Blackbaud Reviews

Updated April 23, 2015
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3.3
281 Reviews
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Michael Gianoni
49 Ratings

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 49 reviews)

  • The workload is always high, but management did their best to ensure the work-life balance (in 17 reviews)

Cons
  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 11 reviews)

  • The salaries are not comparable to other software companies (in 10 reviews)

More Pros and Cons

Employee Reviews

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  1. sales support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Supportive atmosphere, interesting work, very good local management, decent benefits, nice office, great community involvement.

    Cons

    BB needs a better post M&A process. Acquired companies are partly integrated and partly turned into business units. The result is a confused mess. Corporate communication could be better.

    Advice to Management

    The quarterly "all hands" meetings are a snooze fest. Change them or drop them and replace the meeting with a dashboard report and a presentation.

  2. Helpful (1)

    Solutions Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Solutions Engineer in Charleston, SC
    Current Employee - Senior Solutions Engineer in Charleston, SC

    I have been working at Blackbaud full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - People and work/life balance are great.
    - Industry-leading vendor with new, focused executive leadership that is righting the ship.

    Cons

    - The Titanic doesn't exactly turn on a dime - it will take time to sort out a complicated and inflated product portfolio in a meaningful way.
    - Salaries are decent but lag in the tech sector. Management is happy to sacrifice top talent for cheaper/mediocre talent.

    Advice to Management

    The current trends are positive. Keep it up.

  3. Helpful (2)

    Support Is A Tool, Not An Asset, In The Eyes of Blackbaud

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst
    Current Employee - Customer Support Analyst

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - Flexible scheduling, including (limited) work from home options.

    - Management wants* to see you succeed (see negatives).

    - Some products are excellent to support, with strong training structures, good mentors, and available resources for questions and complex issues.

    - Amazing co-workers at the Charleston and Indianapolis offices. Just incredibly smart, driven, and thoughtful individuals who want to help their peers meet their metrics.

    - Tons of free food, beer in the office sometimes, and generally speaking excellent corporate culture.

    - The offices themselves are actually quite nice.

    - Solid amount of vacation days, and overall nice benefits.

    - Blackbaud does understand that you have a life & family, and they actively encourage you to have a strong work/life balance.

    - On the whole the company seems to be growing, but there's a caveat to that.

    Cons

    - You are a warm body to answer the phone, never expect anything above this. Customer Support retention is a constant issue as people take better offers elsewhere, abandon ship completely, or transfer into different departments. So sure, there's job security, but only because no one wants it.

    - Some products are giant antiques that have insanely detailed and specific issues that you will never learn of in training. Essentially you rely on knowledge-bases and co-workers to (hopefully) find resolutions to case work. Meanwhile you're left hanging a live client on the phone or chat.

    - It is very rare that other departments are held to task when over-promising and under-delivering, Support is a constant crutch. Clients get very little training in product and Sales over-promises.

    - Very low pay from a competitive standpoint in the area, despite being the work-horse of the company.

    - Management might want to see you succeed, but if you're working on Edge Products it can take months for essential product development fixes to take place. Project Lead assistance on complex case work is a joke in some departments.

    - There are bonuses, but most are tied to "Stay in support for X amount of time and then you'll get this".

    - You can't get a promotion/transfer to another department outside of Support without having been with the company for over a year. It seems to be a consensus that upward mobility outside of Charleston is non-existent.

    - Product releases are constantly fraught with bugs, sometimes major ones. Most of the time Support has to come up with workarounds or apologize to customers for what is essentially awful Q&A.

    - The Renewals team does nothing but ask and plead with customers whose subscriptions are coming to an end to stay with their products/packages. There used to be a pro-active approach towards keeping customers engaged and happy but for some reason that died.

    - The company may be growing, but they're definitely not investing in their employees. Instead, all funding goes towards new program features and projects, while at the very same time undercutting or out-right removing practices and Support in place for others. They claim it's to save money, but even if that's true in the long run Management doesn't realize the damage they're going to be doing during the transition period.

    Advice to Management

    - PAY. YOUR. ANALYSTS.

