Biggby Reviews

Pros

Flexible hours, free drinks, easy going management

Cons

Inconsistent business, awkward moments with management, promotions dealt unfairly and inconsistently, seemed to prefer women over men

Pros

Caffeine, fellow employees, and most of the regulars are a delight.

Cons

Poor wages, no respect, crappy hours.

Advice to Senior Management

Treat employees like human beings. The lowest people on the totem pole have the most face time with customers and are more tuned to their needs than you think.

Pros

Free coffee, wonderful co-workers, getting to know regulars and people within the community

Cons

Minimum wage, sometimes there are really mean customers

Pros

Great for work experience, if you have none.

Initial training is pretty thorough.

Great customer base.

Tips are decent, if you work a busier shift.

A free drink every shift.

Cons

No raises. Ever. Unless you're promoted.

No room for promotions.

Management is incompetent and inflexible.

Training on closing the store (front of the house vs. back of the house) is sub-par.

Pros

Good product that you can be proud of. Stable management. We have a very happy customer base. They really love Biggby. Great fanatics.

Cons

Absolutely terrible pay. We need more creative control. Biggby should ask us, the employees, how to bring in more customers. Stop worrying about labor cost. Market more.

Advice to Senior Management

Have a base salary for managers. Set a goal for each store. Be flexible on requested time off. We work hard and you don't pay as well as competitors.

Pros

Great customers. Its fun making all the drinks, and if you don't have a problem with upselling every customer until their ears bleed, then its good.

Cons

I was a store Manager and I was being told to things the "Biggby way" by corp. but the Owner had other ideas. Of course the manager takes all the blame when things aren't going well, but when they are, the Owner of the store gets the praise, even though they are never there. You have both entities telling you to do it their way.
Pay was way to low for everything you do.This is a small company that doesn't spend much for advertising or marketing, so you even have to do your own marketing. I was expected to do this on my own time, with my own car and no gas reimbusement. Also, there are No Benefits or overtime for Managers . It was hard to "BE HAPPY" with this.
It would be worth your time to know the owner well before taking this job.
Bottom line , don't work for a franchise like this one.

Advice to Senior Management

To Global Orange: Managers/ Owners have enough to do. Do the right thing spend some money on advertising and marketing for all your stores.
To Owners: Pay your managers better and give them benefits,same for your Barista's. Happy employees will result in higher Revenue.

Pros

It offers entry level management and supervisory experience to those without prior experience or education.
Decent money can be made depending on what location you work at.
There are opportunities for quick advancement.

Cons

The owner/operators I work for are generally inconsistent in both their communication and execution of policies and expectations.
There is essentially little room for work/life balance.
The pay is not in-line with expectations.

Advice to Senior Management

To create a more healthy and sustainable management team amongst units.