Blackbaud

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Blackbaud Reviews

Updated August 14, 2014
Updated August 14, 2014
227 Reviews

3.4
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Gianoni
30 Ratings

Review Highlights

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 40 reviews)

  • Good work/life balance and the ability to do meaningful work (in 14 reviews)


Cons
  • The salaries are not comparable to other software companies (in 9 reviews)

  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent experience, wouldnt recommend it for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Charleston, SC
    Current Employee - Intern in Charleston, SC

    Pros

    The location is fantastic, the people are extremely nice. the corporate structure makes it difficult to succeed in amajor capacity.

    Cons

    not much room for growth. benefits are decent, not great. Overall I would rate the management as below average. Difficult to fnd better IT job in SC

    Recommends
  2.  

    Learn the business, build relationships, work hard and move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Charleston, SC
    Current Employee - Anonymous in Charleston, SC

    Pros

    -great people
    -market leader
    -location(Charleston SC)
    -career development
    -new CEO with some balls
    -new on boarding program for sales/marketing
    -publicly traded company(BLKB)
    -extremely competitive to get hired
    -arguably the best company to work for in charleston

    Cons

    -lack of product development under past CEO, Marc Chardon
    -got caught up in the acquisitions game
    -flagship product runs well but looks old(current leadership is committed to addressing this)
    -middle mgmt, like others have said, it is a problem.
    -sales reps get paid, solutions engineers do most of the work though. They get paid less.
    -support analysts seem to complain about lack of pay and long hours.
    -consultants are highly utilized, which can tend to burn them out quickly.
    -the marketing team has too many people for the amount of work to be done. I think they can condense those slots. Not enough revenue generators to justify the number of employees.

    Advice to ManagementAdvice

    New CEO has said all of the right things so far. Nice to see some fresh management. Speaking of which, there are too many managers in the middle. Also, too many ppl in marketing who don't produce enough revenue. Pump more money into product development and talented developers to help everyone in the companyt. Sales can then sell, support can support, services can implement and marketing can market the product more effectively. Have to get caught up with Product Development to compete with sales force and other market competitors. Let's be done with the acquisitions too, nobody wants to see anymore of that. If we need it, let's build it, like we used to.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A good place to do good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    Pros

    Great impact through the work of our clients. Interesting/challenging projects. Fantastic office in Bay Area. Culture, values and work/life balance are all pluses

    Cons

    It's a big company and some things are more complicated than necessary: human resources, help desk, etc. in particular.

    Advice to ManagementAdvice

    We are a technology company so make sure we continue to evolve and stay current with the state of the art technically.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Best Job I've ever had!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support  in  Indianapolis, IN
    Current Employee - Customer Support in Indianapolis, IN

    Pros

    This company takes care of their employees and cares about them. I've worked at other companies who say they care Blackbaud proves it!!
    The pay is very competitive for this market!
    The company welcomed me before my 1st day I felt a part of the Blackbaud family before my 1st day!!!

    Cons

    No real challenges I've been here 4 months and always enjoy getting up to go to work

    Advice to ManagementAdvice

    Keep up the great work!!! Continue to take care of your employees and appreciate the talent you have!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Help make the world a better place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great team of fun people who enjoy serving non-profit clients while enjoying all the perks and benefits of a major for profit company. Austin Domain location offers many amenities and entertainment options.

    Cons

    Needs to press the accelerator on innovation for new non-profit fundraising and advocacy solutions. Company has tendency to coast on strength of market position instead of pushing technology forward.

    Advice to ManagementAdvice

    Employees want to hear what the next exciting benefit/perk coming is. What about Stock Purchase Plan? A real gym/health club reimbursements, or just simply, better snacks. If you want to compete in Austin, you gotta have some of this. You have to step it more than what you offer in Charleston.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Blackbaud is a great growing company in Austin. The culture and people really make it a great place to work.

    Cons

    There have been some growing pains recently. Some people like the changes and some don't.

    Advice to ManagementAdvice

    Follow through with some of the great initiatives happening.

  8.  

    Great work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Employees and lower management are easy to get along with. Time-out policy is great and their is a lot of flexibility

    Cons

    Pay Rates are below the national average if you started a few years ago. Not a lot of promotion opportunities for remote employees.

    Advice to ManagementAdvice

    Pay rates should be for the area the remote employees live at not the main office, to stay competitive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place for UX!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Designer  in  Charleston, SC
    Current Employee - User Experience Designer in Charleston, SC

    Pros

    Great PTO policy. You start with a fair amount and can gain additional PTO through volunteer work. Work-life balance is superb. Employees care about the NPO world. Working alongside non-profit organizations is rewarding and inspiring. The UX department is well ahead of most companies.

    Cons

    The salaries are not comparable to other software companies, especially with regard to salary advancement through pay raises and promotion. Decisions are often times a bit slow to come to action. The poor morale of younger employees is unacceptable due to a lack of feeling valued, poor mentoring, and limited investments in training opportunities.

    Advice to ManagementAdvice

    Develop a vision, share that vision, and simplify your approach. Take action and make your employees feel valued, encourage them to stay, and provide the foundation for keeping them there.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Not the same

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Some good people, opportunity to help non-profits

    Cons

    Lots of executive turn-over and continuous uncertainty reign supreme.

  11. 4 people found this helpful  

    Sucks the life out of you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Spend a lot of money on top notch training from the people who "write the books" on how to do Inspired product management and agile product development right.
    - The products delivered help great non-profits fulfill their missions of making the world a better place
    - There are some awesome amazing great wonderful people who work there

    Cons

    - they don't care about employee retention: after the Convio acquisition there has been a mass exodus of dozens of really talented and knowledgeable staff.
     - Charleston-based salary ranges mean that if you are outside Charleston, your salary will stagnate and not rise with the market
     - for mid-level individual contributors who are in the primary "growth" phase of their career, there is little-to-no opportunity to grow within the company. If you want to be promoted, you have to leave

    Advice to ManagementAdvice

    Stop rewarding and celebrating executives who have bullish, back-stabbing behavior and are at the root cause of many top-notch employees just giving up and taking a hike. You are fostering a a workplace culture where the bad behavior of a few individuals is literally leaving wreckage in their path. Just because an executive runs a team that is responsible for projected revenue growth, doesn't mean that they have a right to bully other departments (that are responsible for large portions of EXISTING revenue) to drop what they are doing and risk their revenue to help drive the new growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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