Training is very limited.

    Advice to ManagementAdvice

    A company contribution to match stock purchases would be nice.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Baltimore, MD
    Former Employee - Store Manager in Baltimore, MD

    I worked at Big Lots full-time (more than 8 years)

    Pros

    Merchandising Freedom
    Great leadership from many executives

    Cons

    Personal life is left to a minimum due to workload and expectations

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Enjoyed it in the begining, but its not the same company anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Tampa, FL
    Former Employee - Store Manager in Tampa, FL

    I worked at Big Lots full-time (more than 10 years)

    Pros

    benefit program and compensation was good, bonus program needs reviewed. great bunch of mnagers to work with, would help you out whenever you needed. interesting mercandise coming in weekly. the challenge to figure out where to put the loads of merchandise coming in weekly

    Cons

    seems like their always was a "FIRE" to put out weekly, tough to get time off because of that. Seems like they are not interested in what you think because they have all the answers. Merchandising flaws in that you don't always get the items you need but lots of the items that are not selling well. End caps must be set to plan whether the items sell or not, thought we were in the selling business?

    Advice to ManagementAdvice

    Listen to the managers in the field, they are the ones at the front line with the customers.(jennifer) Setting end caps by corporate doesn't work. let the store managers in each store have the opportunity to change based on sales results. Its why we are here right? Forget about perfection, live by the credo, its all above sales and profit.Give your store managers the ability to do what they do best, coporate does not have all the answers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    labor intensive with NO hours nor staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stocker in Hermitage, TN
    Current Employee - Cashier/Stocker in Hermitage, TN

    I have been working at Big Lots part-time (less than an year)

    Pros

    VERY VERY easy work. I come from 23 yrs in retail and this is easy work. Labor intensive, yes. Discount is good.

    Cons

    PAY IS HORRIBLE!!!
    no proper ventilation
    no hours for staff to help
    home office is way out of touch with store level staff
    a lot of extra work to do for only $7.75 an hour. NO NEGOTIATION ON PAY!!!
    the rewards program is a JOKE!!!

    Advice to ManagementAdvice

    this is advice to home office
    -communication
    -higher pay for the intensive labor
    -hold staff accountable for mistakes
    -really understand your stores and have the buyers to stop ordering so much crap that does not sell

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Big Lots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Lots full-time (more than an year)

    Pros

    Great pay and benefits for upper management. There is never a dull moment or slow times. One must always be proactive and ready for everyday changes.

    Cons

    Work life balance is difficult

  9. 3 people found this helpful  

    Managers Are Expected To Work Miracles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA

    I have been working at Big Lots full-time (more than 3 years)

    Pros

    Great discount
    Great bonuses
    New CEO trying to change things

    Cons

    Management is expected to pull off miracles with limited payroll.
    District Managers micro manage, to the 10th degree.
    I have never worked for a company where a regional manager cusses when there is something wrong in a store.
    You are told to do a full on dept change today and 2 months later, they want you to change it again...with no payroll.
    No room for store managers to advance
    New CEO REALLY needs to go undercover in stores to see what it is REALLY like!

    Advice to ManagementAdvice

    Payroll needs to reflect sales, i.e. more sales = more hours. If you aren't making sales, no extra dollars. Very simple.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Not a good place to be a salaried manager, you become the only resource.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Lots full-time (more than 8 years)

    Pros

    They have a great business model, one that makes it difficult for customers to stay away, despite how hard the company makes it for stores to provide for their customers.

    Cons

    Only the store mgr is salaried. The new ceo has limited store resources, while raising execution expectations so the store mgr is usually the last resource to get anything done. This results in the store mgr either working 24/7 or risk getting fired for not meeting expectations.

    Advice to ManagementAdvice

    I would only advise the assistant manager positions for young managers as they will learn more about the merchandising process at BL than anywhere else. You will learn the hard way but you will learn.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Reward Cards Sucks Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS in Jacksonville, FL
    Current Employee - CSS in Jacksonville, FL

    I have been working at Big Lots part-time (more than 3 years)

    Pros

    Love the 20% off employee discount

    Cons

    They want us to sign up people for reward cards and I feel that has the biggest impact on slowing down customer check outs ...had customers walk out because the line starts getting to long. Now customers don't like using the rewards card because they don't see any Rewards from it...Hate the Rewards Card system it's just a very bad customer service plan...the biggest complaint from customers is Long Lines having to wait on people to either sign up for the card or Look for the thing.

    Advice to ManagementAdvice

    Get rid of your Rewards card it Sucks Bad!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Big Lots Photos

Main "Anchor Store"/Strip Plaza/ 15+ yrs
Unloading the Trailers
Holiday Display

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