Billmatrix Reviews

Updated February 27, 2015
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4.0
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2 Employee Reviews

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  1. Quite work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Services
    Former Employee - Call Services

    I worked at Billmatrix

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    independent working environment,, worker can control level of calls they take throughout day.

    Cons

    supervisors not supportive and unwilling to address issues of worker on call services.

    Advice to Management

    supervisor to address employee work issues timely.


  2. An Overall Good Company with Strong Ethics

    Former Employee - Customer Representative in Dallas, TX
    Former Employee - Customer Representative in Dallas, TX

    I worked at Billmatrix

    Pros

    Good work environment, coworkers are friendly, management seems to care about their people.

    Cons

    Heavy emphasis on completing customer service call in limited time. Sometimes more time is needed to truly help customer. Receiving a hundred calls a day can be monotonous.

    Advice to Management

    Continue to care about your people. Don't be overzealous to help a customer in two minutes. Offer higher pay for bilingual representatives.



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