Black Box Reviews

Updated March 27, 2015
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2.7
80 Reviews
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Recommend to a friend
Approve of CEO
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Michael McAndrew
22 Ratings

Pros
  • The Box continues to let go the good people, so we pick them up when they become available (in 4 reviews)

  • Great benefits and just get it all in writing (in 3 reviews)

Cons
  • Low pay, no raises, no direction from upper management, they stand in their own way of being successful (in 6 reviews)

  • No raises, Don't know who is running the office from one day to the next (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Great company.

    Current Employee - Senior Account Manager in Boise, ID
    Current Employee - Senior Account Manager in Boise, ID

    I have been working at Black Box full-time (more than 5 years)

    Pros

    Lots of skill sets on the sales side but especially the technical side. Wide reach geographically. We can support any size company in any location with the most popular products in the marketplace.

    Cons

    With so many offices it has been challenging at times to find the right resource to help an opportunity. BUT all that is changing very rapidly these next few months and making that so much easier to track down and help.

    Recommends
    Positive Outlook
  2. 1 person found this helpful

    It has been a great 19+ Years but its time to move on.

    Current Employee - Engineering Technician
    Current Employee - Engineering Technician

    I have been working at Black Box

    Pros

    The experience's of traveling, meeting amazing people, Learning new technology and being treated right.

    Cons

    No raise in 8 years, No bonus in 8 years. Office is being cut and closed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time (more than a year)

    Pros

    Has a great variety of resources and solutions to provide clients.

    Cons

    Still working out the details for internal processes.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Benefits and leadership make this a worthwhile company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time (less than a year)

    Pros

    Competitive Wages and benefit packages

    Cons

    Somewhat Geographic in nature. Although a nationally oriented company, employees may seem like they are on an island at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Very poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant
    Former Employee - Senior Sales Consultant

    I worked at Black Box (more than a year)

    Pros

    Could be a good company with major management changes.

    Cons

    Don;t know where to start. Biggest problem is management structure. You can't take just anyone and make them a good manager with a title. Start looking at regional managers and look at where you have experienced most major problems. Should turn on a light for you. This could be a good company,

    Advice to ManagementAdvice

    See cons.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    I have been working at Black Box full-time (more than a year)

    Pros

    Was easy, unlike many others.

    Cons

    Salary was low-ball. Below market rate, but they're famous for this across the board

    Advice to ManagementAdvice

    Start from scratch. Company is seeded in old school operations. non-progressive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Good place to learn and earn new job titles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Nashville, TN
    Current Employee - Project Coordinator in Nashville, TN

    I have been working at Black Box full-time (more than 3 years)

    Pros

    Friendly environment for project coordinators. The opportunity to learn new skills and add responsibilities to your work load is there for the asking. Some travel opportunities depending on your skill sets.

    Cons

    No clear Human Resource practices. Minimal job descriptions for any position in the lower tiers. Raises of any kind are rare and slow to come if promised. I had 1 raise in 3 years and it took almost a year to go into effect. Pay is not in line with industry standards. Management is mired in a strange mix of Taylorism and 1970s style laissez faire guidance.

    Advice to ManagementAdvice

    Engage in long term financial planning for the company. Set 1 month, 6 month 12 month, 24 month and 60 month goals. Staffing levels need to be set and maintained so that cost overrun from overtime is avoided. Bids for jobs do not need to be cut just to obtain revenue when profit is the goal. Engage in new management styles or seek outside assistance to update all methods and procedures. Update pay rates and benefits to be competitive with industry peers so that they aren't "graduated" to other companies. Invest in employees via certifications and education.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. It's a great time to be at Black Box.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time (more than 3 years)

    Pros

    Black Box has recognized a need to focus efforts where it matters. These efforts include gauging employee satisfaction, a plan to correct areas of dissatisfaction, comprehensive benefit offerings for the whole company, and outside consultants to better our processes so we may serve our customers efficiently and consistently.

    Black Box has encompassing technology solutions to offer which leads to a sense of self-satisfaction through customer happiness.

    Time-off is competitive, work-life balance is good.

    Career paths aren't inherently easy to find, but if you work hard and take initiative doors will open. Good people prosper here.

    Relationships inside departments are strong.

    Cons

    Internally, many are afraid to challenge the status quo. Just because something has always been done, doesn't mean it should be done. Things should be done right on principle. Leadership understands this, but doesn't always communicate it (at all levels).

    Accountability at the management level can be lacking at times. Some (not all!) management is left to their discretion which works against the company objectives of aligning process.

    New medical benefit coverage makes it harder on families.

    There is little to no equity in compensation as it stands, but this is one of the initiatives leadership is committed to correcting.

    Team building and activities are almost non-existent at the office level. Cross-functional relationships are sometimes strained because others can't see big picture objectives.

    Advice to ManagementAdvice

    Stop being so results focused, it only produces in the short run. Be people-focused! Invest in your employees with tangible evidence- they are your biggest and best resource. Place them over the product portfolio and watch as your company thrives.

    Be fair to those you manage. That doesn't mean treat them all equally, it means treat them in direct proportion to the drive and care they put into working for Black Box everyday because that's what's fair!

    Communicate, communicate, communicate. Closed doors, hiding behind emails, lack of team meetings, preferred parking spots, secluded office areas are doing you no favors. Smile and greet your employees every day- all of them, no matter your mood!

    Don't be afraid to challenge the status quo, but trust others to be experts where they have expertise.

    This company is in your hands- even if you supervise or lead only one other person! It's going to good places so jump on the train!

    Recommends
    Positive Outlook
    Approves of CEO
  10. Contract to Hire @ Black Box Network Services - Look Elsewhere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Salesforce Integration Resource in Lawrence, PA
    Former Contractor - Salesforce Integration Resource in Lawrence, PA

    I worked at Black Box as a contractor (less than a year)

    Pros

    Free (High School quality) Lunch, free parking

    Cons

    Just about everything else - lied about contract to hire consideration; cheap on *everything*; office is a dump (unless you are in Finance or Executive Suite); Office furniture broken (broken chairs etc, new chairs for FTE only - maybe; hours are atrocious (several 4a finishes, 2:30a finishes, working during snow storms; CIO pissed when you refuse to work past 2:30a - started that day at 8:30a - no dinner break, no food supplied either); Management sub par (to say the least) all projects horribly understaffed (intentionally); it's just BAD - don't even waste your time unless you like to be abused in the workplace, lied to and then most likely underpaid.

    Advice to ManagementAdvice

    Retire! Seek training! Pay attention to projects from the 'get go' not just days/hours before they are due; hire staff as per how you have actually budgeted for the project. Get a life - working until 4-5a does not make you cool/smart/etc - it makes you stupid!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Horrible Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Duluth, GA
    Former Employee - Project Coordinator in Duluth, GA

    I worked at Black Box

    Pros

    Gaining experience to work for a better organized company.

    Cons

    Everything. Work more with less resources. Some person inn management makes bad decisions that cost the company a ton of money and other subordinates loose there jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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