    - Realize the damage you're doing to current clients and teams with this Support Transition that is taking place.

    - Not all products are like Raiser's Edge, nor are all clients like Raiser's Edge clients. We've all heard stories of Raiser's Edge, Education Edge, Sphere, and eTapestry clients being unhappy with the way the company is moving forward and who they can voice their opinions too.

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  5. Helpful (1)

    About Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Designer to Data Analyst in Austin, TX
    Former Employee - Web Designer to Data Analyst in Austin, TX

    I worked at Blackbaud full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Large company with great benefits and dependable salary.

    Cons

    Constant change of direction and weak leadership leads to uncertainty about the nature of the job to be done.

    Advice to Management

    Make up your minds.

  6. Helpful (1)

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Other employees were great and made the time there enjoyable. The culture is respectable because it services nonprofits, but the products really perform poorly overall.

    Cons

    Executives were absolutely clueless about who was doing the work and who was pretending to work. The wrong people were being promoted and protected. The SVP's and C-level exec, in some cases are the worst people on the planet and for the most part the company doesn't know what it's doing. The new CEO couldn't create a new product that works to save his life and his understanding of what makes a brand or of who to put in place to lead marketing is that of a first grader. He has allowed the worst decision of the past 10 years to be made in regard to product develop with NXT, personnel, and marketing.

    Advice to Management

    Go out and hire back everyone who has either walked out the door or who you let walk out the door or let go, get rid of the people you have in director positions or above, get rid of all the remote managers, bring key positions into Charleston and get a REAL CMO not that want to be Catherine LaCour.

  7. Helpful (1)

    Terrible training process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Analyst in Bedford, NH
    Former Employee - Customer Support Analyst in Bedford, NH

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people there are nice enough and the pay is decent. They seem to be excited about the future of the company and the mission of the company is pretty cool.

    Cons

    From the first day of training, the other trainees were so inept it wasn't funny. They must have worked to get the least computer savvy people for a tech support position. The overall mindset was negative, and I was consistently reminded of how much the late shift sucks and how excited the other coworkers were to have someone to take the crappy shift.

    Almost everything we used during the training was broken, and the day went at a sluggish pace. Opportunities for advancement are few and far between, and the policies for advancement within the company are very rigid and arbitrary. HR didn't seem to care about my complaints and would have rather fired me than try to work with me or listen to me.

    Advice to Management

    Focus less on generic and laughable simulations during the interview and make sure that your new employees can actually use a computer. Managers should not be so pessimistic and should treat employees as assets.

  8. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Charleston, SC
    Current Employee - Sales in Charleston, SC

    I have been working at Blackbaud

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, mission, people and outlook

    Cons

    Silos and politicking between departments can be frustrating.

    Advice to Management

    Continue to break down the silos - #oneBB

  9. Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great flexibility, steady pipeline, safe opportunity to grow your skill set. The manager that I reported to was outstanding and the best that I have had so far in my career.

    Cons

    There was a general lack of a sense of long term direction. With multiple product lines that all somewhat cannibalize each other, there was no strong decision about which direction the company would be moving in.

    Advice to Management

    Executive leadership needs to get off the fence and unify their existing customer base behind 1-3 existing products.

  10. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Blackbaud full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture
    Helping companies with their causes brings a warm feeling to your heart
    Nice large work space
    No egos to work with
    Young group of passionate employees
    Lots of opportunity for visibility and growth (career path is laid out for you, pretty robust compared to other companies)
    I feel like I'm listened to
    Good Leadership Team
    Company makes time to address bugs and tech debt

    Cons

    There are honestly not many cons about working at Blackbaud, I really love my co-workers and it's been awesome working with so many talented people.

    The company has come a long way and they are fixing some of the older problems which is great. Things can take a little while to change but it's expected with larger companies.

    Advice to Management

    Keep doing what you're doing. I can tell that things are changing for the best and we all really appreciate the hard work you're doing.

  11. Helpful (1)

    Underpaid, undervalued

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great mission, good office culture

    Cons

    Under paid and undervalued, no process around software delivery

    Advice to Management

    Pay your employees what they deserve

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