Blackboard Reviews

Updated August 31, 2015
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2.8
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Blackboard President & CEO Jay Bhatt
Jay Bhatt
61 Ratings

Pros
  • Work life balance is great in certain departments (in 18 reviews)

  • Good clients, flexible work hours, great co-workers (in 15 reviews)

Cons
  • Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week (in 8 reviews)

  • Cannot challenge upper management (in 8 reviews)

More Pros and Cons

218 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    inspiring place to work

    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackboard full-time

    Pros

    few companies have a mission that is truly about bettering the community. Blackboard is unique in that they really are focused on improving education for all. Just ask any of the more than 100 consultants that I worked with at Blackboard in Education Services about their background, why they joined blackboard and why they stay and it will be because they are really helping teachers, faculty and administrators to improve education.

    Cons

    working in technology is hard, especially when you are the leader trying to shift cultures.

    Advice to Management

    none


  2. Helpful (2)

    Rome was not (re)built in a day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Professional in Washington, DC
    Current Employee - Human Resources Professional in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackboard full-time (More than 3 years)

    Pros

    The people: I find my coworkers and senior management that have re-aligned this company over the last few year to be fantastic and truly committed to making a positive difference. This is an environment where there is ample opportunity to make your mark on not only the company, but on the marriage of education and technology. If you like to roll up your sleeves and truly engage in your career of choice -this is a great place to do it.

    Cons

    Its busy, always. Previous leadership never assimilated numerous acquisitions into the corporate fold. The new leadership team has had the monumental task of realigning the company; this has been a difficult shift for many (Rome was not built in a day).

    Advice to Management

    The more transparent you can be with communicating things the better for the employees. The investment in innovation over the last year has been a huge shot of adrenaline for the employee base ---keep it up!


  3. Helpful (1)

    Good place to work, but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Blackboard (More than 10 years)

    Pros

    Internal movement opportunities Fast paced environment with access to current and breaking technology Good pay and benefits Good folks to work with Compensation is typically top of market or above

    Cons

    Work life balance Heroic efforts are the standard VERY slow to implement change Little to no recognition of effort Lack of leadership/communication in management

    Advice to Management

    The best folks have been pushed so hard for so long that they're burning out and leaving or ceasing to sacrifice for the company. Work to better manage work/life balance & recognize achievements with the employees. Staff departments and resource appropriately and don't be afraid to take a little longer on a project if it means that the implementation quality is better. Listen to the folks in the trenches and implement process improvements to make their lives easier. Finally, only promote to lower and mid level management those folks that truly have the leadership qualities to manage a team. If they are lacking, then INVEST in your employees so that they know how to properly communicate and lead their teams.


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  5. Growing Pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Blackboard full-time (More than a year)

    Pros

    Blackboard is the leader (by size) in the market, so they are not likely to disappear. They are a target for acquisition, which typically means new funding for growth and M&A.

    Cons

    There is a huge strategic transition happening that impacts the employee culture and lifestyle. Most people are managing the jobs of 2-3 people. There is a constant fight for budget and for acknowledgement of activity regardless if that activity is productive or not.

    Advice to Management

    Focus on you people and processed FIRST. Then you can better execute on your strategy.


  6. Helpful (1)

    A leader in education tech... for now

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackboard full-time (More than 3 years)

    Pros

    The (remaining) team in SF is still a workhorse. Great folks who I enjoy staying in touch with even after leaving Blackboard.

    Cons

    - Doesn't do enough to retain talent - Slow to adopt newer technologies/modern UI/UX

    Advice to Management

    Compensation and benefits need to be more competitive to hire and retain top tier talent. PMO needs to listen more to their engineers and set better/more realistic expectations for product delivery. Continue focusing on mobile technology and ensure that the experience for students (and not just faculty) is a focus.


  7. Had it's momements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Washington, DC
    Former Employee - Senior Director in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackboard (More than 3 years)

    Pros

    The company was at the forefront of the online education space. The hosting arm was flourishing and the customer base for the most part was happy. The internal work environment was extremely lively and solid.

    Cons

    During 2010 and 2011 the company acquired too many smaller companies and they set itself up to be sold. The company has now lost it's hold in the education market space and the financial company that purchased it, is looking to sell.

    Advice to Management

    Get back to your core which was the online education space. Yes, the SaaS model may be the way to go, but if the product isn't sound, stable and rock solid, customers will stay away. This is one of the problems that has plagued the company for years


  8. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackboard full-time (More than 3 years)

    Pros

    It's a fun company that has a lot of good, smart people

    Cons

    Big acquisition company, where departments are a bit siloed

    Advice to Management

    Focus on what we're all about...improving education


  9. Helpful (5)

    Sales Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time

    Pros

    Leadership seems to have a great vision for helping to change education.

    Cons

    Internally things move too slowly. Need more focus on the end user and understand budgets are being slashed across the country and we need to stop asking our clients to keep changing products just because Bb keeps acquiring it's competitors.

    Advice to Management

    Keep doing what you're doing. Stay focused on the end user and not the bottom line. If you offer superior products that are easy to use...you will retain your current clients and continue to dominate the education space.


  10. Helpful (5)

    On the upswing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackboard full-time

    Pros

    Company finally seems to be moving into a more stable execution pattern, from product to sales and marketing. All in all, the future looks good.

    Cons

    Priorities can shift dramatically and frequently. The firm still seems to bleed good people. The education technology space is getting very crowded..making it tougher to stand out

    Advice to Management

    Communicate strategies more broadly to the employee base, and then stick to them. The back and forth in the past few years under new management has been necessary, but very tough on the employee base. They will stay if they feel vested and informed


  11. Helpful (6)

    Stable but Red Tape

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Advocate in Provo, UT
    Current Employee - Client Success Advocate in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackboard full-time (More than 3 years)

    Pros

    It offers flexibility of working from home. It also has pretty good benefits. It is a fantastic group of people to work with.

    Cons

    Innovation is slowed by its size. Processes are undefined and/or clunky. Too many hands in the pot to make decisions.

    Advice to Management

    Drop the Office 365 agreement. It's tools are sub-par to what is out there. This slows efficiency. Take care of clients by not charging for everything.



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