Blackbaud Reviews

Updated October 19, 2014
Updated October 19, 2014
243 Reviews
3.3
243 Reviews
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Michael Gianoni
34 Ratings

Review Highlights

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 47 reviews)

  • The workload is always high, but management did their best to ensure the work-life balance (in 16 reviews)


Cons
  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 11 reviews)

  • The salaries are not comparable to other software companies (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    The Blackbaud NOC is a great place to learn but don't stay long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Control Technician III in San Diego, CA
    Former Employee - Network Control Technician III in San Diego, CA

    I worked at Blackbaud full-time (more than an year)

    Pros

    Excellent benefits, NOC manager was flexible and approachable, the rest of the technicians were friendly, some of the NOC engineers shared their experience and knowledge. Compensation is industry standard. Work schedules were reasonable considering it's a 24/7 operation.

    Cons

    Favoritism among certain employees. It's not fair for other technicians to carry the work load for others.

    Advice to ManagementAdvice

    Treat all NOC employees fairly. Set expectations to get promoted out of the NOC.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Web Developer
    Former Employee - Senior Web Developer

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    The workload is always high, but management did their best to ensure the work-life balance. They are also very open to telecommuting employees and reap the benefits.

    Cons

    Blackbaud has acquired a lot of products that are still running although the technology is dated. Bad products are kept being supported, while some great products are neglected although they are the ones worth developing. Company does not provide much of personal growth opportunities in the technology sector and employee input is not valued.

    Advice to ManagementAdvice

    Take employees input on product development. It will not only ensure that business stays successful and profitable long term, but also make employees stay longer as they will see that their input is truly valued.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good place to work, but the base salary is not competitive and there are no plans to change that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Support Analyst in Indianapolis, IN
    Current Employee - Senior Customer Support Analyst in Indianapolis, IN

    I have been working at Blackbaud full-time (less than an year)

    Pros

    Great environment and corporate culture
    Employees are the best part

    Cons

    Not a lot of upward mobility, and when there is it's not even worth it. Promotion to Senior Analyst is a joke

    Advice to ManagementAdvice

    Pay your employees what they are worth
    Create more advanced positions for upward mobility

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Senior Sales Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Account Executive in Austin, TX
    Current Employee - Senior Sales Account Executive in Austin, TX

    I have been working at Blackbaud full-time (more than an year)

    Pros

    Helping non-profits increase their donor base. Provide CRM and Software Solutions. Great Paid-time off package as well as incremental days off if you volunteer at a non-profit.

    Cons

    Poor training. Need to ask colleagues next to you.

    Advice to ManagementAdvice

    More structured training.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Small Company Feel with Big Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    The company does great things for the non-profit customers and it is a rewarding job knowing that you are helping nonprofit customers make a world a better place. However, nonprofits have a small shoe-string budget and cannot afford to spend a lot of money. Nonprofits fundraise for a living and a means to survive.

    Cons

    The company is very political and you must play the game in order to get recognition and promotions. Pay is less than attractive with mediocre bonuses. The belief that hard work will win is a false reality. It is the staff member that brown-nose the most will move up in the chain while others watch. Rewards and recognitions are extremely unfair. If you don't make waves, you will be unnoticed. If you want your career to idle, this is the place to be. Technology is outdated at Blackbaud.

    Staffing at nonprofits are minimal with high turnovers. Invoices/billing to nonprofits are scrutinized. When the economy sunk, so did the company. Bonuses are share and given to everybody including poor performers. If you want your career to idle and coast through the remainder of your professional life, this is the perfect place to be.

    Advice to ManagementAdvice

    Look at your seasonal veterans and ask yourself, why are they not promoted? Most that are marketable will leave and will find better job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Writer in Charleston, SC
    Current Employee - Technical Writer in Charleston, SC

    I have been working at Blackbaud full-time (more than 8 years)

    Pros

    Encouraging environment - they really support your development as an employee.

    Cons

    A lot of work and the salaries are below average.

    Advice to ManagementAdvice

    Improve salary and benefits.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 6 people found this helpful  

    Layers and Layers of Disconnected Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interaction Designer II in Charleston, SC
    Former Employee - Interaction Designer II in Charleston, SC

    I worked at Blackbaud full-time (more than 3 years)

    Pros

    Growth if you work hard, up to 15% quarterly bonus if the company hits it's numbers, peers/people are great there

    Cons

    slave driving utilization requirements, employees are numbers to anyone beyond level one management, out-dated software and high costs make for unhappy customers, cube farm

    Advice to ManagementAdvice

    Learn about the trade your team delivers, get rid of utilization as a motivator and focus on customer feedback of individuals, stop coasting (everyone with a fair share of stock just doesn't try anymore).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Interesting culture, feel good charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (more than 3 years)

    Pros

    Serving non-profits, many great people there, competitive salary

    Cons

    Very Charleston centric command/control. Slow to change.

    Advice to ManagementAdvice

    Blackbaud has acquired a lot of companies over the past decade. Make the tough decisions to integrate all of the acquired companies. Be more agile. Consolidate duplicate departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Solid company, cares about people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time

    Pros

    Great client base, many great causes. Blackbaud's solutions help many organizations achieve their mission. There is a lot of effort made to keep key employees in effective roles that satisfy their career ambitions.

    Cons

    Not many cons, a lot of options for career paths. Acquisitions have diversified the culture and product roadmap. This has complicated some things for employees.

    Advice to ManagementAdvice

    Keep investing in the products that are the future of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Blackbaud has honestly been the biggest disappointment of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant in Charleston, SC
    Former Employee - Senior Consultant in Charleston, SC

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    The best part about working for Blackbaud was the potential for networking with incredible clients. I knew quite a few consultants who ended up getting offered full time positions at their dream jobs. This was by far the best reason to work here.

    Cons

    Nothing innovative has happened at Blackbaud in close to 20 years. The company's business model is: "If it's broken, find a company that does it right, buy them and then call it our own." This type of mentality has led to numerous layoffs and outsourcing over the years. THIS IS NOT OK. I knew people who worked at Blackbaud for 10-15 years who were thrown to the curb because of product overlap or because it was $5 per hour cheaper to outsource to a foreign firm.

    Buyer beware! Blackbaud will nickle and dime customers and employees into the grave. If I could do it all over again, I would not have wasted my time here.

    Advice to ManagementAdvice

    Blackbaud has completely lost its way and I wish Anthony Bakker could come in and clean house.
    Great people are the backbone of this company and the way you treat them is appalling. You should be ashamed of yourselves! But of course you are laughing all the way to the bank eh?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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