Blackbaud Reviews

Updated July 30, 2015
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309 Employee Reviews

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  1. Helpful (2)

    About Average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Designer to Data Analyst in Austin, TX
    Former Employee - Web Designer to Data Analyst in Austin, TX

    I worked at Blackbaud full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Large company with great benefits and dependable salary.

    Cons

    Constant change of direction and weak leadership leads to uncertainty about the nature of the job to be done.

    Advice to Management

    Make up your minds.


  2. Helpful (2)

    Great company with a great mission!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Austin, TX
    Current Employee - Senior Software Engineer in Austin, TX

    I have been working at Blackbaud full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Blackbaud has been great! We are currently getting ready to rebuild our application with the latest and greatest tech stack.

    Cons

    It would be nice to have a little more transparency from upper management.

    Advice to Management

    Keep on doing what you are doing!


  3. Helpful (1)

    Underpaid, undervalued

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great mission, good office culture

    Cons

    Under paid and undervalued, no process around software delivery

    Advice to Management

    Pay your employees what they deserve


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  5. Helpful (12)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Other employees were great and made the time there enjoyable. The culture is respectable because it services nonprofits, but the products really perform poorly overall.

    Cons

    Executives were absolutely clueless about who was doing the work and who was pretending to work. The wrong people were being promoted and protected. The SVP's and C-level exec, in some cases are the worst people on the planet and for the most part the company doesn't know what it's doing. The new CEO couldn't create a new product that works to save his life and his understanding of what makes a brand or of who to put in place to lead marketing is that of a first grader. He has allowed the worst decision of the past 10 years to be made in regard to product develop with NXT, personnel, and marketing.

    Advice to Management

    Go out and hire back everyone who has either walked out the door or who you let walk out the door or let go, get rid of the people you have in director positions or above, get rid of all the remote managers, bring key positions into Charleston and get a REAL CMO not that want to be Catherine LaCour.


  6. Helpful (6)

    Negative Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't recommend anything about working here.

    Cons

    Most managers can't do the work their people do.The management staff makes decisions that place incredible burdens on staff. They trivialize the work of their employees, and then get all pissy when those employees quit and the managers themselves have to do the work in the crazy, fractured environment they've created. What a bunch of whiners. If you want to be blamed for organizational failures, go to work here. Layoff occurred in early 2015, company is not making money.


  7. Helpful (3)

    Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Sales Solutions Engineer in Danbury, CT
    Current Employee - Pre-Sales Solutions Engineer in Danbury, CT

    I have been working at Blackbaud

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture of the company is phenomenal and even though it's a for profit organization, you get the satisfaction of working with customers who are changing the world on a daily basis.

    Cons

    The only con for me had to do with company focus on areas that I work on within the company and Mike has changed that and done a great job.


  8. Helpful (4)

    Terrible training process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Analyst in Bedford, NH
    Former Employee - Customer Support Analyst in Bedford, NH

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people there are nice enough and the pay is decent. They seem to be excited about the future of the company and the mission of the company is pretty cool.

    Cons

    From the first day of training, the other trainees were so inept it wasn't funny. They must have worked to get the least computer savvy people for a tech support position. The overall mindset was negative, and I was consistently reminded of how much the late shift sucks and how excited the other coworkers were to have someone to take the crappy shift. Almost everything we used during the training was broken, and the day went at a sluggish pace. Opportunities for advancement are few and far between, and the policies for advancement within the company are very rigid and arbitrary. HR didn't seem to care about my complaints and would have rather fired me than try to work with me or listen to me.

    Advice to Management

    Focus less on generic and laughable simulations during the interview and make sure that your new employees can actually use a computer. Managers should not be so pessimistic and should treat employees as assets.


  9. Helpful (2)

    Excellent environment, great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Analyst in Charleston, SC
    Former Employee - Customer Support Analyst in Charleston, SC

    I worked at Blackbaud full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They treat you like an adult here. It's big enough where it doesn't have a "mom and pop" vibe, but small enough where you feel like you matter. I worked personally with my boss's boss's boss a few times. In previous jobs I didn't even know who that was. Very fun atmosphere. They try to keep morale up as much as possible. Highly recommend.

    Cons

    For Analysts at least, a more streamlined division of responsibilities would be good.

    Advice to Management

    Keep treating employees like they matter.


  10. sales

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Love it great people and fair money.

    Cons

    None, I love it for now.

    Advice to Management

    n/a


  11. Helpful (10)

    Not my cup of tea

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They're currently at the top of the fundraising game, which is something.

    Cons

    Outdated technology. Legacy skills and thinking.

    Advice to Management

    Pay people more--you're competing for development talent in a very hot market. Improve the technology. Make satellite offices feel like a part of the team.



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