Blackbaud Reviews

Updated July 26, 2015
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3.3
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Recommend to a friend
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Michael Gianoni
65 Ratings

Pros
  • Company supports non profits which feels good to be a part of (in 49 reviews)

  • Good work/life balance and the ability to do meaningful work (in 17 reviews)

Cons
  • Middle management is in CYA mode (in 11 reviews)

  • Blackbaud creates a variety of internal tools that are similar to those that are listed in job descriptions for progressive software companies (in 10 reviews)

More Pros and Cons

305 Employee Reviews

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  1. Helpful (1)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Indianapolis, IN
    Former Employee - Consultant in Indianapolis, IN

    I worked at Blackbaud full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, nice work environment, lots of opportunities to move within the company, easy to get your foot in the door initially.

    Cons

    Outdated software, I worked there for seven years and kept hearing about new versions of flagship products that never saw the light of day. It made my job a lot harder having to work with software from 1996.

    Advice to Management

    Try to work harder to keep promises and realize that you pretty much have the market cornered, but that does not mean that you can rest on the laurels of old, outdated technology.


  2. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Charleston, SC
    Current Employee - Director in Charleston, SC

    I have been working at Blackbaud full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The corporate environment is positive and stable, office colleagues are motivated and bright, and there is a general sense of job satisfaction working within the nonprofit sector.

    Cons

    The leadership team could invest in updating the office space, it is rather dated (i.e., old cubes, furniture, chairs, desks).

    Advice to Management

    Management should continue to introduce new products into the market place and invest in customer success


  3. A good place to start a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunities for growth A good stater job Relaxed culture

    Cons

    Salary a bit low for the industry Decisions always seem to lean toward being conservative Lack of accountability with indiviudal


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  5. Helpful (6)

    Terrible Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interactive Designer II in Austin, TX
    Former Employee - Interactive Designer II in Austin, TX

    I worked at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    4 weeks vacation from the start is nice. Some people who work there are nice. Sit in your chair, stare at your computer, and bill the clients and you will be fine.

    Cons

    There is no team spirit. Products are old and buggy so customers are mad. Management squeezes everyone for profit. No vision. Attempts to improve anything are actively discouraged.

    Advice to Management

    All advice for management falls on deaf ears, so I'm not going to bother.


  6. Pretty good place all-in-all (not a ton of opportunities in Charleston)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -For the most part there are great people working at Blackbaud -Decent benefits -Pretty flexible if you're hitting your numbers -Good work environment

    Cons

    -Selling to non-profit organizations is difficult at times - say they're ready to purchase but things can change in an instant -Blackbaud's internal processes are difficult -Too many products, too much training, too many internal meetings


  7. Wonderful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work! Great People Great clients

    Cons

    A lot of travel A lot of reorgs Working through long term product vision


  8. Principal Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The work life balance is good. Lower pay but time off is better than most places.

    Cons

    Bloated corporation. Too many silos.


  9. CAS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Indianapolis, IN
    Current Employee - CSA in Indianapolis, IN

    I have been working at Blackbaud full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company, like family, very flexible! This company cares about their employees

    Cons

    They could stand to pay a little bit more

    Advice to Management

    Better pay


  10. Helpful (4)

    No career path

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Denver, CO
    Current Employee - Consultant in Denver, CO

    I have been working at Blackbaud full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The PTO is great. After 8 years, you get 6 weeks time off. Many people I know who have been at other companies for much longer have much less PTO.

    Cons

    I never feel like I can actually USE the PTO and enjoy my time away. It feels like we operate in a consistent state of emergency, where things blow up at any second. I do not feel like we treat our customers well because as employees we are always being pushed on to keep revenue flowing and utilization up. I feel this attitude leaves a sour taste in our clients' mouths.

    Advice to Management

    Stop reorganizing every year. Create true career paths for your employees. Everything appears to be a lateral move and there is no rhyme or reason to the "promotions" report. The utilization model you are using causes everyone to look out for themselves and no one to help each other or put the customer first. There has to be a better way.


  11. Helpful (1)

    Horrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many pros to name because they are mostly basic things like getting a few vacation days which every full time job should already offer

    Cons

    Low pay, culture of secrecy and politics, old products, products and marketing teams seem to never work with sales and instead work in silos, customers are overall very dissatisfied with Blackbaud and are leaving in droves

    Advice to Management

    Raises, better products, get rid of products and marketing teams and start over



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