Blackboard Reviews

Updated March 23, 2015
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3.0
191 Reviews
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Blackboard President & CEO Jay Bhatt
Jay Bhatt
51 Ratings

Pros
  • I work remotely, so I find the work/life balance to be good (in 18 reviews)

  • Flexible work schedule for some teams (in 15 reviews)

Cons
  • Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week (in 8 reviews)

  • Cannot challenge upper management (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Awesome company , not sure why there are so many complaints.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managed Hosting Engineer in Washington, DC
    Current Employee - Managed Hosting Engineer in Washington, DC

    I have been working at Blackboard full-time (more than 3 years)

    Pros

    It's a big global company so there will be challenges with communication from time to time, but I've always found everyone to be extremely responsive and helpful despite being in a remote office far away from DC.
    Whenever we find bugs or need clarification on functionality I frequently can speak directly with one of the developers who can walk me through the issue and provide feedback even if we are located in different offices or timezones.

    There have been a lot of improvements in the QA process, leading to better performance with Learn and fewer regression bugs. We have good visibility into this process and are able to make suggestions to keep the product as robust as possible. Developers are also more than willing to take on suggestions to help improve the client experience.

    I never have issues dealing with staff from the other product lines that we've brought on via acquisitions. It's as if they've been within Blackboard the whole time. Management seems to plan well to ensure the integrations with acquired companies go smoothly , mostly for the sake of the clients of course. No client wants to feel like they are dealing with different companies internally when needing support across the various integrated product lines. From the client's perspective it's all just one company after all.

    Cons

    The standards are so high sometimes I wonder if I can keep up with it all. Everything we implement has to be carefully documented and reviewed. Band-aid solutions are discouraged even if we are short on time. Even with minor issues we are required to get to the root cause and find solutions that are long-term viable.

    Advice to ManagementAdvice

    Consider hiring more managers and appointing internal people to the director position. We need more leadership at the top. It's really not important if someone has technical knowledge of Learn and the other products. It's more important to attract people who can really sell the software and convince clients that our products can do everything they need. The managed hosting applications pretty much just run well without intervention given the improved stability recently in the product, so we might not need so many bodies chasing down minor issues moving forward.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Special culture before going private

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard full-time (more than 3 years)

    Pros

    Amazing talent at all levels
    Work hard, play hard culture
    Strong benefits
    Management empower employees

    Cons

    Work-life balance was hard to achieve.
    Major brain drain.

    Advice to ManagementAdvice

    Appreciate your talent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Sr. Application Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Applications Architect in Sherman Oaks, CA
    Current Employee - Senior Applications Architect in Sherman Oaks, CA

    I have been working at Blackboard full-time (more than 8 years)

    Pros

    Flexible hours
    great benefits package

    Cons

    sinking ship
    all the work is being sent offshore

    Advice to ManagementAdvice

    don't try to run all the divisions the same way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Highly motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard

    Pros

    Really bright, motivated staff from top to bottom. Compensation was on par with Industry standards. Amazing growth and opportunities when I was there. Fantastic company culture.

    Cons

    Few, moved offices way to often.

    Recommends
    Neutral Outlook
  6. Intern for Short Project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard

    Pros

    It was a great experience working as an Intern at BB. People were all nice, friendly, and helpful.

    Cons

    It's hard to comment on this because my stint was only Summer of 2014. I think the company was great for my experience, albeit, limited.

    Advice to ManagementAdvice

    Keep hiring Interns.

  7. great place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard

    Pros

    low call volume. great supervisors

    Cons

    low pay, long hours

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    Outsourced

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard

    Pros

    Can't think of any at this time...

    Cons

    This company used to be good before they brought in Jay Bhatt. Ever since then they have been consolidating in the US and moving a good portion of those jobs overseas to their Brno and Shanghai locations. The told us they were "globalizing". In my office they laid off over a dozen people (including myself) and hired almost a dozen in Shanghai. Blackboard is just another good for nothing corporation that is shipping good American jobs overseas. Forget about working there if you make over 60k a year because they will just have you train your replacement in Shanghai and kick you to the curb after they squeeze the knowledge outta ya.

    Doesn't Recommend
    Negative Outlook
  9. Making a Difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Blackboard full-time (more than 5 years)

    Pros

    In my positions, I have always been given the leeway and empowerment to do what I need to do to get the job done. I have always been lucky enough to work for good bosses, and I have always gotten the support I needed. When first employed, I was underpaid for the role I was in, but my management team corrected it on my behalf.

    Cons

    There is a lot of change taking place. There have been re-orgs, priority shifts, and resource allocation changes, and some good people have wound up looking for other employment.

    I've dealt with change my entire adult professional life, and so I can handle it, but if you can't, this might not be the place for you. In fairness, once some of the current goals are realized, this change may settle down a bit.

    Advice to ManagementAdvice

    I am happy with the benefits that are provided, but I have always found it curious that a Company that is a major player in education has no tuition assistance/reimbursement program.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Meh...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Blackboard full-time (more than a year)

    Pros

    Young and energetic and surface level a modern place to work.

    Cons

    The politics at the executive level trickle down and muddy the day to day interactions of the employees.It is NOT a collaborative environment. Information share only occurs if it benefits the person who has the information. Its a very clique oriented work environment. Their focus is on the business at the expense of the employees. No problem throwing an employee under the bus to suit the business needs. No training is given or career path direction. ALOT of people have left!

    Advice to ManagementAdvice

    You've heard happy wife makes a happy life... Happy employees make a booming business. Get rid of the political landmines.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Renewal Operations Analyst in Reston, VA
    Former Employee - Renewal Operations Analyst in Reston, VA

    I worked at Blackboard full-time (more than a year)

    Pros

    Very flexible Organization.
    Good Work from home policy

    Cons

    It took forever for my team to get its quarterly bonus. Didn't receive for 9 months.

    Advice to ManagementAdvice

    More involved manager committees to its staff. Provide more direction to employees

    Recommends
    Positive Outlook
    Approves of CEO

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